Quality Inn & Suites Oakwood Village - Cleveland South

Hotels
Quality Inn
6.1 (274 reviews)
23303 Oakwood Commons Drive , Oakwood , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Service quality concerns

Categories

Cleanliness
3.93
Multiple complaints regarding cleanliness, including dirty linens and mold.
Service
6.9
Staff was friendly but some guests felt mistreated regarding service dog policies.
Location
7.44
Conveniently located near food spots and gas stations.
Room Quality
4.89
Rooms were outdated with several maintenance issues but generally clean.
Amenities
6.92
Breakfast options were appreciated and amenities were satisfactory.
Value for Money
5.88
Pricing was decent for the area expected amenities for the price.
Food and Beverage
6.93
Breakfast was nice and snacks in the welcome package were appreciated.
Overall Experience
5.9
Mixed sentiments, with some positive aspects but overall dissatisfaction due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:13

Property Description

Convenient Location
Situated just a 7-minute drive from the Shawnee Golf Course, our hotel in downtown Oakwood Village provides a central and accessible base for your stay.

Spacious Rooms with Modern Amenities
Enjoy the comfort of our well-equipped rooms, complete with free Wi-Fi, microwave, refrigerator, and coffee maker. The dark wood furniture and cable TV add a touch of warmth to your stay.

Relaxation and Recreation
Take advantage of our indoor pool, jacuzzi, and sauna for ultimate relaxation. Additionally, guests can benefit from free parking and access to the business center during their stay.

Ready to experience the charm of Oakwood Village? Book now for a memorable stay at Quality Inn & Suites!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.1
Based on 274 reviews
Cleanliness: 3.93
Service: 6.9
Location: 7.44
Room Quality: 4.89
Amenities: 6.92
Value for Money: 5.88
Food and Beverage: 6.93
Overall Experience: 5.9
S
sameka solo_traveller us
1
Pros:

nothing.

Cons:

i was forced to cancel my reservations early.

2026-08-18 via Nuitee
G
Greg Steinmetz couple us
3
Pros:

The bed was comfortable, and the room was clean.

Cons:

I was disappointed with the hotels breakfast. On Saturday morning, there was no regular coffee, only decaf. The juice machince was broken, so there was no juice. There was no hot food - only bread, cereal and some fruit.

2026-08-18 via Nuitee
U
Ulrich couple de
3
Far too much money for nothing
Pros:

The staff was friendly and tried to make the best of the place.

Cons:

...what breakfast? It was more than minimalistic. And the coffee was cold.
Pool was looking nice but permanentely closed. The fan in the room/bathroom wasn't working, so taking a shower made you feel the bathroom was a tropic jungle afterwards.
It seems the owner is just waiting until the entire building collapses to then build a nice new hotel.

2026-08-18 via Nuitee
T
Tori couple us
5
The only good things is the ptac unit kept the room cold. Everything else NAH
Pros:

The price

Cons:

Rooms were very ran down, one housekeeper so our room wasn’t ready by 4 so I threw a fit and we had gotten a handicapped room that reeked of smoke, blanket had burn holes in it, the room had a dripping sink constantly, had filthy furniture, wall paper was coming off the wall, weed & a condom wrapper in the drawers & the plug by the mirror was loose and gave me a zap. I booked online and paid for it and they needed a $50 deposit that’s “refundable” had to purchase drinks at breakfast. There is also glass everywhere in the parking lot.

2026-08-17 via Nuitee
A
Anaullah family_with_children us
1
Pros:

Staff was good

Cons:

It was dirty and stinky

2026-08-17 via Nuitee
D
debbie family_with_children us
4
Pros:

Minimal options

Cons:

Room was dirty, has not been swept. Garbage under bathroom sink.

2026-08-15 via Nuitee
Y
Yasmin couple us
4
I will not stay there again
Pros:

It was very pretty outside

Cons:

My room had roaches, room was dirty, old cup were under the bed, walls in the bathroom paint peeling off, ceiling was never repainted when work was completed.

2026-08-13 via Nuitee
S
Stephen couple us
2
2026-08-10 via Nuitee
S
Stephen couple us
4
Would never stay there again how can you advertise a pool then have it close and not inform you
Pros:

The beds was nice staff friendly

Cons:

The pool was out of service the chair in the room was broke the tub did not have a stopped to fill the sink would not drain no coffee cups for room had 4 people and said you only get 3 sets of towels

2026-08-10 via Nuitee
F
Frazier solo_traveller us
3
2026-08-02 via Nuitee
S
sherii solo_traveller us
10
Pros:

Clean, comfortable and they offer smoking rooms.

2026-08-02 via Nuitee
L
Linda solo_traveller us
10
2026-07-20 via Nuitee
C
Cotton couple us
10
2026-07-12 via Nuitee
M
Manuel couple us
3
2026-07-05 via Nuitee
B
Beth solo_traveller us
5
Pros:

Convenient to where I was going.

Cons:

Not very clean. Had a hard time getting towels and soap for the room.

2026-07-03 via Nuitee
M
Michael solo_traveller us
7
I was only there for one night so the stay was sufficient
Pros:

Location

Cons:

It’s a little dated furniture wise.. small TV with limited channels for a $150+ stay

2026-06-29 via Nuitee
R
Rita couple us
4
2026-06-27 via Nuitee
W
Wu family_with_children ca
6
2026-06-21 via Nuitee
K
Kaleena couple us
7
It was ok for the price
Pros:

Close to food and highway

Cons:

It’s outdated

2026-06-19 via Nuitee
N
Nate couple us
1
Only come here if you want to appreciate sleeping in your car
Pros:

Alright breakfast

Cons:

Bad customer service from staff and when I showed them the hair and poop spots on the toilet and crumbs on the bed they didn’t change my room or refund me and I asked about it right when I walked in, felt uncomfortable sleeping there

2026-06-15 via Nuitee