Howard Johnson by Wyndham Waukegan Great Lakes

Hotels
•
Howard Johnson
7.7 (608 reviews)
619 South Green Bay Road , Waukegan , US
+1 847-662-3200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Very close to Naval Station Great Lakes / excellent location for base visitors
Friendly, helpful and often outstanding customer service and shuttle
Good value/price; repeat guests return monthly
Shuttle service to graduations and breakfast discount partnership
Cons:
Recurring cleanliness problems: dirty carpet, cigarette smoke smell, moldy item reported
Small rooms and tiny bathrooms; hard/uncomfortable beds
Broken or non-working in-room appliances (microwave, refrigerator, iron) and outdated vending options
Limited or no on-site breakfast for some guests
Operational issues for a few guests (noise at night, power outage with refund dispute)

Categories

Cleanliness
4
Multiple guests reported dirty carpet, cigarette smoke smell in a supposedly non-smoking facility, rooms not cleaned during multi-night stays, and a moldy muffin—cleanliness was a recurring negative.
Service
9.5
Consistently praised: staff described as very friendly, excellent customer service, helpful shuttle service for graduations and repeat customers who return monthly.
Location
9.5
Frequently highlighted as a major positive—very close to Naval Station Great Lakes and convenient for base visitors and graduations.
Room Quality
6
Multiple comments about very small rooms and tiny bathrooms, hard mattresses and uncomfortable beds; some guests found rooms acceptable but several reported poor comfort.
Amenities
8.5
Shuttle service received strong praise and there is a breakfast partner discount; however, some in-room appliances (microwave, refrigerator, iron) and vending payment options were reported as faulty or outdated, and locker availability was noted as an issue.
Value for Money
8.8
Several guests noted the price and overall facility as a great value (including repeat monthly stays), making the hotel good value despite some operational shortcomings.
Food and Beverage
6.8
Food offerings were mixed: limited or no on-site breakfast for some guests, a few positive mentions of fresh fruit and coffee, but at least one report of a moldy muffin and the need to walk to a nearby restaurant.
Overall Experience
8.5
Overall experience skewed positive due to excellent service and prime location, but marred for some by cleanliness issues, small rooms, uncomfortable beds, and occasional operational problems (e.g., power outage handling).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location

The Quality Inn hotel is ideally situated near major attractions like Recruit Training Command Great Lakes and Six Flags Great America, making it a perfect choice for leisure and business travelers alike.

Amenities Galore

Enjoy complimentary high-speed Internet, local calls, and coffee during your stay. Stay active in the on-site exercise room and stay updated with free newspapers. The hotel also offers convenient business services like copy and fax facilities.

Comfortable Accommodations

Relax in well-equipped guest rooms complete with essential amenities such as coffee makers, hair dryers, and cable TV. Some rooms even feature additional conveniences like refrigerators and sofa sleepers for a more comfortable stay.

Book now to experience the perfect blend of convenience and comfort at Quality Inn!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7.7
Based on 608 reviews
Cleanliness: 4
Service: 9.5
Location: 9.5
Room Quality: 6
Amenities: 8.5
Value for Money: 8.8
Food and Beverage: 6.8
Overall Experience: 8.5
B
Brandon • extended_group • us
8
2026-11-05 • via Nuitee
J
Joycelyn • couple • us
9
everyone was nice and it’s very clean
Pros:

yes

Cons:

The bathroom was too small and the TV was too small

2026-11-05 • via Nuitee
C
C Rock • couple • us
8
2026-10-31 • via Nuitee
K
Katia • couple • us
5
2026-10-31 • via Nuitee
M
Manuel • couple • us
10
Very comfortable and convenient
Pros:

Property was excellent and staff very friendly. Close to Naval Station Great Lakes. Shuttle to the bootcamp graduation ceremony was outstanding.

Cons:

Got a little noisy around 2am sailors being sailors.

2026-10-31 • via Nuitee
N
Neal • family_with_children • us
4
2026-10-30 • via Nuitee
K
Kaitlyn • couple • us
7
2026-10-26 • via Nuitee
J
Jocelyn • couple • us
9
2026-10-13 • via Nuitee
C
Christopher • couple • us
10
2026-10-12 • via Nuitee
R
Ronald • couple • us
8
Excellent
Pros:

Location was great

Cons:

The exit area at night was very dark and lighting could be better on the side of the building

2026-10-09 • via Nuitee
M
Marvell • couple • us
6
2026-10-08 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-10-07 • via Nuitee
G
Glenda • family_with_children • us
8
2026-09-08 • via Nuitee
K
Kerria • solo_traveller • us
8
2026-09-07 • via Nuitee
S
Sherebiah • couple • us
1
Pros:

Nothing in there that we really liked.

Cons:

Front desk staff was ok. Rooms are way too small. Bathroom was total mess with no ventilation whatsoever. Iron was not working, microwave wasn’t working, refrigerator wasn’t working. Carpet was stinky and dirty. Breakfast is a utterly non existent except coffee.

2026-09-07 • via Nuitee
M
Mireya • family_with_children • us
10
2026-09-07 • via Nuitee
D
Darrell • solo_traveller • us
8
2026-08-30 • via Nuitee
B
brenda • extended_group • us
10
2026-08-30 • via Nuitee
B
Brandon • solo_traveller • us
10
2026-08-29 • via Nuitee
J
Joshua • family_with_children • us
8
I was very pleasant
Pros:

Location

Cons:

Nothing

2026-08-26 • via Nuitee