Comfort Inn & Suites Frisco - Plano

Hotels
•
Comfort Suites
7.5 (412 reviews)
4220 Preston Road , Frisco , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Breakfast options
Cons:
Cleanliness issues
Service accountability

Categories

Cleanliness
5.5
Multiple reviews highlighted issues with cleanliness like bed bugs, roaches, and general filth.
Service
8.5
Some staff were mentioned as friendly, though there were issues with accountability for missing items.
Location
8
Location was viewed positively in a couple of reviews as being good.
Room Quality
6.5
Complaints about room conditions, such as dust and possible mold.
Amenities
7.5
Average mentions with some positive sentiment regarding amenities like breakfast.
Value for Money
7.5
Value considered average for the price paid based on some reviews.
Food and Beverage
8.5
Breakfast received positive remarks despite some negative feedback overall.
Overall Experience
8
Overall experience is neutral with both significant complaints and positive notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

Luxurious Amenities

Indulge in a complimentary continental breakfast and stay connected with free wireless internet at our upscale Frisco, Texas hotel. Relax in our fully non-smoking guestrooms equipped with modern essentials like a flat-panel cable TV, desk, and alarm clock. Enjoy the convenience of a refreshment center featuring a coffee machine, refrigerator, and microwave.

Fitness and Recreation

Stay active during your stay by utilizing our on-site fitness center or taking a refreshing dip in the seasonal outdoor pool. For business travelers, we offer top-notch meeting facilities, audio-visual equipment, and catering services to ensure a successful event.

Convenient Location

Located just 1 mile from the vibrant shops and restaurants at Comfort Inn & Suites, our hotel offers easy access to Cottonpatch Aerodome airport and the cultural experience of Frisco Heritage Museum. Book your stay now for a memorable and convenient visit.

Important information:

Children need to be under the supervision of an adult. The property will not accept any person under 21 years old who is not under the supervision of an adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 412 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
R
ROY • solo_traveller • us
9
Alexandria for assisting me with the wifi. Can't remember the name she alway take out my trash.
Pros:

The waffles were great.

Cons:

Serving breakfast till 10 am.

2026-03-17 • via Nuitee
D
David • extended_group • us
8
2026-03-17 • via Nuitee
Y
Yasin • family_with_children • sa
1
2026-02-08 • via Nuitee
R
Ram • family_with_children • us
10
Super comfortable
Pros:

It’s very decent location

Cons:

Nothing

2026-01-20 • via Nuitee
C
Coeric • couple • us
10
2026-01-20 • via Nuitee
O
Omarland • family_with_children • us
8
2026-01-19 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Carkos • solo_traveller • us
10
2026-01-19 • via Nuitee
A
Arturo • couple • us
9
Good stay overall.
Pros:

Breakfast was good.

Cons:

WiFi didn't work. It kept kicking me off.

2026-01-16 • via Nuitee
K
Katefun • solo_traveller • us
6
2026-01-14 • via Nuitee
B
Badillo • family_with_children • us
9
2025-12-07 • via Nuitee
M
Mariyappan • family_with_children • us
7
2025-12-03 • via Nuitee
Z
Zach • couple • us
10
2025-12-03 • via Nuitee
C
chandra sekhar • family_with_children • us
8
2025-11-29 • via Nuitee
M
Margaret • couple • us
1
Could not stay .People were checking out asking for refunds when we arrived after driving for hours
Pros:

Nothing could not stay...

Cons:

Everything.Totally Bed bug and Roach infested..Filthy carpets in Lobby .. general nastiness.

2025-11-25 • via Nuitee
D
Daniela • couple • us
9
2025-10-29 • via Nuitee
D
Dawn • solo_traveller • us
10
2025-10-12 • via Nuitee
M
Michael
2
Pros:

cockroach in the bathroom. trash on the floor by the side of the bed and the shower didn't work. about as bad of a stay you can have in a hotel

2025-10-10 • via Nuitee
J
Jerry
2
Pros:

Left with bed bugs.

2025-10-01 • via Nuitee
A
Adam
10
Pros:

Nice

2025-09-21 • via Nuitee