Hampton Inn & Suites Memphis East Germantown Area

Hotels
•
Hampton Inn
7.9 (146 reviews)
962 South Shady Grove Road , Memphis , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room quality issues
Service inconsistencies

Categories

Cleanliness
6.86
Several reviews mention cleanliness, but issues like hair in the toilet and maintenance complaints suggest room for improvement.
Service
8.83
Positive remarks about staff accommodating guests and resolving issues indicate good service.
Location
8.87
Being convenient to everything and close to dining options has received favorable mentions.
Room Quality
6.82
Complaints about bed quality and maintenance issues suggest that room quality needs attention.
Amenities
7.35
There were mentions of missing amenities such as an ice machine and microwave, indicating average amenities.
Value for Money
8.81
Despite some negative experiences, the overall sentiment suggests reasonable value given the location and cleanliness.
Food and Beverage
8.36
Positive remarks about breakfast indicate satisfactory food and beverage offerings.
Overall Experience
7.33
Mixed reviews highlight significant issues, impacting overall perception despite some enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 10:32

Property Description

Convenient Location and Comfortable Amenities

Located near Memphis's business district, Hampton Inn & Suites Memphis East- Shady Grove offers easy access to corporate offices and Interstate 240. The hotel provides a comfortable stay with an outdoor pool, modern fitness center, and free morning breakfast for guests.

Nearby Attractions and Activities

Surrounded by attractions, guests can explore Graceland, enjoy championship golf courses, visit museums, theaters, and shopping venues - all just minutes away from the hotel.

Dining Options and Services

Guests can indulge in evening room service from Frank Gristanti's Italian Restaurant, conveniently available at the hotel. Enjoy a variety of dining options and services during your stay at Shady Grove Hampton Inn Memphis.

Book your stay now for a memorable experience at Hampton Inn & Suites Memphis East- Shady Grove.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 146 reviews
Cleanliness: 6.86
Service: 8.83
Location: 8.87
Room Quality: 6.82
Amenities: 7.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 7.33
J
Jessica • solo_traveller • us
1
2025-11-23 • via Nuitee
L
Liner • solo_traveller • us
5
Fair facilities with odd happenings.
Pros:

I like the fact that it was convenient to everything. I liked that it was gated so that a ticket was necessary to enter and leave. I liked that it was relatively clean.

Cons:

1. They could not find my reservation. I had to pull up my information on my phone to prove I had a reservation.
2. I was not told that you have to ask for house cleaning at the end of my stay. No one told me.
3. The bed/mattress has a large dip in it.
4. Downstairs I wanted to change one of the big tvs and was told that a customer broke the remote. No one came to fix it or change it
5 At the end of the stay there was a note on the door saying that technicians were coming by early to change the cable. Sorry if I were planning on sleeping in and for the inconvenience

2025-11-14 • via Nuitee
J
Joy • family_with_children • us
9
2025-10-13 • via Nuitee
N
Nila
8
Pros:

We liked the updated rooms. The elevator near the lobby was not working. There was a second elevator at the rear of the building.

Breakfast was good! Very friendly staff.

2025-10-07 • via Nuitee
S
Stephen • partner
8
Pros:

Place was fine, but could use some updating. A lot of visible wear and tear and things like the tub/toilet were beat up. Remote was broken and dirty. Conveniently located but overpriced.

2025-10-05 • via Nuitee
F
Freddy
10
Pros:

Very clean

2025-10-03 • via Nuitee
L
Linda • couple • us
8
Perfect for a one-night stay with our little dog at the end of our journey
2025-09-30 • via Nuitee
J
Johnson • couple • us
1
2025-09-29 • via Nuitee
G
Gary
4
Pros:

Well, the bathtub was horrible. The showerhead didn’t work and you couldn’t soak in the bathtub because the stopper didn’t work in the water wouldn’t come out for that. There was no microwave in the room they were supposed to bring one up never did.

2025-09-28 • via Nuitee
C
Carolyn • partner
10
Pros:

Very, very nice place to stay. I have nothing bad to say about this place. Would definitely stay here again.

2025-09-25 • via Nuitee
A
Antonio • family_with_children
10
Pros:

Everything at this property is good close to dining. Had one issue but house manager Ms Sara take care of everything no problem.

2025-09-14 • via Nuitee
D
David • solo_traveller • us
9
2025-09-14 • via Nuitee
T
Timothy
10
Pros:

The front desk and all staff went over and beyond to accommodate me . Recommend them with no doubt

2025-09-12 • via Nuitee
I
Ibrahim • couple • us
1
2025-09-11 • via Nuitee
R
Ramona • partner
10
Pros:

This was a very nice hotel. Very clean and the staff was very friendly and helpful. Nice breakfast. We will be back again.

2025-09-02 • via Nuitee
R
Rachael • family
10
Pros:

The facility was very clean and approachable. The inside was very clean. Very impressed when i walked in.

2025-08-31 • via Nuitee
W
Wanda • family_with_children • us
8
No ice machine on our floor. No diet drinks. Drinks was over priced. Toilet had hair around it in the floor.
Pros:

Safe place.

2025-08-31 • via Nuitee
C
Charles • partner
10
Pros:

Great Hotel with Super Friendly Staff

2025-08-27 • via Nuitee
D
Dayna
10
Pros:

Everything

2025-08-17 • via Nuitee
D
David
8
Pros:

The only problem was when we checked in the room was a handicap room which was not on the Expedia web. They wanted us to pay an Eccles 15& to change rooms! Red took the handicap room.

2025-08-15 • via Nuitee