Holiday Inn Express Hotel & Suites Cleveland-Streetsboro by IHG

Hotels
•
Holiday Inn Express
7.7 (201 reviews)
9459 State Route 14 , Streetsboro , US
+1 330-422-1888

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (notably front-desk employee “T”)
Convenient, well-located property
Comfortable beds and clean rooms reported by many guests
Good breakfast selection
Economical / good rate
Cons:
Housekeeping failures — missed room cleaning and trash removal
Late-night pool noise and noisy neighbors
Inconsistent front-desk attentiveness (some staff unresponsive or rude)
Room inconsistency: some old/worn bathrooms or dirty WC
Occasional WiFi outage (weather-related)

Categories

Cleanliness
6.81
Mixed reports: many guests praised clean rooms, towels and new bathrooms, but several noted unclean WC, missed housekeeping requests and trash not removed, lowering the overall cleanliness score.
Service
7.78
Generally friendly and helpful staff (notably “T” at the front desk) but inconsistent front-desk responses and failures to fulfill housekeeping requests reduced confidence in service.
Location
8.52
Multiple guests cited a convenient, well-located property — good for road trips and close to points of interest; location is a clear strength.
Room Quality
7.77
Many rooms described as comfortable with good beds and nice showers, though some guests encountered older bathrooms, a worn tub or a dirty WC and occasional room assignment issues.
Amenities
7.2
Amenities are adequate but had issues: the pool generated late-night noise problems, and there was at least one WiFi outage (storm-related). Overall amenities are average for the tier.
Value for Money
7.96
Several guests described the stay as economical with a good rate ('buena tarifa'), indicating solid perceived value for the price.
Food and Beverage
7.91
Breakfast received multiple positive mentions for selection and quality; no major negative F&B comments were reported.
Overall Experience
7.68
Overall positive stays with comfortable rooms, helpful staff and good location, tempered by inconsistent housekeeping and occasional noise issues — a generally favorable experience matching the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location near Kent State University
Located just a short drive away from Kent State University, the Holiday Inn Express Hotel & Suites Cleveland-Streetsboro offers a perfect stay for visiting families and prospective students.

Modern Amenities for a Comfortable Stay
Enjoy the convenience of an indoor heated pool, a well-equipped gym, and complimentary Wi-Fi and parking. The spacious rooms feature cable TV, a refrigerator, and microwave, with some even offering a sofa bed for extra comfort.

Explore Nearby Attractions
Take a 30-minute drive to visit the iconic Rock and Roll Hall of Fame or head to the Metroparks Zoo & Rain Forest, both located just a short distance from the hotel.

Book your stay at Holiday Inn Express Hotel & Suites Cleveland-Streetsboro for a relaxing and enjoyable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 201 reviews
Cleanliness: 6.81
Service: 7.78
Location: 8.52
Room Quality: 7.77
Amenities: 7.2
Value for Money: 7.96
Food and Beverage: 7.91
Overall Experience: 7.68
M
Mark • solo_traveller • us
9
Was it was a good experience?The front desk was fantastic.The young lady there couldn't have been mo
Pros:

Breakfast was fair, but it's what you'd expect for free breakfast. The food was least hot and the variety wasn't bad.

Cons:

There was nothing I didn't like the coffee machines were slow.Although they did make a good cup of coffee but when I got busy , it'd be standing waiting

2026-11-03 • via Nuitee
G
Gary • couple • us
5
Convenient
Cons:

Mattress sucked

2026-11-01 • via Nuitee
M
Mark • couple • us
10
Good overall, except for the loud swimmers.
Cons:

Folks were using the swimming pool very late… 10:45 pm. They were very noisy and screaming. The folks in question sounded like the were inebriated, due to slurring of their speech. They woke my wife and I up from a deep sleep. We were in Room 112… very close to the pool.

I see the posted hours as allowing swimming until 11 pm. Please reconsider the allowable swimming time to terminate at an earlier hour.

2026-10-31 • via Nuitee
M
Mowder • couple • us
10
Mostly a very good experience
Pros:

The majority of the staff was friendly, especially “T” at the front desk. She was wonderful! She was so helpful in helping me set up the meeting room, and when there was a power outage that affected several businesses on the same power grid, , she remained calm and was did her best to help upset customers. I was very impressed by her!

Cons:

Only one thing. One front desk woman neither glanced up nor recognized our friendly “ Hello!” It was rather rude.

2026-10-24 • via Nuitee
S
sera • solo_traveller • cl
6
Pros:

Personal. Atento. Buena tarifa. Buena cama. Toallas limpias. Sabanas buenas y limpias. Baños nuevos excelente. Pero ojo si te toca un antiguo.

Cons:

No te hacen el aseo de la habitacion. Pedí 2 veces que nos sacaran la basura y no lo hicieron.
E alojamiento 2 veces la primera me tocó una habitacion con baño
Nuevo.
La
Segunda me toco una habitacion con tina vieja y en muy mal estado. El wc estaba sucio. Pedí cambio de habitacion. Y resultó ok.

2026-09-01 • via Nuitee
P
Paul • couple • us
7
Economical stay for a a road trip.
Pros:

Friendly staff

Cons:

Loud neighbor

2026-08-29 • via Nuitee
S
sera • solo_traveller • cl
4
Good hotel but dissapointing housekeeping and front desk service
Pros:

Clean and good located but disapointing housekeeping and front desk service. People were nice but not confident. Ask for two days at frontdesk to clean our room but it didnt happen

Cons:

Disappointing housekeeping and front desk service
The hotel is conveniently located and the overall facilities are adequate. However, we were very disappointed with the housekeeping service and de front desk response. We spent 5 days . Our room was not cleaned for the whole stay on consecutive days, even though we specifically requested receptionists on both days. Unfortunately, our requests were simply not fulfilled.
This is particularly disappointing for a Holiday Inn Express and does not meet the level of service we expected from an IHG hotel. Housekeeping is a basic hotel service, especially when it has been specifically requested by the guest.
The lack of response to our repeated requests significantly affected our overall experience.

2026-08-25 • via Nuitee
M
Maria • solo_traveller • us
10
It was perfect for resting for the next day!
Pros:

It was close to my former home and was allowing myself to clean and put my personal things in place for my move. Thank you!

Cons:

It was a great hotel I prefer Holiday Inn they’re put together very well!

2026-08-06 • via Nuitee
F
Felipita • couple • us
10
My stay was good
Pros:

Staff was very nice

2026-07-25 • via Nuitee
M
Marlene • family_with_children • us
9
Pros:

Very good

Cons:

Rooms were not on the same floor like I requested

2026-07-21 • via Nuitee
S
Stephen • extended_group • us
9
Great place to spend the night!
Pros:

Great location, comfy bed, clean room, good breakfast, helpful and responsive staff

Cons:

No WiFi, but it really wasn’t the fault of the hotel - there had been a power outage during a storm earlier.

2026-07-20 • via Nuitee
S
Sheila • family_with_children • us
10
I felt at home
Pros:

It was clean, cozy, positive,

Cons:

Nothing

2026-07-11 • via Nuitee
B
Beverly • couple • us
10
It was fine. Clean, quiet, friendly.
Pros:

The breakfast was good. Nice selection of items to choose from. Satisfying. Loved the shower in the room. Beds were comfortable. Never slept better. It was an overall great stay. We usually stop over night at least once a year because we travel from Connecticut to Illinois to visit our son and his family. Also stay there on our return trip home. It's a nice and convienant location. Would recommend it to anyone travel that distance or otherwise. I'm more than glad that there is a room waiting for us each time.

Cons:

Couldn't complain about anything. Thank you.

2026-07-05 • via Nuitee
4
452kcc • Business
2
OUT OF CONTROL HOTEL HOUSE KEEPING MAID
Pros:

A complete ignorant house keeping maid called the police because my dog set in my vehicle for 10 minutes. The place forced their way into my room, ran sacked my ruck and threatened to take my SERVICE DOG. The hotel removed me from the hotel and used me to leave several personal items. As a 100% disabled Veteran I found the treatment to be horrible. I do not recommend this hotel for an y reason, at any price. I WAS NOT ALLOWED TO SHOWER, OR EAT BREAKFAST. Terrible service by a busy-body house keeping maid.

2026-07-04 • via Tripadvisor
L
Lisa • extended_group • us
8
Pros:

Friendly staff, clean spacious rooms

Cons:

The pool and fitness center weren’t available

2026-07-02 • via Nuitee
P
Paul • couple • us
9
2026-06-23 • via Nuitee
D
David • solo_traveller • us
8
The stay was very good.
Pros:

The customer support was very helpful.

2026-06-22 • via Nuitee
D
Debra • solo_traveller • us
10
Pros:

Gentleman working at the desk was very friendly and helpful!!

2026-06-19 • via Nuitee
C
Christina • couple • us
6
2026-06-05 • via Nuitee
J
John • solo_traveller • us
8
2026-06-01 • via Nuitee