Holiday Inn Express Hotel & Suites Fort Worth Southwest I-20 by IHG

Hotels
•
IHG
7.6 (119 reviews)
4609 Citylake Boulevard, West, Fort Worth, Texas, 76132 , Fort Worth , US
1-817-292-4900

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Continental breakfast
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean room
Cons:
Dirty bathroom
Bad food
Uncleaned rooms

Categories

Cleanliness
4.68
AC didn’t work, toilet dirty, stains on sheets.
Service
9.15
Most staff were extremely friendly, although housekeeping was lacking due to short staffing.
Location
9.19
Great location with multiple places for shopping.
Room Quality
7.14
Some issues with cleanliness in the room.
Amenities
9.17
Standard quality for this hotel tier.
Value for Money
8.13
Standard quality for this hotel tier.
Food and Beverage
5.68
Food was described as terrible.
Overall Experience
7.65
The overall sentiment is mixed; enjoyed the stay, but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:17

Property Description

Amenities and Features
Enjoy a stay with a 24-hour fitness center, complimentary wireless internet, and a complimentary continental breakfast, making your visit both convenient and comfortable.

Business and Events
Host your next event with ease at our 24-hour business center and conference space.

Cozy Accommodations
Relax in one of our 91 guestrooms featuring modern amenities like refrigerators, microwaves, and pillowtop beds with premium bedding for a restful night's sleep.

Plan your stay at Holiday Inn Express Hotel & Suites Fort Worth Southwest I-20 and experience the best of comfort and convenience!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served at this property.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Guest Reviews

7.6
Based on 119 reviews
Cleanliness: 4.68
Service: 9.15
Location: 9.19
Room Quality: 7.14
Amenities: 9.17
Value for Money: 8.13
Food and Beverage: 5.68
Overall Experience: 7.65
A
Alex
8
Pros:

Very clean room. Excellent!

2025-10-12 • via Nuitee
C
Cristal • family_with_children
10
Pros:

Satisfied.

2025-09-28 • via Nuitee
G
George
10
Pros:

There were multiple places for shopping and I had no issues with noise

2025-09-27 • via Nuitee
A
angie
2
Never again!
Pros:

AC didn’t work, toilet dirty, stains on sheets, food was terrible. Will NEVER stay here again and do not recommend it.

2025-09-14 • via Nuitee
E
Evelyn
10
Pros:

Great location

2025-09-08 • via Nuitee
M
Mirna • partner
10
Pros:

We like everything

2025-09-07 • via Nuitee
K
Kathi • partner
8
Pros:

Most staff were extremely friendly. Our main issue was housekeeping. 4 of 7 days our room wasn't cleaned and we had to ask for linens, trash emptied etc. When we questioned it, we were told they were short staffed. It seemed like they were prioritizing rooms being cleaned so available for rent, overlooking people who were staying longer.

2025-08-13 • via Nuitee
Y
YINGWEN • family
10
Pros:

We enjoyed the stay here. The hotel is close to shopping and various dining options. It is close to major highways but in a quiet neighborhood. The room is clean and the staff is friendly.

2025-08-04 • via Nuitee
C
Cheri • family
10
Pros:

Everything was great clean and staff was very friendly communicated. Very convenient area had what we needed when we needed it.

2025-07-27 • via Nuitee
N
Nicolas • friends
10
Pros:

Great stay, convenient location, friendly staff

2025-07-18 • via Nuitee
J
Jenitza • partner
10
Pros:

Good stay

2025-07-06 • via Nuitee
B
Billy and Valarie • family
10
Pros:

Very accommodating. Enjoyed our visit

2025-06-21 • via Nuitee
N
Nyssa
10
Pros:

Would definitely come again!

2025-06-16 • via Nuitee
W
William L
6
June 2025
Pros:

The assigned room was very small compared to previous hotels of the same name.
The breakfast area also was small and lacked enough food to serve the large number of guests being present.

2025-06-14 • via Nuitee
J
Justin
10
Pros:

Staff was very helpful when confronted with an issue. Promptly handled the situation and offered convenient alternatives.

2025-06-13 • via Nuitee
M
Markisa
6
Pros:

Property was good but African woman at front desk is very rude and way to aggressive

2025-06-09 • via Nuitee
J
John • partner
10
Pros:

Very nice facility and staff

2025-05-20 • via Nuitee
V
Verified traveler
4
ice machines broken
Pros:

air conditioner was loud and on its last leg, ice machines didn't work, luggage cart broken

2025-05-10 • via Nuitee
A
adelbert
6
Pros:

Issues with housekeeping. They did not make the bed or bring towels but got the trash. Very odd.

2025-05-04 • via Nuitee
J
Julianna
4
Pros:

The room was not clean. The bed cover had stains. Two of the hand towels did not look laundered. Something bit me while I was sleeping. No breakfast ready at 7 am. Do NOT recommend.

2025-03-27 • via Nuitee