Mercure Sydney Blacktown

Hotels
•
Mercure
7.5 (2719 reviews)
170 Reservoir Rd , Blacktown , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Cleanliness issues
Small room size
Inadequate food options

Categories

Cleanliness
6.5
Some guests reported issues with room cleanliness and comfort.
Service
9
Many reviews praised the friendly and helpful staff.
Location
8.5
Guests mentioned the location was effective for accessibility.
Room Quality
7
Some rooms were noted as small and not as described in photos.
Amenities
7.5
Amenities were adequate but did not exceed expectations.
Value for Money
7.5
Questionable value reported due to additional charges and comfort issues.
Food and Beverage
6
Guests expressed dissatisfaction with food options.
Overall Experience
8
Mixed reviews but overall experience was satisfactory for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:21

Property Description

Convenient Accommodation and Amenities

The newly refurbished Mercure Sydney Blacktown, located in the heart of Sydney’s West, offers 143 comfortable rooms on three floors, including spacious family rooms. Each room features a kitchenette, TV, ironing equipment, air conditioning, and a safe. Guests can enjoy free Wi-Fi, luggage storage, a 24-hour front desk, and board games for kids.

Explore Local Adventure Hotspots

Situated within a vibrant cultural hub, guests can easily explore exciting nearby attractions such as Featherdale Wildlife Park, Raging Waters Sydney, Eastern Creek Raceway, and the newly opened Sydney Zoo.

Ideal Location for Easy Exploration

Positioned just off the Great Western Highway and M4 Western Motorway, Mercure Sydney Blacktown is easily accessible and the perfect base to discover all that this lively region has to offer.

Ready to experience comfort and convenience at Mercure Sydney Blacktown? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 2719 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 8
S
Sukhvinder • couple • au
8
2026-06-18 • via Nuitee
R
Rosemary • family_with_children • au
9
2026-06-18 • via Nuitee
J
Justin • couple • au
10
2026-06-15 • via Nuitee
A
Adora • solo_traveller • au
7
Great location not far off the freeway. Bed was clean and comfortable.
Pros:

Self check in and room service.
Bed was good and clean.
Shower had water pressure.

Cons:

Took a bit to grasp it was self check-in and signage to rooms only catered for room numbers below 200.
The aircon was noisey, I turned it off and the fridge smelt off putting.

2026-06-15 • via Nuitee
A
Alicia Marie • family_with_children • au
9
2026-06-14 • via Nuitee
K
Kellie • solo_traveller • au
9
Pros:

Location

Cons:

Service

2026-06-14 • via Nuitee
A
Andrew • couple • au
10
2026-06-13 • via Nuitee
C
Coxon • family_with_children • au
8
2026-06-13 • via Nuitee
K
KerrieLee • solo_traveller • au
10
Pros:

Great pillows! Quick room service

Cons:

Not alot around unless you want the Workers Club or McDonalds

2026-06-12 • via Nuitee
N
Norman • extended_group • au
8
2026-06-11 • via Nuitee
C
Cathy • couple • au
7
Pros:

Location

Cons:

Noisy and footsteps in room above early morning.

2026-06-10 • via Nuitee
R
Rachel • couple • au
7
2026-06-10 • via Nuitee
K
Kerry • family_with_children • au
8
Clean, comfortable, quiet and great additional facilities attached
Pros:

The room was comfortable and quiet. We didn't have breakfast included. I loved the fact that the Workers Club is attached because it made it easy to have a drink after a long days netball and enjoy a meal.

Cons:

I guess if I had to take points off, it would be that there is no under cover parking (that I am aware of) and my car got hammered by overhead bird droppings overnight.

2026-06-09 • via Nuitee
J
Jess • solo_traveller • au
4
Disappointing
Pros:

[ ] Comfortable beds
[ ] Good shower head/pressure
[ ] Breakfast was decent - but already looking sad by 7.30am
[ ] Easy and ample parking
[ ] quick check out so we could leave and not come back

Cons:

Terrible first impression that never got better...

[ ] Room not ready after we had confirmed our arrival time. We were advised it would be another 20-30 minutes for our room with no offer of where we could wait etc until I asked specifically if there was somewhere in the hotel we could sit and order food while we waited.
[ ] Details not confirmed during check-in. Didn't seem concerned that an incorrect email address was on my check-in details and didn't care when I asked if they'd like my correct details.
[ ] Dirty cups in room - lipstick on cups and coffee cups were stained, and in a state. I would be embarrassed to provide as a business.
[ ] Reception didn't answer when we called after we checked in and wanted to request new, clean cups for our room. Had to go downstairs to speak with someone
[ ] Hair inside freezer door
[ ] Coffee splashed up the wall in the kitchette
[ ] Dust in every corner and hair on the floor in the bathroom
[ ] Shower door doesn't close properly and leaks
[ ] Served cold arancini balls while waiting for our room to be ready. Which was disappointing and concerning regarding food handling and safety as these were a hot food item.
[ ] Room service for coffee and a cheesecake was ordered 4.20pm via QR Code in our room. After 50 minutes, still hadn't arrived. Took an hour. UberEats delivered faster than the hotel could deliver their own room service.
[ ] Toilet makes an awful sound after flushing. Very loud even with bathroom door closed.
[ ] Skip bin was collected at 11.30pm right below our window and waking us up.
[ ] Cockroach inside fridge door
[ ] Room 345 is directly across from elevator and you can hear everything that happens in the hallways

2026-06-08 • via Nuitee
L
Lisa • solo_traveller • au
6
Not worth $300 for 1 night & compliments to the chef who burnt my chicken snitz to crisp
Pros:

Just friendly wasn’t a comfortable stay not worth the money

Cons:

There was a rotten apple or something inside the sofa bed, beds aren’t comfortable to sleep on. Room n toilets are outdated to be honest they need an upgrade wasn’t a clean room

2026-06-08 • via Nuitee
C
Carole • solo_traveller • au
10
Pros:

Perfect location for my stay.

2026-06-08 • via Nuitee
K
Kaitlyn • family_with_children • au
3
Convenient!
Pros:

The location was great, central to everything we had planned. Convenient and handy.

Cons:

There was no pressure in the shower, could barely use it without it only being a dribble. We could also only get either scolding hot water or ice cold water. The air conditioning didn’t work either. We followed the instructions provided to get it working but it just wouldn’t work at all.

2026-06-08 • via Nuitee
H
Hayley • family_with_children • au
7
Great option for attending events at Blacktown International Sports Park
Pros:

Decent buffet breakfast. Clean, basic, rooms.

Cons:

Laundry facilities could do with a clean and upgrade.

2026-06-08 • via Nuitee
T
Tina • family_with_children • au
5
ok
Pros:

location good, ease of check in good, room ok, cleanliness of room questionable

Cons:

The bathroom was not clean upon arrival. The bathroom floor had clearly not been cleaned for some time, as there was a noticeable build-up of grime.
The sink and refrigerator in the room had also not been cleaned recently, as hair was present on the countertop and inside the refrigerator.
Furthermore, the bathroom, including the sink, was not properly cleaned during the mid-stay room service/tidy-up. Obvious makeup stains remained in the sink, and leftover rubbish was not removed.
It appeared that the mid-stay service consisted only of making the beds and changing the towels, with no proper cleaning of the room or bathroom being carried out

2026-06-07 • via Nuitee
G
Gary • extended_group • au
10
2026-06-02 • via Nuitee