SANA Reno Hotel

Hotels
•
SANA Hotels
8.4 (3983 reviews)
Av. Duque D'Ávila, 195/197 , Lisbon , pt

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Noise from adjacent rooms
Inadequate heating control
Insufficient amenities

Categories

Cleanliness
8.03
Several reviews highlighted cleanliness positively, but mentions of insufficient bathroom cleaning showed room for improvement.
Service
8.8
Most reviews mentioned helpful and friendly staff, although there was a specific complaint about reception not providing requested items.
Location
9.04
Frequent praise for proximity to attractions, public transport, and restaurants.
Room Quality
7.99
Rooms described as clean and comfortable, but issues with noise and temperature control were reported.
Amenities
7.92
Positive mentions of breakfast and Wi-Fi, but concerns about limited amenities like a kettle and no control over individual heating/cooling.
Value for Money
8.48
Overall good value as indicated by several guests, despite some minor complaints.
Food and Beverage
8.53
Breakfast received multiple compliments for variety and quality.
Overall Experience
8.4
General satisfaction expressed in many reviews, with a few concerns about noise and service efficiency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:44

Property Description

Modern 3-Star Hotel with Rooftop Pool and Sauna

Convenient Location with Easy Access to Transportation

Located in the heart of Lisbon, SANA Reno Hotel offers a modern stay with a rooftop pool and sauna, just a short drive from the airport. With a Metro station right outside and walking distance to key landmarks and shopping centers, exploring the city is a breeze.

Comfortable Rooms and Family-Friendly Amenities

The hotel boasts comfortable rooms with convenient amenities, including connecting rooms for families. Guests can enjoy a buffet breakfast with fresh local products and order in-room service. The pool and lobby bar offer a relaxing spot for drinks and snacks.

Excellent Guest Services and Shuttle Service

With a 24-hour front desk, luggage storage, and room service, guests' needs are well taken care of. For added convenience, a shuttle service can be arranged for a fee. Experience a seamless stay at SANA Reno Hotel.

Important information:

Please note that a reservation of 10 or more rooms is considered a group reservation by the hotel.

Please note that, in this case, the hotel will charge 50% of the first night of the stay of each booked room on the credit card as a guarantee, 20 days before check-in. This amount is nonrefundable in case of cancelation.

One child from 0 to 3 years stays free of charge in a child's cot/crib.
One child from 4 to 8 years is charged EUR 20 per person per night in an extra bed.

One older child or adult is charged EUR 40 per person per night in an extra bed.

The maximum number of extra beds/children's cots permitted in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, you must provide another credit card or use another method of payment.

Please also note that the property will send guests a secure UNICRE link, to proceed with VISA or Mastercard payments.

Please note when booking more than 9 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 20 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3983 reviews
Cleanliness: 8.03
Service: 8.8
Location: 9.04
Room Quality: 7.99
Amenities: 7.92
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.4
A
Antonio • family_with_children • es
10
Pros:

Antonio Santos ,es un profesional como la copa de un pino

Cons:

El parking es un poco estrecho y no lo especifica.

2026-07-04 • via Nuitee
S
sofia • couple • mz
8
Boa qualidade X preço - optima localização
Pros:

Localização e muito bom pequeno almoço; quarto era amplo e confortável

Cons:

Não há apoio com bagagem junto a cama não havia tomadas para carregamento e non quarto somente ao lado da mesa havia 1 que era partilhada com a máquina de café.

2026-07-04 • via Nuitee
G
Grzegorz • couple • pl
7
Dobra lokalizacja i basen muszą zrekomsesować małe okno i ciemny pokój
Pros:

Czystość w obiekcie, lokalizacja, miły i pomocny personel. Nie korzystaliśmy z basenu na dachu choć był dostępny.

Cons:

Pokój narożny w którym mieszkaliśmy miał małe okno i do tego z widokiem na podwórko przez co było ciemno w pokoju. Łazienka policzona na milimetry, drzwi otwierały się o kilka milimetrów od elementów łazienki.

2026-07-03 • via Nuitee
S
sonia • family_with_children • ca
6
Cons:

Surveillez votre facture on m’a chargé des trucs du mini bar que j’ai jamais pris.

2026-07-03 • via Nuitee
A
Attila • solo_traveller • hu
9
Pros:

Klassz volt a szálloda, finom és bőséges volt a reggeli. Személyzet udvarias és diszkrét. Tömegközlekedés szempontjából nagyon jó helyen van a szálloda. Medence is jó volt, habár kisebb volt, mint amilyennek a fotókon tűnt. Napközben elég nagy forgalma volt, nincs túl sok napozó ágy.

Cons:

Egyedüli kifogás, hogy a 8 emeletes épület 2. emeletén volt a szoba, az ablak egy kis belső udvarra nézett, az ablak le volt fóliázva, így gyakorlatilag nem jutott be fény a szobába, egész nap bent félhomály, míg kint verőfényes napsütés. De igazából nekünk nem volt nagy probléma, lévén napközben úton voltunk.

2026-07-03 • via Nuitee
S
Siv • solo_traveller • no
9
Flott hotell nær metro med basseng
Pros:

Hyggelig staff, rene rom, frokosten var bra, rett ved metro. Alt i alt et veldig bra hotell for prisen. Fikk raskt hjelp ved uforutsette problemer ihht til rommet vårt

Cons:

Folk kapret solstoler ved bassenget tidlig med håndklær, nesten alle stolene ble tatt før kl 0830 og ingen kom å brukte dem før nærmere kl 10.

Veldig dårlig at vi ikke fikk justert temperaturen på rommet selv, siste dagen våknet vi småsyke. Måtte ned til resepsjonen for å endre temp. Men de var veldig behjelpelige der, selv om engelsk kunnskapene til noen var litt dårlig så gikk det bra.

2026-07-03 • via Nuitee
D
Da Costa • solo_traveller • ao
8
Pros:

Tudo em conformidade

Cons:

Tudo em conformidade

2026-07-02 • via Nuitee
S
Shuping • solo_traveller • us
4
Excellent location but small room
Pros:

Excellent location; good selection of food at breakfast.

Cons:

The room is very small for what I was paying (350 euros per night). The hotel seems to be operating on a shoestring budget - they charge you for tea bags and coffee pods (the first day is free)on the second day forward, these are typically offered as complimentary. Also they don't have a real tea kettle in the room, and you need to pay 5 euros to borrow a real electronic tea from the bar downstairs. For over 350 euros per night, these should be standard. Not that I used any of their tea bags. Not good value for the money.

2026-07-01 • via Nuitee
M
Mulikosi • couple • ch
9
L'hôtel est vraiment bien placé et on peut facilement se déplacer.
Pros:

le petit déjeuner était sympa, la chambre spacieuse et vraiment propre. Je ne suis malheureusement pas monter pour la piscine mais très probablement la prochaine fois.

Cons:

Je crois que tout était bien et j'ai prévu d'y retourner encore avec mon épouse dans les mois qui viennent. Le personnel est à l'écoute de la demande et vous répond avec satisfaction. J'ai beaucoup apprécié.

2026-07-01 • via Nuitee
J
Joseph • couple • nl
8
Leuk hotel met alles binnen handbereik ! ( openbaar vervoer /restaurants )
Pros:

Iedere dag perfect opgemaakte bedden ! Goede schone kamer. Fijn dat er een zwembad was.

Cons:

niets

2026-07-01 • via Nuitee
J
Joana • couple • br
10
Pros:

otimo atendimento dos funcionarios, tudo sempre muito limpo

2026-06-30 • via Nuitee
B
BRUNO • couple • ca
10
2026-06-30 • via Nuitee
S
Sandra • solo_traveller • cz
9
Pros:

Cisto

Cons:

Obsluha neumela moc anglicky, vse dlouho trvalo

2026-06-29 • via Nuitee
T
Telma • couple • pt
7
Agradável e simpática
Pros:

Simpatia dos funcionários
Cama confortável
Muito Bom pequeno-almoço

Cons:

Barulho de manhã do pessoal da limpeza … fui em
Trabalho cheguei tarde e não consegui descansar o suficiente devido ao barulho…

2026-06-28 • via Nuitee
S
Sabrina • solo_traveller • br
8
Boa opção ao lado da Gulbenkian
Pros:

Localização

Cons:

Arquitetura e design de interiores deveriam ser modernizados.

2026-06-28 • via Nuitee
J
Juliane • couple • de
7
2026-06-27 • via Nuitee
B
Brenda • family_with_children • gb
10
Pros:

Friendly staff, great location and having pool was bonus to relax after busy day

2026-06-27 • via Nuitee
S
Serge • solo_traveller • fr
7
Pros:

La propreté, le personnel, le petit déjeuner très correct

Cons:

Manque de chaise autour de la piscine, boissons au bar un peu chère et on entend bien les avions passé se qui réveille assez tôt.

2026-06-27 • via Nuitee
T
tonylV4419ZD • Family
8
Great hotel, prime location.
Pros:

Hotel location is excellent and many good restaurants near by.

The pool area is brilliant and kept clean all day by the staff.

The breakfast is the same each day but always done to a high standard and plenty choice for everyone - cooked food, fresh fruit, cereals etc.

The bar staff, particularly Antonio are excellent at their jobs, always service with a smile.

The hotel rooms are immaculate and maintained daily.

The only one complaint i had and it seemed common, was the air con in the rooms were either not working( 1 fan provided to circulate the warm air) or on a setting that wasn't able to be changed. No ideal during the recent heatwave.

Overall- an enjoyable stay.

2026-06-26 • via Tripadvisor
M
Maria • couple • ca
8
It was good. We just slept there
Pros:

Clean.

Cons:

The garage. It is ridiculous how many times I have to drive, reverse, drive ,reverse PRAY that I would not damage the car.

2026-06-26 • via Nuitee