Best Western Plus Sanford Airport/Lake Mary Hotel

Room was alright, but hallways were filthy

This is an ok hotel.

The room and dining area was nice. The elevator and hallways were not.

The hotel was DISGUSTING!!!! From the time I walked in to the lobby to check in, it smelt and the floor was filthy. When I went to my room, the shower would not stop leaking and flooded the bathroom floor for the two days that I stayed there. The only positive I have for this hotel is that the staff members were nice.

Very average, room appeared clean but did not feel clean nor smell clean. Humid, stale old cigarette and old food smell.

Rooms were cleaned daily, which is good. The air conditioner was held together with duct tape. There was an evening when all the rooms in our floor had no hot water.

To be fair the lady at the front desk was super sweet and helpful. We had a two night stay and cancel the second night immediately upon arrival. The hotel is under construction, the first room we checked in hat insects all over. The second room was decent but enough to keep us there. The hallway was filthy and smell like mold. The pool is right in front of the hotel facing the highway. Do not recommend!

Close to and with transport to airport. Staff went above and beyond. Only negative hallways and elevator floors were extremely dirty, but room was very clean. A/C worked very well. Nice size bathroom.

The carpets weren’t clean, I didn’t have a coffee pot in my room, they told me the could take me to the airport at 4 am but when I got there they said they couldn’t ! I called cab services before I found one.,

AC nice and quiet. Room nicely decorated

They changed our reservation from 2 queens to 1 king without consulting, we REALLY needed 2 queens. When we did check in, there was chewing tobacco in the trash and a cup with brown liquid in it on the counter. Pretty gross. The breakfast was good, and overall I guess not bad for what we paid.

The manager went out of his way to accommodate me due to an injury I received on vacation. He let me keep the hotel wheelchair in our room for that night. It was so very appreciated.

Staff was very friendly. Hotel was dirty. Floors needed vacummed in lobby & halls. Trash, food, dirt on floor in elevator. 2nd floor had a "dirty sock" smell. We had 2 rooms...our room had paper debris on floor when we walked in. Room smelled musty & dirty. When we turned the AC on, the "old sock" smell was very strong. The 2nd room shower leaked water because the shower rod was put up too high on one end, so shower curtain would not stay closed & water ran out onto floor. That room had a musty smell as well. Found 2 bugs...1 in bathroom, 1 on kids tablet on desk. Back patio was littered with cigarette butts. Housekeeping and groundskeeping is NOT doing a very good job. We had also requested a playpen, which was not in the room. Front desk gave us one. We chose this hotel because of closeness to airport for early flight...but will not stay again.

The property needs to be updated. Convenient location.

Staff was very friendly and helpful. Location very near the airport with convenient shuttle but with somewhat limited hours.

Worst customer service I’ve ever had, I got ignored and hung up on, and they took money off my card that was unauthorized

Staff very nice. Nice breakfast. Pool chairs were very worn. Tub and sink areas needed upgrading.

We stayed one night and used the shuttle to the airport. The staff is excellent and so friendly, the shuttle was great and on time. The room itself was ok, seemed clean and beds were comfortable. The only thing I found that didn’t seem very clean was the shower, that could use some updating as well as fresh caulk around the tub. The hotel lobby was clean. We did notice that the elevator floor as well as the hallways were filthy and didn’t look like they had been vacuumed in a very long time. That needs work, the pool area is small but adequate. We would stay here again if we have an early flight.

On a positive note the front desk staff was friendly and efficient and bed was comfortable. However the negatives far outweigh these positives. There was a disgusting amount of hair in the sink and shower. The bathroom door is so warped it only closes if you slam it. The coffee machine initially was fine, but then only put out water with a hint of coffee. Staff was notified, but after waiting a long time to be fixed we opted to leave and get coffee elsewhere. We got in late and left early and I am so glad we hadn't planned on a longer stay. I didn't expect an amazing hotel or anything, but this was disappointing for sure.

Awesomeness