Clarion Hotel & Convention Center Joliet

Hotels
•
Clarion
6.9 (120 reviews)
411 South Larkin Avenue , Joliet , US
+1 815-768-1354

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Good/available breakfast
Perceived good value/price
Easy to find
Quiet and comfortable for some guests
Helpful front-desk staff in select cases
Close to shops/transport/worker terminals
Cons:
Poor cleanliness (musky rooms, dirty bathrooms, missing housekeeping)
Elevator frequently out of service
On-site restaurant closed or limited
Bathroom maintenance issues (clogs, loose toilets, sinks not draining)
Billing/credit hold and charge reversal problems; rude staff handling billing
Parking/driveway lighting issues
HVAC difficult to adjust
No security visible at night reported
Missing amenities (no decaf, limited breakfast items)
Communication/response issues from hotel management

Categories

Cleanliness
3.8
Multiple reviews report musky/dirty rooms, unclean lobby, filthy bathroom floors, missing maid service and unpleasant odors; overall cleanliness is a clear negative.
Service
7.4
Mixed service reports: some staff were kind/helpful at check-in, but there are reports of rude staff, unresolved billing issues and no responses to messages; overall service is slightly above average due to helpful front-desk interactions despite notable failures.
Location
9.2
Location is repeatedly praised as convenient, close to work/shops and easy to find, consistently a strong positive across reviews.
Room Quality
6
Rooms have functional problems (clogged sinks/toilets, loose toilets, HVAC issues) and some odor/cleanliness problems; room comfort is average-to-below-average due to maintenance/cleaning issues.
Amenities
6.2
Amenities are inconsistent: breakfast service often available but the on-site restaurant is reported closed, multiple elevator failures and poor lighting/parking area; amenities are usable but unreliable.
Value for Money
8.6
Several guests call the hotel good value or cite attractive pricing and convenience for their plans; value perception is a clear positive.
Food and Beverage
6.8
Breakfast is frequently described as decent/good, but limited offerings (no decaf, sometimes no bacon) and the closed restaurant listing reduce the score to slightly above average.
Overall Experience
7.2
Overall experience is mixed: convenient location, decent breakfast and value for some guests, but repeated cleanliness, maintenance and service/billing issues negatively affect many stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location:
Located just off Interstate 80 and a short distance from Joliet city centre, Clarion Hotel and Conference Center - Joliet offers easy access to both the highway and local attractions.

Modern Amenities:
Enjoy the comfort of 42-inch flat-screen TVs, free Wi-Fi, and tea/coffee-making facilities in every guest room. Stay productive with the provided work desk and ironing facilities.

On-Site Facilities:
Take advantage of the fitness centre, business centre, and launderette during your stay. Unwind at the Whiskey River Bar & Grill conveniently situated in the lobby.

Experience convenience and comfort at Clarion Hotel and Conference Center - Joliet. Book now for a pleasant stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Hotel is currently undergoing renovations. The restaurant and bar are closed during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.9
Based on 120 reviews
Cleanliness: 3.8
Service: 7.4
Location: 9.2
Room Quality: 6
Amenities: 6.2
Value for Money: 8.6
Food and Beverage: 6.8
Overall Experience: 7.2
P
Purdy • family_with_children • us
8
Pros:

People where helpful

Cons:

Kind of dark atmosphere.

2026-11-03 • via Nuitee
P
Patricia • solo_traveller • us
2
I will never stay here again.
Pros:

I was charge twice. Randy was rude and refused to correct the issue. He kept telling me I am new so I can’t help you.

Cons:

The room was musky. I had to purchase Lysol and Fabreze . The lobby didn’t look clean and inviting.

2026-10-13 • via Nuitee
P
Patrick • solo_traveller • us
8
2026-09-18 • via Nuitee
C
Carl • solo_traveller • us
8
2026-09-17 • via Nuitee
W
Woods • solo_traveller • us
8
If you need easy access to 2nd floor room, you won't find it here...
Pros:

The price and the restaurant style breakfast

Cons:

One elevator was broken, and one outside door inoperable, and apparently, from speaking to a long term guest, it has been like that at least three years...

2026-09-05 • via Nuitee
N
Nathalie • solo_traveller • lu
6
2026-09-03 • via Nuitee
J
Joel • couple • us
6
2026-09-01 • via Nuitee
R
Raisa • solo_traveller • pr
1
Pros:

El trato y servicio del personal

Cons:

La limpieza

2026-08-24 • via Nuitee
D
Dionis • couple • us
9
2026-08-21 • via Nuitee
A
Annette Beasley • solo_traveller • us
9
2026-08-20 • via Nuitee
C
Christian • couple • us
10
2026-08-16 • via Nuitee
J
Jeffrey • solo_traveller • us
7
Good value.
Pros:

Good value

Cons:

Restaurant was closed. Very large property designed for conferences/meetings but feels like a ghost town when there are no meetings.

2026-08-08 • via Nuitee
S
Sandra • couple • us
6
Had the Nascar race and did not want to drive home
Pros:

Easy to find, quiet and comfy. Breakfast in the morning before I left to go to work

2026-08-02 • via Nuitee
M
Maria • family_with_children • us
1
Mala experiencia
Cons:

No pude hospedarme en el hotel ya que quedaba una sola habitacion y no funcionaba el aire acondicionado por lo que tuve que salir con mi familia a buscar hotel a medianoche

2026-07-24 • via Nuitee
W
Williams • solo_traveller • us
10
2026-07-17 • via Nuitee
B
Botkin • solo_traveller • us
9
Keep your credit service charge after reversing a $100 hold.
Cons:

My credit card had a $100.00 hold placed on it for any ancillary charges. It was reversed following me checking out. How the charge of $.31 cents was not reversed This would be a credit card service charge for the policy of placing the $100.00 hold.

When I sent a message I received no reply back from the hotel!

2026-07-16 • via Nuitee
N
Napolitano • extended_group • es
8
2026-07-12 • via Nuitee
J
James • solo_traveller • us
8
Would stay again
Pros:

Close an convenient for our plan event

Cons:

It’s not what we didn’t like. Understanding our section was under future reservations. But the security door staying unlocked. N no security seen on property at night

2026-07-07 • via Nuitee
C
Coral • couple • us
6
Was OK
Pros:

It was close to my work

Cons:

The elevator was out so I had to carry my luggage up to the second floor

2026-07-07 • via Nuitee
A
Alyssa • couple • us
7
2026-07-07 • via Nuitee