Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great service
Beautiful decor
Excellent location
Comfortable rooms
Cons:
High parking fees
Black mould in shower
Wi-Fi code was difficult to find

Categories

Cleanliness
7.89
Black mould in the grouting in shower; lot of hair in drain hole in middle shower.
Service
9.86
Excellent staff, attentive without being in your face; exceptional customer service.
Location
9.4
Perfectly located in the heart of Edinburgh, close to attractions and lovely atmosphere.
Room Quality
8.85
Rooms were spotless, stylish, spacious, and beautifully decorated.
Amenities
8.88
The spa and pool facilities are beautiful; social hour is a thoughtful touch.
Value for Money
8.34
Definitely way over priced for what it was, particularly parking.
Food and Beverage
9.39
Breakfast was great; lovely hotel bar.
Overall Experience
9.36
Wonderful family experience during festive season; already looking forward to next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:36

Property Description

Luxurious Accommodation - Kimpton Charlotte Square Hotel offers elegantly designed rooms with modern amenities such as flat-screen Smart TVs, premium bed linen, and complimentary treats, ensuring a comfortable stay for guests.

Culinary Delights - Indulge in a gastronomic experience at The Garden, serving a variety of dishes and drinks all day, and BABA, a restaurant and cocktail bar offering delectable Middle Eastern and Mediterranean cuisine.

Leisure and Relaxation - Guests can enjoy complimentary access to the hotel's leisure facilities, including a gym, swimming pool, and spa where they can unwind with a range of rejuvenating treatments, making their stay both relaxing and enjoyable.

Experience the epitome of luxury and convenience at Kimpton Charlotte Square Hotel in Edinburgh. Book now for an unforgettable stay!

Important information:

Please note that the property does not accept cash payments.

The credit or debit card used to book the Advance Purchase rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Parking is limited and allocated on a first-come, first-served basis. Guests are asked to contact the property directly in order to guarantee a space, using the details on the Booking Confirmation. If you would like to reserve a car parking space please contact the Concierge department at the property, once you have made your reservation. Prices of parking are GBP 45 per night.

Smoking is not permitted at the property.

When booking more than 7 rooms, different policies and additional supplements may apply.

Children's swimming times are between 08:00 - 09:00 , 12:00 - 13:00 and 16:00 - 17:00 daily.

Our Gym and Spa facilities are available for our guests from 06:30 until 21:00 on weekdays, and from 07:00 until 21:00 on the weekends.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 45 per day.

Location

Guest Reviews

9
Based on 2415 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
Alyse • solo_traveller • au
10
2026-06-13 • via Nuitee
O
Odalis • couple • us
10
2026-06-13 • via Nuitee
N
Noof • extended_group • qa
10
Great, but didn’t receive refund for my deposit!
Pros:

Everything was great

Cons:

The hotel hasn’t refunded my deposit for the 2 rooms even though it’s been more than two weeks since I checked out.

2026-06-13 • via Nuitee
J
James • solo_traveller • gb
10
2026-06-11 • via Nuitee
D
David • solo_traveller • au
8
2026-06-08 • via Nuitee
K
Kevin • couple • gb
9
Great hotel, location and very friendly and accommodating staff. The staff were amazingly helpful and polite.
Pros:

Good location. Nice unique room styles. Good facilities and amenities available. The hotel is beautifully decorated. It gives off a very modern vibe but also very boutique.

Cons:

The cost of the room I had, for what it was, was a little steep.

2026-06-08 • via Nuitee
L
LABROS • solo_traveller • gr
2
2026-06-06 • via Nuitee
K
kevin fitz • solo_traveller • us
10
2026-06-06 • via Nuitee
M
Maria Teresa • couple • pt
8
Fiquei desapontada. Estava à espera de um Serviço 5 estrelas.
Pros:

Decoração e localização

Cons:

Má recepção. Quando cheguei não me deram informações nenhumas, não disseram o horário do pequeno almoço, nem onde era servido, não levaram malas. Pequeno-almoço muito fraco, ovos benedict maus. Serviço desorganizado.

2026-06-06 • via Nuitee
M
M8860WTstevenb • Friends getaway
10
Beyond a 5* hotel
Pros:

An exceptional hotel. Beautiful rooms and excellent staff. Mael, in particular, went far out of her way to accommodate our needs

2026-06-03 • via Tripadvisor
N
Napsforever • Couples
4
Big Disappointment
Pros:

I always seek out the Kimpton brand when traveling, however, this was the most disappointing Kimpton I have come across so far. We were given a lackluster greeting at check-in and a room that was clearly not renovated and not one that is advertised much. It was also covered in dust on top of the wardrobe that we discovered by briefly placing a pillow up there. The spa facility was small and the sauna faces the pool so people awkwardly watch you sit in there from the water. How relaxing!

They are supposed to be a very dog friendly brand and, yet, even when they were aware of my dog being part of my stay they had nothing prepared in our room for her. Getting these items was a pain and we ended up with only a water bowl and no apology for not providing anything in the first place. Not to mention they made me sign a waiver agreeing to a £200 fine if my dog is disruptive during our stay. I have never come across a waiver like this at any other Kimpton and if you look online they never state any pet policy regarding this. I feel this was completely unacceptable to not warn people beforehand online of their policies. I would never have bothered booking this hotel had I known the extent to which they don’t seem to actually want dogs there. The website would have you believe it was the most welcoming place ever for them.

Thankfully we only stayed one night, but I wish I hadn’t stayed here at all.

2026-06-01 • via Tripadvisor
B
Bernd • couple • de
7
2026-05-31 • via Nuitee
L
lovemyflipflops • Family • Winchester, Hampshire, England
10
Excellent hotel
Pros:

Just had a fantastic stay at The Kimpton. The staff here can’t help enough and the rooms are clean, spacious and well stocked with everything you need. We liked the decor and the boutique feel. Nice touch to have an hour with a selection of free drinks for guests.

On the whole we had a great positive stay with the only negatives being - the corridors are noisy so can make getting to sleep difficult when other guests are returning to rooms and we would have like the Garden room to stay open later so giving more food options at dinner. That said Edinburgh is a place to eat and drink with some excellent restaurants

2026-05-30 • via Tripadvisor
J
James • couple • gb
10
2026-05-30 • via Nuitee
G
Ghassan • solo_traveller • sa
6
2026-05-30 • via Nuitee
F
Field_Family_UK • Couples
10
A Wonderful Stay!
Pros:

We had a wonderful stay at the Kimpton Charlotte Square.
Our room was spacious, super clean and well-stocked with toiletries, water and snacks. There were also robes and slippers for us to use; the robes were particularly useful when using the pool.
Breakfast was included in our package. The food was tasty, freshly cooked and replenished regularly throughout service. We could also order from the a la carte menu if we wished - the porridge is delicious by the way!
There is a complimentary happy hour in The Garden part of the bar which is a treat!
We used the bar a few times of an evening. Nothing was too much trouble for the friendly bar staff. They have a 'signature' cocktail menu but were very happy to mix a Mojito for me and will make other classic cocktails on request.
All of the staff we met were welcoming, friendly and happy to help.

The hotel itself is less than a ten minute walk from the tram stop and close to all the amenities and attractions that Edinburgh City Centre has to offer.
We cannot fault the time we spent at the Kimpton and are looking forward to returning in the future.

2026-05-29 • via Tripadvisor
C
Claire • family_with_children • ae
9
Great family city break.
Pros:

Location. Facilities. Great family sized room.

Cons:

Not all staff that helpful.

2026-05-29 • via Nuitee
L
Lorraine • solo_traveller • mt
9
They gave me a memorable stay and will definitely visit again.
Pros:

Nice design and very warm environment

Cons:

I loved it especially the staff

2026-05-29 • via Nuitee
3
351amela • Friends getaway
10
A truly memorable stay
Pros:

Had a wonderful stay at the Kimpton in Edinburgh. The hotel is beautiful, the location is perfect, and the service truly made the experience special. A special thank you to Raquel and Gavin who went above and beyond to make the stay so memorable, warm, attentive and genuinely welcoming throughout. Would absolutely stay again!

2026-05-28 • via Tripadvisor
H
Heiko • couple • mx
10
2026-05-28 • via Nuitee