Castello Prime Suites

Hotels
8.5 (2520 reviews)
Escadinhas do Marquês de Ponte de Lima 10 , Lisbon , pt

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast
Nice amenities
Cons:
Noise issues
Accessibility challenges for some
Temperature of jacuzzi water

Categories

Cleanliness
7.96
While the rooms were reported clean, concerns about noise suggest a slight impact on the perception of cleanliness.
Service
8.93
Reviewers consistently praised the friendly and helpful staff, highlighting exceptional service throughout their stay.
Location
8.47
The location received mixed reviews; while some found it a bit challenging to access, many appreciated the quietness and proximity to attractions.
Room Quality
7.92
Most guests found the rooms good, but issues like noise and the small size of some rooms detracted from the overall quality.
Amenities
8.95
Amenities such as the sauna, spa pool, and availability of breakfast received positive mentions.
Value for Money
8.41
Guests felt that the overall offerings are worth the price, despite minor location drawbacks.
Food and Beverage
8.96
The breakfast and overall food offerings were frequently highlighted positively.
Overall Experience
8.43
Overall, guests reported a pleasant stay with some minor issues noted, aligning well with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 11:31

Property Description

Indulge in Luxury Amenities
Experience ultimate relaxation at Castello Prime Suites with an indoor swimming pool, sauna, and a spa with a hot tub.

Modern Comforts
Unwind in air-conditioned suites offering free WiFi, kitchenette, flat-screen TV, and a private bathroom with premium amenities.

Convenient Location
Located just 1.1 km from St. George's Castle, explore Lisbon with ease. Don't miss out on the buffet breakfast and nearby attractions like Miradouro da Senhora do Monte and Rossio.

Book now to elevate your stay at Castello Prime Suites!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 8 and older are allowed.
    Children from 8 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2520 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.43
M
maria auxiliadora • solo_traveller • es
9
Pros:

La habitación es perfecta si no quieres comer fuera de casa. Muy cómoda. La cama es maravillosa y las almohadas. El spa, el desayuno, que te puedas tomar una infusión, un café, una fruta, o un pastelito de nata a cualquier hora gratis

Cons:

Solo por poner una pega pero que no me importó porque todo lo demás es positivo, el spa tenía un par de cosas que no funcionaban y el cloro muy alto para mí gusto, no paré de estornudar

2026-05-08 • via Nuitee
U
Ursula • family_with_children • de
9
Pros:

Sehr gutes Frühstück, traumhafte Terasse

2026-05-08 • via Nuitee
L
Loïc • couple • fr
10
Séjour parfait
Pros:

La location est superbe et offrant une vue sur la ville incroyable

2026-05-08 • via Nuitee
C
Christine • solo_traveller • ca
10
Pros:

Bonne localisation, belle terrasse!

2026-05-07 • via Nuitee
H
Hermelijn • solo_traveller • nl
10
Uitstekkend.
Pros:

Personeel en het verblijf.

Cons:

De ligging, ligt boven op een heuvel

2026-05-06 • via Nuitee
R
Rolando Kresnik • solo_traveller • si
9
High above
Pros:

Cistoča, zajtrk, prijaznost,..

Cons:

Skripanje tal, lokacija kar visoko- potrebno celiko hoje po stopnicah

2026-05-06 • via Nuitee
M
martintin • solo_traveller • de
7
2026-05-06 • via Nuitee
W
Wernli • couple • ch
9
Es gefiel mir sehr gut
Pros:

Die Terasse

Cons:

Die Ferienwohnung war ein kleines zimmer

2026-05-06 • via Nuitee
V
Victoria • extended_group • no
8
Pros:

Veldig hyggelig personale, koselige leiligheter, god frokost og hyggelig takterasse.

Cons:

Ganske lytt og vanskelig fremkommelighet til stedet.

2026-05-06 • via Nuitee
A
Anne Z. • extended_group • de
9
Pros:

Der Ausblick von Balkon und Terrasse über die Dächer von Lissabon ist traumhaft. Auch das Frühstück war gut, fehlende Sachen wurden schnell wieder ergänzt. Wasser und Café waren rund um die Uhr verfügbar. Das Personal war sehr zuvorkommend.

Cons:

Die Unterkunft ist nur über Treppen erreichbar, das sollte man bei der Buchung beachten (stand ja auch schon bei den anderen Bewertungen).

2026-05-05 • via Nuitee
M
Michael • solo_traveller • fr
9
2026-05-05 • via Nuitee
C
Christina • couple • at
9
Pros:

Sehr schöne Unterkunft, wunderschöne Terrasse mit tollem Blick, zentral gelegen, sehr freundliches Personal, schönes Zimmer

2026-05-04 • via Nuitee
K
Kim Katrin • couple • de
7
Sehr süße Unterkunft mit schöner Sicht, für wenige Tage absolut ok
Pros:

Ausblick, viele schöne Restaurants fussläufig zu erreichen

Cons:

Wellnessbereich, Frühstück

2026-05-04 • via Nuitee
S
stephanie • solo_traveller • be
7
2026-05-04 • via Nuitee
A
Alessia • couple • it
8
2026-05-04 • via Nuitee
Y
Youssef • couple • de
10
Pros:

Sehr gut sauber und freundliche Personal

Cons:

Die Treppen dahin 😂

2026-05-03 • via Nuitee
M
Myriam • solo_traveller • fr
9
Séjour Lisbonne
Pros:

Hôtel très bien situé pour accéder au centre de Lisbonne.
Personnel très accueillant. Très jolie terrasse.
Chambre impeccable et literie très confortable .
Petit déjeuner correct

Cons:

Il serait bien de signaler que l'hôtel n'est pas du tout accessible en voiture. Nous sommes arrivés à l'adresse indiquée mais aucun hôtel dans la rue. Nous avons dû téléphoner à l'hôtel qui nous a (très gentiment) dit de nous garer
Ensuite il faut monter une cinquantaine de marches qui donnent dans une impasse avec des bâtiments en travaux, on n'a pas du tout envie de rentrer dans cette impasse très sale, mais au bout se trouve l'hôtel qui lui est très propre devant. C'est vraiment le seul défaut mais vu la circulation difficile dans Lisbonne il serait bien de l'indiquer.
Pour des personnes âgées la montée de l'escalier avec des valises doit être compliquée également.
Petit bémol également pour le sauna qui ne fonctionnait pas et l'excès de chlore dans le jacuzzi qui gâche un peu le moment détente.

2026-05-01 • via Nuitee
G
Grant • couple • ca
2
We had to cancel our room which they refunded fees for.
Cons:

This hotel is located without road access. You had to walk up or down about 30 steps to get to the entrance, The rooms were only accessible by stairs so not suitable for older travelers

2026-04-30 • via Nuitee
V
van Lammeren • solo_traveller • br
8
Confortável e acolhedor.
Pros:

Fiquei no quarto de número seis. Gostei muito do alojamento, além das comodidades do espaço como um todo. Os funcionários são educados e prestativos e tornaram a experiência muito gratificante. O pequeno-almoço é excelente!

2026-04-30 • via Nuitee
M
Martina • solo_traveller • at
8
2026-04-29 • via Nuitee