Staybridge Suites Lubbock-University Area by IHG

Hotels
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Staybridge Suites
7.2 (218 reviews)
2515 19th Street , Lubbock , US
+1 806-765-8900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
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Review Highlights

Pros:
Good location / proximity to university
Friendly check-in staff
Pool
Comfortable bed (for some guests)
Reasonable price for certain stays
Cons:
Rooms reported as dirty, stains and unpleasant smells
Breakfast issues: limited variety, not fresh, items ran out
Inconsistent housekeeping and room cleanliness (stains, crumbs)
Some guests experienced uncomfortable beds or small showers
Management/staff unresponsive in some cases (charged for wrong date, unbothered by complaints)
AC and room temperature problems for at least one guest
Moldy shower mat reported

Categories

Cleanliness
5
Multiple guests reported dirty rooms, stains and crumbs on sofa bedding, unpleasant smells and a generally rundown/unclean appearance.
Service
8.1
Mixed but leaning positive: friendly check-in staff and helpful individuals were noted, though some guests reported unhelpful management and inattentive breakfast staff.
Location
9.2
Frequently praised for its location and proximity to the university; location considered a primary positive of the property.
Room Quality
6.8
Mixed room experiences: some guests found beds comfortable while others noted uncomfortable beds, stained pullout sofas and a somewhat small shower.
Amenities
8.7
Pool and basic amenities are appreciated (pool specifically called out); however breakfast service had issues (see Food and Beverage).
Value for Money
6.5
Several guests felt the property did not fully meet expectations for the price paid and could be held to a higher standard.
Food and Beverage
5.7
Breakfast received repeated complaints: limited variety, not fresh, items (waffle batter, coffee) ran out and staff were inattentive at times.
Overall Experience
7.6
Mixed overall: strong location and some friendly staff/amenities improved stays, but cleanliness, breakfast and inconsistent service/management issues negatively impacted several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Amenities
Located at the entrance of Texas Tech University, Staybridge Suites Lubbock offers a prime location along Highway 62. Guests can enjoy a breakfast buffet, relax in the outdoor pool with a hot tub, and make use of the on-site convenience shop.

Comfortable Suites with Modern Features
The guest suites at Staybridge Suites Lubbock are well-equipped with full kitchenettes, free Wi-Fi, cable TV, and a video game console. The rooms feature classic wood furnishings, a cozy seating area with a sofa bed, and a functional work desk.

On-Site Facilities for Relaxation and Productivity
Guests can unwind by cooking out on the hotel barbecue grill, indulging in complimentary light meals and beverages at the nightly manager’s reception, or staying active at the 24-hour gym. Additionally, the hotel offers a 24-hour business center for added convenience.

Book your stay at Staybridge Suites Lubbock for a perfect blend of comfort and convenience during your visit to Lubbock!

Important information:

Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Guest Reviews

7.2
Based on 218 reviews
Cleanliness: 5
Service: 8.1
Location: 9.2
Room Quality: 6.8
Amenities: 8.7
Value for Money: 6.5
Food and Beverage: 5.7
Overall Experience: 7.6
L
Lori • family_with_children • us
7
Pros:

Location and bed were good.

Cons:

Was on bottom floor and had to rig the curtains so they would stay close. Working the TV was complicated. Worst breakfast I've ever had at a hotel. Not much variety, fruit had weird coating, egg patty was cold, juice was way watered down.

2026-11-03 • via Nuitee
B
Brian • couple • us
1
Hotel was over booked did not have a room for me
2026-10-13 • via Nuitee
M
Mundo • solo_traveller • mx
9
Pros:

La ubicación y la atención del personal

Cons:

Creo que pueden variar el desayuno, siempre es lo mismo

2026-09-08 • via Nuitee
B
Blanca • family_with_children • us
2
Dont stay at this place it’s so disgusting
Pros:

Nothing

Cons:

Dirty and smells terrible

2026-08-31 • via Nuitee
J
Julie • family_with_children • us
4
Pros:

I only liked the location.

Cons:

Did not like breakfast as the food was not fresh. Also, when the waffle batter ran out at 9:15 I was told breakfast was about to close and did not get any new batter. The coffee also ran out and the staff working the breakfast was too busy watching her phone.

2026-08-26 • via Nuitee
L
Luis • solo_traveller • us
8
Pros:

The pool, the breakfast

Cons:

The bed wasn't comfortable and the shower was a somewhat small for my taste

2026-08-20 • via Nuitee
D
David • couple • us
6
Close to the university!
Pros:

Proximity to TTU

Cons:

Was not as nice as the price would suggest.

2026-08-16 • via Nuitee
G
Gabriel • couple • us
1
Was not welcoming at at
Pros:

I scheduled a stay for the wrong night. And they wouldn’t change the date and still charged me.

Cons:

Staff

2026-08-05 • via Nuitee
C
CLAUDIA • couple • us
10
2026-07-17 • via Nuitee
C
Crystal • family_with_children • us
2
Plenty of other nearby places to stay, choose one of them!
Pros:

Upon Check-in the young man that helped us was friendly.

Cons:

But upon arriving to the room, it was rundown and did not have a clean appearance. This hotel does not have double beds so we had to utilize the pullout couch as we were a party of 4. There were stains and crumbs all on the sofa and sofa bedding itself! We asked for new bedding and changed it all out ourselves. We were offered another room, but truthfully our confidence in it being clean properly were slim so we denied and made the best out of the situation. When we spoke to management the following morning, she seemed unbothered by our concerns.

2026-07-13 • via Nuitee
T
Theresa • solo_traveller • us
4
2026-07-09 • via Nuitee
J
jonathan • solo_traveller • us
4
For the price sure, but could be held to a higher standard.
Pros:

Bed very comfortable

Cons:

AC was off in the room. When we walked in the room was extremely hot and very uncomfortable especially being outdoors all day and wanting to come to your room that's cool but was not! We left for a few hours and lowered the AC. When we came back the ac was off again and was hot AGAIN!!!! The showers were meh with a moldy shower mat. Water was decent only. Fell asleep in the room and did not reach desired temperature and had to sleep with no blanket.

2026-06-23 • via Nuitee
C
Carolyn • couple • us
8
Pros:

Friendly, clean and reasonable.

2026-06-04 • via Nuitee
R
Ron • family_with_children • us
8
2026-05-30 • via Nuitee
L
Lourdes • solo_traveller • mx
10
2026-05-15 • via Nuitee
C
Carl • couple • us
8
Quick
Pros:

Breakfast was ok. Staff great.

Cons:

Breakfast was ok. HVAC controls didn't match temp. TV operation very confusing.

2026-05-04 • via Nuitee
K
Kim • couple • us
4
Pros:

How close it was to the stadium

Cons:

The bathtub was gross…. Needs to be replaced

2026-04-27 • via Nuitee
J
Joanne • couple • us
8
Pretty ok
Pros:

It was close to TT and was easy to visit with my granddaughter

Cons:

The only real flaw was that no matter what was done - we couldn’t get the tv to work

2026-04-24 • via Nuitee
D
Dwight • solo_traveller • us
4
I would have to say adequate. It served it's purpose for my trip.
Pros:

The staff was very friendly. They greeted me when I walked through the door. They provided me with the key and room information and explained the evening reception and breakfast.

Cons:

Room was dated, the couch was soiled, the TV didn't work. Water pressure in shower was terrible, paint pealing from the bathroom ceiling, the shower head needed to be cleaned or replaced to prevent water from spraying out of the tub enclosure. There was no bath mat for the tub which was extremely slippery.

2026-04-16 • via Nuitee
S
Sundar • extended_group • us
7
Improve your cleanliness and food options.
Pros:

Amenities

Cons:

Cleanliness. Please change your mop stick. The lifts were smelling bad and floor swiping. Waffle flour was sour. Was indeed an expired one.

2026-04-12 • via Nuitee