SureStay Hotel by Best Western Beverly Hills West LA

Hotels
SureStay Hotel by Best Western
6.9 (765 reviews)
7721 Beverly Blvd , Los Angeles , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Pest issues in rooms
Limited parking

Categories

Cleanliness
5.61
Multiple cleanliness issues mentioned, including cockroaches and bed bugs.
Service
8.08
Support issues reported, but some positive mentions of the staff.
Location
8.62
Convenient location near museums and shopping, but concerns about safety.
Room Quality
5.57
Room size issues and pest problems reported.
Amenities
7.6
Basic amenities offered, but breakfast choice noted as limited.
Value for Money
6.56
Concerns about price point versus quality and condition.
Food and Beverage
6.11
Breakfast was described as horrible and lacking variety.
Overall Experience
7.08
Mixed experiences with significant issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Convenient Location
Directly across from CBS Studios, SureStay Hotel offers easy access to popular attractions like the Grove Shopping Mall and Farmer's Market.

Comfortable Accommodations
Guests can enjoy free daily continental breakfast, wireless internet access, and on-site parking during their stay.

Explore LA
With Beverly Hills and central Hollywood nearby, SureStay Hotel is the perfect base for exploring all that Los Angeles has to offer.

To book your stay at SureStay Hotel by Best Western Beverly Hills West LA, visit our website or call us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.9
Based on 765 reviews
Cleanliness: 5.61
Service: 8.08
Location: 8.62
Room Quality: 5.57
Amenities: 7.6
Value for Money: 6.56
Food and Beverage: 6.11
Overall Experience: 7.08
F
franco solo_traveller il
10
Pros:

Good value for money, close to a lot of different shops. Great and affordable place 😄

2026-05-06 via Nuitee
M
Melissa solo_traveller pe
9
En
Pros:

Me gustó que era un lugar cómodo, seguro y accesible.

Cons:

No me gustó que los equipos dentro de las habitaciones hacen ruido.

2026-05-05 via Nuitee
M
Maureen couple fr
5
Premier prix
Pros:

L’emplacement proche de toutes nos visites
Les gaufres au petit dej.

Cons:

Le bruit ! On entend tout ce qu’il se passe dans les autres chambres.

2026-04-27 via Nuitee
F
Florence solo_traveller fr
8
Pros:

Emplacement idéal, propre, accueil et personnel satisfaisant. Salle de breakfast extérieur très bien aménagée. Mobilier défectueux. Dommage.

Cons:

Le mobilier de la chambre 116 défectueux

2026-04-27 via Nuitee
T
Tjasa Krajnc solo_traveller si
8
2026-04-26 via Nuitee
B
Björn couple se
6
2026-04-18 via Nuitee
J
Jameson solo_traveller us
1
Don't ever go to this hotel. Especially for the price
Pros:

That it was close to the groves

Cons:

It was so hot in the hotel.Had to open the window to get cool. The office was so hot.I was dripping sweat
My bed was so bouncy, it was like somebody jumped on it a thousand times
Showers I would never shower in there

2026-04-16 via Nuitee
H
HzMartin Business Dubai, Emirate of Dubai
8
Not bad for first experience
Pros:

We chose this property due to proximity to the place of business and because of affordability at the time of booking. The place is quite outdated and worn out, just the same served the purpose of stay. The bed and duvet is comfortable. The breakkfast was included and fresh waffle (DIY) is a nice addition to the menu. The property has parking for guests, a grab n go (drinks, few essentials, snacks) at the reception. It would have been nice if the quantity of the amenity (shampoo and conditioner) matched the room guests. One 22ml for each (shampoo and coditioner) for two guests surely was insufficient. I opted not to ask since we were staying for two nights only. It's not a deal breaker but nice touch to anticipate guests' needs. The airconditioning is really good. Though the room was clean there was a strange smell that I could not describe but got rid off with a spray of perfume. We stayed at 112 and could hear the floor above us creaking whenever there's movement in the room. The disposable cups in the breakfast room and guest room had a strange/peculiar smell that affects the taste of the beverage (coffee or tea).

2026-04-15 via Tripadvisor
A
Alberto solo_traveller it
5
Pros:

La posizione

Cons:

Camere, verniciatura muri bagno molto scadente
Colazione molto povera ( non c'era nemmeno il prosciutto cotto)

2026-04-13 via Nuitee
S
Samantha family_with_children us
10
I was in a tight spot and they had availability on sheet notice late at night and I’m just so grateful that they were so
Pros:

Lovely place, easily accessible

Cons:

It was all great

2026-04-12 via Nuitee
C
Chloé family_with_children fr
4
Pros:

Localisation

Cons:

Le bruit, chambre donnant directement sur la rue pas de double vitrage très très bruyant

2026-04-06 via Nuitee
J
Jaysen solo_traveller au
6
Good location , quiet expensive for the quality of the hotel
Pros:

Great location

Cons:

Very old and expensive

2026-04-05 via Nuitee
O
O9751MZadrianr Couples
10
AWESOME HOTEL!
Pros:

first time staying at sure stay hotel and the customer service is amazing, specifically Jonna and Bridgette who both provided me with great accommodations. if you’re looking for a place to stay in west LA I couldn’t recommend this place enough! Affordable, Great Location, and A1 customer service!

2026-04-02 via Tripadvisor
D
Dolores couple us
5
2026-03-31 via Nuitee
A
allurieu2023 Friends getaway
10
Spacious and Clean rooms
Pros:

My friend and I stayed for 2 nights and it was wonderful! It was pretty close to everything. The location was superb and i would recommend it to those who would like to get around Beverly Hills. There’s an Erewhon just across, and The Grove and Farmer’s Market.

Upon Check in ~ Christy from the Front desk was very kind and we got a clean and spacious room. Everything else was convenient as well!

Good value for the quality of room and service!

Upon Check out ~ Bridgette Joy was also very kind and let us store our luggage while we had brunch.

Recommend 5/5 👌🏻

2026-03-29 via Tripadvisor
F
FarAway21131482864 Friends getaway
10
Great Stay
Pros:

I had a wonderful experience staying at SureStay Hotel Beverly Hills. The staff were incredibly accommodating and made sure everything went smoothly from check-in to check-out. A special thank you to Ms. Bridget Joy and Ms. Christy, who were exceptionally warm, friendly, and helpful throughout our stay—they truly made us feel welcome.

The room was clean, well-maintained, and comfortable, exactly what I was looking for after a long day out. Housekeeping clearly does a great job keeping everything in order.

One of the best things about this hotel is its location. It’s perfect if you don’t have a car, with easy access to The Grove, Farmers Market, Erewhon, restaurants, and public transportation. Getting around was very convenient.

Overall, I highly recommend this hotel and would definitely stay here again.

2026-03-29 via Tripadvisor
J
Justin & Andrea Smith couple us
8
2026-03-27 via Nuitee
D
Daniel family_with_children gb
9
Pros:

Location + Simplicity + Room Facilities

2026-03-24 via Nuitee
R
Rafael family_with_children us
8
2026-03-19 via Nuitee
M
Makda family_with_children us
4
2026-03-15 via Nuitee