Extended Stay America Suites - Chicago - Elgin - West Dundee

Hotels
•
Extended Stay America Suites
5.9 (407 reviews)
2185 Marriott Drive , West Dundee , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
See all facilities

Review Highlights

Pros:
Great for truckers and families
Convenient location
Helpful staff
Cons:
Cleanliness issues
Maintenance problems
Rude service in some instances

Categories

Cleanliness
3.81
Multiple reviews highlighted issues with cleanliness, such as dirty rooms, stained sheets, and lingering smells.
Service
7.28
Some reviews appreciated the staff's helpfulness, despite a few complaints about rudeness.
Location
8.32
Guests mentioned the location being convenient and close to family, which is a positive aspect.
Room Quality
4.77
Rooms were frequently described as dirty or having maintenance issues, including bugs and broken fixtures.
Amenities
6.3
Comments praised the amenities available but noted that cleanliness and maintenance were concerns.
Value for Money
5.76
Given the issues experienced, some guests felt the value did not meet expectations.
Food and Beverage
5.71
There were no specific mentions of food quality; thus assigned the target overall rating.
Overall Experience
5.28
While some guests had positive experiences, the overall sentiment was affected by numerous negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:34

Property Description

Convenient Location and Amenities

Extended Stay America - Chicago - Elgin - West Dundee offers self-contained accommodation just off Interstate 90, providing a quick and easy drive to central Chicago. The property boasts a 24-hour gym, perfect for guests looking to stay active during their visit.

Spacious and Well-Equipped Rooms

The spacious rooms at Extended Stay America - Chicago - Elgin - West Dundee are designed with comfort and functionality in mind. Featuring separate living and sleeping areas, a dedicated workspace, and a fully equipped kitchen including a full-size refrigerator, microwave, stove top, oven, and coffee maker, guests can enjoy the convenience of a home away from home.

Complimentary Breakfast and BBQ Areas

Start your day right with a free continental breakfast served daily in the lobby. For those who prefer to cook their own meals, the hotel offers barbecue areas where guests can showcase their culinary skills.

Book your stay at Extended Stay America - Chicago - Elgin - West Dundee now for a memorable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5.9
Based on 407 reviews
Cleanliness: 3.81
Service: 7.28
Location: 8.32
Room Quality: 4.77
Amenities: 6.3
Value for Money: 5.76
Food and Beverage: 5.71
Overall Experience: 5.28
D
Dwight • solo_traveller • us
6
I would recommend to others if they are seeking a good value.
Pros:

It was very accessible & affordable. Staff were very cordial and accommodating.

Cons:

The biggest disappointment was the smell of smoke in the room. Rarely have I stayed somewhere where a room has been smoked in. It wasn’t a strong smell, but it was detectable enough to make me a bit turned off - but not offensive enough for me to request a different room. I totally understand that certain things are out if the management’s complete control - so I can extend some grace.

2026-04-30 • via Nuitee
R
Remigio • family_with_children • us
7
2026-04-19 • via Nuitee
A
Aleksandr • couple • us
5
Never more
Pros:

No bad

Cons:

Pool

2026-04-18 • via Nuitee
A
Abby • family_with_children • us
8
Good
Pros:

The kitchen

Cons:

The staff sucked and house keeping never comes when requested

2026-04-11 • via Nuitee
A
Abby • family_with_children • us
10
Good
Pros:

The kitchen in my room

Cons:

The staff and that loud man that works there he’s weird as hell

2026-04-11 • via Nuitee
• solo_traveller • us
1
2026-04-11 • via Nuitee
R
Regenia • family_with_children • us
1
Pros:

The only thing I did like was the location of where the hotel was at. The staff was smoking marijuana right in front of the main entrance into the hotel. One of the staff was talking to two small children under ten years of age about sex and drug usage. There wasn't any hot water Breanna at the front desk informed me that the owner refuses to fix or buy any parts to repair the broken items and there are huge pot holes in the parking lot. The absolute worst I have ever seen or experienced throughout my thirty years of military living. It needs to be shut down ASAP!

Cons:

Nothing about that hotel is a one star. Therefore there was nothing to like about it. The rating gets a zero/0!

2026-04-10 • via Nuitee
C
Citlaly • couple • us
6
2026-04-10 • via Nuitee
H
Horacio • couple • us
1
Pros:

Nothing

Cons:

It was dirty , heat not working , very loud . The room stinks very bad .

2026-04-09 • via Nuitee
M
Mickschl • extended_group • us
4
Illinois needs to be reciprocal with other states
Pros:

Close to the interstate

Cons:

Very loud, our room was filthy, refrigerator didn't work had food spoil, the police were here constantly, tons of loitering in the parking lot, parking lot is dangerous

2026-04-05 • via Nuitee
C
Claudia • couple • us
7
I like the small apartment, that was I need at that time
Cons:

The building is old but I think is fear for the price

2026-04-04 • via Nuitee
R
Rocio • couple • us
9
Pros:

Todo

2026-03-25 • via Nuitee
R
Rocio • couple • us
10
Pros:

Todo

2026-03-25 • via Nuitee
A
ANTHONY • couple • us
6
Cons:

Continental breakfast was muffins and granola bars

2026-03-22 • via Nuitee
A
Ariadna • couple • us
5
2026-03-16 • via Nuitee
V
Vicki • family_with_children • us
1
I would never stay here again.
Pros:

Friendly staff

Cons:

Not well kept up, very old furniture, dented fridge and towel bar, insufficient lock on door.

2026-03-02 • via Nuitee
F
Francisco • solo_traveller • us
5
Everything in general is fine only that we found many cockroaches in the room, we talked to the manager and she did not
Pros:

The location was good

Cons:

That there were cockroaches in the room

2026-02-27 • via Nuitee
R
Rocio • couple • us
8
Bien todo solo el calenton que no funciona les dije vino y salon con la excuse de que está caliente afuera.
Pros:

Todo

Cons:

Que el calenton no calienta

2026-02-11 • via Nuitee
R
Rosita • family_with_children • us
10
Pros:

Esta en una zona muy céntrica

2026-02-11 • via Nuitee
L
Larry • family_with_children • us
1
Pros:

Nothing

Cons:

$100 robbery deposit

2026-02-09 • via Nuitee