SureStay by Best Western Grayson

Hotels
•
SureStay Hotel by Best Western
7.6 (330 reviews)
501 C W Stevens Boulevard , Grayson , US
+1 606-474-0000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff (several mentions, named employees praised)
Convenient location
Complimentary hot breakfast / well-stocked breakfast
Indoor pool
Reported clean rooms by some guests
Reasonable / good price reported by some
Cons:
Unclean/dirty rooms (bathtub, carpets) and reported bed bugs
Old/tired facility and worn decor
No elevator (stairs required)
Plumbing and drainage issues (slow drains, sewage smell)
Limited TV options — guests had to use their own streaming
Noise in some rooms (vending/traffic) and small room sizes

Categories

Cleanliness
5
Multiple reports of unclean rooms: dirty bathtub, soiled carpets, occasional sewage smell, reports of bed bugs and bites; cleanliness is a notable weakness.
Service
9
Staff repeatedly described as friendly and helpful, with several named employees praised; occasional understaffing at peak times noted but overall strong service sentiment.
Location
8.5
Frequently described as convenient/close to needs; location is a clear positive across reviews.
Room Quality
5.5
Rooms described as small, tired and in need of updating; issues reported include poor drainage, slippery floors, short shower curtains and worn hall/carpet areas.
Amenities
8.2
Indoor pool and basic amenities were appreciated; however there is no elevator and TV/entertainment setup is limited (guests required to use personal streaming).
Value for Money
7.6
Mixed impressions: several guests called the price reasonable or great, while others felt it was pricey for the condition — overall mid-to-good value.
Food and Beverage
8.8
Breakfast is frequently praised (hot breakfast, well-stocked and attended by staff), though a few guests found it poor in quality; overall F&B is a strength.
Overall Experience
8.2
Overall mixed but leaning positive due to friendly staff, good breakfast and convenient location; significant negatives around cleanliness and dated rooms temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Indulge in Comfort and Convenience

Relax in Style: The Inn at SureStay by Best Western Grayson features an indoor swimming pool, perfect for unwinding after a long day of travel.

Start Your Day Right: Enjoy a complimentary continental breakfast with convenient grab-and-go options to fuel your adventures.

Stay Connected and Productive: Benefit from free Wi-Fi, coffee maker, microwave, mini-fridge, cable TV, and 24-hour copy and fax services for all your needs.

Experience comfort and convenience at its best - book your stay at The Inn at SureStay by Best Western Grayson today!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional chargesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HTS

Location

Guest Reviews

7.6
Based on 330 reviews
Cleanliness: 5
Service: 9
Location: 8.5
Room Quality: 5.5
Amenities: 8.2
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.2
T
Tamara • solo_traveller • us
3
Glad it was only one night.
Pros:

Evening front desk staff, very helpful and kind.

Cons:

Stood in a dirty tub of water to take a shower, tub was filthy, absolutely disgusting. I had to ask for different towels that weren’t brown, and not sure what exactly it was that was smeared on the sheet, on the bed. There was NO ELEVATOR, I had to struggle with my suitcase up and back down next day. I will not be back, ever.

2026-11-07 • via Nuitee
T
Tamika • couple • us
10
Great value
Pros:

I stay here every time I come to Grayson. Staff is very friendly. Breakfast is always provided. The facility is clean and there’s an indoor pool.

Cons:

N/a

2026-11-06 • via Nuitee
R
Rick • solo_traveller • us
6
2026-11-06 • via Nuitee
D
danielle • couple • us
7
2026-11-01 • via Nuitee
J
Jackie • family_with_children • us
8
2026-10-31 • via Nuitee
B
Billie • couple • us
6
I wouldn’t want to stay here for more than one night, but it served the purpose for travel stay over
Pros:

Availability

Cons:

Condition of the facility.

2026-10-29 • via Nuitee
M
Mary • couple • nz
10
2026-10-22 • via Nuitee
G
Gretchen • couple • us
8
2026-10-22 • via Nuitee
T
Tiffany • solo_traveller • us
7
2026-10-19 • via Nuitee
C
Christoph • solo_traveller • ch
7
Frustrierend
Pros:

Nichts.

Cons:

Abgewohnt, Glanz vergangener Zeiten.

2026-10-18 • via Nuitee
J
Jennice • family_with_children • us
8
2026-10-16 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee
B
Brandon • couple • us
10
2026-10-14 • via Nuitee