Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly and attentive staff
Cons:
Breakfast quality
Limited parking

Categories

Cleanliness
8.26
Rooms were described as clean, though there were mentions of some cleanliness issues regarding hair dryers and toilet paper.
Service
8.73
Attentive and friendly staff highlighted throughout various reviews, although one mention of disappointment with evening bar staff.
Location
8.77
Great location noted in several reviews with easy access to amenities.
Room Quality
8.22
Rooms described as spacious and comfortable, but there were mentions of a cold room and a lack of ceiling lights.
Amenities
7.75
Limited parking availability mentioned, and an extra charge for pool usage wasn't appreciated.
Value for Money
8.21
Mixed feelings on value due to some negative experiences but praised as good overall given the location and services.
Food and Beverage
7.76
Breakfast received criticism for quality, although some enjoyed it; service was mentioned positively.
Overall Experience
8.73
Overall enjoyment noted, with some minor issues but frequent returns to the hotel suggest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:59

Property Description

Luxurious Accommodation
This centrally located hotel in Cardiff offers spacious air-conditioned rooms with modern amenities and stunning views of Cardiff Castle.

Relaxation and Wellness
Guests can unwind in the 20-yard heated pool, sauna, steam room, and Jacuzzi after a day of exploring the city or working in the business center.

Convenient Location
Situated near Cardiff's top attractions, shopping areas, and nightlife, the Hilton Cardiff provides easy access to Queen Street shops, St Mary’s Street nightlife, and the Principality Stadium.

Book your stay at the Hilton Cardiff for a luxurious and convenient experience in the heart of the city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Location

Guest Reviews

8.3
Based on 3897 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
A
arwel • family_with_children • gb
6
Great location, friendly staff but not the quality I’d event from a Hilton hotel
Pros:

Great location, really friendly staff. Very good breakfast.

Cons:

Very uncomfortable beds. No dressing gowns in room. No glasses in bathroom. Very limited restaurant menu.

2026-08-29 • via Nuitee
F
Fé • couple • es
8
2026-08-29 • via Nuitee
S
Sajjad • family_with_children • gb
10
2026-08-29 • via Nuitee
A
Amy • couple • gb
10
Perfect
Pros:

The staff were very welcoming from first entry and throughout the entire stay and even guest relations had left a card and cupcakes for our anniversary which was very much appreciated and very thoughtful

Cons:

Nil

2026-08-29 • via Nuitee
T
Tsepo • solo_traveller • za
8
2026-08-29 • via Nuitee
D
Denise • couple • gb
10
Amazing
Pros:

The staff were very polite pleasant and helpful at all time during our stay .
Breakfast was excellent you catered for everyone

Cons:

Nothing

2026-08-29 • via Nuitee
S
Stuart • couple • gb
10
2026-08-29 • via Nuitee
L
Lesley • couple • gb
4
Disappointed
Pros:

Good location. Very clean. Close to all amenities.

Cons:

Staff don’t listen to what you say, being called Mr and having to correct them more than once in same conversation. Only two toilets in public places, one being a disabled one. Charge put on room for dry cleaning which wasn’t ours. Left something behind, rang them and told not there. Went back to be told same . Asked to see room with manager and there it was. Apparently another miscommunication!

2026-08-29 • via Nuitee
H
Heather • extended_group • gb
3
Will not be back
Pros:

Location

Cons:

Air con dripping on you in the bar
Ice buckets catching water coming in from the roof

2026-08-28 • via Nuitee
L
Lily • couple • gb
10
2026-08-28 • via Nuitee
S
Scherrie • solo_traveller • gb
10
2026-08-28 • via Nuitee
C
Catherine • family_with_children • gb
9
Pros:

The location was excellent. Rooms very clean and comfy. Reception staff were very friendly and helpful.

Cons:

Having stayed at the property before I found it disappointing that you now have to pay £5 per person to use the pool. It was free to use previously. I would expect facilities like a pool to be free to use.
The drinks in the bar were also very expensive.

2026-08-28 • via Nuitee
L
Larry • couple • gb
8
Pros:

Staff were friendly and informative. Room was spacious and clean. Hotel facilities were good and it was in a great location.

Cons:

Could have been some three pin plug sockets near the main mirror in the bedroom. Aside from that no major issues.

2026-08-27 • via Nuitee
A
Alan • family_with_children • ie
6
Pros:

Room was clean

Cons:

Lifts are slow and a bit disfunctional - need updating, check in was laborious

2026-08-27 • via Nuitee
N
Nigel • couple • gb
10
I would definitely book again
Pros:

Great hotel with great views lovely spot

Cons:

Clean tidy relaxing

2026-08-27 • via Nuitee
M
Marion • family_with_children • gb
6
A good stay friendly staff good food needs cleaning better
Pros:

Bed settee in our room broke
But everything else good

Cons:

Maybe bit safer perimeter round children’s area. And new Lego or stickle bricks

2026-08-27 • via Nuitee
S
Shane • couple • gb
5
2026-08-26 • via Nuitee
L
Louise • family_with_children • gb
8
2026-08-26 • via Nuitee
L
Lisa • family_with_children • gb
10
Very relaxing and staff were extremely professional and accommodating
Pros:

The breakfast was lovely plenty of choices

Cons:

Nothing

2026-08-26 • via Nuitee
G
Gavin • family_with_children • gb
7
Fairly good. Staff were helpful.
Pros:

Excellent facilities and breakfast. Bar tender needs more experience. A lot of druggies on the streets around the area.

Cons:

Cheaper drinks, less druggies.

2026-08-25 • via Nuitee