Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful hotel
Cons:
Poor experience at Thanksgiving dinner
Disappointment with management change

Categories

Cleanliness
9.33
Rooms are clean and comfortable as mentioned in reviews.
Service
10
Exceptional customer service highlighted in multiple reviews, particularly from Alexandra at Reception.
Location
9.3
Beautiful location with scenic views mentioned in reviews.
Room Quality
9.34
Rooms are described as comfortable and well appointed.
Amenities
9.29
Amenities such as the bonfire and e-bikes for exploring were well received.
Value for Money
9.32
Overall positive sentiment about value for the price paid.
Food and Beverage
8.78
Food quality was generally good, although there were some complaints about the Thanksgiving dinner.
Overall Experience
9.83
Overall experience rated highly with positive remarks on beauty and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:24

Property Description

Luxurious Amenities and Services

Inn at Bay Harbor, Autograph Collection offers a perfect blend of comfort and convenience. Enjoy complimentary bikes, private parking, a seasonal outdoor pool, and a well-equipped fitness center. Indulge in relaxation with a hot tub and benefit from round-the-clock assistance at the 24-hour front desk. Stay connected with free WiFi available throughout the property.

Delicious Dining Experience

Savor the flavors of American cuisine at the on-site restaurant. Whether it's a hearty breakfast, a leisurely lunch, or a romantic dinner, the culinary delights at Inn at Bay Harbor will surely satisfy your taste buds.

Close Proximity to Attractions

Conveniently located just 35 km from Monument Golf Course, and 39 km from Pellston Regional Airport, this hotel is the ideal choice for travelers seeking comfort and accessibility.

Book your stay at Inn at Bay Harbor, Autograph Collection for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 15, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TVC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 134 reviews
Cleanliness: 9.33
Service: 10
Location: 9.3
Room Quality: 9.34
Amenities: 9.29
Value for Money: 9.32
Food and Beverage: 8.78
Overall Experience: 9.83
H
Henny extended_group pe
8
2026-06-12 via Nuitee
A
Angela couple us
8
2026-05-27 via Nuitee
C
Christopher couple us
9
2026-05-24 via Nuitee
B
brittm1164 Couples Whitmore Lake, Michigan
8
Great place to stay in May
Pros:

We were here to celebrate my wife’s birthday and our 20 year anniversary and from the start the staff, service and amenities were great. Fitness room is great and for the exception of the heated pool being closed we took advantage of the hot tub when everyone else didn’t….leaving us to have it to ourselves. They left a bottle of champagne and kind note as well. Price was much more tolerable than the summer rates as well. Room was great with kitchenette and fireplace. We stayed on the quarry side which allowed us a great stay without breaking the bank. Will b back if we see the same reviews next year!

2026-05-06 via Tripadvisor
L
Lynn extended_group us
10
We loved our stay at The Cottage! Those beautiful colors were so soothing
Pros:

Loved the colors in the cottage! So soothing!

Cons:

Needed a few more glasses and bigger glasses for drinks.

2026-04-16 via Nuitee
U
U563YRbh Family
2
The Inn at Bay Harbor is Wonderful however the staff at the Spa are not! Don’t waste your money!
Pros:

My son brought me to the Inn at Bay Harbor Spa to treat me for my birthday. We were met by a rude older lady who I think name is Liz. Don’t think just because you spend several hundred dollars there you’re going to be treated with kindness and respect because that was not my experience at this spa. I was lounging in the lounge after my paid service and was told by this woman I had to leave they wanted to close. We have stayed at the Inn at Bay Harbor several times and the front desk and housekeeping staff are phenomenal! However I would not recommend waisting money at the spa here, go to Boyne Mountain.

2026-03-29 via Tripadvisor
K
Kathleen family_with_children us
10
75th birthday celebration with family
Pros:

We love Bay Harbor in general. We have stayed at the cottages, the suites, the condos and the Inn
We keep coming back. We love the Petoskey-Harbor Springs area.

2026-03-02 via Nuitee
K
Kelly extended_group us
7
Off-Season rates make up for most deficiencies
Pros:

We did a mid-week "weekend" girls getaway. We started with shopping in downtown Petoskey, which was great even with the nasty weather. We were accommodated with an early check-in but since it was mid-week of definitely OFF season, I doubt this was a problem. Of the approximately 24 "cottage" rentals, ours and one other were the only ones occupied. The off-season rate was very reasonable as well.

Cons:

Being one of only two of 24 "cottage" occupants, it seemed odd that we were placed in a unit just under another that was undergoing repairs of some sort. Construction workers could be heard working and going up and down the stairs our first day and part of the second. Also, we were placed right on the parking lot which had a snow plow making a VERY loud scaping noise starting at about 6:00 AM each morning. Beds were comfortable but sofas are not. Kitchen is VERY minimally outfitted and we found popcorn under the sofa and one of the beds.

2026-02-13 via Nuitee
S
Susann extended_group us
9
2026-02-12 via Nuitee
D
Daniela family_with_children us
10
Great weekend up North.
Pros:

This is a georgeos cottage. We loved everything about it and will be back.

2026-02-10 via Nuitee
C
Christine couple us
10
2026-01-19 via Nuitee
D
Daniel family_with_children us
10
Low key & high quality facilities
2026-01-19 via Nuitee
C
chrissyoh78 Family Sterling, Loudoun County, Virginia
2
Terrible service, extremely overpriced- you can get the same views elsewhere.
Pros:

We stayed the weekend here for a wedding. Our rooms were not ready at the check in time (we were actually late) and thus we missed the rehearsal dinner. The staff at the front desk was rude and did little to nothing to help or offer any concessions, they didn’t even apologize or offer us the Marriott chocolate chip cookies, and we are Marriott peeps. I had to ask for the cookies. We arrived at around 4pm and our rooms weren’t ready until 6pm. This area of Michigan is gorgeous and the hotel has beautiful grounds, which made the stay pleasant, but overall the hotel is less to be desired and not worth the expense. We paid $1500 for two nights. One night we ordered 2 glasses of champagne from the bar and they charged us $74. The staff in general was rude and inattentive. The rooms were nice but dated and we had to ask for towels- there were no towels in room upon check in, no soap, no shampoo… nothing. We plan to return to this area of the world again, but will look elsewhere where for accommodations.

2026-01-10 via Tripadvisor
N
N5670EEsarahm Friends getaway
10
Beautiful Hotel with Exceptional Service
Pros:

The hotel itself is absolutely beautiful, and we loved exploring the area on the e-bikes.

Alexandra at Reception provided the best customer service I’ve ever experienced—truly above and beyond. When my friend unexpectedly became very ill during our stay, she showed such compassion and genuine concern, going out of her way to make sure we had everything we needed. Her kindness and professionalism meant the world to us.

The level of service extended throughout the hotel—from the friendly staff at the pool and restaurant to the team at afternoon tea, where the chef came to our table to speak with us. Every interaction felt sincere and thoughtful.

Highly recommend this hotel to anyone looking for exceptional service, genuine hospitality, and a beautiful place to stay.

2025-12-06 via Tripadvisor
W
walter8686 Family Lake Forest, Lake County, Illinois
2
bay harbor inn disaster
Pros:

had a Thanksgiving dinner at the Inn with my wife. At best it was an embarrassment. At the turkey carving station, I asked for dark meat. They said they will get some as all they could carve was from a white turkey "roll". They brought out little hunks of meat, and when I asked what it was the carver said they took some white meat and put it back in the oven to make it brown....The dessert table had one kind of pie only....stay away. This place is a disgrace.

2025-11-27 via Tripadvisor
C
Curiosity449578 Family
10
Beautiful Place
Pros:

This hotel is top-notch. The staff are friendly, helpful and professional. The rooms are clean, comfortable and well appointed. The breakfast buffet is plentiful and delicious. The Vintage Chophouse also has delicious food and a cozy atmosphere. A short drive will take you to the charming town of Charlevoix to the south, or Petoskey to the north. I highly recommend getting a room with a view of the bay. It's beaufiul.

2025-11-07 via Tripadvisor
K
KevinR64 Couples Avon, Illinois
10
Anniversary trip
Pros:

We stayed here for 2 nights on our anniversary trip. From the time we drove into the place to the time we left, we were in awe. The hotel itself is absolutely beautiful, and the service from the entire staff was excellent! We had a room with a balcony overlooking the lake, and the sunset views were amazing. If we're ever through the area again we will definitely be staying here again!

2025-10-02 via Tripadvisor
H
hcampo6 Couples New Orleans, Louisiana
10
Great experience.
Pros:

This is a beautiful resort. We were passing through for the night and looking to relax. Our room was excellent and clean. We enjoyed lounging in the chairs while enjoying a cocktail. The bonfire and s’more kit was an added treat in the evening. Glad we gave it a try and would come back.

2025-08-30 via Tripadvisor
M
margaretgR293UP Family
2
No longer going to be Marriott :( New Boyne Management poor customer care
Pros:

As a Marriott managed property it was wonderful. Management and staff were top notch. However, my experience with the Boyne management today was horrible and they would not honor a promo even after I received an email stating it would be honored. Very disappointed in the change of management as my experiences with Marriott have been great. Boyne management will continue to lose customers due to poor customer treatment and poor management decisions. Boyne is not accommodating customers as promised as a Marriott property. Such a disappointment in Boyne management. I do not and will NOT recommend staying at the inn at Bay Harbor anymore due to my negative experience with Boyne management and them taking over this property. In the past, I always highly recommended Inn at Bay Harbor when it was a Marriott property. I will continue my stays at Marriott Hotels and am disappointed with Boyne’s management of Inn at Bay Harbor and not honoring Marriott even though they are not separated from them until October.

2025-08-01 via Tripadvisor
J
jasonpD1583SI Family Memphis, Tennessee
10
Great Property - S'mores and Sunsets
Pros:

Really nice property with fantastic views. A family suite worked out great for our family of 4. King bed in 1 room and a living room that had a pull out couch and murphy bed provided plenty of sleeping spaces. Breakfast is not included when using Marriott points but is when paying. Lawn games for the kids. Pool area was fun with good drinks and food and live music one night. Short walk to other restaurants and shops in Bay Harbor. The evening ritual of s'mores (provided by the hotel) and gathering around the firepit for sunset over the lake is great.

2025-07-08 via Tripadvisor