DoubleTree by Hilton Hartford - Bradley Airport

Hotels
•
Hilton Worldwide
8 (197 reviews)
16 Ella T. Grasso Turnpike, Windsor Locks, Connecticut, 06096 , Windsor Locks , US
1-860-627-5171

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Facilities

Fitness facilities
Express check-out
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Good service
Convenient location
Recently remodeled hotel
Cons:
Cleanliness issues
Limited food options
Comfort in rooms lacking

Categories

Cleanliness
6.5
Issues with unclean sheets and dirty rooms upon check-in.
Service
9.5
Overall good service with prompt resolution of issues.
Location
9
Conveniently located near the airport, contributing to a good experience.
Room Quality
7.5
Several complaints about room cleanliness and amenities, but some positive feedback as well.
Amenities
8
Amenities were lacking, particularly breakfast services.
Value for Money
8.5
Reasonable value, although some facilities felt overpriced compared to expectations.
Food and Beverage
6.5
Breakfast was viewed negatively due to quality and pricing.
Overall Experience
8.5
Mixed feelings; while there were significant flaws, the hotel had redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:26

Property Description

Experience exceptional hospitality at the DoubleTree by Hilton Hartford - Bradley Airport, where comfort meets convenience.

Recreational Amenities
Dive into relaxation with our indoor pool and energize your day at our 24-hour fitness center. Whether you're here for work or play, our complimentary Wi-Fi and dedicated concierge services ensure you feel right at home.

Dining and Room Service
Savor delicious meals at Shade Bar and Grill, or enjoy the convenience of in-room dining during limited hours. Our full breakfast options will kickstart your day and fuel your adventures.

Event Space
With 4,000 square feet of flexible conference space and 24-hour business center access, this hotel is perfect for your next meeting or event. Plus, our complimentary airport shuttle makes travel a breeze.

Book your stay with us today and experience unmatched comfort and convenience!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 197 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 8.5
K
Karen
8
Overnight
Pros:

We stayed one night for a birthday party. We were not going to make it before late check in so we called to check in over the phone. The gentlemen was accommodating and friendly. The room was fairly clean. However we did fine a left over lottery ticket from June 2024 left in the room and some mold in the shower. However. It was comfortable for an over night stay.

2025-10-11 • via Nuitee
L
Lisa
10
Pros:

Nicely renovated hotel.

2025-10-08 • via Nuitee
D
DAVID
4
Pros:

We didn’t get a king bed but two small beds

2025-10-06 • via Nuitee
C
Christopher
4
Pros:

Room A/C inop; front desk wasn't able to assist at 2am.

2025-10-06 • via Nuitee
J
Janel • family
8
Pros:

Felt like I was in a car lot

2025-10-05 • via Nuitee
D
Desiree
10
Pros:

Great experience, friendly staff!

2025-10-04 • via Nuitee
M
Michael
10
Pros:

The front desk team, and the food service team for dinner were amazing! So appreciative for their kindness and willingness to be amazing.

2025-10-02 • via Nuitee
G
Gabriella • family
6
Pros:

It was very quiet! But When we entered our room it was very humid and warm. I turned it down to the lowest temperature on cool but it kept blowing warm air. The temperature stayed at 78 all night. There was a bad smell of sweat in the bathroom that we could not tell where it was coming from. Also, the sheets on my bed did not look clean, I noticed some yellow spots.

2025-09-27 • via Nuitee
E
Elizabeth • family
4
Pros:

Bathroom had one towel, empty shampoo and body wash & writing on the mirror. They blocked out rooms for a softball tournament, wedding and hockey tournament in the same weekend so everything was crowded, staff were over worked, ice makers were always empty etc.

2025-09-26 • via Nuitee
A
Alex • friends
8
Pros:

Nice

2025-09-25 • via Nuitee
T
Timothy
8
A couple minor issues but overall an A.
Pros:

When I arrived in my room, I found that the maid had not removed the takeout from the refrigerator of the last guest. Also, the toilet seat was very loose, and someone could easily fallen on the floor. I was hungry so I went down to the front desk and let them know, then i had dinner in the hotel restaurant. When I went back to my room about 45 min later, everything was taken care of. Great service.

2025-09-23 • via Nuitee
J
Jonathan
10
Pros:

Great hotel

2025-09-22 • via Nuitee
P
Phillip Lynn
10
Pros:

Clean

2025-09-21 • via Nuitee
A
Antonieta • partner
6
Pros:

Room was not clean upon my check-in. They ended up checking someone else in my room so I had to wait another 25 minutes for them to get me a new room. Staff was complaining about being tired and ready to go home in front of customers which was unprofessional.

2025-09-21 • via Nuitee
S
Shelby • partner
4
Pros:

Heavily disappointed in the breakfast. Was the typical fair you’d find at any other hotel but we were unaware it was ~$20 per person until after we had food on our plates as no staff were in sight and postage of said information was lacking.

2025-09-21 • via Nuitee
J
Jackeline • family
10
Pros:

Very clean, friendly. Would stay here again

2025-09-20 • via Nuitee
R
Robert
10
Pros:

Hotel is very nice and recently remodeled. Are around it is so so

2025-09-20 • via Nuitee
A
Aubrey • partner
2
Pros:

When we arrived, we had to ask for new sheets because the sheets were dirty. Upon check out, were rushed out of our room before 12pm. Maintenance constantly knocked at our door at 8am, 9am and 10am when check out was at 12pm. I feel very slighted by this hotel.

2025-09-19 • via Nuitee
G
Gary
6
Annoying buzzing sound in the room
Pros:

Buzzing sound in the room all day and night.

2025-09-19 • via Nuitee
G
Gary
6
Buzzing sound in the room
Pros:

buzzing sound in the room all day and night

2025-09-19 • via Nuitee