SureStay Hotel by Best Western Beverly Hills West LA

Hotels
•
SureStay Hotel by Best Western
6.7 (649 reviews)
7721 Beverly Blvd , Los Angeles , US
+1 323-692-1777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent location near The Grove, Hollywood and LACMA
Comfortable beds; some rooms renovated
In-room fridge and microwave
Friendly front desk (in some stays)
Free parking (spaces limited)
Cons:
Tight, narrow underground parking and scratched walls
Small rooms with limited storage and furnishings
Noisy air conditioning and street traffic
Poor/inconsistent breakfast and occasional lack of basic supplies
Room odors and mosquito problems reported

Categories

Cleanliness
6.8
Mixed: several guests call rooms 'clean' and note recent renovations, but others report stale cigarette smell, scraped walls and occasional lack of basic supplies (no soap/one toilet roll).
Service
7.2
Mixed-but-leaning-positive: front desk staff are described as friendly on check-in, but there are service lapses (staff turnover affecting breakfast restock, an unresolved charge complaint).
Location
9.5
Consistently praised: convenient, safe area with restaurants/supermarkets nearby; close to The Grove, Hollywood and LACMA and good walking neighborhood.
Room Quality
5.5
Below average: beds are frequently described as comfortable, but rooms can be much smaller than pictured, lack closets/chairs, have low toilets, slippery showers and other basic shortcomings.
Amenities
7
Mixed positives: in-room fridge, microwave and free parking are useful; however parking access is very tight and some expected in-room items or bathroom fixtures are missing.
Value for Money
5.8
Mixed-to-low: some guests would stay again only if price is the lowest; others view the property as low-end for a Best Western with unexpected fees and limited inclusions.
Food and Beverage
4.8
Negative: breakfast commonly described as basic, inconsistent and inadequate (limited offerings, occasional lack of hot items or coffee), with at least one guest calling it a 'joke'.
Overall Experience
7
Mixed: comfortable beds and excellent location support a positive stay, but noise, small rooms, inconsistent breakfast and parking challenges pull the overall experience down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Directly across from CBS Studios, SureStay Hotel offers easy access to popular attractions like the Grove Shopping Mall and Farmer's Market.

Comfortable Accommodations
Guests can enjoy free daily continental breakfast, wireless internet access, and on-site parking during their stay.

Explore LA
With Beverly Hills and central Hollywood nearby, SureStay Hotel is the perfect base for exploring all that Los Angeles has to offer.

To book your stay at SureStay Hotel by Best Western Beverly Hills West LA, visit our website or call us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

6.7
Based on 649 reviews
Cleanliness: 6.8
Service: 7.2
Location: 9.5
Room Quality: 5.5
Amenities: 7
Value for Money: 5.8
Food and Beverage: 4.8
Overall Experience: 7
K
Kay • solo_traveller • us
8
Clean, friendly and great location
Pros:

Great location, clean and nice outdoor courtyard with tables and chairs. Beds were firm and comfortable. Friendly staff

Cons:

The air conditioner was loud and low med and high sounded the same.

Underground parking was tight

2026-10-30 • via Nuitee
C
Chloe • couple • gb
5
Good location, safe, would stay here again if price was still the lowest I could find for the location
Pros:

Good location (still need a car or uber to get to most places) but there are lots of restaurants and supermarkets in the area and The Grove is just round the corner. There are bus stops nearby which we used to get the metro to the crypto arena in less than an hour. Area feels safe which is very important. Bed and pillows comfy, aircon works well (but is a bit noisy), room was quiet most of the time, free parking (if spaces are not filled up and you have a small car). It was really nice to have a fridge and a microwave in the room! The man at the front desk was friendly when he checked us in.

Cons:

Queen room was much smaller than it looked in the photos. Was not told about or offered any breakfast that I have now seen was meant to be included. Room smelled slightly weird, a bit like stale cigarettes and strong air freshener. Parking is limited (I think there is around 8-10 spaces) and you can only get in and out of the narrow/steep car park entrance if you have a compact car. Saw someone scratch up his car, and the wall is full of scratches! Also got dozens of mosquito bites in my 3 nights here as there are loads in the car park which then got into our room and our car which was not nice.

2026-10-14 • via Nuitee
H
Hayley • couple • au
8
2026-10-12 • via Nuitee
M
Mei-Ling • extended_group • us
5
Just ok
Pros:

Clean

Cons:

Very noisy from the traffic outside, plus the TV can NOT see any premium channels or connect our alexa or apple tv

2026-09-20 • via Nuitee
G
Glenda Stone • solo_traveller • nz
7
Pros:

Location

2026-09-12 • via Nuitee
D
Donna • couple • us
8
This was a convenient clean place to stay with helpful friendly staff
2026-09-06 • via Nuitee
L
LYDIA • couple • fr
7
passable
Pros:

Grande chambre, proche bus

Cons:

le mobilier est plus qu'ancien, un jour sans café ni thé, petit déjeuner au compte gouttes ;leger .... déçue pour un best western

2026-08-31 • via Nuitee
A
Abdelkefi • couple • fr
7
2026-08-24 • via Nuitee
C
Catherine • solo_traveller • gu
7
Pros:

Location, price and front desk courtesy.

Cons:

Room quite small. Hardly space to move around. No chair to the desktop.

2026-08-19 • via Nuitee
Y
YLAINE • extended_group • us
7
Pros:

The rooms have been renovated and the beds are comfy. Location is close to Hollywood, and LACMA.

Cons:

Driving out of the parking lot if you have a big SUV is quite challenging. The driveway to the underground parking is so tight, I barely fit and needed to maneuver my SUV several times. Otherwise, the hotel overall is clean and appears to have been renovated.

2026-08-19 • via Nuitee
A
Anca Stefania • family_with_children • ro
5
Not coming back!
Pros:

Location

Cons:

Breakfast is a joke

2026-08-14 • via Nuitee
C
CHRISTOPHE • solo_traveller • fr
2
Attention aux frais non-prévus
Pros:

La situation géographique et les services

Cons:

On m'a rajouté des frais imprévus et imaginaires, l'hôtel n'a pas remboursé et m'a ignoré. Attention, ne pas réserver dans cet hôtel

2026-08-14 • via Nuitee
L
Luisa • couple • it
7
2026-08-07 • via Nuitee
A
Anne • solo_traveller • fr
3
Pros:

L emplacement

Cons:

Pas d'eau chaude, pas de café au petit déjeuner peu de propositions à part du pain

2026-08-05 • via Nuitee
C
Civar • couple • us
10
2026-08-04 • via Nuitee
N
Nicolas • solo_traveller • fr
9
2026-08-02 • via Nuitee
R
Robin • couple • at
8
2026-07-15 • via Nuitee
M
Michel • couple • br
9
2026-07-08 • via Nuitee
G
Guide19245465490 • Couples • Scottsdale, Arizona
4
Disappointing Best Western experience
Pros:

Rather than the typical Best Western experience we expected, this SureStay property is more of a low-end motel. On checkin, there was no soap in the room and only one roll of toilet paper. The room is very basic; no closet (hangers on the wall), though there is a refrigerator, microwave and coffee maker. Bedside light and outlets were non-functional on one side. Toilet is uncomfortably low. Shower floor very slippery with no texture, bathmat or bar for holding. There is no shower shelf for soap or shampoo. Included breakfast very basic - Waffle maker, cereal and breads, yogurt, coffee and apples, and some orange liquid masquerading as OJ. On our last morning, there were no waffles or yogurt - we were told there was total turnover in staff overnight, so they didn't know how to restock breakfast room. Free parking is nice perk, but exit through the extremely narrow ramp is difficult for most cars. The walls are notably scraped up by many previous attempts. Positives: comfortable bed, good A/C and good neighborhood to walk. We will not be staying again on our return to LA.

2026-07-03 • via Tripadvisor
D
David • extended_group • au
7
2026-07-02 • via Nuitee