Quality Inn & Suites Hendersonville - Flat Rock

Hotels
•
Choice Hotels International
8.8 (160 reviews)
111 Commercial Boulevard, Flat Rock, North Carolina, 28731 , Flat Rock , US
1-828-697-1085

listing image 1
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Pets allowed

Facilities

Free breakfast
Fitness facilities
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Elevator
Fitness facilities
Golfing nearby
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Clean hotel
Attentive staff
Great location
Comfortable rooms
Good breakfast
Cons:
Pet odors
Occasional noise
Internet connectivity issues

Categories

Cleanliness
8.26
Several reviews highlighted cleanliness, although a few mentioned unpleasant odors in the rooms.
Service
9.23
Guests praised the polite and attentive staff.
Location
9.27
The hotel is conveniently located near main attractions.
Room Quality
8.72
Rooms are generally spacious and comfortable, despite needing updates.
Amenities
8.75
The hotel offers a good range of amenities, including a well-stocked breakfast.
Value for Money
8.71
Guests consider the pricing to be reasonable for the offered experience.
Food and Beverage
8.76
The breakfast received positive feedback with some caveats.
Overall Experience
8.73
Overall satisfaction was high, with some minor concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:35

Property Description

Indoor Pool and Fitness Center

Complimentary Buffet Breakfast

Featured Amenities

Stay at Quality Inn & Suites Hendersonville - Flat Rock and experience mountain views along with convenient amenities such as an indoor pool, fitness center, and complimentary buffet breakfast. Enjoy a cozy ambiance with a fireplace in the lobby, stay connected with free Wi-Fi, and make use of the 24-hour business center. Conveniently located near popular attractions, this hotel is the perfect choice for your stay in Flat Rock. Book now to enjoy a relaxing mountain getaway.

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 70

  • Pets

    Pet max weight (per pet) in kg is 32

  • Pets

    Pets allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 160 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
R
Russell • partner
2
Pros:

Terrible customer service. Paper thin walls. Room next door had TV loud all night and desk clerk would not contact the guest in next room to turn down TV. After days of trying to speak with the manager, no call back, no email back.

2025-10-12 • via Nuitee
K
Kimberly • partner
10
Pros:

Easy access from I-26. Friendly check in with Jackie. Room had everything we needed

2025-10-11 • via Nuitee
P
Patricia • family
10
Pros:

I liked the cleanliness of our room right away! I was happy to have a cup of "tea".....how neat is that! Seems the shower curtain isn't quite long enough and water really splashed onto the floor....also, using the shampoo in the shower really made the tub floor slippery.....maybe a rubber mat or "skids" in the tub floor?? Otherwise...all good!

2025-10-11 • via Nuitee
K
Karen • family
10
Pros:

Liked the breakfast Had a variety of options.

2025-10-10 • via Nuitee
K
Kristin • family
2
Pros:

Our room smelled so bad. It was so noisy. The pool had a ton of disgusting hair in it.

2025-10-10 • via Nuitee
P
Patricia • family
6
Pros:

The host was hard to understand and was not overly pleasant. The room smelled stale. The bed was miserable, the fridge was noisy, and the conditioner was empty.
The price was good, the location made for easy access to the interstate

2025-10-05 • via Nuitee
C
Chasity • family_with_children
10
Pros:

Everything feels safe here. Most important to me

2025-10-05 • via Nuitee
J
John
10
Pros:

Spacious room

2025-10-05 • via Nuitee
L
lucinda
8
Pros:

I liked the "treat bag", room quiet and clean

2025-10-04 • via Nuitee
G
Gary
10
Pros:

The bed and room were extremely comfortable

2025-10-03 • via Nuitee
C
Cynthia
10
Pros:

Very nice hotel at a reasonable rate. Very convenient, close to everything. The room was very clean and the bed was so comfortable. My grandchildren loved the indoor pool. This is my second stay here, but not my last.

2025-09-25 • via Nuitee
L
Laura
10
Pros:

Very clean, great location.

2025-09-21 • via Nuitee
D
David
6
Pros:

Liked - The breakfast area was clean and the food was hot and good.

Disliked - The "free" internet required us to re-login multiple times a day.

2025-09-21 • via Nuitee
W
William • partner
10
Pros:

Very nice room!

2025-09-18 • via Nuitee
D
Dean
10
Pros:

Breakfast was excellent.

2025-09-17 • via Nuitee
C
Catalina
10
Pros:

Great value

2025-09-15 • via Nuitee
M
Matthew • family
8
Pros:

The room did have a pet smell as others have noted and I did request a pet free room but other than that my stay was troublefree. Nice hotel, ample parking and right next to Cracker Barrel. For the price it’s A+

2025-09-15 • via Nuitee
A
Andy
10
Pros:

Very nice, spacious room; clean; fitness center; free breakfast; would definitely recommend

2025-09-11 • via Nuitee
A
ANN
10
Pros:

The hotel was super clean, quiet and comfortable. It had a great breakfast buffet which included eggs, sausage, waffles, toast, bagels, cereal, yogurt, muffins, plus coffee, tea and a variety of juices. The spacious guest room had a large closet, desk, big comfy chair, small refrigerator, microwave and a coffee machine. The large bathroom had plenty of counterspace and included soap, shampoo, conditioner, lotion and a hairdryer. We would definitely stay here again!!!

2025-09-11 • via Nuitee
L
Leigh Ann
10
Pros:

It was a great location for us.

2025-09-02 • via Nuitee