Hampton Inn South Haven

Hotels
•
Hampton Inn
8 (344 reviews)
04299 Cecilia Drive , South Haven , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Large pool
Some polite/friendly staff and helpful manager
Many rooms reported as clean with plenty of towels
Breakfast items like waffles
Cons:
Broken elevator (repeated, affected multiple guests)
Dirty areas and stains (hallways, bathtub, jacuzzi jets)
Hot tub / whirlpool often not working
Rude or indifferent front-desk staff in several reports
Maintenance issues in rooms (broken TV, showerhead, bathroom door not locking)
Perceived poor value / overpriced
Breakfast service problems (salty gravy, food running out)
EV charging confusion / not included as expected
Entrance/security door not locking

Categories

Cleanliness
5
Multiple guests reported visible dirt and stains (hallway stains, carpet coming up, brown stain in bathtub, dirty jacuzzi jets). Cleanliness is below standard for this property with repeated reports of unaddressed issues.
Service
9.5
Mixed reports: several guests praised polite, helpful staff and a manager who attempted to assist, while others described rude or indifferent front-desk behavior. Overall interactions skew positive but inconsistency lowered the score slightly.
Location
10
Location is frequently cited as a clear positive across reviews — guests repeatedly called out the convenience and accuracy of the location relative to expectations.
Room Quality
9
Many guests reported clean rooms with sufficient towels and acceptable condition, but there are isolated maintenance issues (broken TV, showerhead, bathroom door not locking, pillows too soft). Mostly good rooms with occasional defects.
Amenities
9
The pool size and some amenities were appreciated, but key amenity reliability problems were reported repeatedly (hot tub/whirlpool often out of service, elevator frequently broken, confusion about EV charging). Generally good offerings but with notable reliability problems.
Value for Money
5
Several guests felt the hotel was overpriced for the experience received (charging for services expected to be included, quality/reliability issues), yielding a below-average value perception.
Food and Beverage
8.5
Breakfast had positives (waffles, some acceptable offerings) but multiple reports of poor execution (salty gravy, lack of hot items, food running out, unsanitary gravy). Score reflects decent variety but inconsistent execution and hygiene concerns.
Overall Experience
8
Overall impressions vary from very negative to quite positive; location and many staff interactions were positives, but repeated cleanliness, maintenance, and amenity reliability issues lowered the experience for many guests. This rating represents the target overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:54

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated just off Interstate 196, our South Haven hotel is a mere 5 minutes' drive from the picturesque Lake Michigan and the fascinating Michigan Maritime Museum.

Relaxing Amenities: Unwind in our indoor pool or enjoy the comfort of our spacious rooms equipped with free WiFi, cable TV, and coffee-making facilities.

Delightful Offerings: Start your day with a delicious buffet breakfast offering a variety of hot and cold items at the South Haven Hampton Inn.

Ready to experience a perfect blend of relaxation and convenience? Book your stay at the Hampton Inn South Haven now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Location

Guest Reviews

8
Based on 344 reviews
Cleanliness: 5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 5
Food and Beverage: 8.5
Overall Experience: 8
J
Joseph • extended_group • us
5
the place was kept clean but overpriced
Pros:

breakfast was what would be expected

Cons:

the elevator didn't work and my wife has trouble getting around. we were on the second floor and the staff couldn't accommodate us with a room on the first floor because they were booked. the toilet paper dispenser was broken and the repairs that were made to the bathroom are tacky. the staff were friendly.

2026-08-25 • via Nuitee
J
John • couple • us
2
If we had paid under $90, it would have been ok.
Cons:

No working elevator!

No working ice machine on our floor.

2026-08-22 • via Nuitee
H
Hoppenjan • family_with_children • us
5
2026-08-09 • via Nuitee
A
Amy • couple • us
5
Pros:

Location

Cons:

Broken elevator
Dirty walls
Jets in jacuzzi were dirty.

2026-08-03 • via Nuitee
C
Catherine • family_with_children • us
2
Awful. I won’t stay here ever again
Pros:

The location is great and the pool is a nice size.

Cons:

The whirlpool was broken. Again. Maybe they just never fix it. It wasn’t working when we stayed here a few years ago.
The hotel had been renovated at some point but was incredibly dirty. Carpet coming up in the hallway. Stains on the hallway walls. Stains on the floors.
The elevator was broken. No attempt to fix it. No one working on it. And we were on the third floor. No other floors available. And yet there’s no one concerned about fixing the elevator.

2026-07-19 • via Nuitee
C
Charlotte • solo_traveller • us
7
Pros:

We liked the pool the room was clean there's plenty of towels

Cons:

The pillows on the bed was too soft the hallways was very cold felt like a frigerator the breakfast was okay but we couldn't eat the gravy it was very salty

2026-07-06 • via Nuitee
M
Michael • couple • us
4
Disappointing
Pros:

Location

Cons:

The elevator s were not working

2026-07-01 • via Nuitee
E
Erin • couple • us
3
Would not go back.
Pros:

The breakfast was ok only one day of our stay. The other two days either the juice was gone or the food poorly prepared. The location was what we expected. The manager tried to help.

Cons:

The elevator was broken, the bathroom door didn’t shut or lock properly. Maid service was only done every other day. The temperature in the room was too warm and did not adjust.

2026-06-30 • via Nuitee
C
Cal • solo_traveller • us
1
Definitely not worth the money. Stay somewhere else.
Pros:

Waffles

Cons:

Way overpriced compared to the motels nearby. T v was broken showerhead was broken. The reason I stayed at this hotel and paid the big money was so I could charge my car overnight. Thanking it was included with the price of the room and it was not. They don't even own the chargers that are attached to their building.
The front staff had the" i really don't care attitude", even though their sign says 100% satisfaction guaranteed. What a joke that is. Non electric vehicles were parked in the electric vehicle only parking. Told the staff they did nothing.
Absolutely. Feel like I got ripped off.Staying at this hotel for two hundred fifty dollars a night. Plus paying for the charging in the car.
Even their website suggests that is included with the motel. I would be stretching it if I gave this hotel two stars.

2026-06-26 • via Nuitee
K
Kathleen • couple • us
10
2026-06-26 • via Nuitee
A
Amber • extended_group • us
4
Cons:

Elevator broken…. Hot tub broken

2026-06-22 • via Nuitee
L
Linda Kalmbach • solo_traveller • us
10
Pros:

Everything. The staff were polite and friendly.

Cons:

Nothing.

2026-06-20 • via Nuitee
H
Heather • family_with_children • us
1
Cons:

The people working at the front desk were rude and generally seemed uninterested in customer service. The hot tub was not functional on the night that my family stayed here despite that being one of the main reasons that we booked this particular hotel. It had less than a foot of water in it and when I asked the front desk when it might be fixed the man shrugged at me and said "I don't know it's the weekend". When we arrived for breakfast at 8 AM there was almost no hot food available. The sausage and eggs were empty. The gravy had old pieces of food floating in it. The bath tub in our room had a gross brown stain at the bottom. Nothing about this stay made it seem worth the exorbitant price of the room. For the price I would expect much better. My family travels a lot and this was the worst hotel experience we've had in a long time.

2026-06-18 • via Nuitee
R
Richard • couple • us
9
2026-06-15 • via Nuitee
S
Sott • solo_traveller • us
6
Fair. There are many other options in the area.
Pros:

Location

Cons:

The south entrance door the property does not lock, barely even shuts
Anyone can come in and out of the building no key card required

2026-06-14 • via Nuitee
R
Ricky • solo_traveller • us
8
2026-06-13 • via Nuitee
D
Deborah • solo_traveller • us
1
We didn’t stay due to no elevator. They said they told Booking but you refused to tell us until we got there.
Pros:

The elevator did not work and our room was on the second floor. They did not have any way for us to move our luggage and clothes. We are 76 years old and unable to carry up two flights of stairs. We had to cancel.

Cons:

Same as above

2026-06-02 • via Nuitee
R
Richard • solo_traveller • us
9
Pros:

Great staff, and clean facility.

Cons:

Elevator was out so we had to get a lower level room, due to our disability. Which was really ok.

2026-05-29 • via Nuitee
J
Jill • couple • us
1
Pros:

Hotel looked very nice but we never got past the lobby. I made the reservation months in advance and when we got to the desk, they couldn't find our reservation number and now the hotel was full. I had received a confirmation email welcoming us just days before our stay. I believe the hotel gave our room away as there was a big event in town. There was no apology from the person at the desk or effort to help us find somewhere else. I called Booking.com and they were very helpful at finding us somewhere else not too far away. They said the hotel had broke their contract.

2026-05-21 • via Nuitee
J
James • solo_traveller • us
5
Booked my next trip at the hotel down the road
Pros:

Staff

Cons:

Elivator was broken, breakfast was worse than Navy food. My room was not cleaned a single time. I had garbage stacking up

2026-05-15 • via Nuitee