Quality Inn & Suites Hendersonville - Flat Rock

Hotels
•
Choice Hotels International
9.1 (160 reviews)
111 Commercial Boulevard, Flat Rock, North Carolina, 28731 , Flat Rock , US
+1 828-393-0892

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Golfing nearby
Fireplace in lobby
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Mountain biking nearby
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Comfortable beds and spacious rooms
Convenient location / easy interstate access
Good value / priced right
Strong breakfast offerings (many positive mentions)
Friendly/attentive staff in several reports
Cons:
Occasional room odors (pet/stale) reported
Noise issues (paper-thin walls, loud neighboring TVs, general loudness)
Pool cleanliness concerns (hair reported)
Inconsistent service response (manager non-responsive in one case)
Some food/beverage incidents (hair in eggs, a few bad breakfasts)
A/C/humidity and minor room maintenance issues (noisy fridge, slippery tub)

Categories

Cleanliness
8.6
Mixed signals: many guests report very clean rooms and common areas, but multiple reports of room odors (pet/stale), pool with hair, and occasional issues (shower splash, slippery tub) reduce the score.
Service
8.9
Generally friendly and attentive staff (specific praise for 'Jackie' and polite staff), but notable negative incidents (desk clerk/manager unresponsive, host hard to understand) lower the rating slightly.
Location
9.5
Consistently praised: easy access to I-26, close to Main Street and nearby dining, convenient to amenities (Cracker Barrel, gas), strong positive sentiment.
Room Quality
9
Many guests found rooms spacious, comfortable beds and well-equipped (fridge, microwave, chair), though occasional negatives include noisy neighbors, thin walls, humid A/C, and one report of a miserable bed.
Amenities
9.2
Good range of amenities noted (indoor pool, fitness center, breakfast buffet, coffee machines, toiletries), though some complaints about pool cleanliness and shower safety/curtain length.
Value for Money
9.6
Multiple comments highlight good price, 'A+' for value, and second-time/return stays — strong positive sentiment on value.
Food and Beverage
8.8
Breakfast often praised as excellent and varied, but there are a few strong negative reports (terrible breakfast, hair in eggs), and one complaint about wifi-required re-login affecting the 'free' internet.
Overall Experience
9.2
Overall positive: many guests would return and recommend the hotel, citing comfort, cleanliness, breakfast, and location, with isolated issues (noise, smells, service lapses) noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Indoor Pool and Fitness Center

Complimentary Buffet Breakfast

Featured Amenities

Stay at Quality Inn & Suites Hendersonville - Flat Rock and experience mountain views along with convenient amenities such as an indoor pool, fitness center, and complimentary buffet breakfast. Enjoy a cozy ambiance with a fireplace in the lobby, stay connected with free Wi-Fi, and make use of the 24-hour business center. Conveniently located near popular attractions, this hotel is the perfect choice for your stay in Flat Rock. Book now to enjoy a relaxing mountain getaway.

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 70

  • Pets

    Pet max weight (per pet) in kg is 32

  • Pets

    Pets allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 160 reviews
Cleanliness: 8.6
Service: 8.9
Location: 9.5
Room Quality: 9
Amenities: 9.2
Value for Money: 9.6
Food and Beverage: 8.8
Overall Experience: 9.2
R
Russell • partner
2
Pros:

Terrible customer service. Paper thin walls. Room next door had TV loud all night and desk clerk would not contact the guest in next room to turn down TV. After days of trying to speak with the manager, no call back, no email back.

2025-10-12 • via Nuitee
K
Kimberly • partner
10
Pros:

Easy access from I-26. Friendly check in with Jackie. Room had everything we needed

2025-10-11 • via Nuitee
P
Patricia • family
10
Pros:

I liked the cleanliness of our room right away! I was happy to have a cup of "tea".....how neat is that! Seems the shower curtain isn't quite long enough and water really splashed onto the floor....also, using the shampoo in the shower really made the tub floor slippery.....maybe a rubber mat or "skids" in the tub floor?? Otherwise...all good!

2025-10-11 • via Nuitee
K
Karen • family
10
Pros:

Liked the breakfast Had a variety of options.

2025-10-10 • via Nuitee
K
Kristin • family
2
Pros:

Our room smelled so bad. It was so noisy. The pool had a ton of disgusting hair in it.

2025-10-10 • via Nuitee
P
Patricia • family
6
Pros:

The host was hard to understand and was not overly pleasant. The room smelled stale. The bed was miserable, the fridge was noisy, and the conditioner was empty.
The price was good, the location made for easy access to the interstate

2025-10-05 • via Nuitee
C
Chasity • family_with_children
10
Pros:

Everything feels safe here. Most important to me

2025-10-05 • via Nuitee
J
John
10
Pros:

Spacious room

2025-10-05 • via Nuitee
L
lucinda
8
Pros:

I liked the "treat bag", room quiet and clean

2025-10-04 • via Nuitee
G
Gary
10
Pros:

The bed and room were extremely comfortable

2025-10-03 • via Nuitee
C
Cynthia
10
Pros:

Very nice hotel at a reasonable rate. Very convenient, close to everything. The room was very clean and the bed was so comfortable. My grandchildren loved the indoor pool. This is my second stay here, but not my last.

2025-09-25 • via Nuitee
L
Laura
10
Pros:

Very clean, great location.

2025-09-21 • via Nuitee
D
David
6
Pros:

Liked - The breakfast area was clean and the food was hot and good.

Disliked - The "free" internet required us to re-login multiple times a day.

2025-09-21 • via Nuitee
W
William • partner
10
Pros:

Very nice room!

2025-09-18 • via Nuitee
D
Dean
10
Pros:

Breakfast was excellent.

2025-09-17 • via Nuitee
C
Catalina
10
Pros:

Great value

2025-09-15 • via Nuitee
M
Matthew • family
8
Pros:

The room did have a pet smell as others have noted and I did request a pet free room but other than that my stay was troublefree. Nice hotel, ample parking and right next to Cracker Barrel. For the price it’s A+

2025-09-15 • via Nuitee
A
Andy
10
Pros:

Very nice, spacious room; clean; fitness center; free breakfast; would definitely recommend

2025-09-11 • via Nuitee
A
ANN
10
Pros:

The hotel was super clean, quiet and comfortable. It had a great breakfast buffet which included eggs, sausage, waffles, toast, bagels, cereal, yogurt, muffins, plus coffee, tea and a variety of juices. The spacious guest room had a large closet, desk, big comfy chair, small refrigerator, microwave and a coffee machine. The large bathroom had plenty of counterspace and included soap, shampoo, conditioner, lotion and a hairdryer. We would definitely stay here again!!!

2025-09-11 • via Nuitee
L
Leigh Ann
10
Pros:

It was a great location for us.

2025-09-02 • via Nuitee