Best Western Louisville East Inn & Suites

Hotels
•
Best Western
7.7 (789 reviews)
9802 Bunsen Way , Louisville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast variety
Cons:
Cleanliness issues
Uncomfortable room conditions
Need for renovations

Categories

Cleanliness
6.03
Several reviews indicated issues with cleanliness, including smells and dirt in the rooms.
Service
9.5
Multiple guests praised the friendliness and helpfulness of the staff.
Location
9.04
Guests mentioned the good location in relation to nearby attractions.
Room Quality
6.49
Reviews indicated a need for upgrades and maintenance in room conditions.
Amenities
7.52
Some amenities were adequate, but several comments mentioned the need for updates.
Value for Money
7.98
Some guests found the hotel to be good value for the price, despite some drawbacks.
Food and Beverage
7.03
Breakfast options received mixed reviews, with some guests reporting cold food.
Overall Experience
8
Overall sentiments are mixed, with friendly service and good location noted but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:37

Property Description

Convenient Location
Located just 22.5 km from Churchill Downs and 19 km from downtown Louisville, Best Western Louisville East Inn & Suites offers easy access to major attractions.

Comfortable Accommodations
Each room features cable TV, work desk, and complimentary toiletries. Some rooms even come with a convenient sofa bed for extra comfort.

Fantastic Amenities
Enjoy free WiFi, an indoor heated pool, fitness centre, hot tub, and a business centre. Start your day with a delicious continental breakfast with hot items included.

Ready to experience a comfortable stay with great amenities? Book your stay at Best Western Louisville East Inn & Suites now!

Important information:

Guests must be 21 years of age or older to check-in.

Please note that listed room occupancies are absolute maximum number of people allowed per room. Additional guests above the maximum room occupancy are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 789 reviews
Cleanliness: 6.03
Service: 9.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8
D
David • solo_traveller • us
7
Pros:

Rooms where very clean, and rooms where great.

Cons:

Several occasions there was Noone occuping the front desk. When I arrived to check in I waited 15 mins til someone should up. No sign or message saying they would be right back. That was not the only time I noticed it.
No juice choices for breakfast. Only water or milk, and I think the milk was for the cereal.

2026-05-18 • via Nuitee
H
Heather • family_with_children • us
1
Terrible will not stay here again
Pros:

Close to town

Cons:

The rooms looked absolutely nothing like the pictures. The entire building was dirty and run down!

2026-05-09 • via Nuitee
M
Molly • couple • us
8
Pros:

The beds are comfortable and the staff were good and helpful!

2026-05-07 • via Nuitee
C
Carol • extended_group • us
8
2026-05-05 • via Nuitee
R
Rudy • solo_traveller • us
5
It was a comfortable room.
Pros:

The room was clean and comfortable.

Cons:

The second floor hallway had a most wretched smell and was very unpleasant.

2026-05-01 • via Nuitee
K
Keisha • solo_traveller • us
10
2026-04-27 • via Nuitee
K
Kristy • family_with_children • us
10
2026-04-26 • via Nuitee
T
Tejas • solo_traveller • in
5
2026-04-25 • via Nuitee
T
Tejas • solo_traveller • in
6
Pros:

Location was good. Staff friendly

Cons:

Upkeep,breakfast area not well staffed. Bed mattress quality not very good.

2026-04-25 • via Nuitee
C
Cooper • solo_traveller • us
8
Overall solid experience. Will return.
Pros:

Tv
Breakfast
Room size
Ice
Seems nice throughout
No issues

2026-04-20 • via Nuitee
B
Brittany • family_with_children • us
10
2026-04-20 • via Nuitee
3
30dcbcd0359e70c6f766c7182526f4b6 • solo_traveller • us
6
2026-04-18 • via Nuitee
C
Cruiser30910262792 • Family
10
Would stay again
Pros:

Clean ,friendly front desk, breakfast was very good. Would stay here again

2026-04-11 • via Tripadvisor
B
Bush • family_with_children • us
6
Great
Pros:

The friendliness of the staff.

Cons:

The only complaint I have is when my kids went to get in the indoor pool. It was cold as heck in the room. The pool is in.

2026-04-10 • via Nuitee
E
Excursion66020687549 • Family
10
Very satisfying and comfortable trip
Pros:

I give them 5 stars.Everyone was so nice and kind, very friendly staff.Very comfortable room very clean room.

2026-04-04 • via Tripadvisor
I
Ingrid • extended_group • us
10
2026-04-04 • via Nuitee
K
kellier445 • Couples
2
Needs extreme updates
Pros:

Don’t waist your $$$$$
Review of Best Western Louisville East Inn & Suites
Reviewed 2 days ago
Louisville - parking lot was dirty, when you walk in the walls are very poorly painted, breakfast Meh 🫤, rooms smelled horrible like dirty feet, sheets had stains on them, rust in the bathroom tub,
This is a older hotel, I will say some cultures have different preferences or views on what is cleanliness, so if you are use to staying at holiday Inn, Drury Inns, Hilton definitely DO NOT stay here- I have stayed at Best Westerns before enjoyed them as well, this one honestly should be shut for better repairs.
We had to wait 3 to 5 min for the ONLY ELEVATOR in the hotel to be empty for us to be able to get on it.

More
Date of stay:
March 2026

2026-03-30 • via Tripadvisor
L
lacreashag2022 • Couples
4
Poor management
Pros:

I actually gave them a good review on best Western because I thought they were going to make it right and do what they say. Ad of today they still haven't refunded my points. We had no hot water till mid afternoon the very next day. Please refund my points like u said you would. I shouldn't have to call back multiple times.

2026-03-23 • via Tripadvisor
T
Tabitha • family_with_children • us
8
2026-03-22 • via Nuitee
H
Hall • family_with_children • us
4
Not a positive experience
Pros:

The breakfast bar was awesome and delicious

Cons:

My room has ladybugs everywhere and there was no water pressure for the shower. When I brought these issues to the staffs attention,I was told I couldn't be moved. The floor i was on was under renovation. The main reason I booked at this hotel was for the hot tub,but when I arrived the hot tub had been filled in with dirt and plants.

2026-03-20 • via Nuitee