Extended Stay America Suites - Chicago - Elgin - West Dundee

Hotels
•
Extended Stay America Suites
5.9 (462 reviews)
2185 Marriott Drive , West Dundee , us
+1 847-608-6320

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great for truckers and families
Convenient location
Helpful staff
Cons:
Cleanliness issues
Maintenance problems
Rude service in some instances

Categories

Cleanliness
3.81
Multiple reviews highlighted issues with cleanliness, such as dirty rooms, stained sheets, and lingering smells.
Service
7.28
Some reviews appreciated the staff's helpfulness, despite a few complaints about rudeness.
Location
8.32
Guests mentioned the location being convenient and close to family, which is a positive aspect.
Room Quality
4.77
Rooms were frequently described as dirty or having maintenance issues, including bugs and broken fixtures.
Amenities
6.3
Comments praised the amenities available but noted that cleanliness and maintenance were concerns.
Value for Money
5.76
Given the issues experienced, some guests felt the value did not meet expectations.
Food and Beverage
5.71
There were no specific mentions of food quality; thus assigned the target overall rating.
Overall Experience
5.28
While some guests had positive experiences, the overall sentiment was affected by numerous negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:34

Property Description

Convenient Location and Amenities

Extended Stay America - Chicago - Elgin - West Dundee offers self-contained accommodation just off Interstate 90, providing a quick and easy drive to central Chicago. The property boasts a 24-hour gym, perfect for guests looking to stay active during their visit.

Spacious and Well-Equipped Rooms

The spacious rooms at Extended Stay America - Chicago - Elgin - West Dundee are designed with comfort and functionality in mind. Featuring separate living and sleeping areas, a dedicated workspace, and a fully equipped kitchen including a full-size refrigerator, microwave, stove top, oven, and coffee maker, guests can enjoy the convenience of a home away from home.

Complimentary Breakfast and BBQ Areas

Start your day right with a free continental breakfast served daily in the lobby. For those who prefer to cook their own meals, the hotel offers barbecue areas where guests can showcase their culinary skills.

Book your stay at Extended Stay America - Chicago - Elgin - West Dundee now for a memorable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

5.9
Based on 462 reviews
Cleanliness: 3.81
Service: 7.28
Location: 8.32
Room Quality: 4.77
Amenities: 6.3
Value for Money: 5.76
Food and Beverage: 5.71
Overall Experience: 5.28
M
Michele • solo_traveller • us
7
2026-08-29 • via Nuitee
T
Tishana • family_with_children • jm
6
2026-08-24 • via Nuitee
O
Orozco • family_with_children • us
3
Quick stay, thank God
Pros:

Staff was friendly.

Cons:

There were cockroaches. When we got in the room it was humid, air had to be adjusted and eventually the humid/musty air changed. The beds were okay, definitely did not feel like a bed of feathers. The door had to be messed with in order to actually close, there was an issue with the lock. Low water pressure and mostly hot water. Breakfast was granola bars and muffins, meh.

2026-08-23 • via Nuitee
N
Naveen • family_with_children • us
5
2026-08-23 • via Nuitee
N
Nayelli • couple • us
10
Un lugar limpio y cómodo
Pros:

Estaba limpio

Cons:

Todo bien

2026-08-20 • via Nuitee
N
Nayelli • couple • us
10
2026-08-20 • via Nuitee
J
Janice • solo_traveller • us
10
Pros:

Breakfast was ok , staff was nice,room was clean.

Cons:

No place to get food. I came by taxi and I had to order delivery.

2026-08-10 • via Nuitee
C
Creed • solo_traveller • us
10
To all who read this outta 1 to 5...5 meaning good...I gave it a 6
Pros:

When I arrived i seen several buildings im like it ghetto..but as got inside...mind blowing.

2026-08-09 • via Nuitee
C
Collin • couple • us
1
2026-08-08 • via Nuitee
J
Jonna • family_with_children • us
10
2026-08-07 • via Nuitee
L
LISA • family_with_children • us
8
Gland we had a place to stay that allowed us to save money on food cost as we could cook there in the kitchen in our roo
Pros:

Very easy to get to different places we had to go.

Cons:

The only thing I can say is the part of our room has missing carpet and one of the doors to the bedroom was hard to keep shut. Also the beds were not the best but otherwise it was a good place to stay.

2026-08-06 • via Nuitee
T
Tina • family_with_children • us
9
It was nice clean and close to everything
Pros:

Everything

Cons:

Breakfast

2026-08-06 • via Nuitee
T
Tina • couple • us
9
2026-08-06 • via Nuitee
C
Clemente • solo_traveller • us
9
Pros:

Bueno

Cons:

Desayuno un engaño mejor dices hay café y chocolate no le llames desayuno a eso además el sofá cama necesita que le cambien el matre ya

2026-08-02 • via Nuitee
D
Díaz Forero • extended_group • us
10
Pros:

Excelente

Cons:

Nada todo bien

2026-07-25 • via Nuitee
S
Stewart • couple • us
1
2026-07-21 • via Nuitee
S
Stewart • couple • us
1
Terrible
Pros:

Location

Cons:

Roaches bug infested and I was not even reimbursed my full amount I load 435$ and only got 88$ back I need the rest of my money.

2026-07-21 • via Nuitee
J
joerg1960 • solo_traveller • de
9
2026-07-20 • via Nuitee
S
Sayra • couple • us
1
Horrible, so not recommended. Save your money get somewhere else
Pros:

Nothing it was horrible.

Cons:

It’s infested with cockroaches, I’ve never experienced this type of thing. Not even 10 min in and the were on some slippers in the bathroom. It was so bad could not complete the stay.

2026-07-20 • via Nuitee
D
Daniel • solo_traveller • us
5
2026-07-19 • via Nuitee