Hotel de la Cité Carcassonne - MGallery Collection

Hotels
•
Accor
9.4 (133 reviews)
Place Auguste Pierre Pont, Carcassonne, Aude, 11000 , Carcassonne , FR
33-4-68719871

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Electric car charging station
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Cleanliness issues
Service delays

Categories

Cleanliness
8.44
Specific mentions of cleanliness issues such as empty soap dispenser and tissue from previous guests.
Service
10
Various mentions of friendly and accommodating staff, though with some delays experienced.
Location
10
Frequent praise for the hotel's location within the old city and close to attractions.
Room Quality
9.44
Mention of large, comfortable rooms with some reservations about the need for updates.
Amenities
8.94
Pools and gardens praised, but some complaints about the bar service and breakfast availability.
Value for Money
8.94
Some guests felt it was overpriced, especially concerning room cleanliness and service delays.
Food and Beverage
9.44
Restaurant received positive feedback, although breakfast was deemed too expensive for the quality.
Overall Experience
10
Overall enjoyable stay as highlighted in multiple positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:08

Property Description

Experience the charm and luxury of the Hotel de la Cite Carcassonne - MGallery Collection, nestled in the heart of the Historic Fortified City.

Spa & Relaxation
Unwind at our full-service spa, where indulgent massages and rejuvenating facials await. After a day of exploration, enjoy the steam room or take a refreshing dip in our seasonal outdoor pool.

Gastronomic Delights
Savor exquisite French cuisine at La Barbacane 1 étoile, or enjoy 24-hour room service for a cozy in-room dining experience. Don’t miss out on our vibrant bar/lounge for a relaxing drink by the poolside.

Comfort & Convenience
Stay connected with complimentary Wi-Fi and unwind in individually decorated rooms featuring premium bedding and flat-screen televisions. With convenient business services and a welcoming concierge, your needs are always met.

Book your unforgettable stay today and immerse yourself in the elegance of Carcassonne!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.4
Based on 133 reviews
Cleanliness: 8.44
Service: 10
Location: 10
Room Quality: 9.44
Amenities: 8.94
Value for Money: 8.94
Food and Beverage: 9.44
Overall Experience: 10
W
William
10
Pros:

Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.

2025-09-25 • via Nuitee
S
Steven • friends
10
Pros:

Great customer service

2025-09-17 • via Nuitee
R
Robert • partner
10
Pros:

Expedia promises VIP Access perks but we never receive them.

2025-09-05 • via Nuitee
S
Stephanie • family
8
Pros:

We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.

2025-09-01 • via Nuitee
R
Robert
8
Gorgeous little pool in the old town.
Pros:

What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.

2025-08-30 • via Nuitee
A
Asif • partner
10
Pros:

This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.

2025-08-25 • via Nuitee
M
Michael
10
Pros:

.

2025-08-24 • via Nuitee
J
Joanne
10
Pros:

What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful.

Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang!

The food in La Barbacane was delicious.

Excellent location, great as a base to explore Carcassonne on foot.

2025-08-22 • via Nuitee
T
Trudy • partner
10
Pros:

A beautiful hotel inside the walled city of Carcassonne. Wished we’d added another night. To our stay. Comfortable beds and the breakfast was excellent.

2025-08-12 • via Nuitee
D
daisy
10
Expensive but would stay again.
Pros:

Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect!

2025-08-08 • via Nuitee
K
Kathryn
10
Magical place
Pros:

If you are planning to stay in Carcassonne, this hotel is a high recommend! It’s so magical to stay inside the city walls.

2025-08-08 • via Nuitee
S
Sara • partner
6
Pros:

Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.

2025-07-24 • via Nuitee
V
Verified traveler
10
Incredible
Pros:

The most beautiful and unique hotel I’ve stayed in. Absolutely fabulous stay.

2025-07-14 • via Nuitee
V
Verified traveler
6
Good stay, and the space needs a major upgrad
Pros:

The hotel is located in a special site in Carcassone, both as the UNESCO landmark and for the church it sits next to.

However, the super antiquated beds (mine sank in the middle), the antiquated (and in some cases broken) furniture, barely working AC, and mold and dirt in the cracks of the shower and around the AC unit make it not comparable with its pricing.

This is my second stay. The first was with a group for which we had a discount. And, I wouldn’t stay again until upgrades have been completed.

2025-07-12 • via Nuitee
D
Duane
10
Beautiful hotel on the walls of the city
Pros:

Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!

2025-07-06 • via Nuitee
N
Natalie • partner
10
Pros:

Amazing stay!

2025-07-05 • via Nuitee
M
Melanie • partner
10
Pros:

This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here.

2025-07-02 • via Nuitee
A
Alison
8
Pros:

This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.

2025-06-21 • via Nuitee
M
Michelle • partner
10
Pros:

Charming "old world" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon.

2025-06-20 • via Nuitee
T
Thomas
10
Pros:

Great service at reception, weight staff was outstanding, only negative is the shower and tower tub were awkward to use dangerous to get in and out had to be very very careful and I am relatively young and agile.

2025-06-14 • via Nuitee