Best Western Louisville East Inn & Suites

Hotels
•
Best Western
7.7 (818 reviews)
9802 Bunsen Way , Louisville , us
+1 502-499-0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast variety
Cons:
Cleanliness issues
Uncomfortable room conditions
Need for renovations

Categories

Cleanliness
6.03
Several reviews indicated issues with cleanliness, including smells and dirt in the rooms.
Service
9.5
Multiple guests praised the friendliness and helpfulness of the staff.
Location
9.04
Guests mentioned the good location in relation to nearby attractions.
Room Quality
6.49
Reviews indicated a need for upgrades and maintenance in room conditions.
Amenities
7.52
Some amenities were adequate, but several comments mentioned the need for updates.
Value for Money
7.98
Some guests found the hotel to be good value for the price, despite some drawbacks.
Food and Beverage
7.03
Breakfast options received mixed reviews, with some guests reporting cold food.
Overall Experience
8
Overall sentiments are mixed, with friendly service and good location noted but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:37

Property Description

Convenient Location
Located just 22.5 km from Churchill Downs and 19 km from downtown Louisville, Best Western Louisville East Inn & Suites offers easy access to major attractions.

Comfortable Accommodations
Each room features cable TV, work desk, and complimentary toiletries. Some rooms even come with a convenient sofa bed for extra comfort.

Fantastic Amenities
Enjoy free WiFi, an indoor heated pool, fitness centre, hot tub, and a business centre. Start your day with a delicious continental breakfast with hot items included.

Ready to experience a comfortable stay with great amenities? Book your stay at Best Western Louisville East Inn & Suites now!

Important information:

Guests must be 21 years of age or older to check-in.

Please note that listed room occupancies are absolute maximum number of people allowed per room. Additional guests above the maximum room occupancy are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
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Guest Reviews

7.7
Based on 818 reviews
Cleanliness: 6.03
Service: 9.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8
L
Leslie • extended_group • us
9
2026-08-15 • via Nuitee
S
Sven • family_with_children • us
1
2026-08-15 • via Nuitee
A
Angel • family_with_children • us
3
Pros:

Breakfast

Cons:

Ants and bed bugs

2026-08-13 • via Nuitee
D
Douglas • couple • us
7
2026-08-12 • via Nuitee
B
Beverly • couple • us
10
I like the polite staff,the cleanliness, we felt safe,breakfast was so great so many choices
Pros:

Upon arrival me and my husband was greeted with smiles very courteous and polite staff,this place was emaculant it was very clean my room was very clean no issues fresh bed fresh towels..and breakfast was great so many food to choose from ..I would definitely stay here again we felt like we were at home..and yes I would recommend anyone to stay here..I rate this place 5 stars 🌟 🤩

Cons:

This place is amazing and awesome 👌

2026-08-10 • via Nuitee
A
Amanda • solo_traveller • us
5
Good location. Needs major updates and training.
Pros:

The location was nice and not very far from anything we had planned to do. The breakfast was decent and they had a decent variety if things to eat.

Cons:

The hotel itself was falling apart. The walls had holes in them that no one bothered to try and patch or anything. The beds were hard, pillows lumpy, and the blankets were kinda old and thin. The air units did not work. The one in our room kept shutting off and the one in the hallway right outside our room leaked so bad the floor was soaked all the way to our doorway. The floors in one of our rooms were not cleaned properly. It looked like they haven't vacuumed in a few days at least and the shower did not have a good cleaning in maybe longer. They also were letting some random lady give swim lessons to non guests in the pool and said lady kept taking pictures of my kids even after she was asked to stop.

2026-08-10 • via Nuitee
S
Sam • extended_group • us
5
2026-08-03 • via Nuitee
R
Rachelle Mattison • solo_traveller • us
7
Pros:

King sized bed and big breakfast

Cons:

Room was small

2026-08-03 • via Nuitee
C
Christopher • solo_traveller • us
8
Good Stay. Great Value.
Pros:

Breakfast was great. Clean. Conveniently located. Easy navigation in and out of property. Quiet.

Cons:

Outdated. Needs good cosmetic treatment.

2026-07-23 • via Nuitee
M
McCann • family_with_children • us
10
I will stay here again in the future
Pros:

The staff was friendly. Check in was great. They were very helpful to our every need. Breakfast was amazing. I recommend this hotel

Cons:

Overall. I can't say nothing negative about this hotel.

2026-07-21 • via Nuitee
D
Daniel • family_with_children • us
2
No la recomiendo con familia
Pros:

Me gustó la ubicación pero el desayuno no no hay variedad

Cons:

La plomeria esta muy mal no se iva el agua al bañar

2026-07-19 • via Nuitee
M
Mercedes • family_with_children • us
7
2026-07-16 • via Nuitee
S
Shelley • family_with_children • us
8
Overall, this location was nice and clean as well as safe & great for our stay.
Pros:

The bed was awesome! Plenty of room! Location was great. Breakfast was good.

Cons:

Some things could possibly be remodeled, or perhaps upgraded but there were a few cosmetic things in our room that were displeasing but they didn't affect our stay really. Oddly, our room did feel damp most of the time, but the temperature was comfortable overall. For the room we were in which was a larger suite, I was surprised at the size of the bathroom in comparison... it could have been a little larger to be more comfortable.

2026-07-13 • via Nuitee
A
Amanda • solo_traveller • us
4
Sub par
Pros:

I was located close to my dads house

Cons:

There was hair in the bed and on bathroom floor. Cramped space. Dirty around ice machine. Door was split. Bed creeked everytime I moved. Didn't get photos of all.

2026-07-06 • via Nuitee
J
Juan Pablo • couple • us
5
2026-07-05 • via Nuitee
N
Nichole • solo_traveller • us
10
2026-07-05 • via Nuitee
W
Williams • couple • us
3
2026-07-03 • via Nuitee
C
Christy • couple • us
10
will definitely be back!
Pros:

Rooms were very clean, had a great selection for breakfast, check in and check out were very quick and easy.

2026-06-28 • via Nuitee
D
Dina • solo_traveller • us
8
Comfortable
Pros:

The hospitality was great. The cleaning staff and the cooks were also great.

Cons:

Coffee maker in the room was dirty. The shower water pressure could've been better and the carpet felt dirty.I also got a couple of bites but, I could have gotten them outside. Overall my stay was good.

2026-06-25 • via Nuitee
P
prewitt • solo_traveller • us
10
Pros:

Swimming pool in the hotel, my rooms was close together.

Cons:

The stiff bed.

2026-06-24 • via Nuitee