The Westin Riverwalk, San Antonio

Hotels
•
Westin
9 (804 reviews)
420 West Market Street , San Antonio , US
+1 210-224-6500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good service
Cons:
Outdated rooms
High parking fees
Maintenance issues

Categories

Cleanliness
8.7
Some guests mentioned issues with water damage and unsatisfactory maintenance of rooms.
Service
10
Most reviews highlighted excellent service, especially from valet staff and friendly front desk.
Location
10
Guests appreciated the great location near the River Walk and local attractions.
Room Quality
8.2
Multiple complaints about outdated and damaged rooms.
Amenities
9.2
Provided basic amenities; however, there were suggestions for improvements.
Value for Money
7.7
Guests feel the price is too high for the condition and quality of rooms and services.
Food and Beverage
8.2
Mixed reviews; some enjoyed the food while others found it to be lacking.
Overall Experience
10
Despite some issues, many guests had a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:10

Property Description

Luxury Hotel on the San Antonio Riverwalk

Italian Dining Experience
Indulge in exquisite Italian cuisine at Zocca Restaurant and Bar, offering a sophisticated dining experience indoors or on the riverfront patio. Don't forget to savor a delicious breakfast available exclusively on weekends.

Relaxing Outdoor Pool
Unwind by the outdoor pool, offering a refreshing retreat after a day of exploring the vibrant city. Enjoy the serene ambiance and soak up the sun while being just minutes away from the bustling city center.

Modern Comforts
Experience modern luxury in each room with a 42-inch flat-screen TV and Starbucks coffee-making facilities. Enjoy the convenience and comfort of these amenities during your stay at The Westin Riverwalk, San Antonio.

Book now for an unforgettable stay at our riverside oasis!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

9
Based on 804 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 8.2
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 10
A
Ashley • family_with_children • us
10
Pros:

Close walk to everything

2026-10-13 • via Nuitee
T
Tom • couple • us
10
I’ll be back again
Pros:

The location and the beautiful appearance of the lobby and helpful staff

Cons:

Only complaint was the sliding door to the balcony was very hard to operate

2026-10-13 • via Nuitee
L
lisa • couple • us
7
2026-10-10 • via Nuitee
M
madeleine • couple • us
1
worst ever
Pros:

nothing

Cons:

everything especially the staffs

2026-10-08 • via Nuitee
C
christi • family_with_children • us
10
2026-10-07 • via Nuitee
T
Tlisa318 • solo_traveller • us
10
2026-10-07 • via Nuitee
E
Eva • couple • us
8
2026-09-19 • via Nuitee
K
Karla • couple • us
10
Maravillosa
Pros:

Las camas súper cómoda, la vista agradable, la atención de la recepción impecable

2026-09-18 • via Nuitee
P
Porshae • family_with_children • us
10
he facilities and the staff was wonderful. Whatever I needed concierge and the operator came quick!
Pros:

everything!

Cons:

High valet prices

2026-09-16 • via Nuitee
M
Maria • extended_group • us
9
Ami y Ami familia lsguto casi siempre reservamos ahí es muy bonito
Pros:

Todo

2026-09-09 • via Nuitee
A
AmyF42 • solo_traveller • us
6
2026-08-28 • via Nuitee
J
Jorge • couple • pr
10
Great
2026-08-20 • via Nuitee
J
Juanita • couple • us
8
2026-08-15 • via Nuitee
G
Gina • solo_traveller • us
10
2026-08-06 • via Nuitee
D
Decker • couple • us
9
Cons:

Parking was expensive

2026-08-02 • via Nuitee
S
Sandra • solo_traveller • us
1
Would definitely not be staying here.
Pros:

Would not stay at this property again.

Cons:

Room was dirty with empty beer bottles on our balcony. Was not cleaned. Never got room serviced even though I called 3 times to get our room cleaned.

2026-07-20 • via Nuitee
J
Jamison • couple • us
9
2026-07-10 • via Nuitee
C
Coronell Pimienta • couple • us
10
2026-07-07 • via Nuitee
6
643diamondm • Couples
2
Horrible
Pros:

Found this Hotel online before we booked our weekend vacation ( looked nice ) . Ended up arriving to our room & immediately noticed it wasn’t clean . Every single drawer in the room pulled out , carpet dirty stains everywhere, bathroom tub filthy ( ring still around it ) , only thing they did was make the bed . Requested to pay for a different room , she said she upgraded me to a studio suite . Get to the studio & it’s ALSO DIRTY . Bathroom floor dry spotted , drains in shower & at sink flooded & takes a while for the water to go down literally standing in dirty water as you shower, mold in corner of shower ,stain by the handle you can’t even wipe off, tv remote no batteries & once again a filthy carpet .i also have videos of the mold but you can only post pictures here .This was a motel experience at a high price !!! I will never book here again .

2026-06-29 • via Tripadvisor
C
Calove619 • Couples • San Diego, California
6
Great location but I hope the other rooms are nicer than room 1538
Pros:

The location is great, staff is friendly, and common area of the hotel are very nice. Unfortunately our room was in very bad shape. From the smell of must to stained carpet, peeling paint, towel rack falling out of the wall, dirty walls, and easily the most disgusting amount of dust accumulated in the light above the bathroom sink.

I did receive 5k points when I brought up the light however it took asking for a manager after asking the front desk to get it cleaned.

2026-06-28 • via Tripadvisor