SpringHill Suites Boca Raton

The staff that checked us in wonderful and professional. One of them use to life in New Jersey same town as my husband and brother in law. Within blocks from each other. You have an outstanding staf. Will book again when in the area.

Staff is great and location is good

It was close to where we needed to be.
The facilities were good, the breakfast was wholesome and filling.

1-Star Review – SpringHill Suites Boca Raton

This hotel is in unacceptable and potentially unsafe condition.

There is a strong, persistent smell of smoke throughout the building. The air quality is so poor in certain hallways that your eyes literally burn while walking to your room. There are visible signs of moisture damage and what appears to be mold. Breathing inside this property feels unhealthy.

The elevators break down repeatedly and feel unsafe when they are operating. During our stay, they were unreliable and clearly not properly maintained. Fire alarms went off. Hallways were loud, chaotic, and uncontrolled.

Cleanliness is a major issue. The rooms are small, worn down, and poorly maintained. This isn’t “dated.” It’s neglected. The entire property feels like it has been allowed to deteriorate without oversight.

Management was dismissive when concerns were raised. There was no urgency, no accountability, and no meaningful effort to correct serious issues.

We were booked for three nights and left early because staying there felt unsafe and unhealthy.

This property does not meet basic standards of cleanliness, maintenance, or safety. If you are traveling to Boca Raton, choose another hotel.

I highly recommend you choosing another hotel no hot water didn’t want to compensate me. The manager. Jason is a liar and all of the team likes to play games. They hang up the phone. They treat you with disrespect. They tell you that they’re gonna give you another opportunity that to fix it and then the team plays games with you. Highly recommend somebody choosing a different hotel than this one Marriott does not help the matter either they will not compensate you for anything different. You should probably choose a Hilton or somewhere else than Marriott or the Springhill one in Boca Raton.

Not everything about this property is bad. There is plenty of parking, shared between this hotel and the adjacent Town Place Suites, which appears to be managed by the same company. The breakfast buffet is also good- a nice range of options. I was worried that the proximity to I-95 would result in traffic noise, but that was not the case. The windows are two separate layers, with about a 3-inch gap, which provides adequate noise insulation for the traffic. But, as the front desk readily admits, the trains that pass very nearby create noise that penetrates the noise-insulating windows.

Now for the bad news. When we checked in, we were assigned room 222. My Titanium Elite profile indicates a preference for higher floors and in a 5-story property, the second floor is NOT a higher floor. When we went to the room I was appalled. It was very small, and the layout was terrible. Most noticeable, immediately, was the tiny space between the end of the bed and the wall that forms one end of the (open) closet. I immediately went back to the front desk and complained. I was told that all the rooms were the same. The front desk staff apologized and admitted that the design was terrible, an unfortunate result of a botched renovation.

I soon learned that the assertion that all rooms were the same was not true! I inspected the emergency evacuation plan for the hotel and discovered that floors 2-5 each have several rooms (12) that extend further than the one we were assigned (see attached photo of the floor plan). When I returned to the front desk and noted this obvious discrepancy with what I had been told, I was assured that the different layout was trivial. I asked to examine one of these rooms and was told that they were all occupied, something I was unable to verify. That may have been true, but the way the front desk staff interacted with me made me believe they might be lying, again.

We were unable to move to another property on such short notice, i.e., Valentine’s Day weekend! So, we had to endure this terrible room for 3 nights. The bathroom illustrates another example of poor workmanship. As the attached photo shows, the shower head pipe curves in a way that does not allow the collar to meet the wall. The only drawers for storage in the room are a plastic case (see photo) near the desk, not in the bedroom area. The space between the end of the bed and the end of the (open) closet area is about 14 inches! The small refrigerator near the desk has no doors on the space where it sits. The photo below shows the hingers where a pair of doors should be but there are no doors.

Marriott should be embarrassed to have a property of this terrible quality as part of their portfolio. The afternoon front desk staff was obnoxious, at best, also a bad reflection on the otherwise fine Marriott name.

Preço

The staff at the front desk were excellent!

Las habitaciones son maravillosas, la ubicación es perfecta, los baños muy limpios y el desayuno mucho mejor que otros!