Quality Inn & Suites Las Cruces - University Area

Hotels
•
Quality Inn
6.3 (359 reviews)
2200 S Valley Dr , Las Cruces , US
+1 575-524-4663

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location near restaurants/shopping
Quiet for many guests
Affordable / good value
Some helpful and friendly staff noted
Comfortable beds mentioned by several guests
Pet-friendly
Cons:
Significant cleanliness problems (stains, blood, mildew, smoke smell)
Unprofessional or inconsistent service incidents (cancellation calls, entry delays, deposit issues)
Noisy or ineffective air conditioning
Pool/hot tub cleanliness or temperature issues
Vending machine and dispenser (toiletries) problems
Poor/limited breakfast options
Security/parking concerns (parking in shopping center, locked lobby doors)

Categories

Cleanliness
3.5
Multiple reports of heavy issues: blood-stained pillows, stained sheets and towels, mildew smell, wet spots on beds, unclean bathrooms and carpets — overall poor housekeeping.
Service
6.5
Mixed service experiences: several guests praised helpful staff, but there are multiple complaints about unprofessional behaviour (threatening cancellation calls), slow/no response at locked front doors, inconsistent rules and deposit issues.
Location
10
Consistently praised: convenient location near restaurants and shopping, quiet in many reviews, and noted as being a plus (including Spanish-language comments).
Room Quality
4.8
Rooms often fell short: smoke smell in supposedly non-smoking rooms, very small pillows and limited pillow count, loud/inefficient AC, hot rooms on arrival, visible stains and general wear.
Amenities
4.5
Amenity issues reported: dirty or questionable pool, cold hot tub, vending machine problems, lack of toiletries in dispensers and limited on-site gym/fitness options.
Value for Money
8
Generally seen as affordable and good value for the price by multiple reviewers ('you get what you pay for'), though some extras (lobby food, parking) were seen as expensive or inconvenient.
Food and Beverage
4
Repeated comments that included breakfast was poor or lacked hot items (eggs), and lobby food was expensive; overall F&B received negative feedback.
Overall Experience
9.1
Overall impressions are mixed but skew positive for short stays due to location, affordability and occasional helpful staff; however serious cleanliness and amenity issues temper the stay for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Quality Inn & Suites Las Cruces - University Area is strategically situated near major attractions such as Wet n' Wild Waterworld, Las Cruces Convention Center, and Aggie Memorial Stadium, ensuring a memorable stay for our guests.

Comfortable Accommodation
Our 2-star hotel offers well-equipped rooms with essential amenities including free WiFi, air conditioning, and cozy bedding, providing a comfortable retreat for both leisure and business travelers.

Exceptional Service
With a 24-hour front desk and family rooms available, Quality Inn & Suites Las Cruces - University Area ensures that guests' needs are promptly met, promising a hassle-free and enjoyable experience during their visit.

Book your stay at Quality Inn & Suites Las Cruces - University Area now to enjoy a convenient and comfortable accommodation in Las Cruces.

Important information:

You must show a valid photo ID and credit card upon check-in.

When traveling with pets, please note that an extra charge of $25 per pet, per night applies.

Please note that the swimming pool is currently closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Guest Reviews

6.3
Based on 359 reviews
Cleanliness: 3.5
Service: 6.5
Location: 10
Room Quality: 4.8
Amenities: 4.5
Value for Money: 8
Food and Beverage: 4
Overall Experience: 9.1
D
Dusty • couple • us
9
Pros:

It was a lovely set up

2026-11-03 • via Nuitee
G
Guy • solo_traveller • us
8
2026-11-03 • via Nuitee
M
Martignetti • solo_traveller • us
5
2026-10-31 • via Nuitee
J
Jose angel • couple • us
5
Huele hortible y esta viejo
Pros:

NADA

Cons:

El olor a cigarro ,las almuadas ,el almuerzo muy pobre y el staff enojada 👎

2026-10-31 • via Nuitee
S
sundaram • family_with_children • us
10
2026-10-24 • via Nuitee
Y
Yvonne • couple • us
10
Manageable
Pros:

The location

Cons:

That the staff attendant called during my event and left a message that if I didn’t pay in 1/2 hr my room would be canceled. My event did not end until 5:30. I use a different card to reserve and pay for my room with my business card. Very disappointed that she made me step away from my event to give the new card information over the phone. Very unprofessional!

2026-10-24 • via Nuitee
M
Mia • family_with_children • us
1
2026-10-23 • via Nuitee
C
Craig • couple • us
8
2026-10-23 • via Nuitee
P
Panebouef • couple • us
1
Blood stained pillows, toilet would not flush, perfume drizzled over the bed wet spots present
Pros:

None

Cons:

This hotel is horrible, toilet didn't flush there was wet spot perfume.
On the bed that were still wet at ten o'clock at night. Worst of all there were blood stains on the pillows
This place is horrible, not recommended. Whatsoever

2026-10-21 • via Nuitee
R
Rhonda • family_with_children • us
7
Decent spot for a nights rest
Pros:

Quiet

Cons:

No issues

2026-10-14 • via Nuitee
C
Charles • couple • us
10
2026-10-11 • via Nuitee
A
Akins • solo_traveller • us
10
Great Stay Overall
Pros:

The hotel was located near restaurants and shopping areas which was convenient. The Planet Gym was merely 10 minutes away as well.

Cons:

I wished the included breakfast also included hot food like scrambled eggs and other such stables.

2026-09-07 • via Nuitee
D
Debbie • couple • us
8
Good value, employees friendly and inviting.
Pros:

Clean and maintained exterior building. Maintenance is importance for entire view of property.

Cons:

Location was a bit off beaten path from other places but still felt safe. House keeping, no shampoos or conditioners or lotions in the dispenser on walls or shower.

2026-09-06 • via Nuitee
A
Amy • couple • us
8
You get what you pay for.
Pros:

Convenient location and affordable price

Cons:

The pillows were the smallest pillows I have ever seen. And were only provided 4. The vending machine ate our money.

2026-09-06 • via Nuitee
P
parra • solo_traveller • us
5
Pros:

Quietness

Cons:

That we couldnt have fsmily come see us

2026-09-01 • via Nuitee
A
Allison • family_with_children • us
7
2026-08-20 • via Nuitee
S
solorio • couple • us
1
Dirty
Cons:

Sheets and towels had stains bathroom wasn’t cleaned

2026-08-09 • via Nuitee
P
Pablo • couple • us
6
Convenient
Pros:

Convenient location

Cons:

White lights are too bright, property is a little decayed.

2026-08-06 • via Nuitee
S
Saturnino • solo_traveller • us
8
2026-08-06 • via Nuitee
N
Nikeda • solo_traveller • us
8
Couple of days
Pros:

Everyone was so helpful.

Cons:

Everything was fine

2026-08-02 • via Nuitee