Comfort Inn & Suites NW Milwaukee

Hotels
•
Choice Hotels International
8.7 (148 reviews)
W177n9675 Riversbend Ln, Village of Germantown, Wisconsin, 53022 , Germantown , US
1-262-255-1100

listing image 1
Show all photos
Pets allowed

Facilities

Fitness facilities
ATM/banking
Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Clean rooms (frequent praise)
Friendly, helpful staff
Good/standard continental breakfast
Comfortable beds and spacious rooms
Convenient location with nearby restaurants
Pool and hot tub (when functioning)
Good value for money / reasonable rates
Cons:
Occasional mildew/mold, bad odors in hallways/rooms
Hot tub heater and spa temperature issues
Reports of bugs/ants and stains on bedding
AC noise and intermittent failures
Some run-down room elements (broken fixtures, old luggage carts)
Privacy/ID/credit-card photo concerns reported by one guest

Categories

Cleanliness
8
Many reviews praise 'clean room' and 'clean hotel', but several report mildew/mold in rooms and hallways, stains on comforters, bugs and ants — mixed cleanliness overall.
Service
9.4
Staff repeatedly described as friendly, helpful and competent (front desk, breakfast area), with multiple guests praising excellent customer service and quick room changes when issues arose.
Location
9
Location noted positively: 'nice area', many restaurants within walking distance and convenient access (e.g., near stadium) — generally strong location sentiment.
Room Quality
8.2
Rooms often described as comfortable with nice beds, but several reports of run-down elements (broken toilet holder, AC issues, loud A/C, occasional air-mattress feel) and need for remodeling.
Amenities
8
Pool and hot tub are liked, but recurring complaints about the spa being barely warm and a hot tub heater failing; standard continental breakfast available — amenities are good but inconsistent.
Value for Money
9
Multiple guests call it a 'great place for a reasonable rate' and 'good value'; occasional strong negative experiences noted but overall perceived as good value.
Food and Beverage
8.5
Breakfast described as standard hotel fare that 'serves a purpose' with hot and cold items; generally positive but not outstanding (some weekend limitations noted).
Overall Experience
9.5
Overall sentiment skews positive with many repeat guests and 'good stay' comments; issues (cleanliness incidents, amenities problems) reduce perfection but guest satisfaction remains high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Relaxation and Wellness
Enjoy a rejuvenating stay with access to our indoor pool, spa tub, and fitness center. Unwind and pamper yourself during your stay, and make the most of our complimentary wireless internet and concierge services.

Convenience and Comfort
Wake up to a complimentary buffet breakfast and take advantage of the 24-hour business center, express check-out, and free newspapers in the lobby. Feel at home in our guestrooms, complete with modern amenities like refrigerators, flat-screen TVs, and free Wi-Fi.

Event Spaces and Nearby Attractions
Host your event in our conference space or meeting room, spanning over 575 square feet. Explore nearby attractions such as Purloin Studio and Harley Davidson Factory. Book now for a memorable stay at Comfort Inn & Suites NW Milwaukee.

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 148 reviews
Cleanliness: 8
Service: 9.4
Location: 9
Room Quality: 8.2
Amenities: 8
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
D
Deanna • family
10
Pros:

Clean room, friendly staff.

2025-10-12 • via Nuitee
R
Roy • partner
8
Pros:

Room is clean, staff courteous helpful.

2025-10-07 • via Nuitee
M
Mark
8
Pros:

Room had dampnsmell

2025-10-07 • via Nuitee
R
Ronald
10
Pros:

Clean hotel. Nice area.

2025-10-07 • via Nuitee
D
Dawn
8
Pros:

The staff was very friendly at the continental breakfast area.

2025-10-06 • via Nuitee
J
jared
6
Pros:

Breakfast was good, beds were great
A/C made a loud noise intermittently through the night
Hot tub heater didn't work the second time we used it and staff did not know how to remedy it. Other guests told me they had the same problem in the past

2025-10-04 • via Nuitee
P
Pam
10
Pros:

Helpful competent staff, clean rooms and very good breakfasts, thank you

2025-10-01 • via Nuitee
D
Douglas • partner
6
Pros:

We always look forward to spending some time at the pool with and spa tub. The spa was barely warm. Not what we expected. It has happened before at this hotel. Will look for a new location next time in the area.

2025-09-30 • via Nuitee
W
wendy
10
Pros:

Nice rooms, comfortable beds, loved the pool and hot tub. Staff was awesome!

2025-09-29 • via Nuitee
J
Jim • family
8
Pros:

Clean rooms I will stay again

2025-09-28 • via Nuitee
M
Michael • family
8
Pros:

Breakfast was the standard fare that you get from a hotel like this. Serves a purpose but not very enticing

2025-09-25 • via Nuitee
T
Terri
8
Pros:

The staff is always so nice. Buffet breakfast of hot and cold items. Spacious rooms. Nice beds. Swimming pool. A great place for a reasonable rate.

2025-09-24 • via Nuitee
P
Paul • friends
8
Pros:

Lobby, hall and room were modern and clean.
Breakfast was okay. Gravy for the biscuits looked thick. (Didn't try it.)

2025-09-23 • via Nuitee
J
John
10
Pros:

Amazing

2025-09-22 • via Nuitee
T
Terri
10
Pros:

The staff are always so nice. Nice rooms that are spacious. Breakfast has hot and cold items. Reasonable price.

2025-09-21 • via Nuitee
J
Judy and Dan
6
Pros:

Door security a bit difficult. No one came to empty garbage and replenish towels. The beds were comfy though.

2025-09-21 • via Nuitee
D
Debra
8
Pros:

nice

2025-09-19 • via Nuitee
P
Paul
10
Pros:

Just spent night after brewers game, convent on/off, simple but good continental breakfast.(eggs, waffle, yogurt, fruit, cereal, multiple drinks)

2025-09-18 • via Nuitee
R
Robyn
2
Pros:

Beds felt like air mattress, luggage carts should have been replaced 10 years ago they were almost falling apart. Guy at the counter was nice but sure seemed stressed. This place also takes a picture of ur driver's license and well as a full picture of ur credit card information. What I was told it's because we book it thru a third party which is ridiculous. Will never stay here again

2025-09-14 • via Nuitee
D
Dan
8
Good stay
Pros:

They do not provide any meat with breakfast on the weekends. We noticed ants on the last day of our spray and got some ant spray to handle it. We mentioned it to the front desk. Other than that the stay was good!

2025-09-11 • via Nuitee