Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly and attentive staff
Cons:
Breakfast quality
Limited parking

Categories

Cleanliness
8.26
Rooms were described as clean, though there were mentions of some cleanliness issues regarding hair dryers and toilet paper.
Service
8.73
Attentive and friendly staff highlighted throughout various reviews, although one mention of disappointment with evening bar staff.
Location
8.77
Great location noted in several reviews with easy access to amenities.
Room Quality
8.22
Rooms described as spacious and comfortable, but there were mentions of a cold room and a lack of ceiling lights.
Amenities
7.75
Limited parking availability mentioned, and an extra charge for pool usage wasn't appreciated.
Value for Money
8.21
Mixed feelings on value due to some negative experiences but praised as good overall given the location and services.
Food and Beverage
7.76
Breakfast received criticism for quality, although some enjoyed it; service was mentioned positively.
Overall Experience
8.73
Overall enjoyment noted, with some minor issues but frequent returns to the hotel suggest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:59

Property Description

Luxurious Accommodation
This centrally located hotel in Cardiff offers spacious air-conditioned rooms with modern amenities and stunning views of Cardiff Castle.

Relaxation and Wellness
Guests can unwind in the 20-yard heated pool, sauna, steam room, and Jacuzzi after a day of exploring the city or working in the business center.

Convenient Location
Situated near Cardiff's top attractions, shopping areas, and nightlife, the Hilton Cardiff provides easy access to Queen Street shops, St Mary’s Street nightlife, and the Principality Stadium.

Book your stay at the Hilton Cardiff for a luxurious and convenient experience in the heart of the city.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 32.95 per day.

  • Internet

    WiFi is available in all areas and costs GBP 15 per 24 hours.

Location

Guest Reviews

8.3
Based on 3159 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
C
Chris • couple • gb
7
2026-03-14 • via Nuitee
C
Courtney • extended_group • gb
10
2026-03-14 • via Nuitee
D
Doreen • couple • gb
10
Pros:

Excellent stay will definitely staying again

Cons:

Nothing

2026-03-13 • via Nuitee
C
Caroline • couple • gb
4
I would not recommend this hotel, especially if you are traveling with dogs
Pros:

The location was great.

Cons:

We told the hotel ahead of time that we had two dogs and were told that there would be water dishes and baskets for the dogs in the room because they welcome dogs. But neither were in our room.
And the room was cramped and dark. I’m guessing that we were given an older room because of the dogs, but that isn’t okay, especially since we had to pay £35 for the dogs. The room had a comfortable chair at the base of the bed, but you couldn’t actually sit in it because your knees would hit the end of the bed. And the same with the table in the room, you couldn’t actually sit at it because the room was too small. And the room was incredibly dark.

2026-03-13 • via Nuitee
C
ceri • couple • gb
9
2026-03-13 • via Nuitee
C
Candace • couple • gb
8
Pros:

Bedrooms were clean and nicely decorated. Comfy beds and lovely bathroom with an excellent shower

Cons:

The lifts were slow, the stairways and lifts towards the back of the property were dirty and need some tlc. The bar staff were lovely, front desk people not very friendly

2026-03-12 • via Nuitee
A
amirbahador • couple • gb
8
2026-03-12 • via Nuitee
M
Morgan • couple • gb
8
2026-03-12 • via Nuitee
D
Daniel • solo_traveller • gb
9
2026-03-11 • via Nuitee
C
chris • couple • gb
8
2026-03-11 • via Nuitee
K
Kelly • family_with_children • us
7
2026-03-11 • via Nuitee
F
Fatima • family_with_children • bh
9
Memorable stay full of activities and enjoyment.
Pros:

We liked the location of the property. Very convenient.

Cons:

Everything was good.

2026-03-11 • via Nuitee
A
Alanah • couple • gb
9
2026-03-10 • via Nuitee
C
Cachia • solo_traveller • gb
10
2026-03-10 • via Nuitee
S
SIMONA • couple • gb
9
Pros:

Comfortul paturilor si al pernelor.
Amplasarea

Cons:

Ar fi putut fi mai bun micul dejun si meniul restaurantului, ambele mai variate.

2026-03-10 • via Nuitee
D
Donat • couple • gb
7
2026-03-10 • via Nuitee
M
Mills • solo_traveller • gb
10
2026-03-10 • via Nuitee
H
Helen • couple • gb
10
2026-03-09 • via Nuitee
V
Victoria • family_with_children • gb
9
2026-03-09 • via Nuitee
I
Ian • couple • gb
10
Excellent service and stay
2026-03-08 • via Nuitee