Sleep Inn & Suites Cross Lanes - South Charleston

Hotels
Sleep Inn
9.4 (611 reviews)
15 Goff Crossing Drive , Cross Lanes , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast
Clean and comfortable rooms
Great location
Cons:
Inconsistent cleanliness in some areas
Limited variety in breakfast
Shower accessibility issues

Categories

Cleanliness
8.44
Mixed feedback on cleanliness, with mentions of a disgusting shower floor and slightly worn carpets.
Service
9.91
Staff received consistent praise for being friendly and helpful.
Location
9.45
Multiple reviews highlighted the convenience and accessibility of the location.
Room Quality
9.4
Rooms were described as clean and comfortable, with some mentions of firmness in bedding.
Amenities
8.93
Some issues noted with breakfast variety and dryer availability, but generally positive.
Value for Money
9.79
Considered a good value, especially for the price.
Food and Beverage
9.44
Breakfast received high praise for quality and variety.
Overall Experience
9.81
Overall positive experiences with a desire to return highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:25

Property Description

Convenient Location
The Sleep Inn & Suites hotel, just off Interstate 64, offers easy access to nearby attractions like Mardi Gras Casino & Resort and downtown Charleston.

Full-Service Amenities
Enjoy complimentary Morning Medley Hot Breakfast, high-speed Internet, local calls, newspaper, and coffee. Stay active in the exercise room or host meetings in the available meeting room.

Well-Appointed Rooms
Relax in comfortable guest rooms with amenities like cable TV, iron, hairdryer, and some with whirlpool tubs. Upgrade to rooms with microwaves and refrigerators for added convenience.

Book now to experience a comfortable stay with us at Sleep Inn & Suites in Cross Lanes, WV.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Guest Reviews

9.4
Based on 611 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.79
Food and Beverage: 9.44
Overall Experience: 9.81
K
Kelly family_with_children us
9
Pros:

I thought the staff were very nice. The rooms were clean, and I think the cost was reasonable.

Cons:

Other than someone had smoked in my room
, which was not the hotel’s fault, the stay was great. They were willing to put me in a room they had left that was available, but I didn’t want to downgrade. I just used Febreeze.

2026-08-14 via Nuitee
D
David couple us
10
Wonderful room and breakfast!
2026-08-06 via Nuitee
H
Hossana family_with_children us
9
Everything was clean and in working condition. The loud sound coming from our room’s AC unit was annoying. The po ceilin
Pros:

It was clean.

Cons:

There were some visible things that need repair. Our AC unit was making a loud sound. The ceiling in the room with indoor pool needs many repairs.

2026-08-02 via Nuitee
L
Lee couple us
8
Location perfect for trackers and nice clean room.
Pros:

Room clean and well appointed. Location in walking distance to restaurants and close to highway and plant of ample parking

Cons:

There was no hot tub as seen in pictures. Breakfast had lots of choices but just mediocre in taste. Dry food. Hard bed.

2026-07-23 via Nuitee
D
Danay couple us
5
Pros:

The breakfast was good and the room was clean but a bit outdated. The price matched my expectations.

Cons:

I booked a King suite and wasn't given that upon my arrival.

2026-07-22 via Nuitee
N
Nikki couple us
5
2026-07-20 via Nuitee
S
Stephen couple us
9
Room was spacious and clean. Great breakfast with several options.
2026-07-19 via Nuitee
D
Danielle family_with_children us
7
2026-07-13 via Nuitee
K
Klont solo_traveller us
8
Pros:

Staff very nice!

Cons:

Phone charger on the table lamp did not work. Wanted to go swimming from 9pm to 10 pm, but there were kids still in the pool that late!

2026-07-13 via Nuitee
J
Jeri solo_traveller us
7
Cons:

Bed was very hard

2026-07-06 via Nuitee
L
Love solo_traveller us
10
2026-07-04 via Nuitee
L
Lori couple us
10
2026-07-04 via Nuitee
K
Karen solo_traveller us
10
Great place to stay!
Pros:

Staff is great, very friendly & helpful. Property is nicely kept up & clean. Good value for the price. The free breakfast is awesome, lots of choices & the hot foods are great.

Cons:

The heating & air unit was noisy but that's quite common. Nothing we couldn't handle.

2026-07-03 via Nuitee
L
Laura couple us
8
Pros:

Wonderful place and super great staff. One of the best breakfast I have seen

Cons:

The bed and pillows were terrible! Otherwise was awesome!

2026-07-02 via Nuitee
T
Tonya couple us
1
Pros:

Nothing over rated and way over priced !!!
Never staying here again!!!
Could have rented a room way cheaper and way cleaner and in better location then this so never again

Cons:

I didnt like anything

2026-06-29 via Nuitee
H
Holly couple us
8
Clean stay crap breakfast
Pros:

Easy to find off the interstate and next to a Cracker Barrel

Cons:

The breakfast was crap. I went down 30 min after it started there was 1 piece of toast 1 English muffin and 2 bagels 1 bland cereal no hot tea just coffee it’s about the worst breakfast I was ever offered

2026-06-24 via Nuitee
A
azizo269 Family Morganton, North Carolina
2
Unsanitary rooms with rude management
Pros:

This hotel lacks sanitation of rooms are very unclean , addressed with manager and they decided to throw me out for showing them the unacceptable conditions of the room and the owner called me up and using profanity!!
Reviews claiming it’s a nice place aren’t really not looking for the truth or just unaware. There is no hospitality and the staff management are rude and blame the customer for their inadequacies. These pictures are a clear reality of giving you a unfit room as well as a poor breakfast experience at this motel,,,,,No customer satisfaction much less apology or guarantee as per their own policy even when reported immediately,,,,,avoid this motel at all costs,,,,take a look at what breathing would be like thru such filters ,,,,,

2026-06-23 via Tripadvisor
S
sara solo_traveller us
10
Stay here
Pros:

Deer the rhe back yard, and perfect temp pool

Cons:

Na

2026-06-22 via Nuitee
S
sara solo_traveller us
10
Pros:

Great breakfast

Cons:

Na

2026-06-22 via Nuitee
D
David couple us
9
2026-06-21 via Nuitee