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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Heated pool
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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ATM/banking
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Front desk (limited hours)
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Express check-in
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Secured parking
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxury Hotel on the San Antonio Riverwalk
Italian Dining Experience
Indulge in exquisite Italian cuisine at Zocca Restaurant and Bar, offering a sophisticated dining experience indoors or on the riverfront patio. Don't forget to savor a delicious breakfast available exclusively on weekends.
Relaxing Outdoor Pool
Unwind by the outdoor pool, offering a refreshing retreat after a day of exploring the vibrant city. Enjoy the serene ambiance and soak up the sun while being just minutes away from the bustling city center.
Modern Comforts
Experience modern luxury in each room with a 42-inch flat-screen TV and Starbucks coffee-making facilities. Enjoy the convenience and comfort of these amenities during your stay at The Westin Riverwalk, San Antonio.
Book now for an unforgettable stay at our riverside oasis!
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 51 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 16.25 per 24 hours.
Location
Guest Reviews
I attended a conference at the Westin Riverwalk. Due to my own mistake, I had my conference items sent to the hotel on the wrong date. David at the Westin was awesome. He worked with my company to have the package sent to me even after it arrived at the Westin after the conference. I appreciate the customer service and how they worked with us to make sure the package was delivered correctly!!! Thank you David!!!!!
Amanda was 100% comprehensive with a problem I had: a package that I ordered was opened and stolen by someone at the front desk.
Pillows were extremely unpleasant.
I ordered a package from Amazon and the day I checked in and asked for the package a small stature woman with black short hair and asian like features gave me my package but it was just an empty bag that showed it had been opened by someone. When I asked to check the cameras or ask security this woman told me that she wouldnt do that because it wasnt possible and that the package was surely opened by Amazon. She started treating me condescendingly and rude so I told her that I wanted to speak to someone else and she just left. A woman named Amanda told me she heard how the other woman had spoken to me so she apologized and told me that she would submit to my room a credit for the value of the package that was stolen so that I could spend it in room service. I had to order and pay for my package again and when the second package arrived the guy from the front desk told me that he didnt know about any packages and that he didnt have the phone to contact anyone so this only made me believe more that the first package was surely stolen by someone at the front desk. I sat down and waited for someone else to help me and a guy which I dont remember his name asked me so I told him everything and told me he was really sorry about all the trouble and that he would call my room when he found my second package. Later my second package was handed to me by this second guy that seemed to me had the same level of authority that Amanda had.
We were checking out very early so we asked the room service guy if we could pre order breakfast to go and he told us no problem but later on he came back and told us the guys from the front desk didnt allow it so this summed up to the problems with my packages made my stay somewhat unpleasant all because of the people at the front desk.
- Valet costs $71 and took 30 mins to get my car
- Front Desk agent did not walk me through onsite amenities or area recommendations
- Hotel decor was clean but very dated
- Bellboys were rude
Probably the worst Marriott experience I've had. Not a horrible hotel. Just a very very very subpar hotel thats a bit pricey.
Nice hotel. Very comfortable room. Good bed and bedding. Great location on the Riverwalk. Only one minor complaint is valet parking was $67 per day. You can public park across the street for less if you want.
Do not allow them to place you in Room 401.
It must have been a business office and then converted to a room. The shower attachment leaked very loudly the entire time. There were NO visits for towels and toilet paper restock. The room was dark, dingy and depressing.
Dear Westin Riverwalk,
We loved your hotel, but most of all we loved your staff -- Bri, Jacob, James, and Jenny! (Kenny). They were so welcoming, kind, and professional. Seeing and meeting them on all three days we stayed there, everyone greeted us with a smile and positive attitude, and their service was spectacular. We cannot say enough about the staff! It is a testament to the management that your staff really enjoys their job and treats the guests so well! Thank you so much! We also really enjoyed the hotel, the location as it was perfect, and the overall feel of the hotel, rooms, and much more! Plus, even the Valet staff (run by a woman --sorry I don't remember her name) was on time, punctual, and positive. Also, the front desk staff had the same positive attitude. Kudos to The Westin Riverwalk. It was our second stay there, and we will be returning there next time as it is starting to feel like our home away from home!
Colby is such a rockstar! He made me feel like part of the family. Colby is a great ambassador for the brand and makes me feel confident that I’ve selected the correct brand for my hotel loyalty.
Colby was simply amazing but I know that Bri was horribly rude. I would come back if I knew she wouldn’t be there and Colby would handle thing.
Your guide to the flawless travel experience
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