Quality Inn & Suites Matthews - Charlotte

Hotels
•
Quality Inn
8.4 (615 reviews)
12047 Guion Ln , Matthews , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Decent breakfast
Cons:
Tricky entrance
Child noise levels

Categories

Cleanliness
8.04
Several reviews highlighted the cleanliness of the hotel, with consistent mentions of clean rooms.
Service
8.51
Staff was frequently described as friendly and helpful, enhancing guest experience.
Location
8.55
Many reviews praised the convenient location of the hotel.
Room Quality
8.5
Rooms were often described as comfortable, well-maintained, and spacious.
Amenities
8.43
Good amenities mentioned, particularly the exercise room and free breakfast.
Value for Money
8.39
Guests felt the hotel provided good value for the price with quality services.
Food and Beverage
8.34
Breakfast received positive feedback, with mentions of good quality.
Overall Experience
8.41
General sentiment reflected a positive and enjoyable stay among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:04

Property Description

Convenient Location
Located just 5 minutes from downtown Matthews, North Carolina and Pebble Creek Golf Course, our modern hotel offers easy access to both leisure and business destinations.

Amenities Galore
Enjoy a daily continental breakfast, free Wi-Fi, access to the hotel gym, and a seasonal outdoor pool. Our business center offers fax/copy services, and free on-site parking is available for your convenience.

Comfortable Rooms
Our spacious rooms feature a cable TV, coffee maker, air conditioning, and a large work desk. Decorated with rich colors and wood furniture, each room provides a cozy retreat during your stay.

Experience the best of Matthews at Quality Inn and Suites. Book your stay now for a memorable and convenient hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Jan 22, 2026 until Sun, May 24, 2026
Swimming pool: Closed from Mon, Sep 7, 2026 until Sun, May 30, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 615 reviews
Cleanliness: 8.04
Service: 8.51
Location: 8.55
Room Quality: 8.5
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.34
Overall Experience: 8.41
D
David • couple • us
10
2026-02-14 • via Nuitee
O
O2046FTjoshuae • Friends getaway
10
Best review
Pros:

Excellent hotel very professional

2026-02-13 • via Tripadvisor
T
Tonya • couple • us
8
The stay was good… I did not like house keeper knocking on my door before checknout time… asked me if I needed extra tim
Pros:

Location

Cons:

Work trucks took over most of the parking spaces

2026-02-10 • via Nuitee
G
Gelvez • family_with_children • us
10
2026-01-26 • via Nuitee
A
Alexandra • couple • us
1
Pros:

Everything was extremely bad! Do not recommend!!!

2026-01-21 • via Nuitee
A
Aleasha • solo_traveller • us
5
Pros:

The bed was comfortable.

Cons:

The top blanket on the bed had several stains and a few burn spots. As well as towels with bad stains.

2026-01-20 • via Nuitee
H
Hengjia • solo_traveller • us
9
2026-01-20 • via Nuitee
J
Jessica • couple • us
7
2026-01-19 • via Nuitee
A
Andy • couple • us
5
2026-01-19 • via Nuitee
C
Cristina • couple • us
10
Exelente
Pros:

Muy buen servicio, y muy limpio .

2026-01-19 • via Nuitee
A
April • solo_traveller • us
4
Underwhelming this was my first time at an INN by myself would not return. The location was good.
Pros:

Did not attend breakfast.

Cons:

The hotel is remodeled however I did not like that my room had two doors and the couch has stains and the floor was not remodeled properly half of it had old tile. Didn't like that the resident next to the office was outside drinking each night in front of check in.

2026-01-19 • via Nuitee
G
Gustavo • extended_group • us
9
2026-01-19 • via Nuitee
T
Tracey • extended_group • us
8
Pros:

Arrived for check in and was pleasantly surprised. Getting to the was a bit confusing, but the location was extremely clean and quiet. We did not eat breakfast, but we will definitely return.

2026-01-19 • via Nuitee
C
Christian • extended_group • us
8
Pros:

I liked the door to close off the kitchen to the room. Very nice touch, considering my spouse wanted to sleep and I wanted to still be up.

Cons:

Directions about rooms. My room was on a different side of the hotel and I didn’t know where the front desk was initially.

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • us
7
Just a clean, basic, no-frills room.
Pros:

Good location, friendly staff, clean basic room.

Cons:

The pool was closed due to “maintenance” and so was the ice machine. It happened to be 100 degrees, and set a record during the time of my stay.

2026-01-19 • via Nuitee
T
Terry • extended_group • us
9
I am very satisfaction cause all I wanted to do was rest
2026-01-19 • via Nuitee
T
Tom • solo_traveller • us
10
2026-01-19 • via Nuitee
L
lewis • solo_traveller • us
7
clean, safe and comfortable
Pros:

breakfast was good

2026-01-19 • via Nuitee
A
Awilda • couple • us
10
Pros:

I loved everything about this place

2026-01-15 • via Nuitee
D
David • solo_traveller • us
8
2026-01-15 • via Nuitee