Holiday Inn Express Bluffton by IHG

Hotels
•
Holiday Inn Express
8.1 (153 reviews)
117 Commerce Lane , Bluffton , US
+1 419-358-6000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and comfortable beds (many guests)
Friendly, helpful staff and smooth check-in (majority)
Quiet location and close to downtown/good locale
Good value / solid value
Internet worked
Cons:
Pool frequently closed (multiple mentions)
Safety issues reported (exposed wiring, electrocution incident)
Dirty tile/carpeted hallways reported by some guests
No ice machine on some floors and no room coffee without request
Slow check-in or lack of daily housekeeping/room service
Breakfast quality issues (eggs cold); occasional insufficient food
Gym access limited/locked through pool

Categories

Cleanliness
6.8
Mixed signals: several guests described rooms and beds as clean, but other reports note dirty tile and carpeted hallways and exposed wiring/safety concerns that lowered perceived cleanliness.
Service
9.8
Generally praised: multiple guests called staff friendly and check-in smooth; a few noted slow check-in or lack of daily housekeeping/room service, but overall service sentiment is strongly positive.
Location
9.8
Consistently positive: described as quiet, close to downtown, and a good locale for the purposes noted (road trips, university visit).
Room Quality
8.2
Mostly positive: beds described as soft and comfortable and rooms called great, though some safety and flooring concerns (dirty tile, exposed wiring) temper the score.
Amenities
6.5
Mixed-to-poor: several guests reported the pool was closed, no ice machine/coffee without request, and gym access issues; positives include working internet but overall amenities were a weak point.
Value for Money
9.6
Many guests explicitly called this a good or solid value, so value perception is high despite some operational issues.
Food and Beverage
6
Negative notes: breakfast items (eggs) reported cold, at least one report of insufficient food for occupancy; limited or problematic F&B offerings lowered this score.
Overall Experience
8.1
Mixed overall: several guests said they'd stay again and praised cleanliness, location, and staff, while at least one guest reported severe safety and cleanliness failures that significantly hurt their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location and Nearby Universities
The Comfort Inn hotel, strategically situated between Lima and Findlay, offers easy access to Bluffton University and Ohio Northern University. Perfect for visiting families and prospective students alike.

Deluxe Amenities and Services
Indulge in our complimentary hot breakfast, featuring a variety of delicious options. Take advantage of our indoor pool, exercise room, and free local calls. Business travelers will appreciate our modern facilities, including free Wi-Fi, a well-equipped conference room, and business services.

Cozy Rooms and Additional Perks
Relax in our spacious guest rooms furnished with convenient amenities. From coffee makers to safes, we ensure a comfortable stay. Pet-friendly rooms are available, and guests can utilize the guest laundry room for added convenience.

Book your stay at the Comfort Inn today for a memorable and relaxing experience!

Important information:

You must show a valid photo ID and credit card upon check-in.

A surcharge of $35 applies for early check-ins.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TOL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 153 reviews
Cleanliness: 6.8
Service: 9.8
Location: 9.8
Room Quality: 8.2
Amenities: 6.5
Value for Money: 9.6
Food and Beverage: 6
Overall Experience: 8.1
G
Gina • solo_traveller • us
10
Great
Pros:

Great value for the money, I love that holidays in Express includes breakfast. Staff is very friendly, I always stay at holiday inn's.

Cons:

N/a

2026-11-06 • via Nuitee
F
Frank • solo_traveller • us
10
Nice spot to stay on a road trip. Would stay again.
Pros:

Clean property in a quiet area. The staff was friendly and the check-in process was smooth.

Cons:

n/a

2026-10-08 • via Nuitee
A
Aidan • couple • us
8
2026-09-14 • via Nuitee
D
Dwight • extended_group • us
10
2026-08-27 • via Nuitee
C
Chelsey • solo_traveller • us
10
2026-08-24 • via Nuitee
G
Gabriel • solo_traveller • de
7
2026-08-22 • via Nuitee
P
Paul • couple • us
9
2026-08-07 • via Nuitee
T
Tom • couple • us
8
Cons:

No ice machine on second floor. No coffee maker in room without requesting one.

2026-07-23 • via Nuitee
S
Scott • couple • us
8
Good value
Pros:

Clean and convenient

2026-07-20 • via Nuitee
H
hargis • solo_traveller • us
6
Pros:

Soft bed

Cons:

Pool was closed

2026-07-20 • via Nuitee
R
Richard • solo_traveller • us
1
2026-07-19 • via Nuitee
J
John • solo_traveller • us
6
2026-07-19 • via Nuitee
M
Mary • extended_group • us
10
2026-07-08 • via Nuitee
G
Garver • solo_traveller • us
3
Horrible
Pros:

Beds were comfortable and clean.

Cons:

Safety concerns with exposed wiring and stud walls throughout the hotel. Friend's daughter also staying at hotel was electrocuted in the pool. Tile floors dirty, carpeted hallways dirty, no room service aka no fresh towels daily or trash pickup. There was not enough food for all hotel occupancy. Appsolutly horrible stay. Will never return

2026-06-22 • via Nuitee
H
Horner • couple • us
5
2026-06-18 • via Nuitee
B
Barbosa • solo_traveller • us
8
Pros:

La limpieza

Cons:

El personal y demoran mucho en check in

2026-06-16 • via Nuitee
S
Stephanie • couple • us
10
We visited Bluffton university for my son’s orientation. We loved our stay and check in was easy. We plan to stay again
Pros:

It was clean and close to downtown! Very safe!

Cons:

I didn’t like that the work out room was only accessible through the pool and was locked so I couldn’t work out after hours.

2026-06-12 • via Nuitee
E
Ernie • solo_traveller • us
10
Pros:

Quiet, great people, great room n bed

2026-05-22 • via Nuitee
D
Diana • couple • us
8
2026-05-18 • via Nuitee
L
Leslie • solo_traveller • us
9
Pros:

Good locale. Solid value. Internet worked.

Cons:

Breakfast was ok but eggs had been out all morning so cold and crusty. Otherwise ok

2026-05-16 • via Nuitee