Holiday Inn Express Hotel & Suites Madison by IHG

Hotels
•
Holiday Inn Express
8.3 (247 reviews)
300 Franks Drive , Madison , US
+1 608-467-3555

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location
Outstanding breakfast
Friendly/helpful staff
Ease of access
Nearby restaurants
Comfortable rooms (noted by several guests)
Good shower (noted by some guests)
Cons:
Cleanliness issues (bed bugs reported)
Understaffed / management refusal of refund reported
Room door had been left open / door problems
Walk-in shower when a bath was desired
Room not serviced during stay
Loud/slamming side door impacting noise
King handicap room located close to lobby (inconvenient for some)

Categories

Cleanliness
3
Multiple reviews report cleanliness problems: one party reported bed bugs, another said the hotel wasn’t as clean as pictured and the room door had been open when they arrived; several mentions of rooms not being serviced.
Service
9.5
Staff described as very friendly and helpful in several reviews and an individual worker went above and beyond; however there are reports of understaffing and at least one management refusal of a refund during a problematic stay.
Location
10
Repeatedly praised: good location, ease of access and plenty of nearby places to eat; listed explicitly as a pro in multiple reviews.
Room Quality
8.8
Room comfort generally praised (rooms described as nice), but some issues reported: walk-in shower when a bath was desired, a room next to a slamming side door, and at least one report of rooms not being serviced.
Amenities
8.3
Standard quality for this hotel tier.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
10
Breakfast is repeatedly described as outstanding and called out as a highlight in several reviews.
Overall Experience
8.5
Mixed but generally positive: multiple 'excellent' and positive stays due to location, breakfast and friendly staff, offset by serious cleanliness/service incidents for some guests (bed bugs, understaffing, room access issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Modern Amenities and Comfort
Featuring free Wi-Fi, flat-screen TVs, and convenient tea/coffee-making facilities, Holiday Inn Express Hotel & Suites Madison offers a comfortable stay just minutes from the Ohio River.

Relaxation and Recreation
Unwind in the indoor pool, hot tub, or fitness center during your stay. The hotel's convenient location makes it easy to explore Madison city center and the nearby Clifty State Park.

Convenient Services
Start your day right with a complimentary continental breakfast and take advantage of the on-site business center and launderette. With Hanover College just 8 miles away, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express Hotel & Suites Madison now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the property will be undergoing renovations on public spaces and guestrooms from 1 April, 2016 through December 2016.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 247 reviews
Cleanliness: 3
Service: 9.5
Location: 10
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 10
Overall Experience: 8.5
K
kline • couple • us
10
Excellent
Pros:

location.......shower.......breakfast

Cons:

King Handycap room closer to lobby

2026-10-19 • via Nuitee
B
Bradyn • couple • us
2
Understaffed and unable to provide service.
Pros:

The worker was nice and did the best she could

Cons:

The hotel wasn’t as clean as shown in pictures, the door to the hotel room we rented was already opened as we got to it. The worker said the door has been having issues and doesn’t like to stay shut. We asked for a refund for that reason and the worker said she understands, so she calls the manager and the manager says no. We cancel our reservation and leave.

2026-10-14 • via Nuitee
S
Sandra • couple • us
1
2026-10-12 • via Nuitee
R
Robert • couple • us
10
2026-09-03 • via Nuitee
B
Beth • couple • us
4
2026-09-03 • via Nuitee
T
Teri • family_with_children • us
8
2026-08-21 • via Nuitee
B
Brandi • solo_traveller • us
7
2026-08-20 • via Nuitee
A
Andy • couple • us
8
Good place to stay with an amazing breakfast!
Pros:

The breakfast was outstanding!

Cons:

The walk in shower was a problem as my wife wanted to take a bath. We did not request a walk in shower!

2026-07-22 • via Nuitee
J
Jaime • solo_traveller • us
8
Pros:

It was clean and the staff was very friendly and helpful

Cons:

The only issue was we were next to the side door and the door slams so loud and hard when anyone goes in or out of it

2026-06-23 • via Nuitee
J
John • solo_traveller • us
1
Pros:

Ease of access

Cons:

My whole family was eaten up by bed bugs.

2026-06-19 • via Nuitee
C
Courtney • solo_traveller • us
10
Pros:

The room and the staff were super nice, breakfast was super good as well! Plenty of good places to eat around the hotel too so that was nice.

Cons:

Our room wasn't serviced our entire stay.

2026-05-26 • via Nuitee
J
Julia • couple • us
10
2026-05-24 • via Nuitee
M
Michael • couple • us
7
Quick and convenient for work trip
Pros:

Convenience

Cons:

Breakfast was not good all over cooked

2026-03-31 • via Nuitee
S
Shelley • family_with_children • us
8
2026-03-30 • via Nuitee
T
Travis • couple • us
8
2026-03-18 • via Nuitee
W
Watson • family_with_children • us
8
2026-03-16 • via Nuitee
A
April • solo_traveller • us
9
Pros:

Indoor Pool

2026-03-01 • via Nuitee
M
Michael • family_with_children • us
10
2026-02-24 • via Nuitee
J
jerry • couple • us
9
Everything was great thank you very much.
Pros:

Breakfast was good but the eggs were cold.

2026-01-20 • via Nuitee
P
Patricia • couple • us
7
2026-01-19 • via Nuitee