Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful decor
Excellent location
Comfortable rooms
Cons:
High parking fees
Black mould in shower
Wi-Fi code was difficult to find

Categories

Cleanliness
7.89
Black mould in the grouting in shower; lot of hair in drain hole in middle shower.
Service
9.86
Excellent staff, attentive without being in your face; exceptional customer service.
Location
9.4
Perfectly located in the heart of Edinburgh, close to attractions and lovely atmosphere.
Room Quality
8.85
Rooms were spotless, stylish, spacious, and beautifully decorated.
Amenities
8.88
The spa and pool facilities are beautiful; social hour is a thoughtful touch.
Value for Money
8.34
Definitely way over priced for what it was, particularly parking.
Food and Beverage
9.39
Breakfast was great; lovely hotel bar.
Overall Experience
9.36
Wonderful family experience during festive season; already looking forward to next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:36

Property Description

Luxurious Accommodation - Kimpton Charlotte Square Hotel offers elegantly designed rooms with modern amenities such as flat-screen Smart TVs, premium bed linen, and complimentary treats, ensuring a comfortable stay for guests.

Culinary Delights - Indulge in a gastronomic experience at The Garden, serving a variety of dishes and drinks all day, and BABA, a restaurant and cocktail bar offering delectable Middle Eastern and Mediterranean cuisine.

Leisure and Relaxation - Guests can enjoy complimentary access to the hotel's leisure facilities, including a gym, swimming pool, and spa where they can unwind with a range of rejuvenating treatments, making their stay both relaxing and enjoyable.

Experience the epitome of luxury and convenience at Kimpton Charlotte Square Hotel in Edinburgh. Book now for an unforgettable stay!

Important information:

Please note that the property does not accept cash payments.

The credit or debit card used to book the Advance Purchase rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Parking is limited and allocated on a first-come, first-served basis. Guests are asked to contact the property directly in order to guarantee a space, using the details on the Booking Confirmation. If you would like to reserve a car parking space please contact the Concierge department at the property, once you have made your reservation. Prices of parking are GBP 45 per night.

Smoking is not permitted at the property.

When booking more than 7 rooms, different policies and additional supplements may apply.

Children's swimming times are between 08:00 - 09:00 , 12:00 - 13:00 and 16:00 - 17:00 daily.

Our Gym and Spa facilities are available for our guests from 06:30 until 21:00 on weekdays, and from 07:00 until 21:00 on the weekends.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Location

Property Video

Guest Reviews

9
Based on 2524 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
G
Gavin • couple • gb
4
Good location not worth what we paid
Pros:

Location was good and well placed

Cons:

The rooms were not good value for money similar footprint to a premier inn room with slightly nicer furnishings. Bathroom tiles had Mold on and the noise was terrible from the room next door. Personally I just felt it was not worth what we paid for the room and would not return.

2026-09-19 • via Nuitee
F
Fiona Gunn • extended_group • gb
10
2026-09-18 • via Nuitee
V
Vittorio • couple • es
9
Perfect location, charming hotel.
Pros:

A perfect place for a wonderful City.

Cons:

Everything was absolutely perfect

2026-09-17 • via Nuitee
R
Rachel • family_with_children • gb
8
Great location, comfortable room
Pros:

Great location, comfortable room. Excellent swimming pool

2026-09-16 • via Nuitee
T
Tatiana • couple • ru
6
2026-09-16 • via Nuitee
N
Njood • family_with_children • sa
6
Pros:

Location, baba restaurant for dinner

Cons:

Breakfast

2026-09-09 • via Nuitee
E
Eduardo • solo_traveller • br
6
Frustrante pela equipe da recepção
Pros:

Localization, spa.

Cons:

Da equipe que não atendeu com atenção e respeito. Não considerou q estávamos 4 noites em férias e nos colocou num quarto barulhento ao lado dó housekeeping. Todas as manhãs eu tive q abrir a porta para avisar q tinha hóspede dormindo. Eles estavam no papel deles e foram educados pedindo desculpas. Mas decidirem colocar um casal de férias por 4 noites no quarto mais barulhento do andar.
Qdo fui avisar a recepção eles nao foram atenciosos, nao pediram desculpas nem tentaream meljorR nossa estadia.

2026-09-07 • via Nuitee
C
cassandra • couple • us
10
Had a great stay
Pros:

Walking distance to everything

Cons:

Rooms small and sink low to ground . Too expensive

2026-09-07 • via Nuitee
D
Daniela • couple • au
10
2026-09-06 • via Nuitee
G
Graham • couple • gb
9
2026-09-06 • via Nuitee
G
Garrison • family_with_children • us
10
2026-09-01 • via Nuitee
J
Johanna • solo_traveller • ch
8
One night in Edinburgh
Pros:

Sehr freundliches Empfangen und reibungsloses Einchecken/ Auschecken. Personal im allgemeinen sehr zuvorkommend.
Lage perfekt um zu Fuss Edinburgh zu erkundigen.

Cons:

Es war ja the Fringe aber trotzdem ist das Zimmer/ Preis absolut im kein Verhältnis gewesen. Habe noch nie so viel für so ein kleines Einzelzimmer bezahlt.
Garderobe eigentlich nicht existent. Es war eher einen Spalt um Kleider aufzuhängen. Wenn überhaupt möglich. Bett relativ schmal. Und Zimmer ringhörig so man soll nicht Geräuchempfindlich sein. Frühstücksbuffet ok. Hat vieles aber manchmal ist weniger mehr.

2026-08-31 • via Nuitee
J
Jack • solo_traveller • gb
8
Brilliant hotel let down by increasingly poor room service offer
Pros:

The hotel is one of the best, if not the best, in Edinburgh. Every staff member you encounter from reception to cleaners to porters is very professional and polite, which is the sign of a very well-run place.

Cons:

The room service menu has got worse and worse over the last few years. It's very limited, even more so if you are vegetarian/vegan. The desert menu is particularly poor with essentially one option or a small tub of ice cream. For a five-star hotel, the range is really poor and the quality has gone downhill too. I stay at the hotel maybe 2/3 times a year and the options never change (they just seem to get reduced each time). It almost puts me off rebooking.

2026-08-31 • via Nuitee
M
Mzikazi • solo_traveller • gb
10
Fabulous
Pros:

I really enjoyed my stay and had such a lovely experience. The staff were genuinely friendly, welcoming and always happy to help, which made my stay even more enjoyable. The facilities were excellent, and I felt very comfortable throughout my stay. I would definitely stay here again.

2026-08-31 • via Nuitee
S
Sahar • couple • sa
7
Pros:

Location

Cons:

Disappointing Stay – Far Below Expectations for a Kimpton

I stayed at the Kimpton Charlotte Square in Edinburgh for one week, and unfortunately, my experience was deeply disappointing. The excellent location is genuinely the only aspect of my stay that I can praise.

From the moment I entered my room, I was shocked by what I had been allocated. The room was designed as an accessible room, which in itself is of course perfectly appropriate for guests who require these facilities, but it was completely unsuitable for me and I had neither requested nor been informed that I would be given such a room. The bathroom in particular had a very low, small sink designed for wheelchair accessibility, while the bedroom had a small window positioned unusually high on the wall. The overall effect was gloomy, enclosed and, frankly, rather depressing.

More importantly, the room bore very little resemblance to what I would consider a luxury hotel room. It felt remarkably basic and certainly did not justify the very high rate being charged.

When I raised my concerns, I was offered another room — but only from the 26th, despite having checked in on the 22nd. This would have meant repacking and moving all my belongings halfway through a one-week stay. No assistance with moving was offered, and when I did not respond to the proposal, nobody followed up to see whether the issue had been resolved or whether I was comfortable. That lack of follow-up summed up much of my experience at this hotel.

There was also very little attention to the room during the stay. Even basic items such as drinking water were not routinely provided and had to be requested. On one occasion, I called to ask for something and waited for an hour without receiving it. I eventually had to call again before it was delivered.

Housekeeping was another frustration. My room was regularly not cleaned until around 4 p.m. When I questioned this, I was told that rooms are serviced anytime between 8 a.m. and 5 p.m.

2026-08-29 • via Nuitee
M
M1942UAtomp • Solo travel
10
Excellent PT's Jordan and Ricky
Pros:

Love this gym - very well maintained. Big shout out to Jordan and Ricky, very knowledgeable and friendly. They've both helped me stay consistent and enjoy training at the Kimpton.

2026-08-28 • via Tripadvisor
S
Sara • solo_traveller • us
10
2026-08-28 • via Nuitee
M
Maria • couple • br
1
Lamentável como conduziram a situação
Pros:

Localização

Cons:

Extremely disappointing handling of a missing prescription medication

Unfortunately, our experience with this hotel was seriously affected by the way they handled an important issue after our departure.

I accidentally left a Mounjaro injection pen, an expensive prescription medication, inside the refrigerator in room 312 when we checked out at approximately 11:30 a.m. We contacted the hotel the very same day to report it.

I am absolutely certain about where the medication was left. The refrigerator contained only two bottles of water, two small bottles of milk and the Mounjaro pen, which was wrapped in transparent plastic and placed on the bottom shelf. There were so few items inside that it is extremely difficult to understand how the medication could simply disappear without being seen when the room was cleaned.

We contacted the hotel several times. They told us they had spoken to Housekeeping, checked Lost Property and were unable to locate the medication.

What was most disappointing, however, was the lack of transparency afterwards. I specifically asked whether the refrigerator had been emptied or cleaned, what had happened to the water and milk that were also inside, whether the person who cleaned room 312 had been specifically questioned about the contents of the refrigerator, and what the hotel’s procedure is for medication left in guest-room refrigerators.

None of these questions was answered.

The hotel said they would undertake an additional review and contact us if they had further information. After my final message requesting clear answers and escalation of the matter, I received no further response at all.

I fully accept responsibility for having forgotten the medication in the refrigerator.

2026-08-28 • via Nuitee
O
Olivier • solo_traveller • fr
10
2026-08-28 • via Nuitee
P
pamellisinternatinal • Couples • Los Angeles, California
10
Great location & ticks all boxes
Pros:

Always a good stay. Location, dining, & staff are great. Room was in new section so it was larger than last time we stayed in older section. Atrium in centre of hotel offers terrific lounge areas … breakfast is good & its just a wonderful experience.

2026-08-27 • via Tripadvisor