Baymont by Wyndham Gaylord

Hotels
•
Baymont Inn & Suites
7.3 (994 reviews)
510 South Wisconsin Avenue , Gaylord , US
+1 989-217-6033

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Great location / pleasant area
Good coffee and tea availability
Easy check-in and check-out
Pet-friendly staff and process
Some rooms described as clean, spacious and comfortable
Cons:
Serious cleanliness issues (hair on sheets, cockroaches, filthy coffee-pot area, spider)
Inconsistent breakfast: poor/repetitive options and items running out
Initial front-desk indifference and slow/unanswered messaging/refund handling
Some rooms very small and not appropriately equipped for disabled guests

Categories

Cleanliness
4.5
Multiple negative cleanliness reports: hair on sheets, cockroaches (guest left and requested refund), a filthy coffee-pot area and a large spider in the bathtub, despite some mentions of clean rooms.
Service
8
Mixed service: initial front-desk responses and unanswered messaging/refund requests were poor, but check-in/check-out were simple, staff welcomed pets and a desk agent ultimately resolved a room problem.
Location
10
Consistently positive: described as a great location and a pleasant area in northern Michigan.
Room Quality
7.2
Mixed room quality: some guests received very small/poorly equipped (and inaccessible) rooms, while others reported larger, comfortable and clean rooms after being moved.
Amenities
7.7
Amenities are mixed: coffee and tea availability praised and pet policy handled easily, but messaging support issues and inconsistent breakfast offerings lowered impressions.
Value for Money
6
Perceived as below average by some guests due to unsanitary conditions (guest requested a $64 refund) and issues that reduced perceived value.
Food and Beverage
6
Breakfast received several complaints: poor quality/repetition and items running out; coffee/tea availability was a positive exception.
Overall Experience
9
Overall mixed but generally positive for many stays: some serious negative incidents impacted a few guests (cleanliness/service related), yet many reported comfortable rooms, good location, easy check-in/out and friendly staff toward pets.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Elegant Indoor Pool Facility
Experience luxury and relaxation at Baymont Inn & Suites Gaylord with its elegant indoor pool facility, perfect for unwinding after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations
Relax in our dark wood-furnished rooms equipped with modern amenities such as cable TV, coffee maker, work desk, and ironing facilities, ensuring a comfortable stay for all guests.

Convenient Location
Located just minutes away from Gaylord Regional Airport and popular attractions like the Call of the Wild Museum and Otsego County Sportsplex, Baymont Inn & Suites Gaylord offers both convenience and comfort for your stay.

Book now to experience the perfect blend of comfort and convenience at Baymont Inn & Suites Gaylord.

Important information:

The pet fee is USD 25 per pet and per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TVC

Location

Guest Reviews

7.3
Based on 994 reviews
Cleanliness: 4.5
Service: 8
Location: 10
Room Quality: 7.2
Amenities: 7.7
Value for Money: 6
Food and Beverage: 6
Overall Experience: 9
P
Pennie • couple • us
8
Pros:

The property was fine

Cons:

The bed was extremely uncomfortable

2026-11-07 • via Nuitee
B
Benchley • family_with_children • us
10
2026-11-07 • via Nuitee
M
Madelynn • extended_group • us
9
2026-11-06 • via Nuitee
S
Steven • family_with_children • us
8
Good for overnight
Pros:

Close to everything

Cons:

Staff don't like to put supplies in the room bathrooms, I had no toilet paper no Kleenex no shower gel, on the day I left everything was empty, some of it was empty when I got there and never got refilled, even though they checked the room

2026-11-05 • via Nuitee
G
Graham • couple • us
3
I would give our experience 1.5 stars. Bed comfort can really sway comfort numbers.
Pros:

The location and the price.

Cons:

The thermostat did not control the temperature in the room. The plastic cover on the air conditioning unit on the wall was loose and dangling. The vents were not clean at all. The bed was so hard it caused both of us to have back pain for a few days after the stay. The bed was so bad, you couldn't even find a half comfortable position, so we only averaged about 4 hours of sleep. Beds for hotels are bought in bulk and can be custom made at a reasonable price. Why doesn't this hotel have nicer beds?

2026-11-04 • via Nuitee
T
Todd • family_with_children • us
2
Not good
Cons:

We arrived to our room everything seemed fine at first then we noticed hair on the sheets and it wasn’t ours. When I went down to tell the front desk. He really didn’t seem interested. We then left for awhile thinking they would take care of the problem and they didn’t. So I went back down to the front desk and asked for new sheets, and we changed the sheets ourselves . Which also seemed like a hassle to the front desk.

2026-10-30 • via Nuitee
R
Roberta • solo_traveller • us
9
2026-10-26 • via Nuitee
D
Dorian • couple • us
1
2026-10-26 • via Nuitee
J
Jezza Mae • couple • us
9
2026-10-23 • via Nuitee
J
Joseph • solo_traveller • us
7
2026-10-23 • via Nuitee
A
Ana • family_with_children • es
6
Cons:

Design is quite old.

2026-10-22 • via Nuitee
D
David • couple • us
6
Ok
Pros:

Breakfast was not so good.

Cons:

Breakfast

2026-10-19 • via Nuitee
H
Hinz • family_with_children • br
10
Great hotel in Gaylord
Pros:

Great location, clean rooms, great space and great options of breakfast.

Cons:

Nothing to complaint.

2026-10-18 • via Nuitee
S
Shirley • solo_traveller • us
9
Pros:

Pleasant area in northern Michigan.

Cons:

Large spider in the bathtub.

2026-10-18 • via Nuitee
S
Sherrie • family_with_children • us
8
Bad but ended good!!
Pros:

At first I was given a very small room with no desk/table and no chair or to sit on. Only the bed. RM 164 is not a good room! Way to small to be a handicap room. I went to front desk and told them this. At first the guy there apparently didn't believe me, said let me see the room! 🤨

So I showed him, mind you I had to walk all the way down the hallway for this with a bad knee😳. The entrance I go in, the room is first one to left!

Anyway he saw it and mumbled under his breath why isn't there a desk or chair in here!! So I had to walk all the way back down the hallway in pain to the front desk. He then gave me the room straight across to which is the one I was sent a picture of when I booked it. I showed him the picture in the beginning, and he said I do know why booking.com used that picture. I said apparently because you have these rooms! 🤔

That room 165 was very nice, big and very comfortable!

Cons:

That I was first given a very small uncomfortable room for it being disabled accessible! Also the back of the coffee pot where water goes in 2nd room was filthy! I had to use microwave to heat water for tea.

2026-10-16 • via Nuitee
R
rose • couple • us
1
Hello, I'm following up regarding my refund request for my stay at Baymont by Wyndham in Gaylord, M
Pros:

Hello,

I'm following up regarding my refund request for my stay at Baymont by Wyndham in Gaylord, Michigan.

I paid $64 for the room but discovered cockroaches. I took photographs and immediately reported the situation to the front desk. Because of the unsanitary conditions, I left the hotel.

I have not received an email or update regarding my complaint or refund request.

I am requesting a full refund of $64 to my original payment method. Please confirm that my complaint has been received, provide a case number, and let me know when I can expect a resolution.

Thank you.

Cons:

Hello,

I'm following up regarding my refund request for my stay at Baymont by Wyndham in Gaylord, Michigan.

I paid $64 for the room but discovered cockroaches. I took photographs and immediately reported the situation to the front desk. Because of the unsanitary conditions, I left the hotel.

I have not received an email or update regarding my complaint or refund request.

I am requesting a full refund of $64 to my original payment method. Please confirm that my complaint has been received, provide a case number, and let me know when I can expect a resolution.

Thank you.

2026-10-15 • via Nuitee
J
John • couple • us
9
Nice, comfortable stay for a long weekend getaway.
Pros:

The room and hallways were clean. Availability of Coffee and Tea was excellent. The checkin process and the checkout process were simple. Adding the pet to the reservation was met with significant ease. The cleaning staff talked to us and welcomed our little dog as we were passing them. We felt like valued guests.

Cons:

Messages sent to the hotel through the messaging system went unanswered prior to arrival. Ended up having to contact the hotel via phone after waiting 3 days for a response. The listing stated that breakfast was a rotating menu for hot items, but we only witnessed the exact same breakfast options all 4 days, well except for the 4th day when one of the breakfast items was listed as "ran out".

2026-10-15 • via Nuitee
R
Randy • couple • us
10
quick overnight on the road all ok
Pros:

all went well

Cons:

everything was good

2026-10-14 • via Nuitee
R
Roger • couple • us
8
2026-10-13 • via Nuitee
Y
Yi-Ho • couple • tw
10
2026-10-13 • via Nuitee