Holiday Inn Express Hotel & Suites Torrington by IHG

Hotels
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Holiday Inn Express
7.8 (307 reviews)
1700 East Valley Road , Torrington , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great breakfast
Cons:
No working ice machines
Pool was closed
Issues with cleanliness

Categories

Cleanliness
7.01
There were issues with room cleanliness reported in multiple reviews, specifically with ice machines not working and general upkeep.
Service
8.48
Staff was noted as friendly and helpful, with positive interactions regarding guest experiences.
Location
8.02
Location was considered convenient with nearby fast food options, although some amenities were not as advertised.
Room Quality
8.47
Rooms were noted to be comfortable and clean, with several positive mentions about the bed quality.
Amenities
6.5
Many amenities reported as unavailable, specifically ice machines and a closed pool, which disappointed guests.
Value for Money
7.96
Overall value perceived positively, especially with breakfast quality but impacted by missing amenities.
Food and Beverage
8.51
Breakfast received consistently positive feedback, with guests enjoying the variety and quality.
Overall Experience
7.48
Despite some negative experiences, most guests expressed a willingness to return and recommended the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:26

Property Description

Spa and Wellness Centre: Enjoy a relaxing stay with access to our spa and wellness centre.

Indoor Pool and Fitness Centre: Stay active and refreshed with our indoor pool and fitness centre amenities.

Convenient Shuttle Service: Take advantage of our free shuttle service for seamless travel during your stay.

Experience comfort and convenience at Holiday Inn Express Hotel & Suites Torrington, an IHG Hotel. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 307 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.02
Room Quality: 8.47
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 7.48
L
lssjamias • Couples
10
Love this place.
Pros:

This hotel is definitely a place I would return to. The staff is friendly, the place is very clean, they have a laundry, nice breakfast, exercise room. Stayed 5 nights, felt safe. Felt like a home away from home.

2025-11-12 • via Tripadvisor
K
Katie
6
Meh
Pros:

No towels in pool area. Ice machine broken. 2 out of 3 tvs wouldn’t work in room.

2025-10-11 • via Nuitee
D
Darren • partner
6
Pros:

The young lady with the tattoo on her brow was amazing. She was new to the job, but she worked hard to help us out. Housekeeper was very nice!

2025-10-11 • via Nuitee
R
Rita • partner
10
Pros:

This was the best...no one could ask for anything more...their breakfast was as good as a restaurant

2025-10-11 • via Nuitee
K
Katja • extended_group • de
7
2025-10-09 • via Nuitee
E
E9531DCkenf • Family
10
Great price, new hotel with great customer service.
Pros:

Great experience. Brand new hotel with renovation. Love the big breakfast, enjoyed pool and the hot tub. Rooms are beautiful, with new bedding etc. We were just passing through and needed the place to stay for the night, and i am glad we choose this. Strongly recommended.

2025-10-03 • via Tripadvisor
J
John • family
8
Pros:

The staff need learn how to use a vacuum in the hall. And when a security lock is broken how to replace. Or give us a different room.
The room was clean but lacking a fussed over feel. And again the vacuum in the room not good.

2025-10-03 • via Nuitee
M
Margaret • partner
6
Pros:

Okay hotel. Pricey for what you got

2025-10-01 • via Nuitee
D
Dennis
6
Pros:

The icemakers were all in non-working condition. No ice available. The refrigerator in the room did not seem to be in working condition.

2025-09-28 • via Nuitee
M
Margaret • partner
6
Pros:

Ice machines were broke, overall it was ok

2025-09-28 • via Nuitee
5
552jagdipg • Business
10
Perfect day and great price
Pros:

Great stay. Fern best stop was really nice and it was easy to check in rooms were comfortable and brand new. The early morning breakfast was the main highlight, it was bigger and better than variety. In addition to that the evening exception was spectacular. The wine and beer was complementary, which was amazing. Not many hotels do that.

2025-09-21 • via Tripadvisor
B
Barb
10
Pros:

This is one of the most updated properties we have stayed at and the breakfast was great, offering many choices. Check in was simple and fast as well.

2025-09-07 • via Nuitee
F
Frank W. • partner
10
Pros:

Room was cool and clean - very inviting after a day of working in the sun. There were repairs underway when we checked in at 3:30, but was all quiet and cleaned up when we returned around 6:00pm. The overnight was very quiet and peaceful. Breakfast was very good! Check-in and check-out was quick and efficient. All the staff I came in contact with were extremely friendly and patient.

2025-09-07 • via Nuitee
S
Sharon
10
Pros:

Average facility staff was excellent
Breakfast was good.

2025-09-07 • via Nuitee
N
Nycole • friends
10
Pros:

The beds were very comfortable. The breakfast was amazing like a full mini buffet.

2025-09-07 • via Nuitee
K
Karen
10
Comfortable stay and great breakfast
Pros:

Comfortable, clean and quiet. Plenty of parking. Overnight stay on a 15 night trip - best breakfast we’d had.

2025-09-05 • via Nuitee
M
Marina • family_with_children
8
Pros:

Just normal regular hotel

2025-09-04 • via Nuitee
M
Missie • family
10
Pros:

The staff was super friendly. Very comfortable and breakfast was great. Pool had no towels so had to go to the desk wet. But definitely stay there again.

2025-08-31 • via Nuitee
N
Nelda
10
Great place to stay
Pros:

Everything and everyone was great. Really clean. I think the only thing I didn't like and it's stupid 😂 was no shelf in the shower to put your shampoo and soap on 😂

2025-08-29 • via Nuitee
R
Robert • family
4
Pros:

It was being renovated

2025-08-26 • via Nuitee