Best Western Marion Hotel

Hotels
•
Best Western Plus
8 (595 reviews)
400 Comfort Drive , Marion , US
+1 618-998-1220

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Variety for breakfast
Cons:
Hard beds
Outdated rooms
Service inconsistencies
Rude front desk staff

Categories

Cleanliness
7.14
Mixed reviews; some rooms reported as clean, but issues with room smell and unclean food handling.
Service
9.11
Generally positive with specific mentions of helpful staff, although some complaints about rudeness from front desk.
Location
9.15
Consistently noted as convenient and quiet, excellent for dining and shopping.
Room Quality
7.1
Several issues reported with hard beds and outdated decor, but some rooms praised for cleanliness.
Amenities
8.13
Amenities noted as good, but some complaints about the TV and refrigerator.
Value for Money
7.09
Perceived as overpriced by some guests considering room quality.
Food and Beverage
8.14
Breakfast options praised, but consistency in service and quality noted as an issue.
Overall Experience
8.11
Overall satisfaction was mixed, with strong points in service and breakfast, but several concerning issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:47

Property Description

Convenient Location
Situated just off Interstate 57, the Williamson, Best Western Marion Hotel offers easy access to nearby attractions such as Southern Illinois University and Crab Orchard Lake.

Comfortable Accommodations
Each room at Best Western features a small refrigerator, microwave, and a flat-screen cable TV with DVD player, ensuring a cozy and entertaining stay for guests.

Great Amenities
Guests can start their day with a delicious continental breakfast, relax in the indoor pool with a hot tub, stay connected with free Wi-Fi, and keep up with their fitness routine at the on-site fitness center.

Book your stay at Best Western Marion Hotel for a perfect blend of convenience, comfort, and great amenities!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

We do not allow guests who reside within 50 miles of the hotel to stay at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MWA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 595 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
J
John • solo_traveller • us
8
Just a quick overnight stay and I would stay there again.
Pros:

Breakfast was super! There was a lot of construction going on.

Cons:

Light under the door should have been blocked.

2026-10-28 • via Nuitee
A
Avery • couple • us
10
It was a perfect end to our southern Illinois trip to the Garden of the Gods by staying overnight at BW in Marion.
Pros:

Clean, comfortable, quiet & spacious room. Great mattress. Excellent breakfast.

Cons:

Nothing

2026-10-25 • via Nuitee
A
Andrea • couple • us
8
2026-10-19 • via Nuitee
A
Annette • couple • us
7
Pros:

Breakfast room is very clean and there was a variety of choices for food. Friendly staff, freshly baked cookies offered when we arrived.

Cons:

The room itself smelled a bit musty.

2026-10-07 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Staff,Attentiveness, Clean

Cons:

Everything was great

2026-09-07 • via Nuitee
J
Jessica • solo_traveller • us
7
Good for the price I paid
Pros:

Staff was very friendly. Ms Cathy was very sweet and even got me a tray for my breakfast when she saw I was struggling. Breakfast was great. Room was clean, pretty quiet.

Cons:

I had read previous reviews so knew what to expect. Hallways were hot, only a few tv channels.

2026-09-02 • via Nuitee
J
Jerry • couple • us
3
2026-09-02 • via Nuitee
M
Marena • couple • us
5
As stated above, the Maintenance Service and Breakfast setup were appreciated.
Pros:

1) The Maintenance Service Man working on floor 2 was exceptional in his help providing us with the proper process to get into the TV guide/channels!
2) The server setting up the Breakfast pieces in the morning was very friendly and helpful!

Cons:

Trying to check in early at 1:30 pm to be able to get to the Johnston City Lake Creek Cemetery to clean our family headstones - and told an extra charge of $25 would be required - made little sense to us.

2026-08-24 • via Nuitee
K
Kellie • family_with_children • us
10
2026-08-07 • via Nuitee
G
Gerald • couple • us
5
It was okay but breakfast could have offered more selection of food and public areas were not clean
Pros:

price and location were good

Cons:

hallways were not clean. luggage carts were badly beaten up need; to be replaced or refurbished

2026-08-03 • via Nuitee
M
Mitzi Smith • solo_traveller • us
6
2026-07-24 • via Nuitee
L
Lorraine • couple • us
9
Pros:

The room was a good size and clean. Breakfast was good except eggs were very dry. Hotel was clean.

Cons:

Pool deck was dirty and lots of bugs in pool, didn't seem like it was cleaned daily.

2026-07-09 • via Nuitee
B
Barbara • solo_traveller • us
7
My Best Western Stay
Pros:

Breakfast and the pool
Front desk staff were very nice, helpful and knowledgeable

Cons:

The room could have been more clean.

2026-06-29 • via Nuitee
L
Lorena • couple • us
9
2026-06-24 • via Nuitee
M
Mark • solo_traveller • us
8
Pros:

Trash cans at breakfast were overflowing

2026-06-22 • via Nuitee
K
Kalvig • family_with_children • us
4
Didn’t get good rest
Pros:

Not too much

Cons:

It was old, in kept, pool area had no lights, the light by our room window flickered and it flashed in our room window

2026-06-08 • via Nuitee
S
SALLY • couple • us
8
Quiet and comfortable.
Pros:

Staff were wonderful!! Bathroom was mostly remodeled and great. Big TV which was easy to use. Bed was comfortable. Super quiet.

Cons:

There was a real musty smell in the halls and room. The wall covering in the room was starting to peel. The mirror over the vanity could be replaced.

2026-06-06 • via Nuitee
M
Maria • couple • us
6
Super 8 is better and way cheaper .
Pros:

Breakfast was excellent

Cons:

The quality didn’t match the price

2026-06-03 • via Nuitee
K
Kelley • family_with_children • us
3
Not acceptable for this high rate for 2 star at best hotel
Cons:

The 1st room was 84°and the air would not work...$150 a night to sweat to death um no, then the the front desk clerk was very attentive and switched my room, i went to get ice before taking my son to the pool ice machine on 3rd floor and 1st floor out of service,, went to 2nd floor the ice machine was not even there and was sweating this whole time going from floor to floor,, took my son to the pool and came back to the room less than an hour of being in the second room I could not stop itching and ended up leaving at 11 pm after spending $150 to let my son swim and sleep is unacceptable. I asked for a refund and the night clerk advised he put in a request but that he couldn't do it himself...I still haven't been called or emailed about this issue

2026-06-01 • via Nuitee
H
Harmon • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-05-27 • via Nuitee