Castello Prime Suites

Hotels
8.5 (2615 reviews)
Escadinhas do Marquês de Ponte de Lima 10 , Lisbon , pt

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast
Nice amenities
Cons:
Noise issues
Accessibility challenges for some
Temperature of jacuzzi water

Categories

Cleanliness
7.96
While the rooms were reported clean, concerns about noise suggest a slight impact on the perception of cleanliness.
Service
8.93
Reviewers consistently praised the friendly and helpful staff, highlighting exceptional service throughout their stay.
Location
8.47
The location received mixed reviews; while some found it a bit challenging to access, many appreciated the quietness and proximity to attractions.
Room Quality
7.92
Most guests found the rooms good, but issues like noise and the small size of some rooms detracted from the overall quality.
Amenities
8.95
Amenities such as the sauna, spa pool, and availability of breakfast received positive mentions.
Value for Money
8.41
Guests felt that the overall offerings are worth the price, despite minor location drawbacks.
Food and Beverage
8.96
The breakfast and overall food offerings were frequently highlighted positively.
Overall Experience
8.43
Overall, guests reported a pleasant stay with some minor issues noted, aligning well with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 11:31

Property Description

Indulge in Luxury Amenities
Experience ultimate relaxation at Castello Prime Suites with an indoor swimming pool, sauna, and a spa with a hot tub.

Modern Comforts
Unwind in air-conditioned suites offering free WiFi, kitchenette, flat-screen TV, and a private bathroom with premium amenities.

Convenient Location
Located just 1.1 km from St. George's Castle, explore Lisbon with ease. Don't miss out on the buffet breakfast and nearby attractions like Miradouro da Senhora do Monte and Rossio.

Book now to elevate your stay at Castello Prime Suites!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 8 and older are allowed.
    Children from 8 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2615 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.43
B
Berit • solo_traveller • de
8
Schön Unterkunft für einen Städtetrip
Pros:

Absolut freundliches und zuvorkommendes Personal. Dafür 11/10. Frühstück klein aber fein und völlig ausreichend. Alles wird sofort nachgefüllt und wieder arrangiert. Kaffee, Tee, Wasser und kleine Snacks von 8 bis 20 Uhr inklusive. Sehr schöne Dachterrasse mit Blick über die Altstadt. Küchenzeile im Appartement und gut ausgestattet, sehr ansprechend.

Cons:

Sehr hellhörig, echt laut von den anderen Gästen, wodurch der Schlaf nicht sehr erholsam war. Renovierungsbedürftig im Appartment und Wellnessbereich. Pool so stark gechlort, dass es in den Augen brannte, wenn die Massagedüsen in Betrieb waren.

Unser Fazit: Für ein paar Tage sightseeing absolut empfehlenswert mit guter Lage und Preis-Leistungsverhältnis.

2026-07-04 • via Nuitee
E
Ezza • solo_traveller • de
7
Cons:

Many spa facilities did not work

2026-07-03 • via Nuitee
K
KC • family_with_children • de
10
Amazing gem in the heart of the city. Easy walk to everything!
Pros:

Breakfast was delicious and coffee was available 24-7. The beds were very comfortable and the AC was cold and quiet. The room was quiet and the view was spectacular.

Cons:

Our room was originally an attic so the room was slanted and lacked space but was not a big deal!

2026-07-03 • via Nuitee
J
Jacinthe • couple • ca
10
Great and amazing suprise. Staff super nice and helpful.
Pros:

Breakfast was fresh with delicious coffee and juices.

Cons:

The lack of access to on the street to the hotel with a car -which is hopefully temporary- and the lack of indications from the bottom of the stairs and lower street.

2026-07-03 • via Nuitee
O
Orla • extended_group • ie
7
2026-07-01 • via Nuitee
M
Mourad • couple • fr
8
Sympa mais juste pour une nuit ( attention beaucoup d’escalier )
Pros:

La vue, le personnel, la terrasse de la chambre.
L’intimité dans le jacuzzi et le petit dej.

Cons:

L’accessibilité à l’hôtel et l’insonorisation.

2026-06-30 • via Nuitee
A
Anders • family_with_children • no
8
2026-06-30 • via Nuitee
E
Eline • solo_traveller • nl
10
Very beautiful apartment, big balcony and a nice view!
Pros:

Very beautiful apartment with a very nice view

Cons:

/

2026-06-30 • via Nuitee
P
Petra • extended_group • cz
9
2026-06-29 • via Nuitee
A
Amabélio • couple • pt
9
2026-06-29 • via Nuitee
L
Luke • extended_group • au
8
2026-06-29 • via Nuitee
N
Nelson • solo_traveller • pt
10
2026-06-28 • via Nuitee
F
Fredrik • solo_traveller • se
9
2026-06-28 • via Nuitee
B
Bernald • couple • cr
10
Muy bien
Pros:

La piscina

2026-06-28 • via Nuitee
S
Sophie • couple • gb
8
2026-06-27 • via Nuitee
C
Carla • solo_traveller • au
9
Pros:

Location and being amongst the local history.

2026-06-26 • via Nuitee
C
caroline • solo_traveller • be
10
Pros:

Prachtige b&b,, mooie kamers en goede ligging
Mooi uitzicht

Cons:

Enig minpunt zijn de vele trappen er naar toe, maar dat is typisch Lissabon

2026-06-26 • via Nuitee
S
Samuel • family_with_children • nl
7
2026-06-26 • via Nuitee
H
heike • couple • de
10
Pros:

Beautiful Hotel!

2026-06-26 • via Nuitee
C
Corina • solo_traveller • de
8
Wunderschöne Aussicht.
Pros:

Die Ausstattung war gut. Bequeme Matratze. Wunderschöne Aussicht. Große Terrasse. Personal war sehr freundlich und Hilfsbereit. Frühstück war ausreichend da. Kaffee war immer zugänglich. Whirlpool könnten wir nur für uns buchen.

Cons:

Die Laage war für uns suboptimal. Wir waren mit dem Motorrad unterwegs und hatten große Schwierigkeiten das Hotel zu finden trotz Navi.
Das Hotel ist nur per Fuß zu erreichen. Entweder Treppe hoch oder Treppe runter. Das war uns leider nicht klar. Es ist dadurch nicht Barrierefrei.
Die Klima hat nicht so richtig gekühlt. Wir haben Nachts einfach die Tür geöffnet.

2026-06-26 • via Nuitee