Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location and clean rooms
Cons:
One boat excursion was of poor quality

Categories

Cleanliness
9
The rooms were very clean and well maintained.
Service
9.5
The entire staff was very professional, friendly, and helpful.
Location
9
Excellent location right next to Terminal 21 and Asok BTS.
Room Quality
9
Spacious and well-appointed rooms with great amenities.
Amenities
9
Elaborate breakfast and great pool area.
Value for Money
8.5
The price is on the higher side, but still excellent value.
Food and Beverage
9
Breakfast buffet was one of the best experienced.
Overall Experience
9
Wonderful experience from start to finish at this hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:36

Property Description

Luxurious Accommodation
The Westin Grande Sukhumvit, Bangkok offers upscale rooms with modern amenities and stunning city views. Each room features an LCD TV, minibar, and complimentary fruit basket for a comfortable stay.

Convenient Location
Situated just a stone's throw away from Asoke BTS Skytrain and Sukhumvit MRT Subway stations, and across from Terminal 21 Shopping Mall, guests can easily explore Bangkok's vibrant attractions and shopping destinations.

Relaxation and Dining
Guests can indulge in relaxation at the outdoor swimming pool, spa centre, and gym, or enjoy a rejuvenating in-room massage and sauna experience. With dining options like Kisso Japanese Restaurant and Seasonal Tastes, culinary delights await at every corner.

Experience luxury and convenience at The Westin Grande Sukhumvit, Bangkok - SHA Certified. Book your stay now for a memorable getaway.

Important information:

Please present the same credit card used to guarantee your booking when checking-in at the property. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

9
Based on 989 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
L
Lai C solo_traveller gb
9
2026-08-10 via Nuitee
A
anoud couple kw
3
2026-08-10 via Nuitee
solo_traveller kr
10
2026-08-09 via Nuitee
S
Stephen family_with_children gb
10
A proper 5 star hotel
Pros:

Excellent hotel, the staff exuded the 5 star experience

Cons:

Everything was good

2026-08-07 via Nuitee
M
melvint37 Solo travel
8
Westin Executive Lounge
Pros:

The evenings at the executive lounge was a reprieve after a long day outside. The staff especially Khun Punch was always there to greet you with her smile and zealous hospitality

2026-08-06 via Tripadvisor
J
JamesD6708 Business
10
Excellent stay
Pros:

Our stay at the hotel was absolutely wonderful! From the moment we checked in until our departure, every member of the staff was warm, courteous, and always willing to help. The rooms were spacious, clean, and comfortable, making our family vacation even more enjoyable.

A special thank you to Chef Sachin Manoj for preparing the most delicious dosas every morning. They were fresh, authentic, and full of flavor, and quickly became the highlight of our breakfast. Chef Sachin’s kindness and dedication to ensuring guests enjoyed their meals made our experience truly memorable.

We truly appreciate the exceptional hospitality and outstanding service provided by the entire team. We highly recommend this hotel and look forward to staying here again on our next visit!

2026-08-06 via Tripadvisor
A
Ahmed1980 solo_traveller ae
4
Poor customer service =Last time to stay
Cons:

I am very disappointed with this stay. Although the hotel has some excellent staff—especially in room service, the lobby, and some members of the reception team—my experience during this visit was unacceptable.

My first-night check-in experience was one of the worst I have ever had. The customer service I received deserves a zero rating. I had booked five rooms, yet I was given only one key card for each room, which was very inconvenient.

As a highest-level Booking.com Genius member, I asked if there was any breakfast offer or benefit available, but I was offered nothing. I was also asked to pay for an extra bed for every night, despite having communicated this request in advance and being assured that it would be provided free of charge.

To make matters worse, my card payment was declined three times because of the payment machine. I eventually had to suggest that the receptionist change the machine, and only then did the payment go through.

Poor customer service can ruin an otherwise pleasant hotel. Unfortunately, this experience has completely changed my opinion of the property, and this will be my last stay here.

2026-08-06 via Nuitee
A
Ahmed1980 solo_traveller ae
4
I am very disappointed with this stay. Although the hotel has some excellent staff—especially in roo
2026-08-06 via Nuitee
S
shantanum2022 Family
10
Good Value and Amazing Breakfast
Pros:

The breakfast spread at the hotel is lovely, vast with options and very attentive staff. There are good Indian Food options as well and Chef Sachin and Manoj took amazing care of us bringing freshly made stuff.
With the hotel placed well near the central shopping area, it’s a good one to stay at.

2026-08-05 via Tripadvisor
N
noorfatimaj2026 Family
10
Mother-Daughter Trip
Pros:

Still here! Amazing experience so far, Dennis at the front desk was amazingly helpful! And the bathrooms are the best, they have bidets!

2026-08-04 via Tripadvisor
B
brian family_with_children nl
10
2026-08-03 via Nuitee
A
amitsP8248QY Family
10
Great Indian Food
Pros:

Nice food , Sachin (Indian Chef) is Amazing , great Indian Food.

2026-08-02 via Tripadvisor
C
Celinelover Friends getaway Singapore
10
Heavenly
Pros:

I had a wonderful stay at The Westin Grande Sukhumvit, Bangkok. The hotel’s location is one of its biggest advantages, with easy access to Terminal 21 shopping mall and the BTS Asok and MRT Sukhumvit stations, making it extremely convenient for exploring Bangkok.

The room was comfortable, clean, and well-appointed, offering a relaxing retreat after a day in the city. The staff were friendly, professional, and provided excellent service throughout my stay. The hotel also offers great facilities, including a nice pool, fitness center, and dining options.

Being located in the heart of Sukhumvit, surrounded by restaurants, shopping, and entertainment, makes this hotel a great choice for both business and leisure travelers. I would highly recommend The Westin Grande Sukhumvit for its excellent location, comfort, and welcoming hospitality.

2026-07-30 via Tripadvisor
6
629conchim Family
8
Wonderful hotel with outstanding staff
Pros:

We had a wonderful stay at this beautiful hotel in the heart of Bangkok’s business district. The atmosphere throughout the property is warm and welcoming, and every staff member we encountered was genuinely friendly.

Our room was spotless, and Army, our room attendant, was especially attentive and always willing to help with anything we needed. In fact, everyone—from housekeeping to the restaurant team, the massage staff, and other service areas—was consistently superb. Their kindness and professionalism made our stay truly enjoyable.

Highly recommended for anyone visiting Bangkok.

2026-07-30 via Tripadvisor
S
SivaK172 Business
10
Nice Indian food
Pros:

Nice hotel and also nice Indian food. Chef Sachin was awesome!

2026-07-30 via Tripadvisor
R
Roving07359659293 Business
10
Indian food
Pros:

Indian food prepared was very authentic and very much felt at home from the food perspective

2026-07-29 via Tripadvisor
O
OnAir799724 Family Kolkata (Calcutta), Kolkata District, West Bengal
10
Great hotel to travel with kids
Pros:

Top location,great atmos..phere,
We had a suite ,so it was very spacious, my little 3 year old could run around the whole place..
Hotel was clean and the noise from the streets were kept at bay..
The best part was the breakfast..
Me and my family are Tea people ..Chef Sachin and Chef Manoj made sure the tea (masala tea ,) was fantastic and made on the point crispy dosa for my toddler ..each day of our stay (10 days)
Highly recommend for Indian families travelling with kids .

2026-07-26 via Tripadvisor
J
Jassim solo_traveller ae
8
Pros:

Good hotel

Cons:

Breakfast food

2026-07-23 via Nuitee
W
WorldTaveller_12 Solo travel Zurich
10
A great place to spend some time!
Pros:

I m a regular guest at the Westin Grande Sukhumvit. Always nice to come back. The location is very good, very central (if this term can be applied to Bangkok ;-). The General Manager, Mr. Robert Wittebrood is a great and excellent manager, a great leader for many years. And this shows especially by his leading personnel. Would like to mention this time Mr. Emre R.M and Mr. Ae. Thery provided excellent service. The executive lounge provides good service and quality.

2026-07-22 via Tripadvisor
B
bryancZ4692HH Business
10
Consistently Exceptional Service — My Go-To Hotel in Bangkok
Pros:

Whenever I travel to Bangkok for business, The Westin is always my hotel of choice, and once again, I was not disappointed. The service is consistently fantastic, and the team always makes each stay comfortable and effortless.

A special mention and sincere thanks to Denis at Reception for his exceptional assistance during my recent stay. I had to make some last-minute transport arrangements, and he handled everything seamlessly, making the entire process completely hassle-free. I truly appreciated his attentiveness, efficiency and willingness to help.

It is this consistent level of genuine service that keeps me coming back to The Westin whenever I am in Bangkok. Thank you again for another wonderful stay.

2026-07-21 via Tripadvisor