Express Inn Tomball

Absolutely everything. From the second we pulled into the parking lot I felt instant dread. The building is ugly, the parking lot was dirty.. it was terrible all around. The room was dirty, there was a dead rat outside our room. The walls in the room had pen marks and children finger reprints. There was hair in the bathroom wall.. the beds were hard as rock and there was pillows missing. They don’t do refunds, they even have a sign that says your SOL on a refund if you lose power or water! Which was my first sign to RUN. We cut our loses (over $200) and left to another hotel down the street.

upon arriving at the room it smelled very musty and did not seem clean so I had to wipe things down with lysol wipes I had in my bag (so glad I packed those). It was a very basic room but you had to slam the door shut for it to actually close the lock was difficult to twist locked and the bathroom toilet kept running and the shower leaked so bad we had to use all the towels to sop it up. I brought these issues up to the management and they did not seem to care.

Staff did not want to honor our booking and had to argue to get our rooms. We booked king and settled for queen.

I’ll never stay here again. Full of roaches! Moldy holes in the wall of the bathroom, half the lights didn’t work and the fridge/microwave was moved into the closet area so we couldn’t hang anything up, we also swiffer mopped upon arrival and the wipes were filthy. The older man that answers the phone and is in the office is super rude. I don’t recommend this place at all.

THERE ARE ROACHES CIGARETTE ASHES AMD WEIRD STAINS ON EVERY SURFACE AND THEY REFUSE REFUNDS FOR ANY REASON

They're infested with cockroaches and put my friend and I in a smoking room when we asked for non smoking on our booking

Everything

I didn’t like that they didn’t have the AUDACITY to give myself or my dad a call or message us BEFORE we drove 4 HOURS to the property to let us know that they had no power or water and they CANCELLED our reservation without letting us know before we traveled. We had to find out in person when we arrived around 9pm. It was a horrible experience. What made it worse was that I paid in advance and when I told them I already paid through Booking, they said I had to call them and let them know. When I called Booking, they told me they had to call the property to confirm what I told them, but they didn’t answer them.

To leave

Lady at the front desk was having a phone conversation the entire time that she was checking me in. Handed me my drivers license and room key, pointed at the room number and walked off. Not once did she speak any English. A thank you would’ve been cool.

People fighting in the middle of the night and bedbugs and reaches

Everything! Garbages outside were overflowing. People were hovering at 1 am around my vehicle smoking weed. People were outside at all hours seemed sketchy. Kept hearing loud noises upstairs. Pool looks bigger than it is. Floors were dirty. ROACHES! I saw roaches, in my room, at least 5 in different spots. First one was when I opened the freezer, fell right out onto the floor and started crawling! The one on top of the dresser ran too quickly. The one on the chair under the desk fell off and ran under the bed. I shook out all of my stuff, packed and left. I’ll take my chances sleeping in my car.

I should’ve been moved to a smoking room and my tv never worked and they did not fix it during my stay. They also made me pay for the extra night even though I couldn’t watch tv or smoke in my room and had to exit the pool before 10PM

The fact cop just sit up for no reason outside but what can you do

It had roaches and and bugs in the room and it smelt so bad

Everything else, including the bag of weed I found.