The Westin Riverwalk, San Antonio

Hotels
•
Westin
9 (721 reviews)
420 West Market Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good service
Cons:
Outdated rooms
High parking fees
Maintenance issues

Categories

Cleanliness
8.7
Some guests mentioned issues with water damage and unsatisfactory maintenance of rooms.
Service
10
Most reviews highlighted excellent service, especially from valet staff and friendly front desk.
Location
10
Guests appreciated the great location near the River Walk and local attractions.
Room Quality
8.2
Multiple complaints about outdated and damaged rooms.
Amenities
9.2
Provided basic amenities; however, there were suggestions for improvements.
Value for Money
7.7
Guests feel the price is too high for the condition and quality of rooms and services.
Food and Beverage
8.2
Mixed reviews; some enjoyed the food while others found it to be lacking.
Overall Experience
10
Despite some issues, many guests had a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:10

Property Description

Luxury Hotel on the San Antonio Riverwalk

Italian Dining Experience
Indulge in exquisite Italian cuisine at Zocca Restaurant and Bar, offering a sophisticated dining experience indoors or on the riverfront patio. Don't forget to savor a delicious breakfast available exclusively on weekends.

Relaxing Outdoor Pool
Unwind by the outdoor pool, offering a refreshing retreat after a day of exploring the vibrant city. Enjoy the serene ambiance and soak up the sun while being just minutes away from the bustling city center.

Modern Comforts
Experience modern luxury in each room with a 42-inch flat-screen TV and Starbucks coffee-making facilities. Enjoy the convenience and comfort of these amenities during your stay at The Westin Riverwalk, San Antonio.

Book now for an unforgettable stay at our riverside oasis!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 51 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 16.25 per 24 hours.

Location

Guest Reviews

9
Based on 721 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 8.2
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 10
T
Teddy • couple • us
10
N/A
Pros:

Yes

Cons:

Right at the river

2026-01-31 • via Nuitee
M
MAHURYCE • solo_traveller • us
8
2026-01-23 • via Nuitee
G
Gloria Cristina • family_with_children • pr
10
In general, our was excellent.
Pros:

Location.

Cons:

Water coming out from the shower.

2026-01-20 • via Nuitee
D
Dounia • couple • us
10
2026-01-20 • via Nuitee
A
Ann • extended_group • us
3
Won’t stay there again.
Pros:

Not a thing

Cons:

Hotel needs a severe update. $60 a night for valet parking is ridiculous. Rooms are very outdated. Bathrooms need more amenities. Need no slip bath mats and exhaust fans. Location to river walk is at one end. Pricing is outrageous for condition of rooms. Breakfast is way too expensive!

2026-01-20 • via Nuitee
R
Ronald • couple • us
5
2026-01-20 • via Nuitee
J
J7470TDsp • Family
10
Cozy Stay at The Westin
Pros:

We had an amazing experience at the Westin in San Antonio. Our room was very clean, and the beds were comfortable. We all slept so well. Every staff member was kind, and helpful. Irene at the front desk made us feel very welcome, and she made my daughter feel so special for her birthday. The location was great, convenient to restaurants and the River Walk. Thank you, Westin!

2026-01-19 • via Tripadvisor
J
Javier • solo_traveller • us
3
Last resort stay hotel, aviod if you can.
Pros:

Hotel had the basics. Nothing special.

Cons:

Was given key my room after 30 minutes of waiting to check in, ( unacceptable) and when i went to get into room the door hardware was falling apart, took pieces to the front desk and was give. another room, then the second room i was given had a broken AC, finally the third room was ok, but the bathroom sink faucet was clogged and the faucet handle was hard to move and couldn’t adjust properly. The shower temperature was not adjustable and was just warm water.
After all that no one ever contacted or followed up, poor service and poor maintenance in this hotel. The staff needs a major talk to have better attitude towards guests.

2026-01-19 • via Nuitee
M
Michael • family_with_children • us
7
Great hotel but a bad room.
Pros:

The hotel was really beautiful but my room was horrible.

Cons:

The room had water damage on the ceiling and the crown molding was falling off with mold.

2026-01-19 • via Nuitee
L
Lisa • couple • us
6
Pros:

Location, staff friendliness, amenities

Cons:

We stayed for 5 days. There were two days we had to ask for fresh towels. Our bedding was made but never changed. Parking was over the top expensive at $60/day.

2026-01-19 • via Nuitee
D
David • solo_traveller • us
10
2026-01-18 • via Nuitee
R
robertcR2576LP • Business
10
Excellent Service At Valet
Pros:

Service was excellent. Jay M, Rachael, Chance, Arturo, and Karmari were fantastic. Can’t say enough good things about all of them.

2026-01-15 • via Tripadvisor
C
Compass401263 • Couples
6
BEWARE
Pros:

I seriously don’t believe half of these reviews. Yes the location is great and it’s nice enough but nowhere in ANY reviews does anyone mention the terrifying elevators. Only two of them were operable and even those made loud squeaky noises that you could hear in the lobby. And when the door closed they jammed together when they closed. Some people were so scared they would walk up the stairs. No one came to fix the elevators during the entire FIVE days we stayed.
The New Year’s Eve dinner we unfortunately signed up for was a joke.Don’t get me wrong the waiters were working their tails off but the food was awful. The bar service was no better. Stay Away at least until they repair the elevators.

2026-01-15 • via Tripadvisor
O
Osiel • couple • us
10
Pros:

Perfect

2026-01-13 • via Nuitee
E
Edward • couple • us
9
2026-01-13 • via Nuitee
W
WisconsinSisters • Family • Crivitz, Wisconsin
10
Fantastic, beautiful and fun trip
Pros:

My sister and I went to San Antonio Riverwalk early December. We stayed at Westin on the Riverwalk. Beautiful time to go with the extra Christmas lights on the Riverwalk. It’s beautiful without the extra lights however it made the Riverwalk stunning. We not only enjoyed the Riverwalk, we visited the Alamo, ate at The Chart House in the Towers of Americas and enjoyed a fantastic dinner and beautiful view of the city, went to The Botanical Garden, Historic Market Square, Pearl District, King William Historic District, San Fernando Cathedral … just to name a few. We ate and drank at so many restaurants and enjoyed fantastic food and brews! Westin was the perfect location. Walked everywhere, no car needed. Beautiful, exciting and fun city. We will be visiting again during the Holiday light season.

2026-01-09 • via Tripadvisor
P
Passport574816 • Business
10
Comfortable, Nice, Safe
Pros:

Staff was very nice, the accommodations and location are lovely. I’m so grateful to Jay, Faustino, Chance and Rachael for keeping my car safe during my stay!

2026-01-08 • via Tripadvisor
F
Fabian • couple • us
8
2026-01-06 • via Nuitee
R
Ramiro • couple • co
8
2026-01-05 • via Nuitee
J
James • couple • us
9
2026-01-02 • via Nuitee