Sleep Inn & Suites Cross Lanes - South Charleston

Hotels
•
Sleep Inn
8.8 (458 reviews)
15 Goff Crossing Drive , Charleston , US
+1 304-776-7711

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent breakfast
Clean rooms noted by many guests
Good location near restaurants and highway
Large parking and convenient location
Good value for several guests
Cons:
Old or uncomfortable beds / pillows
Room maintenance issues (noisy AC, broken ceiling tiles, lights out)
Pool maintenance and no hot tub as pictured
Occasional smoking odor / housekeeping lapses
Parking security concerns
Occasional room assignment or amenity mismatches (wrong bed size, no freezer)

Categories

Cleanliness
8.3
Generally reported as clean in multiple reviews, though some guests noted issues (smell of smoke in one room, sheets not changed for one stay, pool/ceiling repairs needed).
Service
9.7
Staff repeatedly described as very friendly and helpful (mentions of specific staff like 'Meg' and numerous positive service comments).
Location
9
Location praised frequently (close to restaurants, Cracker Barrel, walking distance to amenities, convenient to highway).
Room Quality
7.2
Multiple complaints about beds (old, hard, lumpy), some maintenance issues (noisy AC, broken ceiling tiles, wrong bed size, light over toilet out), and some rooms described as outdated.
Amenities
8
Amenities are present but mixed: breakfast and pool available, but pool maintenance and lack of hot tub/poor pool upkeep and parking security were noted by guests.
Value for Money
8.8
Several guests felt the price matched expectations and called it good value; a minority strongly disagreed and felt it was overpriced.
Food and Beverage
9.9
Breakfast repeatedly praised as excellent and a key reason for choosing the property; many reviews highlight a plentiful, strong breakfast offering.
Overall Experience
9.5
Overall stays described as good to very good by many guests, with several saying they'd stay again despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
The Sleep Inn & Suites hotel, just off Interstate 64, offers easy access to nearby attractions like Mardi Gras Casino & Resort and downtown Charleston.

Full-Service Amenities
Enjoy complimentary Morning Medley Hot Breakfast, high-speed Internet, local calls, newspaper, and coffee. Stay active in the exercise room or host meetings in the available meeting room.

Well-Appointed Rooms
Relax in comfortable guest rooms with amenities like cable TV, iron, hairdryer, and some with whirlpool tubs. Upgrade to rooms with microwaves and refrigerators for added convenience.

Book now to experience a comfortable stay with us at Sleep Inn & Suites in Cross Lanes, WV.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Guest Reviews

8.8
Based on 458 reviews
Cleanliness: 8.3
Service: 9.7
Location: 9
Room Quality: 7.2
Amenities: 8
Value for Money: 8.8
Food and Beverage: 9.9
Overall Experience: 9.5
L
Luisa • couple • co
7
2026-10-30 • via Nuitee
C
Caitlin • couple • us
8
2026-10-30 • via Nuitee
S
Shannon • couple • us
10
I might stay again if the bed is New
Pros:

The staff and the breakfast p

Cons:

The beds were old and uncomfortable

2026-10-23 • via Nuitee
J
Joe • extended_group • us
9
Pros:

Large Parking Lot Out Back. Quiet.

2026-10-19 • via Nuitee
C
Christina • couple • us
5
2026-10-18 • via Nuitee
C
Carol • couple • us
10
Cons:

Had asked for first floor but had to take second floor.

2026-10-16 • via Nuitee
W
WAYNER • couple • co
9
West Virginia y sus paisajes
Pros:

La habitación espaciosa y con buenas camas y un baño amplio.

Cons:

El parking no tiene buena vigilancia

2026-10-12 • via Nuitee
J
Joanne • family_with_children • us
10
Pros:

The breakfast was excellent, and this is one of the reasons that we decided to stay at this property. So many places have pared down the breakfast, and we read the reviews and if the breakfast is rated highly, we will always select that as our choice.

2026-10-09 • via Nuitee
R
Richard • extended_group • us
8
2026-10-08 • via Nuitee
T
Tania Ristagno • couple • us
10
Pros:

Meg at the desk was awesome! The place was CLEAN! The room was HUGE!

2026-09-14 • via Nuitee
M
Michelle • couple • us
10
Overall it was a good stay and we would consider staying there again.
Pros:

The location next to Cracker Barrel is great. The staff was very friendly.

Cons:

Wish the refrigerator had a freezer. The light over the toilet was out.

2026-09-10 • via Nuitee
A
Axel • couple • de
9
Empfehlenswert
Pros:

Das Hotel liegt sehr ruhig. Zwei Restaurants befinden sich in unmittelbarer Nähe und sind bequem zu Fuß erreichbar. Für Einkäufe ist ein Auto erforderlich. Der innenliegende Pool bietet eine angenehme Möglichkeit zur Erholung. Das Frühstück ist typisch „Amerikanisch“, das muss man wissen. Für uns völlig in Ordnung, da wir es anders nicht kennen.

Cons:

Der Pool hätte etwas gepflegter sein können. Auch haben wir Auflagen für die wenigen Liegestühle vermisst.

2026-09-08 • via Nuitee
M
Moore • couple • us
10
2026-08-27 • via Nuitee
D
David • solo_traveller • us
10
2026-08-26 • via Nuitee
N
Nikki • couple • us
4
Fine option, better than camping
Pros:

I liked the location it was close to several restaurants and amenities. The staff was nice!

Cons:

Several things were old, like the pool have broken ceiling tiles that were falling in the pool. My room was nice, I booked a queen bed and I 100% got a full, it was really old and lumpy. The cleaning services also only brought new towels they never changed the sheets.

2026-08-25 • via Nuitee
K
Kelly • family_with_children • us
9
Pros:

I thought the staff were very nice. The rooms were clean, and I think the cost was reasonable.

Cons:

Other than someone had smoked in my room
, which was not the hotel’s fault, the stay was great. They were willing to put me in a room they had left that was available, but I didn’t want to downgrade. I just used Febreeze.

2026-08-14 • via Nuitee
D
David • couple • us
10
Wonderful room and breakfast!
2026-08-06 • via Nuitee
H
Hossana • family_with_children • us
9
Everything was clean and in working condition. The loud sound coming from our room’s AC unit was annoying. The po ceilin
Pros:

It was clean.

Cons:

There were some visible things that need repair. Our AC unit was making a loud sound. The ceiling in the room with indoor pool needs many repairs.

2026-08-02 • via Nuitee
L
Lee • couple • us
8
Location perfect for trackers and nice clean room.
Pros:

Room clean and well appointed. Location in walking distance to restaurants and close to highway and plant of ample parking

Cons:

There was no hot tub as seen in pictures. Breakfast had lots of choices but just mediocre in taste. Dry food. Hard bed.

2026-07-23 • via Nuitee
D
Danay • couple • us
5
Pros:

The breakfast was good and the room was clean but a bit outdated. The price matched my expectations.

Cons:

I booked a King suite and wasn't given that upon my arrival.

2026-07-22 • via Nuitee