Residence Inn Pleasanton

Very clean and staff was kind. The rooms were large and breakfast was great. A great place to get ready for a wedding

Great location, spacious room, outstanding breakfast.

Great location and very comfortable rooms. The breakfasts were outstanding!

Great clean hotel

Where do I even start? The rooms are dated rundown and feel very old. The bathroom and sink area smelled strongly of urine. It was obvious they were using the same cleaning rag for everything from the toilet to the sink and kitchen counters. The water pressure was nonexistent in the shower head so I had to settle for using the handheld shower head. Luckily there was a handheld but it took a lot longer to shower and the water pressure was also nonexistent in the sink making it take forever to wash your hands. This was clearly another way to reduce water flow and costs.
The bed was horrendous. The pillows felt like they were a decade old and I woke up with a headache every morning. There were black stains all over the living room carpet. The worst part happened when a friend stayed over. He pulled out the sofa bed and was greeted by two huge redish black stains on the mattress(HEALTH CODE VIOLATION!). Those two large bloodstains are a huge biohazard and easily violate health codes. I should have asked for a room change right then and there but I was already settled in and only had two nights left. It was completely disgusting and incredibly embarrassing. As a Marriott Elite member I expect far better from their properties and this simply unacceptable for a hotel at any price point but at. Marriott location...c'mon. My friend ended up leaving and booking a room at the nearby Hilton Garden Inn instead.
This is the result of a super cheap greedy hotel owner. I stayed for a total of 10 days and the housekeeper only came by once on the second day and only because I asked for toilet paper. By the end of my stay the room was filthy and the trash cans were overflowing.
The breakfast bar was equally disappointing. The staff seemed annoyed whenever I asked them to refill the waffle batter. Why would you make staff manually mix batter and pour it into those glass carafes instead of using the standard ready to use golden waffle mix that every other hotel provides? They were constantly running out of basics like half and half milk and orange juice. It felt like a deliberate effort to throttle consumption rather than provide a proper breakfast. Automating these things would be simple reduce labor costs and improve staff morale. If you're on a business trip like I was and you may be in a rush in the morning, avoid the breakfast, it took forever to get a complete meal.
One thing is certain: I will never stay at this property again or any other hotel owned by this operator. This experience was so bad that I immediately signed up for Hilton Honors. I went ahead and reported these health code violations but I hope Marriott corporate sees this review and gets it handled immediately and hopefully they audit this hotel owner and all other properties he manages.
Consider this your warning.

Has everything you need during your stay !

Clean , quiet nice looking

The property was very beautiful and so was the room

Great location to my meetings. Friendly staff and great breakfast

The breakfast was always nice to have and variety of selections to choose from, but no seafood selections, and always meat and eggs although they were always nicely cooked and delectable. This is one of my favorite breakfast meal and looking forward everyday.
The room was very spacious and the kitchen with clean utensils were very nice to have.
The bed is amazingly very comfortable, as well as the pillows. The soap and shampoo smells good.
The lights in the restroom automatically turns off and not comfortable to have dim dark rooms while sleeping; a lamp
or switch for the lights in the restroom bath would be nice to have and recommended.
Overall I would highly recommend this place to a solo travel worker and to my friends.