Crowne Plaza Memphis Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.5 (408 reviews)
300 North Second Street , Memphis , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Shuttle to downtown
Cons:
Dirty rooms
Poor service at check-in
Slow food service

Categories

Cleanliness
6
Multiple mentions of dirty rooms and poor housekeeping.
Service
8.5
Staff was friendly but there were reports of unhelpfulness at the front desk.
Location
8.5
Convenient location with shuttle service to downtown.
Room Quality
7.5
Spacious rooms noted, but cleanliness issues were a concern.
Amenities
7.5
Amenities available but some were not functioning or poorly maintained.
Value for Money
8
Faced issues such as high deposits and lack of clarity; perceived as average value.
Food and Beverage
6
Breakfast service was slow and inaccurate, food quality was mixed.
Overall Experience
8
Mixed reviews; some positive aspects but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:48

Property Description

Central Location in Memphis City Centre
This hotel in Memphis is ideally situated, just a short 15-minute walk from the vibrant Beale Street with its array of bars and restaurants.

Modern Amenities and Dining Options
Enjoy contemporary guest rooms equipped with a flat-screen TV, work desk, and coffee-making facilities. Indulge in delicious meals at the on-site Notes & Provisions Restaurant and Bar, offering a full-service bar and a variety of dishes.

Convenience and Comfort
Take advantage of the outdoor pool, free Wi-Fi, fitness centre, and business centre during your stay. Additionally, a transfer service, gift shop, and proximity to key attractions like the Cook Convention Center and Pyramid Arena add to the convenience of choosing Crowne Plaza Memphis Downtown.

Book your stay now and experience the best of Memphis at our hotel!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 22 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 408 reviews
Cleanliness: 6
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 6
Overall Experience: 8
M
Marco Rossoni • family_with_children • it
7
2025-12-25 • via Nuitee
T
Tina • extended_group • us
9
2025-12-20 • via Nuitee
M
Michael • couple • us
3
Pros:

It was only adequate. Not what I expected from a Crown property.

Cons:

They were mostly focused on the huge amount of Bational Guard soldiers. It reminded me of my Army days, except the Army didn't pay for a prime? accomodation.

2025-12-20 • via Nuitee
S
Salah Aldeen • family_with_children • us
7
Pros:

Shuttle to downtown
Shuttle to airport with charge $25
Spacious room

Cons:

The deposit was not clear in booking .com and was a big amount
Coffee Station only till 11 a.m
No shuttle from the airport, even with charge

2025-12-04 • via Nuitee
T
Tennessee • family_with_children • us
10
Pros:

All the amenities and great staffing

Cons:

Nothing all was Great

2025-12-03 • via Nuitee
G
Givens • extended_group • us
10
2025-11-16 • via Nuitee
C
Cassandra • couple • us
10
Pros:

Good

2025-11-10 • via Nuitee
C
Caballero Valls • solo_traveller • es
7
2025-11-05 • via Nuitee
• solo_traveller • iq
3
What about refund?
Pros:

What about refund ?

Cons:

What about refund ?

2025-11-04 • via Nuitee
E
Evelyn • couple • us
10
Was good
Pros:

Everything was smooth and the staff did an amazing job making us feel welcome.

2025-11-04 • via Nuitee
S
Shanisha • extended_group • us
10
2025-10-30 • via Nuitee
T
Tina • solo_traveller • us
1
Pros:

No hot water. I drove 300 miles All I wanted to do was take a bath and go to bed. The hot water never got hot and was barely warm. I called the front desk to let her know the situation. She said I could change rooms. I had driven over 300 miles and the last thing I'm going to do was change rooms. I already got my stuff out. So she said that she would get somebody to reset it. Still had no hot water when I went to sleep. When I woke up I tried to take a bath again and the water was still not hot. It should not take that many hours for the water to heat up. When I checked out the front desk person just said oh it takes a while for the water to heat up I said since 7:00 last night to now it's still not hot You're telling me it takes that long for water to heat up. This was the only reply I got. never will stay here again

Cons:

The location

2025-10-28 • via Nuitee
C
Crystal • family_with_children • us
8
Pros:

The staff was friendly other than check out was at 11 and I had them knocking on my door at 10 asking when I was leaving and the water pressure was not great and the loud noise from the highway was awful but other than that it was a decent stay

2025-10-27 • via Nuitee
J
Jonathan • extended_group • gb
10
2025-10-26 • via Nuitee
T
Terra • couple • us
10
2025-10-22 • via Nuitee
N
Noah • couple • us
5
2025-10-10 • via Nuitee
R
Roger • partner
6
Pros:

Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.

2025-10-10 • via Nuitee
• couple • fr
9
2025-10-09 • via Nuitee
M
Mi
10
Pros:

Very welcoming staff!

2025-10-02 • via Nuitee
P
Patricia • family_with_children • us
9
2025-09-30 • via Nuitee