Hyatt Place Chicago - Lombard/Oak Brook

Hotels
Hyatt Place
8.4 (1938 reviews)
2340 South Fountain Square Drive , Lombard , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Service attentiveness at check-in
Lack of luggage carts

Categories

Cleanliness
7.9
Part of the sofa showed wear and didn't appear too clean; garbage cans were overflowing.
Service
8.9
Staff was friendly but some issues with attentiveness during check-in.
Location
9.4
Great location near restaurants and shopping.
Room Quality
7.4
Issues with room cleanliness and maintenance; room not cleaned every day.
Amenities
8.4
Good amenities but lacking luggage carts and some updates needed.
Value for Money
8.9
Fair price for the quality of the room overall.
Food and Beverage
7.4
Breakfast options were not great, some items cold.
Overall Experience
8.9
Overall a pleasant stay despite several negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:47

Property Description

On-site Dining and Indoor Pool
Experience the convenience of several dining options and unwind by the indoor swimming pool at Hyatt Place Chicago – Lombard/Oakbrook.

Modern Amenities in Every Room
Enjoy a comfortable stay with a 42-inch flat-screen TV, fridge, coffeemaker, and more in each room. Relax in the private bathroom with complimentary toiletries provided.

Fitness and Business Facilities
Stay active at the on-site fitness centre and take advantage of the business centre for your professional needs. Plus, enjoy the added perk of free parking during your stay.

Book now to experience a seamless blend of comfort and convenience at Hyatt Place Chicago – Lombard/Oakbrook.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 1938 reviews
Cleanliness: 7.9
Service: 8.9
Location: 9.4
Room Quality: 7.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
C
Ciprian family_with_children ro
10
2026-07-25 via Nuitee
D
Denise couple us
10
2026-07-25 via Nuitee
R
Rostislav solo_traveller us
3
Pros:

Iron was unusuable. Elevator was broken

2026-07-24 via Nuitee
M
Marija solo_traveller us
3
2026-07-24 via Nuitee
D
Dean solo_traveller us
10
Pros:

Best part: proximity to Yard House restaurant

2026-07-23 via Nuitee
D
Dale solo_traveller us
10
2026-07-21 via Nuitee
A
Angela couple us
10
It was a great experience and I would return.
Pros:

It is a hidden gem, that is close to the mall and restaurants. I loved the pool, as the water was the perfect temperature. The breakfast was great.

Cons:

Air conditioning was a little loud!!!

2026-07-21 via Nuitee
D
Duane couple us
10
2026-07-19 via Nuitee
S
Shuk Fun family_with_children us
9
2026-07-19 via Nuitee
M
melissasV2954BB Business
10
Outstanding service Hyatt place Lombard
Pros:

Been coming to this property for long time and thought to write a well deserved review for the team who works around the clock to deliver the best service. Breakfast, rooms, management and front desk are outstanding

2026-07-18 via Tripadvisor
P
parveenk742 Business
10
Home away from home
Pros:

Had a business meeting in the area. Was hesitant at the beginning however after my wonderful experience, I decided to come back again and they noticed me and were were welcoming. I felt home

2026-07-15 via Tripadvisor
L
ladonnar809 NONE
10
Great hotel
Pros:

We enjoyed our stay and highly recommend. Our room was very clean. Pool was nice and clear. Breakfast was the best. Walking distance from lots of restaurants

2026-07-15 via Tripadvisor
1
124jamalr NONE
10
Highly recommend Hyatt place Lombard
Pros:

Beds are comfortable, room are spacious , amazing breakfast. Pool was very nice and walking distance restaurants. Great location and customer service

2026-07-14 via Tripadvisor
M
mahekis Business
10
Best hotel breakfast in Lombard
Pros:

First time at this location and I’m very happy with management and customer service. Very kind staff and helpful. Breakfast is as super and lots of options

2026-07-14 via Tripadvisor
K
Katherine family_with_children us
2
It was just ok but, avoid the pool.
Pros:

The staff, especially the front desk staff, were kind, knowledgeable, and very helpful, especially the staff during check-in. There were a lot of large parties happening, and it was very busy despite the late hour - they checked us in quickly and gave us extra pillows and blankets for the pull-out couch.

Cons:

There was barely any grout in our bathroom. So much so that the tiles moved when you walked on them, and in one instance, pinched my kiddos' feet. To that point, the bathroom was so tiny, it was really hard for me to get showers done for the kids. The entrance via the back of the hotel required a keycard, which would have been the right call, except the door was permanently unlocked. I didn't need to swipe my card to get in - it just opened without it. This felt completely unsafe, especially with a poorly lit parking lot in the back at night - anyone could have just walked in the back entrance.

The pool was honestly absolutely disgusting. You couldn't see the bottom, the water was so cloudy. And at one point, my son slipped on the pool deck, and when he got up, his legs were covered in grey paint flecks. We avoided the pool for the remainder of the stay. The grounds had garbage and cigarette butts strewn everywhere on Sunday and Monday, and, to be honest, the hotel was just dated. The whole thing could use a refresh, badly. It's a shame because the staff was so great. The hotel was not.

2026-07-14 via Nuitee
E
erichF6235QA NONE
10
Hyatt place Lombard
Pros:

My first time at this property for a special occasion. The customer service was excellent. Offered water around the clock. Breakfast was outstanding and lots of free food. Rooms were clean . Highly recommend

2026-07-13 via Tripadvisor
G
G7067VOsandraw NONE
10
Best customer service
Pros:

Came to visit my family in Chicago area and was very impressed by this hotel services. Breakfast was amazing and lots of options. Customer service was top notch and all friendly

2026-07-12 via Tripadvisor
A
ARUNKUMAR family_with_children ca
5
2026-07-12 via Nuitee
S
Sandra couple us
8
Pleasant
Pros:

The convenience

Cons:

It’s kind of going downhill.

2026-07-11 via Nuitee
C
C934RQlynner NONE
10
Lombard best hotel
Pros:

Hyatt place Lombard is a great place to go to. We have always been a Hilton customers but this item we switched . Customer service was above and beyond. Very friendly and professional team. Happy hours at the bar was excellent

2026-07-09 via Tripadvisor