Dan Panorama Jerusalem Hotel

Hotels
•
Dan Hotels & Resort
8.6 (709 reviews)
39 Keren Hayesod Street , Jerusalem , il

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Service delays

Categories

Cleanliness
7.93
Cleanliness was mentioned negatively with issues in the breakfast room and other areas.
Service
9.4
Mostly positive impressions of staff being friendly and helpful, but some complaints about service delays.
Location
9.94
Convenient location was mentioned positively in multiple reviews.
Room Quality
6.89
Rooms were criticized for being small and in need of updates.
Amenities
9.42
Amenities such as the business lounge received positive feedback.
Value for Money
8.38
Mixed feedback with some feeling prices were high for certain services.
Food and Beverage
7.93
Food quality was described as abundant but not up to par, particularly for vegetarian options.
Overall Experience
8.9
Overall experience was mixed with both highlights and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:48

Property Description

Conveniently Located Luxury in Jerusalem

Spacious and Elegant Rooms
Experience comfort and style in our air-conditioned rooms, each offering cable TV and stunning views of Jerusalem.

Top-Notch Facilities
Relax by the rooftop pool, stay active in the free gym, and explore our shops and synagogue. Indulge in Israeli delicacies at our restaurant and let your kids have a blast at Daniland.

Added Perks
Enjoy complimentary Wi-Fi, limited free parking, and easy access to the Old City. Book your stay at Dan Panorama Jerusalem Hotel for an unforgettable experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Check-in on Saturdays and Jewish holidays may be postponed until after 1800. The hotel might perform a credit card validity check. When booking more than 7 rooms, must confirm with the hotel in advance and different policies & additional supplements may apply.


Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for ₪ 40 per person per night when using an existing bed.
    Children from 2 years old to 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 709 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.94
Room Quality: 6.89
Amenities: 9.42
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.9
S
sambieni • Family • Los Angeles, California
4
Once great hotel is now a remnant of its former self... Avoid
Pros:

Stayed here for a weekend in December with plan to return following weekend as well.
I stayed here a decade or so ago with fond memories. But the quality and luxury has slipped tremendously.
Check-in is a totally rushed headache with zero service from bellman to the front desk.
Zero ability to properly control room temperature so you either overheat or open window and potentially freeze yourself.
Breakfast is a zoo and really low quality compared to peer hotels.

The "recently renovated" room had touched up - roughly - bathroom, but the room itself was no different than decade+ ago. Totally false advertising. I spent an hour between phone calls and asking 4 different folks at front desk to cancel my room for following weekend. Every request was met with a different response until someone was able to do so. He asked why i was canceling my future room - I said this is not remotely recently renovated and my daughter is really unhappy. HE said yea that renovation was quite a while ago....

Stay elsewhere - way too many good options now for this to charge such prices withsuch poor quality.

2026-03-15 • via Tripadvisor
R
Raphaella • solo_traveller • gb
6
I was very disappointed
Pros:

The location was very central

Cons:

The heating didn’t work properly and there were no blankets or duvets. The nearest socket for the kettle was on the floor in the bedroom. They removed the bottle of shower gel on our third day and did not provide a bath mat.

2026-03-01 • via Nuitee
A
Adrian • couple • us
10
Comfortable and wonderful service
2026-02-25 • via Nuitee
F
Fortuna • family_with_children • us
9
Pros:

Breakfast was great. Location was great

2026-02-24 • via Nuitee
A
Anthony • couple • gb
10
Great 3 day stay the receptionist was extremely helpful and pleasant. We had several rooms booked for ourselves and othe
Pros:

Great location for seeing the Od City

Cons:

There is nothing I don’t like

2026-02-23 • via Nuitee
C
CHAIM • solo_traveller • us
9
2026-02-22 • via Nuitee
8
858liors • Couples • Holon, Tel Aviv District
6
hotel location is excellent ,but poor breakfast.
Pros:

The hotel location is excellent, close to Mamilla, the service at the reception was good, the room was relatively large and spacious, the air conditioner in the room did not work, only blows air, the food level is very low, regarding breakfast, the food is not fresh, and the variety of products is poor, I liked that the hotel has several parking spaces, also in the underground,

2026-02-16 • via Tripadvisor
N
Nadine • couple • fr
8
Pros:

Bel hôtel,bien situé,
Endroit confortable, bon buffet de petit-déjeuner .
Quelques membres du personnel très agréables.
Le snacking dans le lobby de l'hôtel est très cher, trop cher pour les produits proposés.

Cons:

Snacking au lobby beaucoup trop cher.

2026-02-13 • via Nuitee
יעל • couple • il
9
2026-02-12 • via Nuitee
L
Lawrence • solo_traveller • us
9
2026-02-09 • via Nuitee
C
Calcar • couple • us
8
Great location, very good service
Pros:

We were in Jerusalem for the first time because of a wedding. This is a large well-located hotel and the service was excellent. They have a big dining room with a variety of breakfast selections. Although for us, we had to look carefully for food we are used to eating in the morning. But this issue was one we experienced throughout our trip. They did a great job with our laundry.

Cons:

The issue we had was a TV that didn't work, but techs sent worked hard to try to fix it. Finally, the TV was replaced with a new one. The heating and A/C system was different than what we were used to. It was very warm when we first entered, and then we learned that the hotel can either provide air conditioning or heat. We were advised to open the window to get cooling, and we turned off the heat. When it was too cold, we closed the window and turned on the heat.

2026-02-08 • via Nuitee
Y
Yaïr • family_with_children • fr
8
Bon emplacement.
Pros:

L'emplacement.
Le standing des parties communes
Le personnel serviable

Cons:

Fenêtre pas hermétique
Bruit important du réfrigérateur dans la chambre

2026-01-31 • via Nuitee
Y
Yaniv • family_with_children • il
5
2026-01-31 • via Nuitee
M
mandykT8214MN • Family
10
Service that really stands out
Pros:

We stayed at the Dan Jerusalem for four days and had a wonderful experience from start to finish. The level of service was outstanding—professional, attentive, and genuinely welcoming throughout our stay. Every interaction felt thoughtful and well-handled, which made the visit especially relaxing and enjoyable.

A special shout-out to Safwan and Tala, who assisted us during check-out. They were incredibly helpful, efficient, and kind, leaving us with a great final impression of the hotel. Their professionalism really stood out and perfectly reflected the high standard of service at the Dan Jerusalem.

We would absolutely recommend this hotel and cannot wait to return.

2026-01-27 • via Tripadvisor
J
Jan • solo_traveller • sk
8
2026-01-27 • via Nuitee
M
marc • couple • us
9
Enjoyable hotel, good value
2026-01-22 • via Nuitee
N
Noa • solo_traveller • us
10
Great location - easy & short walk to anywhere without being in the middle of all the chaos.
Pros:

Close walk to everything but not in the middle of all the chaos.
Room was large and comfortable.

Cons:

NA

2026-01-22 • via Nuitee
M
Menachem • extended_group • za
1
Bad customer service
Cons:

I was promised by the hotel manager on duty and junior staff members a FULL REFUND for the time that I had pre-paid and DID NOT stay in the hotel due to a payment issue I had. The hotel demanded an additional 1000 shekkel upon my arrival after paying in full upfront - due to Vat which was never mentioned in the booking process. We agreed that I would vacate and get a refund for the nights I did not stay over. I paid the Vat under duress for only the ONE night that I stayed over and I promptly moved out. I have emailed Booking.com and the hotel for my money back / refund for the nights I did NOT stay over and instead I received a communication from Booking.com to state that the hotel denied my refund which is what they promised me would NOT happen. This is unethical and dishonest at worst and bad service at best. Meantime I have sent multiple emails and I am still waiting for a refund.

2026-01-22 • via Nuitee
לביאב • family_with_children • il
10
Pros:

הכל

Cons:

הכל

2026-01-21 • via Nuitee
J
Jan • couple • cz
9
2026-01-21 • via Nuitee