Best Western Plus South Hill Inn

Hotels
•
Best Western Plus
8.1 (242 reviews)
101 Thompson Street , La Crosse , US
+1 434-955-2777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good, well-stocked breakfast
Very convenient location (near strip, restaurants, Walgreens, Starbucks)
Helpful/front desk and breakfast staff (Mary noted)
Convenient first-floor access to ice and water
Cons:
Dirty rooms; reports of roaches, ants and damp smell
Uncomfortable/sinking beds
Broken bathroom door handle and some non-working outlets
Lack of privacy (room door not sealed) and inconsistent housekeeping
At least one instance of rude front desk staff and cancellation/response issues

Categories

Cleanliness
5.5
Multiple reports of dirt, roaches and ants, damp/humid smell and inconsistent housekeeping (rooms sometimes not cleaned); a few guests reported clean rooms.
Service
9.3
Mostly positive: several mentions of helpful, organized front desk and breakfast staff (Mary); one morning staff member described as rude.
Location
9.6
Repeated praise for a very convenient location near the strip, restaurants, Walgreens and Starbucks; first-floor rooms near ice/water noted as convenient.
Room Quality
6
Frequent complaints about sinking/uncomfortable beds, broken bathroom door handle, outlets not working, damp/humid conditions and a noisy heating unit; some guests found accommodations acceptable.
Amenities
9
Breakfast and basic amenities (ice/water access) were praised and well-stocked, though some guests reported noisy heating and a few outlet issues.
Value for Money
8.1
Standard quality for this hotel tier
Food and Beverage
9
Breakfast consistently praised as good, well-organized and fully stocked (specific praise for staff member Mary).
Overall Experience
8.3
Mixed overall: many guests satisfied with location and breakfast, but significant cleanliness and room-quality problems caused serious negative experiences for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location:
Located near Interstate 85, Best Western South Hill offers easy access to local attractions such as the South Hill Country Club.

Comfortable Accommodations:
Each room is equipped with modern amenities including free Wi-Fi, a microwave, refrigerator, cable TV, and a work desk for a relaxing stay.

Great Facilities:
Enjoy a complimentary breakfast, relax by the outdoor pool, stay active in the fitness centre, and take advantage of the business centre and laundry facilities during your stay.

Book your stay at Best Western South Hill now for a perfect blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Only bookings from non-local guests are accepted; guests whose residence is within 30 miles of the property will not be allowed to check in, hotel may authorized up to 150$ for incidental charges it checked in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 242 reviews
Cleanliness: 5.5
Service: 9.3
Location: 9.6
Room Quality: 6
Amenities: 9
Value for Money: 8.1
Food and Beverage: 9
Overall Experience: 8.3
C
Christy • family_with_children • us
10
Have stayed here several times. Always a great experience
Pros:

Friendly, clean, just right for a short stay

Cons:

Nothing

2026-11-04 • via Nuitee
H
Hannah • family_with_children • us
4
Sinking bed, broken door handle, no privacy.
Pros:

Breakfast was good.

Cons:

Sink in room and not in bathroom. Have to turn on bathroom light from OUTSIDE bathroom, so you wake everyone up if you need to use restroom at night or shower before everyone is up. Room smelled damp and was very humid even with AC running. Bathroom door handle fell off. The room door was not sealed, so you see kight from hall all night long. Beds sink in significantly and are very uncomfortable.

2026-10-31 • via Nuitee
D
Dumitru • solo_traveller • us
7
Cons:

The woman from the front desk in the morning was very rude

2026-10-28 • via Nuitee
E
Elena • solo_traveller • us
7
Great Location and Good Breakfast
Pros:

I loved the location of the property. All of the restaurants were either on the strip or around the corner. Walgreens is down the block and Starbucks is next door. The front desk and breakfast staff were awesome and so helpful.

Cons:

My only complaint is that the entire week of my stay, my room was not cleaned. Someone came in once and emptied the garbage and failed to put a new bag in the garbage pails. My final day, I emptied the garbage from the bathroom and main room into two extra Walmart bags that I had.

2026-10-27 • via Nuitee
B
Betty • solo_traveller • us
2
Pros:

The floor had debris on it with a few ants in the room, the bed was very uncomfortable and very outdated and trash was left in the room

Cons:

I don’t like anything about it

2026-10-26 • via Nuitee
P
Patricia • extended_group • us
1
Just Don’t!
Pros:

Nothing

Cons:

The room was raggedy and dirty. There were roaches in the bathroom. There was paper in the peephole. Some of the outlets didn’t work. We had to leave. Never responded to free cancellation requests. Then said we never showed.

2026-10-26 • via Nuitee
Y
Yehizkiyahu Amihay • couple • il
7
2026-10-26 • via Nuitee
J
Joseph • extended_group • us
10
2026-10-23 • via Nuitee
E
Eleanor • couple • us
9
We will stay there next time we travel back to S.C.
Pros:

Mary prepared a very well organized and fully stocked delicious breakfast

Cons:

Room heating unit was a bit noisy but the room was clean as was the bathroom.

2026-10-19 • via Nuitee
J
Joseph • extended_group • us
10
2026-10-14 • via Nuitee
K
karen • solo_traveller • us
9
2026-10-12 • via Nuitee
M
Michael • couple • us
10
2026-10-12 • via Nuitee
F
freddie • family_with_children • us
10
Fred' Grandkids stay in S-Hill
Pros:

Great accommodations

Cons:

Everything perfectly served 👌

2026-10-10 • via Nuitee
H
Hill • couple • us
9
Completely satisfied with our 2 day stay
Pros:

The location of the room -1st floor around the corner from the ice and water

Cons:

Breakfast

2026-10-07 • via Nuitee
T
Tiffany
10
Girl Power at the BEST
Pros:

My trip was for unforseen reasoning and given the circumstances the staff made my family and I feel so at home. Marianne and Mimi was who greeted me upon my arrival and these ladies sure know a thing about southern hospitality. I felt like family and I knew them forever. The other lady at the front (I didn't get her name) but had a very dark burgundy color hair was so sweet and helpful. The breakfast prep lady as well. If I don't have to come back down for family matters I just want to come back just because

2025-07-27 • via Nuitee
L
Lynda • partner
10
Pros:

We were very impressed with Best Western Plus! Very clean& quiet.
I gave 4 stars because the bed was too soft, as well as the pillows. Nowadays most use memory foam mattresses and pillows. Made sleeping difficult.
The room was very humid & AC would come on frequently but as soon as it stopped, it would feel muggy. Just to note it was 90 degrees or more with high humidity outside!!
Overall our stay was very pleasant but please get foam bedding, before our next visit.

2025-07-19 • via Nuitee
T
tracey • family_with_children • us
9
Pros:

This was my 2nd time staying..I love everything about it

Cons:

NOTHING

2025-07-05 • via Nuitee
R
Richard • family with young children • us
6
Adequate as a stop over while en route to other destinations.
Pros:

Room was adequate, nothing special. Lady at desk was very friendly. Breakfast was a bit ho-hum.

2025-06-30 • via Nuitee
G
Gustat • young couple • us
6
Pleasant
Cons:

Breakfast. Ground floor room.

2025-06-08 • via Nuitee
C
chad • family
10
Pros:

We have stayed at this hotel before. Clean, respectful, friendly staff. Would highly recommend.

2025-05-18 • via Nuitee