Holiday Inn Express Hotel & Suites Delaware-Columbus Area by IHG

Hotels
•
Holiday Inn Express
8.1 (111 reviews)
7301 State Route 37 , Sunbury , US
+1 740-362-3036

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Easy check-in/out
Comfortable, cool rooms (good AC)
Clean rooms reported by some guests
Cons:
Small pool
Key/access issues during stay
Instances of rude desk staff and double-booking
At least one report of dirty room/cobwebs
Disposable breakfastware used
Cancelled reservations with refund issues

Categories

Cleanliness
5.5
Mixed reports: some guests described rooms as clean, but at least one guest reported a dirty room and cobwebs above beds, pulling the cleanliness sentiment down.
Service
9.2
Mostly positive interactions (friendly staff, ease of check-in/out, staff assistance) but marred by several serious service failures (rude desk staff, double-booking and key problems); overall leans positive due to multiple mentions of helpful personnel.
Location
9.5
Frequently praised as ideal for travelers and convenient; a few notes about being outside Columbus, but overall location is a clear positive.
Room Quality
9
Guests appreciated comfortable, cool rooms and strong AC; some preferences (would prefer walk-in shower) and an isolated report of a dirty room affect this slightly, but room comfort was generally highlighted.
Amenities
8.6
Limited amenities feedback: pool noted as small (negative), but in-room AC and breakfast amenities were positively mentioned; overall amenities are adequate for this property.
Value for Money
5.5
Value impacted by operational issues: cancelled reservations, no-refund experiences and booking problems reduced perceived value for affected guests.
Food and Beverage
9
Breakfast was repeatedly praised (good breakfast) though some guests objected to disposable plates/utensils; overall breakfast quality was a strong positive.
Overall Experience
8.5
Mixed overall: many guests reported a comfortable stay with good breakfast and helpful staff, but a subset experienced serious service and cleanliness issues that negatively impacted their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location and Comfortable Accommodation

Located off Highway 71, the Holiday Inn Express Hotel & Suites Sunbury-Columbus Area offers spacious rooms with free Wi-Fi and a cable TV. Guests can unwind in the indoor pool and are just 1.7 miles from Bent Tree Golf Club.

Modern Amenities and Services

The rooms feature simple décor, a seating area, work desk, and a coffee maker for added convenience. Guests can stay active in the fitness room, utilize the free Wi-Fi in the business center, and benefit from 24-hour front desk assistance.

Delicious Breakfast and Nearby Attractions

Start your day with a complimentary breakfast with hot and cold items. Explore attractions like Polaris Fashion Mall, Columbus Zoo, and Ohio State University, all a short drive away.

Book now for a relaxing stay at the Holiday Inn Express Hotel & Suites Sunbury-Columbus Area.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 111 reviews
Cleanliness: 5.5
Service: 9.2
Location: 9.5
Room Quality: 9
Amenities: 8.6
Value for Money: 5.5
Food and Beverage: 9
Overall Experience: 8.5
B
Brian • solo_traveller • us
9
Fast in and out super clean
Pros:

Hotel and room along with breakfast area and lobby very neat and clean. Bathroom looked recent remodel and clean the breakfast was very good above par to other hotel chains I stay at.

Cons:

Nothing bad to say here hotel was great

2026-11-02 • via Nuitee
A
Annett • family_with_children • de
9
2026-10-28 • via Nuitee
K
Katelin • solo_traveller • us
10
2026-09-12 • via Nuitee
C
Caleb • couple • us
1
2026-09-02 • via Nuitee
J
James • solo_traveller • us
9
Pros:

The staff was nice

Cons:

Pool was small

2026-08-06 • via Nuitee
P
Pamela • solo_traveller • us
10
2026-08-05 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-08-04 • via Nuitee
T
Todd • family_with_children • us
9
2026-07-15 • via Nuitee
R
Rebecca • family_with_children • us
8
We got in late and appreciated a clean, comfortable, and cool room; had to wake up early and enjoyed a nice breakfast be
Pros:

Location, ease of check-in/out, good breakfast, great AC in room

Cons:

Keys didn’t work morning after check in. Gave us a new key that didn’t work. The lady from front desk had to come to our room with a master key. Not a big deal, just an inconvenience.

2026-07-11 • via Nuitee
H
Hanna • family_with_children • us
6
2026-07-02 • via Nuitee
J
Jamee • family_with_children • us
10
2026-06-08 • via Nuitee
F
Frank • family_with_children • us
10
Great, but I would rather have walk in shower.
Pros:

Cleanliness, Breakfast, personnel, Good as is.

Cons:

Nothing

2026-06-04 • via Nuitee
I
Irene • solo_traveller • ch
8
Pros:

Gutes Frühstück, freundliches Personal. Die Lage war für unsere Reise ideal.

Cons:

Leider wurde für das Frühstück nur Wegwerfgeschirr und -besteck verwendet.

2026-05-29 • via Nuitee
D
Danielle • family_with_children • us
2
Never again
Pros:

It was outside of Columbus

Cons:

The staff was rude when we needed assistance about double booking our room was dirty and cobwebs were noted above the beds.

2026-05-18 • via Nuitee
L
Laurie • couple • us
1
Cons:

Didn't stay, rude women at the desk, told us all reservations were cancelled. As we were leaving, she admitted all rooms needed cleaned and we could come back later. We cancelled, still no refund

2026-05-11 • via Nuitee
B
Bradley • couple • us
7
Would definitely recommend.
Pros:

Breakfast was fantastic. Beds were sooooo comfy!

Cons:

Bathroom door got stuck Everytime it was closed, so it was very loud. Not a huge deal but its something that needs fixed.

2026-04-22 • via Nuitee
K
Kelly • family_with_children • us
9
Pros:

Modern and clean

Cons:

Missed having a hot tub

2026-04-13 • via Nuitee
J
James • couple • us
10
2026-04-13 • via Nuitee
O
Odilio • couple • us
10
Pros:

Very ,very clean. Staff was nice.

2026-03-16 • via Nuitee
R
Robert • couple • us
10
2026-03-08 • via Nuitee