Best Western Marion Hotel

Hotels
•
Best Western Plus
8 (575 reviews)
400 Comfort Drive , Marion , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Variety for breakfast
Cons:
Hard beds
Outdated rooms
Service inconsistencies
Rude front desk staff

Categories

Cleanliness
7.14
Mixed reviews; some rooms reported as clean, but issues with room smell and unclean food handling.
Service
9.11
Generally positive with specific mentions of helpful staff, although some complaints about rudeness from front desk.
Location
9.15
Consistently noted as convenient and quiet, excellent for dining and shopping.
Room Quality
7.1
Several issues reported with hard beds and outdated decor, but some rooms praised for cleanliness.
Amenities
8.13
Amenities noted as good, but some complaints about the TV and refrigerator.
Value for Money
7.09
Perceived as overpriced by some guests considering room quality.
Food and Beverage
8.14
Breakfast options praised, but consistency in service and quality noted as an issue.
Overall Experience
8.11
Overall satisfaction was mixed, with strong points in service and breakfast, but several concerning issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:47

Property Description

Convenient Location
Situated just off Interstate 57, the Williamson, Best Western Marion Hotel offers easy access to nearby attractions such as Southern Illinois University and Crab Orchard Lake.

Comfortable Accommodations
Each room at Best Western features a small refrigerator, microwave, and a flat-screen cable TV with DVD player, ensuring a cozy and entertaining stay for guests.

Great Amenities
Guests can start their day with a delicious continental breakfast, relax in the indoor pool with a hot tub, stay connected with free Wi-Fi, and keep up with their fitness routine at the on-site fitness center.

Book your stay at Best Western Marion Hotel for a perfect blend of convenience, comfort, and great amenities!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

We do not allow guests who reside within 50 miles of the hotel to stay at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MWA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 575 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
M
Martha • solo_traveller • us
8
A good night's rest fir a good price
Pros:

The room was very quiet even though hotel was located near a very busy highway. The breakfast was very good, very plentiful, and we really enjoyed the staff member who was responsible for keeping all the food items available. The room was very clean abd comfortable.

Cons:

The sink in our room had very little water pressure. And thought the entrance to the hotel could have used some cleaning especially the glass doors.

2026-04-15 • via Nuitee
D
Donald • solo_traveller • us
10
2026-04-14 • via Nuitee
V
Veronica • couple • us
7
Pros:

Cleaniness

Cons:

AC/heater wasn’t working
Sink drain was broke

2026-03-30 • via Nuitee
G
gary • couple • us
4
2026-03-15 • via Nuitee
K
Kimberly • family_with_children • us
2
Pros:

Staff was nice and breakfast was good

Cons:

People partying on the floor we were on.
Playing loud music.
It's pretty run down and not super clean. There was a weird stale smell and the bed was not comfortable at all.

2026-03-05 • via Nuitee
A
Ashley • family_with_children • us
10
Great place to stay
Pros:

Everything, the staff was incredibly accommodating and sweet and the rooms are comfortable

Cons:

I cant complain I liked everything

2026-02-27 • via Nuitee
C
Connie • couple • us
9
Great place. Friendly Staff.
Pros:

Traveling South. Stayed here on our way through.

Cons:

.

2026-01-31 • via Nuitee
D
David • extended_group • us
1
2026-01-20 • via Nuitee
P
Patricia • couple • us
9
We were happy to stay overnight after going to the Ben Fuller concert at the Marion Civic Center.
Pros:

Everything!

Cons:

Nothing!

2026-01-19 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-01-19 • via Nuitee
G
Glenna • couple • us
7
All ok
Pros:

Breakfast ok
Cari at the desk was EXCELLENT!!

Cons:

Coffee should have all available all day

2026-01-19 • via Nuitee
K
Kevin • couple • us
8
2026-01-19 • via Nuitee
B
Britney • family_with_children • us
5
2026-01-19 • via Nuitee
K
Kellie • family_with_children • us
10
2026-01-19 • via Nuitee
N
Nativia • couple • us
10
It was so relaxing and the room was super comfy
Pros:

It was clean

Cons:

Nothing. It was beautiful

2026-01-19 • via Nuitee
J
Janusz • extended_group • us
7
Pros:

Sniadanie mogloby by byc lepsze i cieplejsze .Brak Mleka do kawy.

Cons:

Poprawic jakosc sniadania

2026-01-19 • via Nuitee
S
Sabrina • couple • us
8
Clean which is important.
Pros:

Clean

Cons:

My toilet was running all night, hard to sleep . Told front desk just nodded and said ok. Went to use pool and when I asked about if there were towels to use at front desk they told me pool closed and they hadn’t gotten around to putting a sign on door. The pool was part of why I booked there.

2026-01-19 • via Nuitee
J
Johnnie • couple • us
10
We did not use the pool or weight room: pleased with the cleanliness of hotel, helpfulness of staff
Pros:

The hot breakfast was a definite deal maker. It was delicious and there was a variety to choose from. I was able to get some walking in--just walked in a circle around the motel. Very well lit.

2026-01-19 • via Nuitee
A
ANITA • couple • us
10
nice and clean hotel. the breakfast bar was underwhelmed. the location was good.
Pros:

breakfast bar was underwhelming.
the room was great. the hallways were too hot.

2026-01-19 • via Nuitee
E
Elizabeth • family_with_children • us
3
Over priced, Under Staffed, Outdated
Pros:

It had a fridge and microwave in the room

Cons:

There was no ac in the halls or elevator which also meant our room was extremely hot when we got there. The place was understaffed and out dated. Every time I was at the desk I was waiting exorbitant amounts of time to be helped.

2026-01-19 • via Nuitee