Holiday Inn Express Hotel & Suites Torrington by IHG

Hotels
Holiday Inn Express
7.8 (309 reviews)
1700 East Valley Road , Torrington , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great breakfast
Cons:
No working ice machines
Pool was closed
Issues with cleanliness

Categories

Cleanliness
7.01
There were issues with room cleanliness reported in multiple reviews, specifically with ice machines not working and general upkeep.
Service
8.48
Staff was noted as friendly and helpful, with positive interactions regarding guest experiences.
Location
8.02
Location was considered convenient with nearby fast food options, although some amenities were not as advertised.
Room Quality
8.47
Rooms were noted to be comfortable and clean, with several positive mentions about the bed quality.
Amenities
6.5
Many amenities reported as unavailable, specifically ice machines and a closed pool, which disappointed guests.
Value for Money
7.96
Overall value perceived positively, especially with breakfast quality but impacted by missing amenities.
Food and Beverage
8.51
Breakfast received consistently positive feedback, with guests enjoying the variety and quality.
Overall Experience
7.48
Despite some negative experiences, most guests expressed a willingness to return and recommended the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:26

Property Description

Spa and Wellness Centre: Enjoy a relaxing stay with access to our spa and wellness centre.

Indoor Pool and Fitness Centre: Stay active and refreshed with our indoor pool and fitness centre amenities.

Convenient Shuttle Service: Take advantage of our free shuttle service for seamless travel during your stay.

Experience comfort and convenience at Holiday Inn Express Hotel & Suites Torrington, an IHG Hotel. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 309 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.02
Room Quality: 8.47
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 7.48
6
644lorid Couples Lincoln, Nebraska
10
Good place to spend the night
Pros:

Spent a night here. Wasn't sure what kind of night it would be with trains right across the highway but we were at the back of the hotel and didn't hear anything. The doors do slam kind of loud for those people who can't figure out how to close them nicely and we could hear some others showering but overall it was pretty quiet. Breakfast is excellent. Cinnamon rolls, two omelets, sausage, bacon, pancakes, muffins, cereal. Beds were comfortable and the hotel is easy to find. Would stay again if we come this way.

2026-07-04 via Tripadvisor
S
SyracuseEducator Family Syracuse, Finger Lakes, New York
10
Clean and in between
Pros:

Great spot to stop on our way back to Denver from the Badlands/Mount Rushmore area. There isn't a ton to do but the hotel was clean and friendly. We had an opportunity to rest, recharge and do our laundry free of charge in a convenient location by the lobby. There was even a 'Manager's Reception' that evening, we didn't partake but was nice to know. Had dinner at a local Mexican spot and settled in for the NBA playoffs. Worked out in the little gym before we continued on-nice stop!

2026-06-04 via Tripadvisor
L
lssjamias Couples
10
Love this place.
Pros:

This hotel is definitely a place I would return to. The staff is friendly, the place is very clean, they have a laundry, nice breakfast, exercise room. Stayed 5 nights, felt safe. Felt like a home away from home.

2025-11-12 via Tripadvisor
R
Rita partner
10
Pros:

This was the best...no one could ask for anything more...their breakfast was as good as a restaurant

2025-10-11 via Nuitee
D
Darren partner
6
Pros:

The young lady with the tattoo on her brow was amazing. She was new to the job, but she worked hard to help us out. Housekeeper was very nice!

2025-10-11 via Nuitee
K
Katie
6
Meh
Pros:

No towels in pool area. Ice machine broken. 2 out of 3 tvs wouldn’t work in room.

2025-10-11 via Nuitee
K
Katja extended_group de
7
2025-10-09 via Nuitee
E
E9531DCkenf Family
10
Great price, new hotel with great customer service.
Pros:

Great experience. Brand new hotel with renovation. Love the big breakfast, enjoyed pool and the hot tub. Rooms are beautiful, with new bedding etc. We were just passing through and needed the place to stay for the night, and i am glad we choose this. Strongly recommended.

2025-10-03 via Tripadvisor
J
John family
8
Pros:

The staff need learn how to use a vacuum in the hall. And when a security lock is broken how to replace. Or give us a different room.
The room was clean but lacking a fussed over feel. And again the vacuum in the room not good.

2025-10-03 via Nuitee
M
Margaret partner
6
Pros:

Okay hotel. Pricey for what you got

2025-10-01 via Nuitee
M
Margaret partner
6
Pros:

Ice machines were broke, overall it was ok

2025-09-28 via Nuitee
D
Dennis
6
Pros:

The icemakers were all in non-working condition. No ice available. The refrigerator in the room did not seem to be in working condition.

2025-09-28 via Nuitee
5
552jagdipg Business
10
Perfect day and great price
Pros:

Great stay. Fern best stop was really nice and it was easy to check in rooms were comfortable and brand new. The early morning breakfast was the main highlight, it was bigger and better than variety. In addition to that the evening exception was spectacular. The wine and beer was complementary, which was amazing. Not many hotels do that.

2025-09-21 via Tripadvisor
F
Frank W. partner
10
Pros:

Room was cool and clean - very inviting after a day of working in the sun. There were repairs underway when we checked in at 3:30, but was all quiet and cleaned up when we returned around 6:00pm. The overnight was very quiet and peaceful. Breakfast was very good! Check-in and check-out was quick and efficient. All the staff I came in contact with were extremely friendly and patient.

2025-09-07 via Nuitee
B
Barb
10
Pros:

This is one of the most updated properties we have stayed at and the breakfast was great, offering many choices. Check in was simple and fast as well.

2025-09-07 via Nuitee
N
Nycole friends
10
Pros:

The beds were very comfortable. The breakfast was amazing like a full mini buffet.

2025-09-07 via Nuitee
S
Sharon
10
Pros:

Average facility staff was excellent
Breakfast was good.

2025-09-07 via Nuitee
K
Karen
10
Comfortable stay and great breakfast
Pros:

Comfortable, clean and quiet. Plenty of parking. Overnight stay on a 15 night trip - best breakfast we’d had.

2025-09-05 via Nuitee
M
Marina family_with_children
8
Pros:

Just normal regular hotel

2025-09-04 via Nuitee
M
Missie family
10
Pros:

The staff was super friendly. Very comfortable and breakfast was great. Pool had no towels so had to go to the desk wet. But definitely stay there again.

2025-08-31 via Nuitee