Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Beautiful decor
Excellent location
Comfortable rooms
Cons:
High parking fees
Black mould in shower
Wi-Fi code was difficult to find

Categories

Cleanliness
7.89
Black mould in the grouting in shower; lot of hair in drain hole in middle shower.
Service
9.86
Excellent staff, attentive without being in your face; exceptional customer service.
Location
9.4
Perfectly located in the heart of Edinburgh, close to attractions and lovely atmosphere.
Room Quality
8.85
Rooms were spotless, stylish, spacious, and beautifully decorated.
Amenities
8.88
The spa and pool facilities are beautiful; social hour is a thoughtful touch.
Value for Money
8.34
Definitely way over priced for what it was, particularly parking.
Food and Beverage
9.39
Breakfast was great; lovely hotel bar.
Overall Experience
9.36
Wonderful family experience during festive season; already looking forward to next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:36

Property Description

Luxurious Accommodation - Kimpton Charlotte Square Hotel offers elegantly designed rooms with modern amenities such as flat-screen Smart TVs, premium bed linen, and complimentary treats, ensuring a comfortable stay for guests.

Culinary Delights - Indulge in a gastronomic experience at The Garden, serving a variety of dishes and drinks all day, and BABA, a restaurant and cocktail bar offering delectable Middle Eastern and Mediterranean cuisine.

Leisure and Relaxation - Guests can enjoy complimentary access to the hotel's leisure facilities, including a gym, swimming pool, and spa where they can unwind with a range of rejuvenating treatments, making their stay both relaxing and enjoyable.

Experience the epitome of luxury and convenience at Kimpton Charlotte Square Hotel in Edinburgh. Book now for an unforgettable stay!

Important information:

Please note that the property does not accept cash payments.

The credit or debit card used to book the Advance Purchase rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Parking is limited and allocated on a first-come, first-served basis. Guests are asked to contact the property directly in order to guarantee a space, using the details on the Booking Confirmation. If you would like to reserve a car parking space please contact the Concierge department at the property, once you have made your reservation. Prices of parking are GBP 45 per night.

Smoking is not permitted at the property.

When booking more than 7 rooms, different policies and additional supplements may apply.

Children's swimming times are between 08:00 - 09:00 , 12:00 - 13:00 and 16:00 - 17:00 daily.

Our Gym and Spa facilities are available for our guests from 06:30 until 21:00 on weekdays, and from 07:00 until 21:00 on the weekends.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 45 per day.

Location

Guest Reviews

9
Based on 2324 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
X
X1718NThelenl • Family
10
What a beautiful hotel in the heart of Edinburgh
Pros:

We absolutely loved our few nights here. Staff were so friendly and helpful in the reception area and The Garden. We loved our room in the attic - it was clean, comfortable and catered for all our needs. Great value for money. For me having the pool was a big plus - there again the Spa area and changing rooms were clean and well kept. Loved the seaweed shower accessories and the Dyson hairdryer was great. Thank you for a wonderful stay and we definitely recommend to family and friends. 5*

2026-04-10 • via Tripadvisor
C
Claire • solo_traveller • gb
10
Great hotel, very welcoming staff.
Pros:

Its character

Cons:

Nothing.

2026-04-10 • via Nuitee
M
My • solo_traveller • se
10
2026-04-10 • via Nuitee
Q
Q6225TJadak • Solo travel
10
Warm hospitality in Edinburgh
Pros:

It was unexpectedly comfortable and pleasant staying in the hotel - Location was perfect to walk up to Royal Mile and Edinburgh Castle. Overall atmosphere was cozy and lofty, and staff was genuinely kind and caring. I borrowed Strathberry bag and that one really made my OOTD on that day! Also they kindly offered a list of amenity rental and it was incredibly useful.

I particularly appreciate helping from Mea at the BABA bar, Mighel and Fraya at the Concierge (apologies in advance for the incorrect spelling if they are). I truly enjoyed conversing with them and that became a part of memorable and pleasant moments in Edinburgh :)

2026-04-09 • via Tripadvisor
E
Eleonora • family_with_children • ch
8
2026-04-09 • via Nuitee
A
Alessandro • family_with_children • it
10
Nel cuore della città ma lontano dal caos
Pros:

La posizione è centralissima ma lontana dal caos,luogo tranquillo ed elegante. La piscina dopo una giornata in giro in città è perfetta per rilassarsi. Camera pulita e silenziosa,ottimi servizi.

Cons:

Tutto perfetto

2026-04-09 • via Nuitee
S
Sofia • solo_traveller • se
9
Trevligt hotell med bra restaurang och enastående service.
Pros:

Läget, servicen

Cons:

Väldigt tråkig utsikt mot innergården.

2026-04-09 • via Nuitee
M
Maxine • family_with_children • gb
10
2026-04-08 • via Nuitee
T
Tanja • solo_traveller • de
10
Hund und Mensch glücklich!
Pros:

Wir sind mit unseren beiden Hunden gereist und haben sehr die Hundefreundlichkeit des Hotels geschätzt ..... mit vielen Aufmerksamkeiten im Hotelzimmer, die Möglichkeit, die Hunde mit in das Restaurant zu nehmen sowie der Möglichkeit, den gegenüberliegenden kleinen Park nutzen zu können für die Gassirunden am späten Abend sowie frühen Morgen.

Cons:

Wir waren rundherum zufrieden. 🤗

2026-04-08 • via Nuitee
A
Antoine • couple • fr
6
Trop cher pour le désagrément subi
Pros:

L’emplacement dans Edinburgh, le petit déjeuner et le personnel

Cons:

Notre chambre donnait sur l’arrière cour où nous subissions des 5h jusqu’à 9h du matin les livraisons, le retrait des ordures. Aucun avertissement ni prise en compte de se phénomène.

2026-04-07 • via Nuitee
M
MG1203 • Friends getaway
10
Fantastic stay
Pros:

Excellent hotel, location & staff.
The hotel is stylish with a decent spa, we would all definitely recommend getting a treatment.
Umbrellas and bikes to use, fantastic breakfast and if you forget something there is a list in your room of amenities the hotel can provide.
The staff are all chatty & very helpful and we would definitely be back.

2026-04-05 • via Tripadvisor
A
Alberto • couple • es
5
Would not recommend to a friend considering the price you need to pay
Pros:

The staff were very friendly and helpful, and the beds were extremely comfortable.

Cons:

The gym is fairly well-equipped but poorly maintained. I went two days in a row and noticed the same paper cup left on one of the bikes from the day before. Both clocks on the wall were stuck at 7:30, clearly with dead batteries that no one had replaced. Small details like these say a lot about the overall upkeep. The gym also uses outdated five-litre water dispensers instead of proper fountains, which feels quite out of place in what’s supposed to be a luxury setting.
To access the gym or the spa, you need to write your full name on a paper sheet to confirm you’re a guest. It’s an awkward and outdated process, and not exactly GDPR compliant since other guests’ names are visible on the same page. The spa itself is underwhelming, with just one pool that easily gets crowded, making it very difficult to relax. You also have to walk through the restaurant to reach the spa or gym, which is inconvenient and poorly designed.
The lighting in both areas is far too dim, especially in the gym where it’s difficult to even read the weights. In the rooms, the TV only offers basic channels, with no Netflix or streaming services available, which feels outdated. The soundproofing is another big issue, we barely slept due to the constant wind noise, something that should never happen in a five-star property.

2026-04-05 • via Nuitee
S
Stuart • family_with_children • de
7
Not a 5-star hotel. But it was a pleasant trip.
Pros:

Location was good

Cons:

The food isn’t good enough for a 5 star hotel. And despite messaging days in advance to have two rooms next to each other as we had our kids they struggled to accommodate. Not 5-star experience, a solid 4-star.

2026-04-04 • via Nuitee
S
Steve • couple • gb
6
2026-04-04 • via Nuitee
R
R208SYfrankz • Couples
10
Vacation in Edinburgh
Pros:

One of the better hotels I have had the pleasure to stay at. My wife and I were there for 3 nights. Location was perfect and the staff was amazing. Concierge Gavin was super helpful. The gym was so good and great breakfast to start the day. Thanks for helping make our trip to Edinburgh memorable

2026-04-03 • via Tripadvisor
B
Brooke • solo_traveller • nz
10
2026-04-03 • via Nuitee
R
Richard • couple • gb
7
It was ok - we are Kimpton fans. It was a bit sloppy!
Pros:

Staff were good and attended to ‘some’ issues

Cons:

The TV could have worked - despite the engineer trying to fix it!
Resent paying a fixed breakfast charge of £30pp - when all we wanted was a coffee and croissant ….!!
Bedroom heat required maintenance man to change filter
Room service left ‘tissue box’ empty - a bit annoying late at night

2026-04-01 • via Nuitee
A
Adeline • couple • be
8
Très agréable séjour à Édimbourg.
Pros:

L’hôtel est très beau, le personnels est très gentil, on y mangeait très bien. Il est très bien situé.

Cons:

C’est dommage que le restaurant gaucho soit souvent complet.

2026-04-01 • via Nuitee
A
A • couple • gb
9
2026-03-31 • via Nuitee
J
jeffreyjohnk • Family • Montrose, Angus, Scotland
10
Very/Very Dog Friendly
Pros:

Superb hotel. Staff are excellent and very supportive of clients with pets

2026-03-30 • via Tripadvisor