Hampton Inn Middletown

Hotels
Hampton Inn
8 (490 reviews)
20 Crystal Run Crossing , Middletown , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Convenient parking
Cons:
Uncomfortable bed
Poor service and cleanliness

Categories

Cleanliness
6.59
Some rooms had dirty towels and a bad smell.
Service
8.06
Service was inconsistent; some staff were accommodating while others were not.
Location
10
Loved the area, convenient parking.
Room Quality
7.6
Bed was uncomfortable and issues with noise.
Amenities
7.05
Lacked basic items like shampoo and coffee supplies.
Value for Money
8.58
Decent price for the location.
Food and Beverage
7.54
Breakfast was okay.
Overall Experience
8.59
Mixed experience with positives and several negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:58

Property Description

Convenient Location and Amenities
Easily accessible from Interstate 84 and near a bustling shopping plaza, the Middleton, New York hotel is a prime choice for travelers. The complimentary daily breakfast buffet and high-speed internet ensure a seamless stay.

Relaxation and Fitness
Guests at Hampton Inn Middleton can unwind by the seasonal outdoor pool or maintain their workout routine at the modern fitness center. The perfect balance of leisure and wellness awaits.

Local Attractions and Nearby Destinations
Explore the Gillinder Glass Museum, scenic Hudson River boat cruises, and the historic Brotherhood Winery, all just a stone's throw away. For those visiting West Point Military Academy, the hotel offers a convenient proximity. Book your stay now for a delightful experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 490 reviews
Cleanliness: 6.59
Service: 8.06
Location: 10
Room Quality: 7.6
Amenities: 7.05
Value for Money: 8.58
Food and Beverage: 7.54
Overall Experience: 8.59
S
Sandra solo_traveller us
10
Excellent hotel. I highly recommend and I would return
Pros:

Very clean. The check in area was not cluttered. The bedding was very comfortable. The bath and hair products did not contain many chemicals . The breakfast selection hd something for everyone.

2026-08-12 via Nuitee
D
danielle couple us
7
2026-08-10 via Nuitee
J
Joseph couple us
4
Never will be back
Pros:

Nothing

Cons:

Lady checking us in was more concerned about opening her starburst. Room was disgusting, overall look was dirty. Way overpriced for a uncomfortable, poorly lit room

2026-08-09 via Nuitee
V
VALENTINA solo_traveller us
1
The Worst Stay Ever
Pros:

The location

Cons:

Worst stay ever. Lady at the front desk was rude and not helpful or accommodating even in the slightest way. Had to wait 2 hours to get in one room because it wasn't cleaned yet
. We had many people there for a wedding with lots of rooms. One party was told they had to pay $50 extra to check in at 2pm and after they paid they went to their room and it wasn't cleaned yet so they had to wait for another room. This place was a nightmare from booking to stay
. Go to the Marriott across the street.

2026-08-08 via Nuitee
K
Katie couple us
9
2026-08-07 via Nuitee
S
Steven couple us
10
2026-08-04 via Nuitee
K
Kathleen solo_traveller us
8
Pros:

Great breakfast. Close to Legoland.

2026-08-03 via Nuitee
G
Gaétan solo_traveller ca
6
Pros:

L'emplacement

Cons:

Le lit n'était pas confortable.
La chambre ne valait pas le prix.

2026-07-25 via Nuitee
L
Lynda couple us
8
2026-07-24 via Nuitee
A
angelique solo_traveller fr
10
Pros:

Le petit déjeuner exceptionnel, le confort exceptionnel rien à redire je recommande

Cons:

Rien tout était super !

2026-07-23 via Nuitee
C
citymomlife Family Boston, Massachusetts
2
Disastrous stay, hostile staff, and zero accountability. Do not stay here.
Pros:

I recently stayed at the Hampton Inn Middletown, NY, and it was hands down one of the worst hotel experiences I have ever had.

We booked a 2-Queen room for a party of four, but upon arrival, the room only had two towels. I requested additional towels at 3:35 PM. When we returned to the room at 10:00 PM, still no towels had been delivered. I went down to the front desk to politely follow up, only to be met with extreme hostility. The front desk attendant literally yelled at me, “We don’t have any. What do you want?” before storming off. Leaving four paying guests without basic sanitation amenities, and then berating them for asking for help is completely unacceptable.

Beyond the terrible service, the room itself was severely neglected and failed to meet basic brand standards:

* The baseboard on the wall was visibly broken.
* The wall mirror was filthy and uncleaned.
* The hand soap dispenser was completely empty.
* The bed was completely missing its bed skirt, leaving the bare underframe exposed.

To top it all off, after filing a formal corporate complaint (Case #277118717), the General Manager took days to investigate and ultimately offered a laughable $35 partial refund on a $340 stay, completely ignoring the room condition complaints and brushing off her employee’s hostility because the lobby cameras didn't capture audio.

Save your money and stay somewhere else. This property suffers from poor management, neglected rooms, and a total lack of basic customer service standards.

2026-07-21 via Tripadvisor
J
Julie couple us
2
Pros:

Location only

Cons:

No towel available, the room wasn’t ready when we arrived. The pillows were dirty.

2026-07-21 via Nuitee
H
Helen couple us
8
not the best
Pros:

Did not eat breakfast

Cons:

towels in the room had holes in them.
there was no hand soap at the sink and no cups to rinse your teeth .

2026-07-20 via Nuitee
S
Scotty1962-12 Couples Fort Myers, Florida
6
Hampton Inns are starting to look tired.
Pros:

The place is in need of an overhaul. Room was quiet, the AC worked but it is minimal for what it cost ($350). Hampton Inns are starting to get old and dated. They need to update their hotels or I will start looking for another chain.

2026-07-19 via Tripadvisor
M
M. BRADY couple us
10
Lovely
Pros:

Firm bed, slept well

Cons:

People hogging the breakfast meals.

2026-07-11 via Nuitee
R
Rebecca family_with_children us
7
Minor adjustments should be made but I do recommend for family trips
Pros:

Pool had toys for the kids to play with, family friendly

Cons:

The beds did not seem queens and very warned out. I woke up with back pains and I am still feeling them, pillows are no good so definitely bring your own. Bathroom had a bit of discoloration.

2026-07-07 via Nuitee
S
Staten solo_traveller us
1
The worst.
Pros:

Nothing

Cons:

Cleanliness, staff treatment, no WiFi, no streaming tv, overpriced. Dirty sheets, phone didnt work. Charged twice for 1 night.

2026-07-06 via Nuitee
S
Sabina couple se
9
Pros:

Rent och fräscht. Stora rum och bra frukost med amerikanska mått. Trevlig personal. Helt okomplicerad vistelse.

2026-07-04 via Nuitee
E
elizabeth couple us
10
2026-07-04 via Nuitee
B
Bruce family_with_children us
8
Overall a very restful stay
Pros:

Breakfast was okay but not great. Location was excellent. Pool was fun. Staff at reception desk was friendly and helpful.

Cons:

Bathroom tile floor was so dirty that my shoes were slipping when I walked in. My wife took a paper towel, wet it and wiped a portion of the floor. The paper towel was black. We asked for it to be cleaned but when we returned later it was a little better but still dirty. We asked again to have it cleaned. When we returned later the floor was finally clean.

2026-07-04 via Nuitee