Quality Inn & Suites St Charles -West Chicago

Hotels
•
Quality Inn
7.4 (552 reviews)
1600 East Main Street , Saint Charles , US
+1 331-222-3102

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Garden
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Review Highlights

Pros:
Great location — close to venues
Quiet property/rooms
Comfortable beds noted by some guests
Clean lobby and some clean rooms reported
Friendly front-desk staff in multiple reviews
Convenient in/out access and lobby seating
Cons:
Multiple reports of dirty bathrooms, hair and unclean towels/linens
Poor customer service and unhelpful management in several cases
Breakfast quality poor — no protein/eggs and early cut-off
Broken fixtures (shower, window track) and loud bathroom fan
False advertising for rooms with a bubble bath and high pet upcharges
Lost/removed guest items reported with no satisfactory resolution

Categories

Cleanliness
5.9
Multiple reviews report dirty bathrooms, hair, soiled towels/linens and a moldy smell in some rooms; a few guests noted clean rooms but overall cleanliness is inconsistent and a common complaint.
Service
8.4
Mixed feedback: several guests praised friendly front-desk staff, but there are notable complaints about poor customer relations, management unhelpful with issues and staff unable to resolve problems; overall staff interaction is generally helpful at check-in but problem resolution is inconsistent.
Location
9.2
Location is consistently praised — close to venues and convenient for guests; this is one of the strongest aspects mentioned across reviews.
Room Quality
7
Rooms are described as comfortable in places (beds, lobby seating), but several reports of outdated rooms, broken shower/window tracks, loud bathroom fan and occasional uncomfortable beds reduce the score.
Amenities
7
Amenities are mixed: positives include in-room freezers/minifridges and lobby seating, but issues with vending machines, misleading tub/bubble advertising, blocked exterior access and pet upcharges were reported.
Value for Money
6.4
Several guests felt the property was overpriced for the condition (felt like a cheap motel, unexpected pet fees, had to buy cleaning supplies), reducing perceived value despite the strong location.
Food and Beverage
5.7
Breakfast quality is a frequent complaint: limited offerings, no/low protein options, early cut-off times and declining quality were mentioned by multiple guests.
Overall Experience
9.6
Overall impressions are mixed but often acceptable due to excellent location, quiet rooms and friendly interactions; however, cleanliness, breakfast and some management/service lapses negatively affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Located just an hour from Chicago, Quality Inn and Suites St Charles -West Chicago provides easy access to popular attractions such as Fox River and Kane County Fairgrounds.

Modern Amenities
Guest rooms are equipped with all the essentials including a flat-screen TV, microwave, and refrigerator. Guests can also enjoy free high-speed internet, hot breakfast, and access to a fitness center and outdoor pool.

Business-Friendly
With a 24-hour business center, meeting room access, and copy/fax services, the hotel caters to business travelers. Plus, its proximity to major companies makes it an ideal choice for corporate stays.

Book now to experience a perfect blend of comfort and convenience at Quality Inn and Suites St Charles -West Chicago.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7.4
Based on 552 reviews
Cleanliness: 5.9
Service: 8.4
Location: 9.2
Room Quality: 7
Amenities: 7
Value for Money: 6.4
Food and Beverage: 5.7
Overall Experience: 9.6
J
John • couple • us
10
2026-10-31 • via Nuitee
A
Adesupo N. • solo_traveller • us
6
My stay was not fantastic, i had to cut short my stay to move to another hotel
Pros:

Breakfast not breakfasting, the quality has dropped from the last time i came.But the location of the hotel is wonderful. Hoping there can be an improvement the next time i visit.

Cons:

The customer relation was bad, was not impressed at all. They staff on ground was more of payment than service which should be the other way round. The towels were not clean as well. Had to go buy my towels from the store. Also the breakfast was not encouraging

2026-10-31 • via Nuitee
L
leo • family_with_children • nl
6
Geen bubblebad
Pros:

Het zag er netjes en verzorgt uit

Cons:

Diverse malen wordt er in de tekst reclame gemaakt voor een kamer met bubbelbad maar dat is NIET het geval.
Is gewoon n lokkertje.
Dit gemeld aan de receptie die overlegd met de manager en die zegt als je $100 meer betaald krijg je een bubbelbad........

2026-10-29 • via Nuitee
R
Rosalie • extended_group • us
10
2026-10-29 • via Nuitee
B
Bobbi • solo_traveller • us
6
Ok
Pros:

Quiet

Cons:

Disabled and they placed me far from lobby. Beds uncomfortable. Vending hard to work. No protein on breakfast

2026-10-28 • via Nuitee
O
Olivia • couple • us
10
2026-10-26 • via Nuitee
O
Olivia • couple • us
10
2026-10-26 • via Nuitee
E
Ebonique • family_with_children • us
2
Great location but felt like a very cheap motel.
Pros:

It was a great location and staff were friendly.

Cons:

It was very dirty went to dollar tree and purchased my own cleaning supplies. Hair all over bathroom, bathtub dirty, dirty linens in bathroom.

2026-10-25 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-10-25 • via Nuitee
B
Brandon • couple • us
10
2026-10-23 • via Nuitee
A
arthur • family_with_children • us
9
2026-10-23 • via Nuitee
Наталья • solo_traveller • ru
10
Мы с собачкой и гостиница
Pros:

Все хорошо. Нам понравилось!

Cons:

У нас нет притензий.

2026-10-20 • via Nuitee
S
SADE • couple • us
7
2026-10-20 • via Nuitee
L
Lisa • couple • us
9
Clean and Close to Arcada Theatre
Pros:

good location, easy in and out, clean lobby, comfortable beds and clean rooms, liked seating in lobby if you want to get out of room for a bit

Cons:

bathroom fan/light VERY loud if you need to use it at night, very disruptive to someone sleeping

2026-10-19 • via Nuitee
J
Jolene • solo_traveller • us
10
Very quiet and comfortable.
Pros:

My favorite thing was how the rooms were divided with doors in the hallways. I didn't hear any of the usual noise from other guests coming and going or anything.

2026-10-16 • via Nuitee
B
Bobby • family_with_children • us
5
Pros:

Close to venue
Smoking room

Cons:

Shower was broken and sprayed water everywhere
Window track was broken and looked like someone tried to break in or out

2026-10-16 • via Nuitee
M
Maria • solo_traveller • gr
9
2026-10-14 • via Nuitee
R
Robert • couple • us
10
2026-10-10 • via Nuitee
B
Berberich • solo_traveller • us
1
2026-09-16 • via Nuitee
P
Pradeep • family_with_children • us
2
2026-09-15 • via Nuitee