Hawthorn Extended Stay by Wyndham Conyers

The room I originally ordered was no longer available when we arrived to check-in so they had to find another one. I loved the room’s layout and amount of space but there was a horrible odor. When we walked in you could smell the fresh and overly sprayed deodorizer that was done right before we walked since she went to “check to make sure the room was good”. The room was clean but the rugs were filthy, the out shoes were sticking to the floor as we walked (you could hear the stickiness), only one remote for two TVs, the phone in the room didn’t work (I was told it was because of the renovations that was going on), the walls had holes from probably the door being slammed open. Room was extremely dated and definitely in need of upgrades everywhere. My flight was delayed so unfortunately, we didn’t get there until almost 1:00 am. Ms. Rachelle was extremely nice, sweet and kind. She was as accommodating as she could be and I really appreciated that after such a long evening trying to get into town. I didn’t travel with any pets and I didn’t see any families. Overall, I liked the location and the layout of the property. If this property were to be renovated and updated charging out everything from the carpets to the beds and all of the furniture (because we couldn’t sit on the couch because of the heavy, horrible odor plus there were stains on it), the curtains also need replacing (so everything needs to be replaced not just in the rooms), I would stay there again.

Property is very tired and in need of renovations.
Breakfast was a pathetic offering.
Female members of staff were helpful and polite.

Very upset. I usually stay here when I am at the horse park because it’s convenient. Last time I stayed the roof in the hallway was breaking and pieces on the floor but I ignored it but almost 6 months later and it hasn’t been fixed. The night I checked in the hot water was not working I called the front desk and told them and never heard back. So I sucked it up and took a cold shower. The next night the water is still cold and I didn’t have it in me to take another cold shower and since they never said anything about it the first night it’s not worth contacting the front desk.

Awesome

Just wifi

Staff was great and very nice, But the amenities were not as advertised. No Pool, No Hot Tub, No Gym, No Iron, No Hair Dryer and I had to ask for pots pans and utensils. The Breakfast was Just muffins and yogurt, Just a grab and go. It defiantly does not look like the picture. Like i said the staff was great and none of this was their fault.

Thanks

Quite and great staff

This has been a wonderful experience so far. We enjoy has a breakfast included option. The room service is great, most of the staff is friendly and pleasant.

Casi todo muy deteriorado, el.microhondas no servia, habia un sapo en el baño. Y me cobraron 2 veces la noche ...

You can tell it's not being properly managed

Found a big roach in the room bathroom flooded out

The staff were the rudest people I have ever met. The advertisement showed a beautiful pool and rooms. Neither were true. The pool looked like it had sewage running in it. The rooms were not clean at all. The front desk lady rolled her eyes every time we asked for something. The whole building smelled like pee. The advertisement also said they serve hot breakfast and that wasn’t true either. Almost all the windows in the building were broken. The towels given to us were dirty. I will NEVER return to any hotel in their brand!

I paid $711 for no breakfast that I was told was free, the pool didn’t work, the washing machines didn’t wash your clothes were dry them. You don’t have a coin machine so the washing machine is in the dryer are no of use. The staff was lazy the front desk to be exact. The woman who clean our room was wonderful with the front desk horrible service.

Excellent! (Only downfall was that the pool was closed) room was very clean and staff was friendly.

Some of the staff was nice and others wasn’t helpful I asked for a coffee marker they told they would get it to me in the morning. I never got it. The one young made sure we got an iron very nice lady. The phone in the room didn’t work. The toilet ran ever day the shower took forever to get hot. The just needs few things fixed. They tell you can text to get help but no one text back.

I love that the property is in a safe location, and the new pool was a great addition to this location. However, the property needs some cosmetic work. The bathroom needed to be cleaned more thoroughly been guest. Also I booked a junior suite, and was charged for a junior suite. I’m not sure if that was what I received, but I expected that the bedroom would be separate from the sitting area. Please see pics below.

Its an overall good spot. It was plenty quit the room was nice, check in and check out was easy and the staff was super nice

Reasonable priced and convenient location. Breakfast could be a lot better.

It wasn't bad. Our room the curtains was slightly damaged and would not block out the light from the outside but we put some clips and tape to keep the light out. Oh and wished it had a hot breakfast. The staff was very nice and did their best to make us comfortable.