SANA Reno Hotel

Hotels
•
SANA Hotels
8.4 (3812 reviews)
Av. Duque D'Ávila, 195/197 , Lisbon , pt

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Noise from adjacent rooms
Inadequate heating control
Insufficient amenities

Categories

Cleanliness
8.03
Several reviews highlighted cleanliness positively, but mentions of insufficient bathroom cleaning showed room for improvement.
Service
8.8
Most reviews mentioned helpful and friendly staff, although there was a specific complaint about reception not providing requested items.
Location
9.04
Frequent praise for proximity to attractions, public transport, and restaurants.
Room Quality
7.99
Rooms described as clean and comfortable, but issues with noise and temperature control were reported.
Amenities
7.92
Positive mentions of breakfast and Wi-Fi, but concerns about limited amenities like a kettle and no control over individual heating/cooling.
Value for Money
8.48
Overall good value as indicated by several guests, despite some minor complaints.
Food and Beverage
8.53
Breakfast received multiple compliments for variety and quality.
Overall Experience
8.4
General satisfaction expressed in many reviews, with a few concerns about noise and service efficiency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:44

Property Description

Modern 3-Star Hotel with Rooftop Pool and Sauna

Convenient Location with Easy Access to Transportation

Located in the heart of Lisbon, SANA Reno Hotel offers a modern stay with a rooftop pool and sauna, just a short drive from the airport. With a Metro station right outside and walking distance to key landmarks and shopping centers, exploring the city is a breeze.

Comfortable Rooms and Family-Friendly Amenities

The hotel boasts comfortable rooms with convenient amenities, including connecting rooms for families. Guests can enjoy a buffet breakfast with fresh local products and order in-room service. The pool and lobby bar offer a relaxing spot for drinks and snacks.

Excellent Guest Services and Shuttle Service

With a 24-hour front desk, luggage storage, and room service, guests' needs are well taken care of. For added convenience, a shuttle service can be arranged for a fee. Experience a seamless stay at SANA Reno Hotel.

Important information:

Please note that a reservation of 10 or more rooms is considered a group reservation by the hotel.

Please note that, in this case, the hotel will charge 50% of the first night of the stay of each booked room on the credit card as a guarantee, 20 days before check-in. This amount is nonrefundable in case of cancelation.

One child from 0 to 3 years stays free of charge in a child's cot/crib.
One child from 4 to 8 years is charged EUR 20 per person per night in an extra bed.

One older child or adult is charged EUR 40 per person per night in an extra bed.

The maximum number of extra beds/children's cots permitted in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, you must provide another credit card or use another method of payment.

Please also note that the property will send guests a secure UNICRE link, to proceed with VISA or Mastercard payments.

Please note when booking more than 9 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 20 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3812 reviews
Cleanliness: 8.03
Service: 8.8
Location: 9.04
Room Quality: 7.99
Amenities: 7.92
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.4
P
Philippe • extended_group • fr
10
Un séjour idéal dans cet hôtel situé en face du métro avec possibilité d’aller directement au centre ville Rossio à pied
Pros:

La localisation, le petit déjeuner compris avec la nuit.

Cons:

Pas eu le temps de profiter de la piscine

2026-05-08 • via Nuitee
G
Gauthier • couple • fr
8
Bon sejour
Pros:

Super petit dej et emplacement bien

2026-05-08 • via Nuitee
K
Krzysztof • solo_traveller • pl
10
2026-05-08 • via Nuitee
C
Carina • couple • se
8
Väldigt trevligt hotell
Pros:

Mycket bra läge! Nära Metro. Fanns många trevliga restauranger på promenadavstånd. Väldigt trevlig personal. Skönt med pool och solstolar.
Skön säng. Stort rum och stort badrum. God frukost.

Cons:

Många flygplan från flygplatsen flög över hotellet så jag använde öronproppar för att sova gott

2026-05-07 • via Nuitee
F
Filipe • family_with_children • pt
5
Pros:

O pequeno almoço não era extraordinário. O melhor aspeto deste hotel é sem duvida a sua localização.

Cons:

O parque de estacionamento é impossível de ser utilizado como tal, talvez sirva para bicicletas e motociclos, deveriam retirar esta característica para não enganar futuros clientes. Os serviços disponibilizados são sumários, o bar e a cozinha deveriam ser reforçados.

2026-05-07 • via Nuitee
A
adam • couple • pl
7
2026-05-07 • via Nuitee
S
samira • family_with_children • ma
7
Assez bien
2026-05-04 • via Nuitee
D
DBrennan • solo_traveller • ie
8
Pros:

Perfect for what I needed on this business trip, close to the office but a good walk or train ride from the main tourist areas.

Cons:

Air con broke on my first day and wasn't fixed before I left. Not ideal 😞

2026-05-04 • via Nuitee
S
Saskia • couple • nl
8
2026-05-03 • via Nuitee
K
Kenza • family_with_children • fr
7
Simple
Pros:

Personnel toujours présent à l’accueil mais personne ne parle français
Proche centre commercial et métro

Cons:

Je n’ai pas aimé le petit déjeuner et la piscine trop petite
Nous sommes proche de l’aéroport et beaucoup de passage d’avions

2026-05-02 • via Nuitee
Z
Zuzana • couple • cz
8
Pros:

Pohodlné postele, super místo přímo u metra, klidná tichá lokalita

Cons:

Personál u snídaně. Nadbytečný personál, neustálé rušení jejich pobíháním, odnesli mi rozjezenou snídani. Chyběl úsměv a klidné prostředí.

2026-05-01 • via Nuitee
N
Nicolas • solo_traveller • fr
9
Parfait pour un court séjour de 3 nuits
Pros:

Très bon rapport qualité / prix avec :
- la piscine sur le toit pour se rafraîchir (à 28°C) avec les serviettes fournies par l'hôtel, ,
- le buffet du petit déjeuner diversifié (fruits, pains, viennoiseries, céréales, oeufs brouillés...),
- la chambre propre, confortable et climatisée (même si je la désactivais la nuit)

Cons:

Le manque de prise électrique ou usb disponible dans la chambre pour recharger ses appareils (1 seule prise électrique, 2 si on débranche la machine à café)

2026-04-30 • via Nuitee
A
Anthony • solo_traveller • gb
6
Very pleased with the hotel location. Room was ok, but overall a bit pricey for what it was.
Pros:

Great location, right at the other end of the metro line connecting to the Airport (red line). It took about 20 mins from the airport. The hotel was right outside the metro stop.

Cons:

Breakfast was included but it was poor. At first glance it looks good, but the quality wasn't great. After the first morning I took breakfast out.

Some of the reception staff were not very friendly.

2026-04-29 • via Nuitee
T
Tilburg • solo_traveller • nl
7
2026-04-29 • via Nuitee
A
Andreas • family_with_children • dk
8
2026-04-28 • via Nuitee
S
Samanda • couple • it
10
Pros:

Posizione eccezionale!!!!

Cons:

Bagno un pó piccolo

2026-04-28 • via Nuitee
A
Aysuda • solo_traveller • nl
8
Pros:

It was a nice place

Cons:

Nothing. Just normal and regular.

2026-04-27 • via Nuitee
R
Rodrigo Maria • couple • pt
10
2026-04-27 • via Nuitee
B
Beatrix • solo_traveller • at
9
2026-04-27 • via Nuitee
M
Maria • solo_traveller • it
7
2026-04-27 • via Nuitee