Quality Inn & Suites St Charles -West Chicago

Hotels
•
Quality Inn
7.8 (647 reviews)
1600 East Main Street , Saint Charles , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Fax/photocopying
Facilities for disabled guests
Private check-in/check-out
Wheelchair accessible
Lower bathroom sink
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable pricing
Cons:
Cleanliness issues
Old and uncomfortable room quality
Limited breakfast options

Categories

Cleanliness
6.3
Multiple mentions of dampness and mildew in the rooms indicate significant cleanliness issues.
Service
8.8
Generally friendly staff, but some mentions of impolite interactions.
Location
9.3
Proximity to restaurants and family was appreciated, great location overall.
Room Quality
6.8
Rooms described as old, with complaints about uncomfortable bedding and some maintenance issues.
Amenities
8.3
Decent amenities, but limited options for breakfast and some issues with room setup.
Value for Money
8.3
Pricing acceptable given location, but concerns about facilities might detract from value.
Food and Beverage
6.8
Continental breakfast options were limited and not satisfactory for some guests.
Overall Experience
7.8
Mixed feedback highlights both positive aspects and several significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:18

Property Description

Convenient Location
Located just an hour from Chicago, Quality Inn and Suites St Charles -West Chicago provides easy access to popular attractions such as Fox River and Kane County Fairgrounds.

Modern Amenities
Guest rooms are equipped with all the essentials including a flat-screen TV, microwave, and refrigerator. Guests can also enjoy free high-speed internet, hot breakfast, and access to a fitness center and outdoor pool.

Business-Friendly
With a 24-hour business center, meeting room access, and copy/fax services, the hotel caters to business travelers. Plus, its proximity to major companies makes it an ideal choice for corporate stays.

Book now to experience a perfect blend of comfort and convenience at Quality Inn and Suites St Charles -West Chicago.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 647 reviews
Cleanliness: 6.3
Service: 8.8
Location: 9.3
Room Quality: 6.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 6.8
Overall Experience: 7.8
T
Tamyra • solo_traveller • us
10
It was a short but pleasant and comfortable stay
Pros:

It was clean and friendly staff

Cons:

There was no elevator

2026-04-18 • via Nuitee
T
Thomas • couple • us
8
2026-04-13 • via Nuitee
E
Elmer • couple • us
5
The front desk agent was amazing and super friendly
Pros:

It quiet

Cons:

Outdated

2026-04-13 • via Nuitee
G
Gayle • couple • us
5
Stay was fine; would stay there again
Pros:

Clean

Cons:

1st room,tv didn’t work. Changed room there was a spider on the bed of the first room

2026-04-01 • via Nuitee
R
Roger • family_with_children • us
10
Pros:

The clerk was very friendly, easy to talk with. She made me smile 😃 nothing, everything was great

Cons:

Nothing

2026-03-31 • via Nuitee
F
Fajardo • family_with_children • us
8
Pros:

Location

Cons:

To did not work for a while but got it fix

2026-03-19 • via Nuitee
T
Terrence • solo_traveller • us
1
2026-03-17 • via Nuitee
C
Cheryl • family_with_children • gb
9
Pros:

Size of room, breakfast included at very good price, clean, coffee machine

Cons:

Location , as not in St Charles centre

2026-03-13 • via Nuitee
K
Keli • family_with_children • us
10
2026-03-09 • via Nuitee
A
Ana • family_with_children • us
10
Calidad y economía
Pros:

Limpieza y facilidad para realizar el alojamiento, a parte de excelente trato por parte del personal

2026-03-03 • via Nuitee
A
allende • extended_group • us
1
2026-03-01 • via Nuitee
P
Precious • couple • us
9
2026-02-23 • via Nuitee
C
Crawford • family_with_children • us
7
Pros:

The room last year smelled bad,this year was good

Cons:

House keeping nocking on door,even when you didn't ask for service

2026-01-28 • via Nuitee
C
Carmen • couple • us
10
2026-01-26 • via Nuitee
T
Thomas • family_with_children • us
5
Pros:

The room was clean and comfortable

Cons:

My reservation was paid for but booking. Com messed our reservation and hotel didn't re confirm our amended dates we got i figured out but when we check out hotel charged us a second time now we have to2-7 business days. 2, get my money back. What a pain in the butt?

2026-01-25 • via Nuitee
C
Chris • solo_traveller • us
10
Stay here a lot! Love the location and the rooms and the staff!
Pros:

Always great service and good clean rooms

Cons:

Great people

2026-01-24 • via Nuitee
N
Nicolaus • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Candice • family_with_children • us
8
2026-01-19 • via Nuitee
S
Serina • family_with_children • us
6
2026-01-19 • via Nuitee
D
Donald • family_with_children • us
8
2026-01-19 • via Nuitee