Holiday Inn Express Hotel & Suites Torrington by IHG

Hotels
•
Holiday Inn Express
7.7 (177 reviews)
1700 East Valley Road , Torrington , US
+1 307-532-7600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location / easy to find
Clean rooms (several mentions)
Comfortable, spacious rooms with amenities (mini-fridge, microwave)
Excellent/hearty complimentary breakfast
Free guest laundry
Pet-friendly option at decent price
Indoor pool (when working) and small gym
Quiet rooms / comfortable beds
Cons:
Pool heater / hot tub reported broken
At least one instance of dirty room / handprint on wall
Rude breakfast/kitchen staff reported
Limited towels provided to some guests
Construction on arrival noted by a guest
Some doors slam loudly; occasional noise from other guests showering
Hotel lighting not well lit at night (hard to find)
One guest mentioned higher price compared with other motels

Categories

Cleanliness
7
Mostly praised as clean in several reviews ("very clean", "clean room"), but at least one review reported noticeable filth/a handprint and another suggested inconsistent housekeeping; score lowered slightly to reflect those isolated negatives.
Service
7.3
Generally friendly staff and helpful front-desk mentions, but multiple notes of a breakfast/kitchen attendant being rude and one comment about limited towel provision; overall slightly above average with room for retraining.
Location
8.2
Repeatedly described as a good/easy-to-find location and convenient for travelers (including pet-friendly and near stops), so rated well for convenience and access.
Room Quality
8.1
Rooms described as comfortable, quiet, spacious and well-furnished (mini-fridge, microwave, comfortable seating); positive room comfort and amenities reported by several guests.
Amenities
7.3
Strong positives: complimentary breakfast, free guest laundry, indoor pool, gym, in-room fridge/microwave. Negatives: pool heater and hot tub reported broken and some construction noted — net mixed score.
Value for Money
8
Many reviewers felt the property was a good value (decent price for pet-friendly features and better than other local options) despite being pricier than some motels; rated positively for overall value.
Food and Beverage
7.7
Breakfast repeatedly described as excellent/hearty (cinnamon rolls, omelets, etc.), but at least one guest experienced an unfriendly breakfast attendant; good food quality with a service caveat.
Overall Experience
8
Majority of reviews are positive (would stay again, fantastic, comfortable stay) citing good breakfast, clean rooms and useful amenities; isolated negatives (dirty room, broken pool/heater, a rude staff interaction) slightly temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Spa and Wellness Centre: Enjoy a relaxing stay with access to our spa and wellness centre.

Indoor Pool and Fitness Centre: Stay active and refreshed with our indoor pool and fitness centre amenities.

Convenient Shuttle Service: Take advantage of our free shuttle service for seamless travel during your stay.

Experience comfort and convenience at Holiday Inn Express Hotel & Suites Torrington, an IHG Hotel. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 177 reviews
Cleanliness: 7
Service: 7.3
Location: 8.2
Room Quality: 8.1
Amenities: 7.3
Value for Money: 8
Food and Beverage: 7.7
Overall Experience: 8
M
Michael • couple • us
10
Enjoyed my stay
Pros:

Location close to my event
Breakfast was good
Room clean and quiet
Staff was helpful
Heater worked well

Cons:

Nothing

2026-11-02 • via Nuitee
W
wurst • family_with_children • us
8
Pros:

Good location good staff good rooms

Cons:

The pool heater was broken it was like a ice cube lol

2026-10-31 • via Nuitee
J
Jackie • family_with_children • us
7
Pros:

Clean room good breakfast

Cons:

The pool heater was broken and they were doing construction upon arrival
Take your own towels. They will give you two hand towels for two people to shower with

2026-10-29 • via Nuitee
A
Aretha • extended_group • us
5
Pros:

Location and it being pet friendly at a decent price

Cons:

Dirty. There was stuff on the floor it did look like the cleaner vacuumed the floor. There was filth on the wall in the bathroom. To be exact a hand print.

2026-10-25 • via Nuitee
P
Patrica • solo_traveller • us
8
2026-10-24 • via Nuitee
R
Rick • extended_group • us
9
glad to stay there again
Pros:

very good

Cons:

hotel lighting not lit making it hard to find at night

2026-10-24 • via Nuitee
A
ANN • family_with_children • gb
8
2026-10-24 • via Nuitee
B
Bobbie • solo_traveller • us
7
Cons:

Hot tub broken

2026-10-19 • via Nuitee
D
Dawn • couple • us
10
It was great
Pros:

Awesome breakfast, free guest laundry, comfortable room

Cons:

Nothing

2026-10-12 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-10-12 • via Nuitee
R
Robin • solo_traveller • us
10
Hotel was fantastic, customer service was just under fair
Pros:

It was very clean and plenty of towels. I love that! Full breakfast was amazing.

Cons:

People in the kitchen weren't very nice. I didn't realize i got to breakfast 10 minutes before they closed. The associate in there was breathing down my neck totally irritated that I was there. She literally stood next to me watching. Then she started closing the doors, never said one word. I profusely apologized because it was obvious she was irritated and she said nothing... no ", thank you, no it's OK , nothing". She needs to be retrained on customer service

2026-10-12 • via Nuitee
C
Chris • solo_traveller • us
10
Great place to stay in Torrington
Pros:

I stayed at several motels during this 17-day trip, and this was the nicest by a decent margin. It was also the most expensive, but it was better than my other options in the area, and the facilities more than made up for the slightly higher cost. My room was quiet, spacious and well-furnished. I always appreciate a room that provides a comfortable seat, not forcing me to choose between a flimsy desk chair or the bed to sit. The room had a mini-fridge, microwave, hair dryer, coffee maker, desk, etc, pretty much covering all the bases for the weary traveler.

I took advantage of the complementary laundry room for a load of clothes. The motel also had an indoor pool, which I didn't use but appreciated it being available. The complementary breakfast was hearty and delicious.

Cons:

I really can't point to anything I disliked. I'm not overly particular when I do stay in motels because they're usually a comfortable break from camping, so as such I generally select budget- or moderately-priced facilities. This was a cut above those, so from my perspective it was top-notch.

2026-10-08 • via Nuitee
B
Bryan & Dealia Thrash • solo_traveller • us
7
2026-10-08 • via Nuitee
6
644lorid • Couples • Lincoln, Nebraska
10
Good place to spend the night
Pros:

Spent a night here. Wasn't sure what kind of night it would be with trains right across the highway but we were at the back of the hotel and didn't hear anything. The doors do slam kind of loud for those people who can't figure out how to close them nicely and we could hear some others showering but overall it was pretty quiet. Breakfast is excellent. Cinnamon rolls, two omelets, sausage, bacon, pancakes, muffins, cereal. Beds were comfortable and the hotel is easy to find. Would stay again if we come this way.

2026-07-04 • via Tripadvisor
S
SyracuseEducator • Family • Syracuse, Finger Lakes, New York
10
Clean and in between
Pros:

Great spot to stop on our way back to Denver from the Badlands/Mount Rushmore area. There isn't a ton to do but the hotel was clean and friendly. We had an opportunity to rest, recharge and do our laundry free of charge in a convenient location by the lobby. There was even a 'Manager's Reception' that evening, we didn't partake but was nice to know. Had dinner at a local Mexican spot and settled in for the NBA playoffs. Worked out in the little gym before we continued on-nice stop!

2026-06-04 • via Tripadvisor
L
lssjamias • Couples
10
Love this place.
Pros:

This hotel is definitely a place I would return to. The staff is friendly, the place is very clean, they have a laundry, nice breakfast, exercise room. Stayed 5 nights, felt safe. Felt like a home away from home.

2025-11-12 • via Tripadvisor
K
Katie
6
Meh
Pros:

No towels in pool area. Ice machine broken. 2 out of 3 tvs wouldn’t work in room.

2025-10-11 • via Nuitee
D
Darren • partner
6
Pros:

The young lady with the tattoo on her brow was amazing. She was new to the job, but she worked hard to help us out. Housekeeper was very nice!

2025-10-11 • via Nuitee
R
Rita • partner
10
Pros:

This was the best...no one could ask for anything more...their breakfast was as good as a restaurant

2025-10-11 • via Nuitee
K
Katja • extended_group • de
7
2025-10-09 • via Nuitee