Stamford Bridge Hotel London

Friendly helpful staff,trouble free stay no complaints

Very accommodating and friendly

Great place to stay. Close to tube station and right in the grounds of Chelsea football stadium. Room clean, bed a little hard. Only 2 critics was some of breakfast items were over cooked, and fire alarms went off at 2am and woke everyone up and we were panicked.

Breakfast was great, hotel staff always check on you to ensure a great stay

Air conditioning didn’t work despite 3 requests. Was given a fan. Remote control did t work despite 2 requests. Eventually given another from another room. No soap for shower (only in wall by sink). Towels old and worn. Bed uncomfortable. Expensive.

The beds are so comfortable 😍 The location was perfect! Breakfast was great! Loved staying here 😊

My room phone and hair dryer wasnt working , cant call front desk either since phone is not working

Very comfortable rooms, great amenities and close to the tube station!

Great location in London. Close to the underground, grocery stores and restaurants. Staff is very friendly. Building and area had security. Breakfast buffet was great with vegan options.

Reception and dining room staff really lovely and helpful. Room was comfortable and clean, though when staff came to clean it they did not replenish the supplies of tea/milk or sanitary bags. Sink cracked and shower slowish but plentiful and rapid supply of hot water.

The air conditioning didn't work and so we had no choice but to keep the window open all night, which was extremely noisy. Otherwise the room was really fine.

Needs more lights in the room, so the only thing you could do is open the curtains, however if you opened the curtains everyone could see in your room, so had to keep the curtain closed at all times. There needs to be a privacy curtain that allows the light in or add more lighting.

The room wasn't in the main building. The room was very tired. There was a gap at the bottom and side of the door, which allowed light to pour into the room. It was next to the underground and behind the lifts, so noisy most of the night.

Some staff misled in regards to taxi bookings. This may have been a language problem. I.e reception staff may have had English a second or third language.

Simple check in, clean, comfortable, proper furniture in rooms rather than the coolie-cutter designs most chain hotels have. Added bonus of being part of a football stadium. Easy to get to from Fulham Broadway tube station. Quiet.

Lovely clean and comfortable family room, friendly helpful staff.

We booked this last minute, as we could not get a room in our regular hotel. Whilst we have not stayed here previously we assumed (wrongly) that with it being the Stamford Bridge Hotel, attached to Chelsea Football club and also being 4 star it would be good. Unfortunately this was not the case. The staff behind the desk when we got there seemed flustered and we're not particularly welcoming. We stood there for several minutes in silence whilst they printed our some forms we needed to sign, this would not have been an issue if it had been explained. But we asked to check in gave our name. And then just stood waiting, eventually we were handed the form and went on our way.

The hotel is run down and grubby. From the corridors, list to the rooms. I appreciate it is not a new hotel, but for a 4 start hotel I appears to have had no maintenance word done to maintain it.

The room was grubby, with marks and stains on the lamp shades as well as the scirting board. The bathroom was no better, with hairs in the bath when we arrived. And I would assume a blockage in the pipes, as everytime we flushed the toilet the bath plug would splitter and chug for about 10 minutes after.

The breakfast whilst complementary was disappointing, they did have some gluten free cereal so it had some redeeming qualitys.

I would suggest looking for another hotel at this price point, as there are many out there at a much higher standard.

Stayed for a one-night before visiting Chelsea and West hospital. Staff were polite. Room was very clean and nice view of the skyline in the distance. Room service phone didn’t work, but no other issues.

Great location, nice area. The hotel was comfortable and well cared for. Good price as well

Reception and staff generally very polite and pleasant.
The room we were allocated was awful
The sofa bed mattress was stained, the carpet was threadbare, the furniture was out dated and the room was extremely dusty.
I suffer from asthma so I had to request another room.
The second room was better - we could actually open the wardrobe doors when the sofa bed was opened out. It still required further cleaning/ dusting.
On the second night I had an asthma attack.
We found an extreme amount of dust behind the tv cabinet with a plug half out of its socket .
Overall a terrible experience especially from a hotel chain connected to a Premiership football club