Hampton Inn New Albany Louisville West

Hotels
•
Hampton Inn
8.3 (291 reviews)
411 W. Spring St , New Albany , US
+1 812-945-2771

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently mentioned clean rooms and comfortable beds
Several reviewers praised friendly, helpful staff members
Good basic amenities: pleasant pool and quiet rooms
Breakfast was satisfactory or good for many guests
Convenient for highway access and some downtown visits
Good value/price noted by multiple guests
Cons:
Front desk/manager issues during a system outage; some unfriendly staff reports
Breakfast inconsistently stocked and limited options (issues for lactose-intolerant guests)
Location complaints: next to interstate, heavy traffic, suburban area
Occasional room issues: cigarette smell near elevator; broken TV remote
No designated dog area and limited outdoor pet facilities
Breakfast seating limited and some food items were partially frozen or empty

Categories

Cleanliness
8.8
Generally praised as clean and well-maintained across many reviews; a few mentions of cigarette smell near the elevator and one report of dirty floor/shoe marks.
Service
8.3
Mixed: several reviewers call staff friendly and helpful and highlight individual employees who went above and beyond, but others report unfriendly front-desk staff and a manager who did not assist during a system outage.
Location
7.6
Mixed/leaning negative: some guests appreciated downtown access, but multiple reviews note the hotel is right off the interstate, heavy traffic, and a generally poor/suburban location for some visitors.
Room Quality
8.6
Rooms frequently described as comfortable, cozy and quiet with good beds and showers; occasional issues such as a broken TV remote were reported.
Amenities
8
Pool and basic amenities received positive mentions, but breakfast amenities and staffing/supply issues were raised (empty food trays, missing juice bar, no dedicated dog area).
Value for Money
8.4
Often considered good value (one guest called the price excellent); a minority felt price was a bit high, but overall value is seen positively.
Food and Beverage
7.5
Breakfast reception is mixed to negative: some enjoyed it for the price, others reported limited options, problems for lactose-intolerant guests, frozen items, and poor replenishment/service.
Overall Experience
9.2
Overall stays are positive for most guests—clean, comfortable and quiet—though occasional service and breakfast problems reduced some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Located just 8.1 km from the Kentucky Center for African American Heritage, Hampton Inn New Albany Louisville West offers easy access to popular attractions such as the Louisville Slugger Museum Factory and the Muhammad Ali Center.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TVs, and free WiFi in all rooms. Some units even feature a kitchenette for added convenience. Relax by the seasonal outdoor pool or stay active at the fitness centre during your stay.

Exceptional Service
With a 24-hour front desk and free private parking, our non-smoking 3-star hotel ensures a hassle-free experience for all guests. Book your stay at Hampton Inn New Albany Louisville West for a memorable trip to the area.

Important information:

Fitness center is open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

8.3
Based on 291 reviews
Cleanliness: 8.8
Service: 8.3
Location: 7.6
Room Quality: 8.6
Amenities: 8
Value for Money: 8.4
Food and Beverage: 7.5
Overall Experience: 9.2
M
MaryAnne • couple • us
9
It was a very nice clean hotel.
Pros:

Right off the interstate! Clean !

Cons:

Front desk staff was not very friendly. We had broken down on the interstate earlier that day so could have used a smile!.

2026-10-20 • via Nuitee
D
Darrell • solo_traveller • us
10
Happy
Pros:

Everything was fine no complaints at all

Cons:

Very happy no problems every thing and everyone was nice

2026-10-08 • via Nuitee
L
Lorraine • solo_traveller • us
8
Pros:

Besides my floor smelling of cigarette smoke right off the elevator, the stay was pleasant.

Cons:

the location right by the entrance to the highway was less than ideal as it was heavy traffic.

2026-09-14 • via Nuitee
T
Timothy • couple • us
10
I will be back soon
Pros:

The price was excellent room very clean, cozy comfortable peaceful

Cons:

There is nothing I didn't like

2026-09-10 • via Nuitee
K
Ken • couple • us
9
When we visit New Albany again, we'll stay with you.
Pros:

Breakfast was great for the price. The staff was friendly and helpful.

Cons:

The only reason for the overall rating of 9 is that our TV remote was "out of order". The battery hatch was adhesive tape. While no TV was a "feature" instead of a "bug", that issue should be corrected in order not to disappoint your typical American.

2026-09-03 • via Nuitee
D
David • solo_traveller • us
9
Funeral
Pros:

All good

Cons:

Price is a little high, but it's a nice, clean, quiet place!

2026-09-01 • via Nuitee
L
Lisa • extended_group • us
8
2026-08-22 • via Nuitee
L
Lyman • solo_traveller • us
8
2026-08-20 • via Nuitee
S
sergio • couple • br
8
Ok
Pros:

Um bom hotel da rede. Está conservado e boa limpeza. A localização é péssima, lugar feio é longe de tudo. Um subúrbio muito feio.

Cons:

Localização

2026-08-19 • via Nuitee
J
Joe • solo_traveller • us
10
Pros:

Clean rooms and smells good. Clean hotel

2026-08-18 • via Nuitee
M
Maynard • solo_traveller • us
7
It was fine overall.
Pros:

The pool was nice.

2026-08-11 • via Nuitee
M
mary • family_with_children • us
9
2026-08-10 • via Nuitee
H
Hope • couple • us
9
Great stay we loved everything ❤️
Pros:

Great location, breakfast was good, beds were comfortable. Would definitely come again!
Loved the downtown area and that the staff promoted it!!

Cons:

N/A

2026-08-07 • via Nuitee
J
JA & AA • solo_traveller • us
10
Pros:

Great stay

2026-08-06 • via Nuitee
E
Erin • family_with_children • us
4
It’s a nice hotel but too many issues
Pros:

The hotel was clean and comfortable. The young lady working the shift was wonderful and went above and beyond during a horrible situation. I can not say the same for the manager or the morning clerk.

Cons:

I came to check in during the Hilton system issue. The manager didn’t come in to help with the situation leaving the young lady at front desk to fend for herself against angry customers. It took calling Hilton escalations team to get the young lady help to manually check guest into rooms. Other guest and my family waited 3-5 hours before getting a room.
The breakfast was awful. I bit into a still partially frozen omelet, there was no juice bar like they display in the photos, most of the food trays were empty and stayed that way and I’m pretty sure Clover valley syrup (dollar generals brand) isn’t an approved Hilton syrup. I travel to New Albany about 10-12 times a year . I will be staying at the holiday inn across the street from now on .

2026-08-02 • via Nuitee
C
Chonna • solo_traveller • us
10
Pros:

The workers were all great!

Cons:

Nothing

2026-07-13 • via Nuitee
D
Donald • couple • us
9
2026-07-09 • via Nuitee
D
Dohn • family_with_children • us
7
Overall, stay was good.
Pros:

Breakfast was good. Not many options for those who are Lactose intolerant. Seating is poor.

Cons:

Not many breakfast options for those who are Lactose intolerant. Breakfast Seating is poor. Pool slopes too deeply for families with small children who cannot swim.

2026-07-08 • via Nuitee
M
Mindy • couple • us
10
Convent
Pros:

Clean

Cons:

I liked it

2026-07-06 • via Nuitee
J
Jukka • solo_traveller • fi
10
Pros:

Erittäin ystävällinen henkilökunta, iso huone, hiljainen. Ylellinen tuntuma. Ehdottomasti paras hotelleistani Yhdysvalloissa!

Cons:

Aamiaisella oli osa ruoasta loppunut. Huoneessa oli kävelty kengät jalassa. Lattia oli likainen ja sukat likaantuivat. Euroopassa olen tottunut aina riisumaa kengät.

2026-07-06 • via Nuitee