SANA Reno Hotel

Hotels
•
SANA Hotels
8.4 (3637 reviews)
Av. Duque D'Ávila, 195/197 , Lisbon , pt

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Noise from adjacent rooms
Inadequate heating control
Insufficient amenities

Categories

Cleanliness
8.03
Several reviews highlighted cleanliness positively, but mentions of insufficient bathroom cleaning showed room for improvement.
Service
8.8
Most reviews mentioned helpful and friendly staff, although there was a specific complaint about reception not providing requested items.
Location
9.04
Frequent praise for proximity to attractions, public transport, and restaurants.
Room Quality
7.99
Rooms described as clean and comfortable, but issues with noise and temperature control were reported.
Amenities
7.92
Positive mentions of breakfast and Wi-Fi, but concerns about limited amenities like a kettle and no control over individual heating/cooling.
Value for Money
8.48
Overall good value as indicated by several guests, despite some minor complaints.
Food and Beverage
8.53
Breakfast received multiple compliments for variety and quality.
Overall Experience
8.4
General satisfaction expressed in many reviews, with a few concerns about noise and service efficiency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:44

Property Description

Modern 3-Star Hotel with Rooftop Pool and Sauna

Convenient Location with Easy Access to Transportation

Located in the heart of Lisbon, SANA Reno Hotel offers a modern stay with a rooftop pool and sauna, just a short drive from the airport. With a Metro station right outside and walking distance to key landmarks and shopping centers, exploring the city is a breeze.

Comfortable Rooms and Family-Friendly Amenities

The hotel boasts comfortable rooms with convenient amenities, including connecting rooms for families. Guests can enjoy a buffet breakfast with fresh local products and order in-room service. The pool and lobby bar offer a relaxing spot for drinks and snacks.

Excellent Guest Services and Shuttle Service

With a 24-hour front desk, luggage storage, and room service, guests' needs are well taken care of. For added convenience, a shuttle service can be arranged for a fee. Experience a seamless stay at SANA Reno Hotel.

Important information:

Please note that a reservation of 10 or more rooms is considered a group reservation by the hotel.

Please note that, in this case, the hotel will charge 50% of the first night of the stay of each booked room on the credit card as a guarantee, 20 days before check-in. This amount is nonrefundable in case of cancelation.

One child from 0 to 3 years stays free of charge in a child's cot/crib.
One child from 4 to 8 years is charged EUR 20 per person per night in an extra bed.

One older child or adult is charged EUR 40 per person per night in an extra bed.

The maximum number of extra beds/children's cots permitted in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, you must provide another credit card or use another method of payment.

Please also note that the property will send guests a secure UNICRE link, to proceed with VISA or Mastercard payments.

Please note when booking more than 9 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 20 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3637 reviews
Cleanliness: 8.03
Service: 8.8
Location: 9.04
Room Quality: 7.99
Amenities: 7.92
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.4
S
Samuel • couple • pt
3
2026-02-14 • via Nuitee
A
Adarsh • couple • gb
9
2026-02-14 • via Nuitee
F
Fernanda • solo_traveller • pt
10
2026-02-13 • via Nuitee
V
Vagaroso • couple • pt
9
Uma excelente opção para uma estadia em Lisboa
Pros:

Pequeno almoço variado e com produtos de qualidade.
Quarto espaçoso, cama confortavel e temperatura ambiente optima.
Boa localização, é uma excelente opção para uma estadia numa visita a Lisboa.

Cons:

o facto de a garagem não ser suficientemente grande para possibilitar o estacionamento de qualquer tipo de carro.

2026-02-13 • via Nuitee
N
nathalie • couple • fr
8
2026-02-12 • via Nuitee
J
Julia • extended_group • pl
7
Cons:

Overall good but with small inconveniences – poor bathroom lighting, no charging ports close to bed, a coffee machine in the room, but coffee pods provided only for the first night. Not the best experience with a member of the staff joking around that I "should try to relax" during check-in after we've just arrived and haven't said anything besides wanting to check in.

2026-02-12 • via Nuitee
C
Curzon • couple • ca
10
Pros:

Friendly staff. Good location

2026-02-11 • via Nuitee
E
Emily • solo_traveller • de
8
2026-02-10 • via Nuitee
H
Helena • solo_traveller • pt
7
2026-02-10 • via Nuitee
F
Fábio • couple • pt
6
Pros:

Localização e simpatia do staff

Cons:

O piso do quarto estava muito danificado

2026-02-09 • via Nuitee
J
João • couple • pt
8
2026-02-08 • via Nuitee
M
marcio • solo_traveller • pt
7
Agradável
Pros:

Gostei d quarto as roupa da cama muito bem limpas

Cons:

Do barulho da rua e do ruído que vem, dos quatro de cima

2026-02-08 • via Nuitee
M
Márcia • couple • pt
7
Muito bom
Pros:

A cama era muito confortável.
Estava tudo limpo.
O quarto era enorme e de muito bom gosto.
O pequeno almoço é muito bom, com variedade e saliento o cuidado de existir produtos alimentares para Celíacos.

Cons:

Alguns canais da tv não estavam em condições

2026-02-08 • via Nuitee
L
Lorraine • couple • gb
10
Excellent and convenient hotel with superb breakfast
Pros:

Location was great from airport on the metro.
Excellent value for money with two breakfasts.
Breakfast was superb.
Staff very pleasant.
Bed very comfortable.
Able to open windows. Loved that.

Cons:

Nothing

2026-01-30 • via Nuitee
R
Rita • couple • pt
8
2026-01-29 • via Nuitee
R
Rui • couple • pt
8
Bom e prático
Pros:

Quarto confortável, roupa de cama limpa e café disponibilizado no quarto.

Cons:

Os únicos pontos negativos desta estadia foram a limpeza da casa de banho, que deixou 1 pouco a desejar e o pequeno almoço não estar incluído no valor da noite, o que seria mais prático embora ficasse hospedada novamente neste hotel, sem dúvida alguma.

2026-01-29 • via Nuitee
C
CHANDAR • couple • in
1
Pros:

One of the worst hotel i have seen im my life.
Windows doors are not sealed. a lot of outside noises.

Above all the staffs are rude especially in restaurant .

I will not stay again also I will not recommend

2026-01-28 • via Nuitee
L
Lucas • couple • pt
10
2026-01-28 • via Nuitee
N
Natasha • couple • sc
9
2026-01-27 • via Nuitee
C
Chacín Yazbek • couple • pt
7
Pros:

Location was great and the building is great

Cons:

Small room.

2026-01-27 • via Nuitee