Mercure Sydney Blacktown

Hotels
•
Mercure
7.5 (2559 reviews)
170 Reservoir Rd , Blacktown , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Cleanliness issues
Small room size
Inadequate food options

Categories

Cleanliness
6.5
Some guests reported issues with room cleanliness and comfort.
Service
9
Many reviews praised the friendly and helpful staff.
Location
8.5
Guests mentioned the location was effective for accessibility.
Room Quality
7
Some rooms were noted as small and not as described in photos.
Amenities
7.5
Amenities were adequate but did not exceed expectations.
Value for Money
7.5
Questionable value reported due to additional charges and comfort issues.
Food and Beverage
6
Guests expressed dissatisfaction with food options.
Overall Experience
8
Mixed reviews but overall experience was satisfactory for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:21

Property Description

Convenient Accommodation and Amenities

The newly refurbished Mercure Sydney Blacktown, located in the heart of Sydney’s West, offers 143 comfortable rooms on three floors, including spacious family rooms. Each room features a kitchenette, TV, ironing equipment, air conditioning, and a safe. Guests can enjoy free Wi-Fi, luggage storage, a 24-hour front desk, and board games for kids.

Explore Local Adventure Hotspots

Situated within a vibrant cultural hub, guests can easily explore exciting nearby attractions such as Featherdale Wildlife Park, Raging Waters Sydney, Eastern Creek Raceway, and the newly opened Sydney Zoo.

Ideal Location for Easy Exploration

Positioned just off the Great Western Highway and M4 Western Motorway, Mercure Sydney Blacktown is easily accessible and the perfect base to discover all that this lively region has to offer.

Ready to experience comfort and convenience at Mercure Sydney Blacktown? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 2559 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 8
C
Charles • family_with_children • au
9
2026-03-14 • via Nuitee
F
Fiona • solo_traveller • au
8
2026-03-14 • via Nuitee
A
Ann-Maria • couple • au
10
Wonderful stay thank you
Pros:

Staff was helpful friendly polite room was clean , room service was great

Cons:

Nothing

2026-03-13 • via Nuitee
A
Adi Salanieta • family_with_children • fj
7
Pros:

We love the location and the staff was very helpful. We enjoyed our stay in their room.

2026-03-12 • via Nuitee
B
Brett • family_with_children • au
6
2026-03-11 • via Nuitee
X
Xian • couple • au
1
Insecurity and wired
Cons:

I didn’t know what happened, someone used other cards to open my door and came in after checked in 3 hours.
The first time I felt really uncomfortable in there. I checked out earlier in the night time.

2026-03-11 • via Nuitee
F
Fine • solo_traveller • au
8
Relaxing
Pros:

Good parking

Cons:

Nothing

2026-03-09 • via Nuitee
D
Daniel • family_with_children • au
10
2026-03-09 • via Nuitee
M
Malanda • family_with_children • au
9
Pros:

I liked the self check-in that was very handy

Cons:

Didn't like that the food options were limited in the cafe/restaurant and was told we had to order room service to then be told the food items ordered weren't available

2026-03-06 • via Nuitee
A
Ann-Maria • couple • au
10
Excellant stay
Pros:

Friendly and clean

Cons:

Nothing

2026-03-05 • via Nuitee
K
Kylie • solo_traveller • au
9
2026-03-05 • via Nuitee
J
Jason • solo_traveller • au
5
2026-03-04 • via Nuitee
S
Shell • family_with_children • au
8
2026-03-03 • via Nuitee
H
Helen • couple • au
9
2026-03-03 • via Nuitee
I
Isabel • family_with_children • au
8
Great
Pros:

Friendly staff, close to everything.

Cons:

All good, no negatives .

2026-03-03 • via Nuitee
G
Gil Donelan • family_with_children • au
10
Pros:

Everything

Cons:

Leaving

2026-03-02 • via Nuitee
C
Clancey • couple • au
7
2026-03-02 • via Nuitee
K
Kim • couple • au
10
2026-03-01 • via Nuitee
G
Georgina • solo_traveller • au
8
2026-02-27 • via Nuitee
S
Sahel • couple • au
9
2026-02-26 • via Nuitee