Kennewick Inn & Suites Tri Cities

It appears to be old apartments converted and used for motel accommodations. Outside is not a comfortable environment as well as in the entry and hallways to our rooms was uncomfortable and dirty.

Der Pool war geschlossen, die Küche nicht mit Geschirr/Besteck ausgestattet. Die Klimaanlage hat schlecht gerochen. Die Handtücher waren schmutzig. Insgesamt renovierungsbedürftiger Zustand.

Bed was uncomfortable, laid out funky I had a hard time getting around I don't move very well and it was hard getting around the room

Floor was sticky. Someone else’s hair was in the shower. There were no glasses for drinking.

The pool was out of service, the smell was too much. Ended up leaving a day early because the smell was too bad. Sink wasn’t contacted. Counter was just a sheet of wood.

Did not have parking for anyone actually staying at the hotel, did not get a refund for not being able to park at facility

Everything

The place was very old I could not believe how old the appliances were it was like an ancient artifact found in the kitchen!

Poor service They sent the maid for lunch while I stood there and would have it ready at 3pm. I did not get to check in.

Nome

No breakfast included

There was no place to comfortably sit in the room...no chairs other than the two chairs at the table. The kitchen had a refrigerator, small microwave and stove but nothing else. No dishes. No pans, No silverware, No glasses, It had a coffee maker but no coffee cups even. It was totally bare.TV was about a 40" model precariously perched on a nightstand in the middle of the room with cables stretching behind it to the wall. I didn't even turn it on so I have no idea what channels were available.

Unfortunately, my experience was disappointing due to poor housekeeping service. A housekeeper knocked on my door, and I asked her to wait one minute while I stepped outside so she could clean the room. I left for about two hours and returned to find that the room had not been cleaned.

I spoke with the front desk and was incorrectly told that the room had already been cleaned. After explaining the situation, I was assured that housekeeping would return, but no one came. I followed up again the next day and was given another promise that the issue would be resolved, yet the room still was not cleaned.

What makes this even more disappointing is that I had been tipping the housekeeping staff during my stay and always treated them respectfully. Despite that, I received no housekeeping service for three days, even after multiple requests and follow-ups with the front desk.

The lack of communication, accountability, and follow-through from both housekeeping and management was very frustrating and did not meet the standard I expected from this property.