Sonesta ES Suites Chicago Waukegan Gurnee

Hotels
Sonesta ES Suites
8.8 (1006 reviews)
1440 South White Oak Drive , Waukegan , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent customer service
Spacious rooms
Cons:
Cleanliness issues
Uncomfortable bed

Categories

Cleanliness
8.28
There were reports of cleanliness issues, such as cockroaches in the restroom.
Service
9.25
Customer service was highlighted as excellent and accommodating.
Location
8.79
Convenient for Navy families despite being somewhat hard to access.
Room Quality
8.74
Rooms were described as spacious, but some beds were uncomfortable.
Amenities
8.77
Included positive remarks about breakfast and facilities.
Value for Money
8.73
Overall feel of getting good value, despite some minor issues.
Food and Beverage
8.78
Breakfast options were generally well-received but with some disappointments.
Overall Experience
9.05
Many reviewers had a positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:19

Property Description

Convenient Location near Lake Michigan
Located just a 10-minute drive from Lake Michigan, Sonesta ES Suites Chicago Waukegan Gurnee offers self-contained accommodation in North Chicago, providing easy access to the beautiful lake and its surroundings.

Relaxing Amenities
Enjoy the outdoor heated pool with a hot tub for a relaxing dip, and stay active in the well-equipped gym during your stay at Sonesta ES Suites Chicago Waukegan Gurnee. The perfect way to unwind after a day of exploring the area.

Home-Like Comforts
Experience spacious rooms with separate living and sleeping areas, a full kitchen, and free internet connection. Start your day right with a complimentary breakfast and take advantage of the on-site market for snacks and drinks.

Book your stay at Sonesta ES Suites Chicago Waukegan Gurnee now for a comfortable and convenient visit near key attractions like Great Lakes Naval Base, Six Flags Great America, and Gurnee Mills Outlet Mall.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with dogs, please note that an extra charge of 75$ fee applies for stays up to 7 nights ; 150$ for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Jul 11, 2026 until Mon, Sep 7, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.8
Based on 1006 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
S
Samuel family_with_children ch
7
Dormeurs sensibles au bruits : abstenez-vous
Pros:

Le personnel est très sympa. Le petit déjeuner est bon.

Cons:

La route est très bruyante. Impossible de dormir dans protections d’oreilles.

2026-07-25 via Nuitee
A
Aaron family_with_children us
3
2026-07-24 via Nuitee
S
Sonai couple us
10
Great stay!
Pros:

The Location was perfect for my son boot camp graduation, the size of the room was great and I was very pleased it has a two bedroom, two bathroom suite. The full kitchen was a bonus. I was able to cook him a few of his favorite home cooked meals.

Cons:

No complaints

2026-07-20 via Nuitee
L
Lamb solo_traveller us
10
2026-07-16 via Nuitee
A
Agnes family_with_children us
10
Nice hotel and will book again
Pros:

The breakfast is good with a lot of choices.

Cons:

Breakfast should extend until 10:30am

2026-07-16 via Nuitee
J
Jessica couple us
3
They location was convenient, but the property was not worth what I paid and the staff did not assist my concerns.
Pros:

Tv and wifi was not working. The doors were broken and did not shut completely. The water did not have any hot water just cold.

Cons:

The floors were dirty and left your feet black.

2026-07-15 via Nuitee
N
Nadine family_with_children us
10
Nice clean place to stay
2026-07-14 via Nuitee
V
Valerie extended_group us
10
2026-07-14 via Nuitee
M
Melissa solo_traveller mx
9
Pros:

Clean, location, service, breakfast.

2026-07-13 via Nuitee
B
Bond solo_traveller us
6
Nice room set-ups, good breakfast, poor customer service.
Pros:

Size, the layout of the suite was great it is hard not to have to book two rooms with a family of 5. It fit us nicely. Our kids are young enough to still need us in the room, but too old to make it comfortable to sleep with us or siblings. Breakfast was good and there was plenty of it.

Cons:

Staff at check-in disengaged. Their desk is 6 feet away from the counter and they did not come to the counter except to place the key in front of us. When we walked up our greeting was "Checking-in? Name?" Followed by 5min of silence. Wasn't sure if our reservation was found, or we were in the right place, just awkward. Your workers are in hospitality, this wasn't a Motel 6, it is a decently priced hotel so I expect better customer service. When explaining the property, breakfast, and where our room was, it was too fast and too disengaged to feel like I could ask a question. Followed-up with no conclusion just a return to the desk. The room set was great like I said, but the bathrooms need some TLC. Rust spots, walls cracked or damaged around joints and around the shower/tub. The pull out couch had no linens, luckily we had just gone camping and still had a sleeping bag so we used that, based on the interaction at the desk we didn't want to bother and be treated the same way.

2026-07-13 via Nuitee
L
Lorraine couple us
5
2026-07-13 via Nuitee
L
Lucretia extended_group us
5
The stay was good just needed to be cleaned in the bathroom
Pros:

It was big and food was good

Cons:

It need to be clean more and the pull out bed need to be replaced, no back support and bathroom needs cleaned more and refrigerator was mess up, curtains was dirty

2026-07-12 via Nuitee
S
Sarah solo_traveller us
10
Pros:

Very spacious for our family of 5. Close to the base and lots of choices for food.

Cons:

NA

2026-07-11 via Nuitee
H
Holloway solo_traveller us
9
Pros:

the room.

Cons:

The kitchen area in the TV in the bedroom

2026-07-09 via Nuitee
S
Scott extended_group us
10
2026-07-07 via Nuitee
L
Latoyia solo_traveller us
9
Pros:

The rooms were amazing, the breakfast was exceptional and the staff was very friendly.

Cons:

The jacuzzi was down and I was not made aware of this before booking. That was a major inconvenience.

2026-07-06 via Nuitee
N
Nicholas family_with_children us
8
2026-07-02 via Nuitee
S
Staci family_with_children us
10
I will stay here every time I visit
Pros:

The home like feel. Convenience to The Navy base and everything in Waukegan so close perfect location. The staff was exceptional and helping My Son get her room after graduation immediately got him close to us on the same floor. This will be my place to stay when I come visit my son.

2026-06-30 via Nuitee
S
Staci family_with_children us
10
2026-06-30 via Nuitee
B
Brande solo_traveller us
5
Pros:

The suite was comfortable and amenities were good. The bed was fantastic. There were refillable bath products in the shower and at the sink and they had more than enough product for our party. Most of the staff were friendly and helpful.

Cons:

The room had place settings for precisely as many people as it slept, which seemed skimpy. But also I hate doing dishes. There was no notepad or pen in the room, which would have definitely been useful. Toiletries were for sale at the desk, not complimentary if you forgot something. The breakfast was mediocre when it was stocked, which wasn't nearly often enough; we gave up on it after a few days and just bought cereal and milk for the room. Some staff were unpleasant. Unlikely that we will return.

2026-06-30 via Nuitee