Best Western Plus Madison

Hotels
•
Best Western Plus
7.7 (183 reviews)
167 Southeast Bandit Street , Madison , US
+1 608-233-8778

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast / large selection
Friendly and helpful staff
Convenient location (near interstate / town center)
Clean rooms reported by multiple guests
On-site pool
Cons:
Musty smells / mold in bathtub / stained towels
Very uncomfortable mattress / bed problems
Maintenance issues (old/stained shower, torn equipment)
Exercise room closed or unusable
Pool area cleanliness issues (bird droppings, stray cat)
Some guests found property isolated / limited walking options
Accessibility mismatch for requested handicap room

Categories

Cleanliness
6.5
Mixed reports: several reviews praise clean rooms, but multiple mentions of musty smells, mold in bathtub, stained towels, smelly hallway carpet and an old/stained shower point to below-average cleanliness.
Service
8.8
Generally strong: multiple guests praised friendly, helpful front-desk staff who resolved reservation issues; a few comments noted staff could be friendlier but overall service was a highlight.
Location
8.7
Frequently noted as convenient to the interstate and town center; a minority found the property isolated, but location was overall a positive factor.
Room Quality
6.2
Mixed to negative: many guests found rooms comfortable and clean, but serious issues reported with a very uncomfortable mattress, an un-level bed, accessibility mismatches and some room wear-and-tear.
Amenities
6.9
Mixed: breakfast and pool are positives, but exercise room closure, torn equipment and pool-area cleanliness concerns (bird droppings, stray cat) lower this score.
Value for Money
7
Mixed perceptions: some guests cited good price and would return; others called the hotel overpriced — overall around average value.
Food and Beverage
8.9
Strong: breakfast repeatedly praised for selection and quality; isolated complaints about food do not outweigh the many positive mentions.
Overall Experience
8.6
Generally positive: several guests said they would stay again and enjoyed their stay, though there are notable negative outliers (major maintenance/comfort issues) that tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Outdoor Pool and Stylish Rooms
Enjoy a refreshing dip in our outdoor pool and relax in our stylish rooms decorated in warm colors. Watch your favorite shows on the flat-screen cable TV provided in each room.

Convenient Amenities
Stay comfortable with a microwave, fridge, and coffee facilities in all rooms. Connect with loved ones using the free Wi-Fi available throughout the hotel. Keep up with your fitness routine at our on-site fitness center.

Nearby Attractions
Explore the area with ease as North Florida Community College is just 7 miles away and Twin River State Forest is a short 15-mile drive.

Book now and experience the perfect blend of comfort and convenience at the BEST WESTERN PLUS Madison Inn.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 183 reviews
Cleanliness: 6.5
Service: 8.8
Location: 8.7
Room Quality: 6.2
Amenities: 6.9
Value for Money: 7
Food and Beverage: 8.9
Overall Experience: 8.6
D
David • couple • us
9
2026-10-24 • via Nuitee
K
Kinsey • solo_traveller • us
8
2026-10-22 • via Nuitee
R
Ronald • couple • us
9
2026-10-15 • via Nuitee
L
Leigh • couple • us
8
Very nice facility. Staff were excellent.
Pros:

Great breakfast

Cons:

Middle of noware.

2026-09-15 • via Nuitee
P
Patricia • family_with_children • us
3
Didn't get any response
Pros:

Could be better

Cons:

The f00d

2026-09-14 • via Nuitee
S
sean • couple • us
9
Nice and easy
Pros:

Clean and convenient

Cons:

Nothing

2026-09-12 • via Nuitee
A
Ann • couple • us
3
Do not stay here!
Pros:

Pool was clean

Cons:

The excercise room was closed and equipment was torn out and laying around. I specifically asked for a handicap acessible room online and it showed a tub handicap accessible but it was not, although it did have grab bars we were put on the third floor during a torential rain storm and the electric went out several times. Even though you have only three handicap rooms it should have been not available online. you do not put a handicap person on the third floor period!! Bad management, lacks maintenance upkeep.

2026-08-21 • via Nuitee
N
Nola • couple • us
8
2026-08-19 • via Nuitee
P
Pat • couple • us
10
2026-08-09 • via Nuitee
S
Sonja • solo_traveller • us
10
Pros:

Location, cleanliness, price, breakfast was decent

Cons:

No complaints

2026-07-13 • via Nuitee
M
Maria • couple • us
9
2026-07-07 • via Nuitee
N
Nola • couple • us
8
If in that area again, I would definitely stay there.
Pros:

The sweet lady at the front desk was very friendly, and worked with me to get an issue with my reservation resolved and confirmed.

Cons:

I liked our stay. We arrived late at night, and encountered an issue with our reservation, which the desk clerk worked very diligently to figure out the issue. Even held our room till I could resolve the issue.
She was very nice and patient throughout the process.

2026-07-06 • via Nuitee
C
Coleen • couple • us
6
Rather uncomfortable because of the smells.
Pros:

Convenience to highway

Cons:

Smelled musty and the bathroom smelled awful!! Like it was cleaned with a dirty mop

2026-06-27 • via Nuitee
S
Sara • couple • us
9
Gave us what we needed. A clean, quiet easy place to get some rest.
Pros:

Easily assessable to interstate. Clean. Is actually a really nice hotel.

Cons:

Staff could have been friendlier… or just friendly. Ribs the hospitality industry so at least a smile would have been nice. They weren’t rude but definitely wasn’t friendly.

2026-06-21 • via Nuitee
B
Brown • solo_traveller • us
3
Many Problems
Pros:

The friendly staff.

Cons:

The carpet in the hallway smelled. The shower looked old and stained. One of the towels was stained or dirty. When we sat one of the beds, it became un-level and unusable.

2026-06-20 • via Nuitee
G
Gerald • solo_traveller • us
8
2026-06-19 • via Nuitee
A
Andrew • couple • us
9
Cons:

There was some mold in the bathtub

2026-06-17 • via Nuitee
D
Donald • couple • us
9
We enjoyed our stay and would choose this hotel again if in the area.
Pros:

The room was very clean and comfortable. The staff was very friendly and answered all our questions. The hotel was convienentley located to the center of town and there was plenty of places to get a snack. breakfast was nice.

Cons:

I really can not say way I did not like. our room did face the back of the building over looking to pool and the lights being on all night did act as a night light in the room and I do like my room pitch black.. but it is was ok.

2026-06-13 • via Nuitee
B
Bushnaq • couple • us
6
2026-05-28 • via Nuitee
S
Saam • couple • us
5
Again everything was acceptable but the mattress. Don’t know where I am going to stay on my next visit in about 4/5
Pros:

Location and being clean

Cons:

The mattress was horrible. I thought I was me at my age of 67 but my granddaughter woke during the night also in pain from the discomfort of the mattress. Last time I stayed there in December 2025 did not have the same experience. I could hardly walk from room 215 mattress.

2026-05-25 • via Nuitee